Northern Trust's Shaelyn Otikor-Miller on Helping Employees Help Themselves Through Citizen Development
Release Date: 07/05/2023
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info_outlineLow-code tools promise to put the power of easy process fixes into the hands of employees. But beyond individual productivity improvements, citizen development offers employees a chance to improve collaboration skills, increase their technical know-how and gain visibility for work outside of their typical workplace roles.
In this episode of Get Reworked, we talk to Shaelyn Otikor-Miller, SVP and head of global digital workplace strategy at Northern Trust Asset Servicing to discuss its thriving citizen developer program and her long-term vision for the program.
"I think that's the one thing in the citizen development community, I probably struggle with is the mindset shift. Right? In the past, we had the formal training, we had the communications and newsletters, everything got pushed out to someone, you're required to take training, or you get locked out of your system or something," said Shaelyn.
"With these tools. It is all about the individual. And that's what I love, right? So it doesn't matter. It helps diversity, it helps equality. It helps just reskilling, upskilling staff want to shine and get more exposure and visibility, the only thing driving it is their own willingness to learn and dig in and be self starters."
Highlights of the conversation include:
- How the citizen developer program first came into being.
- Why citizen development requires a change in mindset.
- How she's built the program using a hub and spoke model.
- How citizen development feeds upskilling and reskilling efforts.
- Where employees find value in citizen development, beyond low-code process fixes.
Plus, co-hosts Siobhan Fagan and Kate Cox talk with Shaelyn about generative AI, why citizen development is nothing new and how generational differences help feed the demand for low-code platforms. Listen in for more.
Have a suggestion, comment or topic for a future episode? Drop us a line at editors@reworked.co.