Building a Strong People Culture and Finding Top Performers in Your Business| EP: 358 Bobby Shaw

Bobby Shaw is an influential, collaborative and high-energy restaurant executive recognized by FastCasual.com as a Top 25 Executive. Bobby authored the best-selling book, "Cutting Onions: Leadership Lessons Learned from the Restaurant Industry" in 2020 and hosts The Cutting Onions Podcast.

What problem do we solve?

In this podcast, helpful advice is offered on dealing with important issues that business owners face. Methods for assessing and enhancing employees' abilities, which benefit the company's expansion as well as the growth of its employees are discussed. The importance of a productive workplace that aligns with the ideals of younger generations, such as Generation Z and Millennials is also emphasized. Additionally, guidance is provided on how to identify and assist high performers, emphasizing motivation, competence, and effort. Additionally, the episode discusses how the workplace is evolving and what businesses can do to adapt.

Small Business Answer Man Show Notes

• Bobby explains how company owners may identify and nurture talent in their workforce.

• He provides methods for generating expansion prospects that are advantageous to the company and its staff.

• Gary and Bobby investigate creating a powerful people culture that appeals to future generations, such as Gen Z and Millennials.

• Bobby emphasizes how crucial talent, drive, and effort are in spotting and developing high achievers.

• He discusses the evolving nature of the workforce and how successful firms may adjust to these changes.

• He also offers advice on how to promote cooperation, development, and a common goal inside the company.

• Bobby talks about how important it is to treat people with respect and consideration at work.

• One-on-one discussions might promote development, participation, and trust.

• They discuss how a focus on creating an environment where workers feel appreciated and heard.

• A real-world illustration of Chipotle's leadership style is the Development Journal and how it affects staff development.

• Bobby talks about how improved performance and retention may result from deep and ongoing involvement with employees.

• He talks about how asking "why" is crucial to identifying the underlying causes of issues rather than only treating their symptoms.

• Insights are discussed from Harvard Business Review about creating a work environment that prioritizes meaningful interactions.

• Bobby discusses how investing in people and creating a supportive culture leads to business success.

• He talks about how leadership is about surrounding yourself with talented people to drive growth and performance.

• Bobby shares lessons from his time at Chipotle, showing how leadership principles apply across industries.

• True leadership focuses on empowering others, which creates long-term success.

Bobby Shaw Advice for Leaders:

• Assess your organization's talent and create growth opportunities that benefit both the business and employees.

• Build a people-centric culture that aligns with the values of younger generations, focusing on a shared mission.

• Prioritize hiring individuals with the effort, ability, and desire to perform at a high level.

• Foster a workplace environment where employees are motivated to grow and support each other.

• Adapt your leadership style to the evolving workforce dynamics and generational shifts.

• View employees not just as workers but as potential future leaders to enhance long-term business success.

• Talk to staff members one-on-one frequently to learn about their objectives and give them the assistance they require.

• Demonstrate genuine interest in staff members beyond their job performance to foster a compassionate, people-centered workplace.

• To monitor the objectives, difficulties, and progress of your staff, use tools such as a Development Journal.

• When dealing with problems at work, try to grasp the underlying causes rather than make snap judgments.

• To avoid reoccurring problems, use the "Five Whys" technique to identify the underlying cause of any issue.

• Create training and onboarding programs that are clear to make sure new hires are prepared and comfortable in their positions.

• Encourage a culture of mutual respect and trust in the workplace since it increases productivity and employee retention.

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