Mike Milan: Meaningful Client Conversations

Show Summary:

In this episode of the Grow My Accounting Practice podcast, Mike Milan, also known as Cash Flow Mike, shares powerful insights on transforming client interactions. He introduces the philosophy behind his book Don’t T.E.L.L. Me What to Do!, explaining the acronym T.E.L.L. (Terminate Every Long Lecture), and why shifting from directive advice to client-led conversations leads to stronger relationships and better outcomes. Mike also bridges this concept with The Elevation Sequence, highlighting how its eight techniques—such as The Mirror Moment and The Nudge Pact—help business advisors build trust, engage clients proactively, and drive meaningful action.

Through real-world examples, Mike showcases how applying these strategies has led to breakthroughs in advisory conversations, emphasizing the power of letting clients speak 70% of the time. He wraps up with effective takeaways, encouraging listeners to implement active listening techniques, foster client-led dialogue, and test key principles from The Elevation Sequence in their next client meeting. If you're looking to enhance your advisory skills and create more impactful client relationships, this episode is a must-listen!

 

Website:
https://cashflowmike.com

Instagram:
https://www.instagram.com/thecashflowmike/

Facebook:
https://www.facebook.com/groups/theclearpathtocash

 

Corporate Partner:
Cash Flow Mike: https://cashflowmike.com

 

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