Highmark Creates a Digital Front Door to Access Care
Health Care Reinvented
In an era where technology seamlessly integrates into every aspect of our lives, the intersection of healthcare and technology has given rise to innovative solutions that are transforming how we manage and interact with our health. Highmark's Digital Front Door is a prime example of such innovation, and it’s reshaping the way millions access health services. * Jonathan Kersting, of the Pittsburgh Technology Council, welcomes Stacy Byers, Senior Vice President of Experience Design at Highmark to delve into the groundbreaking work being done to revolutionize healthcare access through...
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How Artificial Intelligence and Data Analytics Are Transforming the Patient Experience
Health Care Reinvented
How are leading healthcare organizations using advanced analytics and AI to transform the patient experience? As healthcare costs continue to rise and patient satisfaction remains a challenge, many organizations are turning to data driven insights to improve outcomes and efficiency. This episode of Healthcare Reinvented explores how Highmark Health is leveraging cutting edge analytics to enhance decision making across the enterprise. Highmark's Dr. Richard Clarke and Ian Blunt join the Pittsburgh Technology Council CEO Audrey Russo and VP of Communications Jonathan Kersting so you can...
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Breaking Barriers in Mental Health Care: Highmark Leads the Way
Health Care Reinvented
In this episode of Healthcare Reinvented, Jonathan Kersting and Audrey Russo from the Pittsburgh Technology Council discuss Highmark Health's strategies to address the mental health crisis. Guests Dr. Anil Singh and Dr. Doug Henry explain how Highmark has increased access to mental health services by 40% through partnerships like that with Spring Health. The conversation focuses on the importance of a whole-person model of care, addressing health disparities, and ensuring equitable outcomes. They highlight the significant increase in mental health service demand post-COVID and emphasize the...
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Addressing Substance Use Disorders with Technology and a Unique Collaboration
Health Care Reinvented
This episode of Health Care Reinvented explores how technology and advanced analytics are helping to address and mitigate opioid and stimulant addictions. Health Care Reinvented Hosts Audrey Russo and Jonathan Kersting of the Pittsburgh Technology Council and TechVibe Radio interview Dr. Melissa Perry of Highmark and Dr. Michael Frost of WaySpring about their unique partnership to identify potential addicts and notify doctors. They discuss the profound impact of opioid addiction in southwestern Pennsylvania and how Highmark partners with WaySpring to monitor more than 1.2 million...
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Health Care Reinvented: Streamlining Billing, Increasing Customer Satisfaction
Health Care Reinvented
For Allegheny Health Network (AHN) and Highmark, the goal isn’t just to reinvent health care, but to also provide a seamless and supportive patient experience right down to the details of patient billing. After all, patients can get overwhelmed by the disconnected bills and explanations of benefits piling up in their mailboxes. Not only can it compound stress patients already have about their health, but it can also lead to missed payments and costly customer service inquiries. In this episode of Health Care Reinvented, we explore how ANH and Highmark leveraged technology and a leading-edge...
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Health Care Reinvented: Big Data Provides Big Outcomes for Patients
Health Care Reinvented
On this episode of Highmark’s Health Care Reinvented, learn how Highmark uses massive data sets to improve patient experience and outcomes while simultaneously managing data bias and the utmost security. We welcome Ian Blunt, VP of Advanced Analytics at Highmark Health, where his group form a center of expertise for all things data science and sophisticated analytical techniques. Leading a team of 100-plus data scientists, researchers and engineers, Blunt and his team are at the forefront of developing new capabilities for novel use cases, building predictive analytics and machine learning...
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Connecting to Your Doc is Just a Secure Text Away
Health Care Reinvented
Did you know that connecting to your doctor is literally just a text away? On this episode of the Highmark Health Care Reinvented Podcast Series, Benjamin Edelshain, MD , Vice President, Clinical Engagement & Digital Innovation at Highmark Health, gives us the whole story on how a secure mobile text messaging platform is building better patient-doctor connections for healthier outcomes. The platform was deployed at the height of COVID-19, immediately proving its effectiveness in a world where people could not easily meet with health care providers. Ben shares some encouraging and...
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Health Care Reinvented: My Highmark App Is a Digital Front Door to Health
Health Care Reinvented
With the My Highmark app, Highmark is building a “digital front door” to a holistic customer experience. The new season of Health Care Reinvented kicks off featuring the key team members that brought My Highmark to life. Hear from: Mick Malec, CEO, enGen and Enterprise Technology and Operations Officer at Highmark Health; Tracy Saula, Senior Vice President of Product & Health Experience for Highmark Health; and Naomi Adams, SVP Customer Strategy & Solution Engineering at League Inc. With one username and password, My Highmark...
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Health Care Reinvented: Nick Stupakis of Helion
Health Care Reinvented
Can home-centered care be the catalyst for health care transformation? Listen to the next episode of the Allegheny Health Network/Highmark Health Care Reinvented Podcast Series, to see how Highmark Health subsidiary is addressing that question. We welcome Nick Stupakis, Helion Vice President, to explore how with the right information, guidance and tools, provider organizations can deliver better care; payer organizations can reduce upstream and downstream costs; and patients have the opportunity to receive better care and an improved experience. It’s the proverbial win-win-win in health...
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Health Care Reinvented: Data Analytics with Ian Blunt
Health Care Reinvented
Big Data Analytics is creating new and exciting insights for health care that positively impact a patient’s health, care experience and overall cost. In the next episode of the Allegheny Health Network/Highmark Health Care Reinvented Podcast Series, we talk to Ian Blunt, VP of Analytics at Highmark, about his team’s work crunching and analyzing data to provide powerful and actionable insights. Ian details some of Highmark’s current projects and addresses how it ensures patient privacy and roots out unnecessary bias. Even more exciting are some the potential future uses of data analytics...
info_outlineAlcohol use disorder (AUD) is a medical condition characterized by an impaired ability to stop or control alcohol use despite adverse social, occupational, or health consequences.
According to a Substance Abuse and Mental Health Services Administration survey, 14.1 million adults ages 18 and older had AUD in 2019. Among youth, an estimated 414,000 adolescents ages 12–17 had AUD during this timeframe.
In the this episode of the Allegheny Health Network/Highmark Health Care Reinvented Podcast Series, we explore the seemingly countless impacts of AUD on people’s mental/physical health, work performance and added burden to the health care system with Demetrios C. Marousis, Director of Behavioral Health at Highmark.
Learn more about AUD, how to recognize symptoms and discover several treatments to help, including Ria Health’s technology-enabled plan where patients can use on-line resources and tracking to manage recovery.