loader from loading.io

Breaking Barriers in Mental Health Care: Highmark Leads the Way

Health Care Reinvented

Release Date: 01/17/2025

Highmark Creates a Digital Front Door to Access Care show art Highmark Creates a Digital Front Door to Access Care

Health Care Reinvented

In an era where technology seamlessly integrates into every aspect of our lives, the intersection of healthcare and technology has given rise to innovative solutions that are transforming how we manage and interact with our health. Highmark's Digital Front Door is a prime example of such innovation, and it’s reshaping the way millions access health services. * Jonathan Kersting, of the Pittsburgh Technology Council, welcomes Stacy Byers, Senior Vice President of Experience Design at Highmark to delve into the groundbreaking work being done to revolutionize healthcare access through...

info_outline
How Artificial Intelligence and Data Analytics Are Transforming the Patient Experience show art How Artificial Intelligence and Data Analytics Are Transforming the Patient Experience

Health Care Reinvented

How are leading healthcare organizations using advanced analytics and AI to transform the patient experience? As healthcare costs continue to rise and patient satisfaction remains a challenge, many organizations are turning to data driven insights to improve outcomes and efficiency.  This episode of Healthcare Reinvented explores how Highmark Health is leveraging cutting edge analytics to enhance decision making across the enterprise. Highmark's Dr. Richard Clarke and Ian Blunt join the Pittsburgh Technology Council CEO Audrey Russo and VP of Communications Jonathan Kersting so you can...

info_outline
Breaking Barriers in Mental Health Care: Highmark Leads the Way show art Breaking Barriers in Mental Health Care: Highmark Leads the Way

Health Care Reinvented

In this episode of Healthcare Reinvented, Jonathan Kersting and Audrey Russo from the Pittsburgh Technology Council discuss Highmark Health's strategies to address the mental health crisis. Guests Dr. Anil Singh and Dr. Doug Henry explain how Highmark has increased access to mental health services by 40% through partnerships like that with Spring Health. The conversation focuses on the importance of a whole-person model of care, addressing health disparities, and ensuring equitable outcomes. They highlight the significant increase in mental health service demand post-COVID and emphasize the...

info_outline
Addressing Substance Use Disorders with Technology and a Unique Collaboration show art Addressing Substance Use Disorders with Technology and a Unique Collaboration

Health Care Reinvented

This episode of Health Care Reinvented explores how technology and advanced analytics are helping to address and mitigate opioid and stimulant addictions. Health Care Reinvented Hosts Audrey Russo and Jonathan Kersting of the Pittsburgh Technology Council and TechVibe Radio interview Dr. Melissa Perry of Highmark and Dr. Michael Frost of WaySpring about their unique partnership to identify potential addicts and notify doctors.  They discuss the profound impact of opioid addiction in southwestern Pennsylvania and how Highmark partners with WaySpring to monitor more than 1.2 million...

info_outline
Health Care Reinvented: Streamlining Billing, Increasing Customer Satisfaction show art Health Care Reinvented: Streamlining Billing, Increasing Customer Satisfaction

Health Care Reinvented

For Allegheny Health Network (AHN) and Highmark, the goal isn’t just to reinvent health care, but to also provide a seamless and supportive patient experience right down to the details of patient billing. After all, patients can get overwhelmed by the disconnected bills and explanations of benefits piling up in their mailboxes. Not only can it compound stress patients already have about their health, but it can also lead to missed payments and costly customer service inquiries. In this episode of Health Care Reinvented, we explore how ANH and Highmark leveraged technology and a leading-edge...

info_outline
Health Care Reinvented: Big Data Provides Big Outcomes for Patients show art Health Care Reinvented: Big Data Provides Big Outcomes for Patients

Health Care Reinvented

On this episode of Highmark’s Health Care Reinvented, learn how Highmark uses massive data sets to improve patient experience and outcomes while simultaneously managing data bias and the utmost security. We welcome Ian Blunt, VP of Advanced Analytics at Highmark Health, where his group form a center of expertise for all things data science and sophisticated analytical techniques. Leading a team of 100-plus data scientists, researchers and engineers, Blunt and his team are at the forefront of developing new capabilities for novel use cases, building predictive analytics and machine learning...

info_outline
Connecting to Your Doc is Just a Secure Text Away show art Connecting to Your Doc is Just a Secure Text Away

Health Care Reinvented

Did you know that connecting to your doctor is literally just a text away? On this episode of the Highmark Health Care Reinvented Podcast Series, Benjamin Edelshain, MD , Vice President, Clinical Engagement & Digital Innovation at Highmark Health, gives us the whole story on how a secure mobile text messaging platform is building better patient-doctor connections for healthier outcomes.  The platform was deployed at the height of COVID-19, immediately proving its effectiveness in a world where people could not easily meet with health care providers. Ben shares some encouraging and...

info_outline
 Health Care Reinvented: My Highmark App Is a Digital Front Door to Health show art Health Care Reinvented: My Highmark App Is a Digital Front Door to Health

Health Care Reinvented

With the My Highmark app, Highmark is building a “digital front door” to a holistic customer experience.   The new season of Health Care Reinvented kicks off featuring the key team members that brought My Highmark to life. Hear from:  Mick Malec, CEO, enGen and Enterprise Technology and Operations Officer at Highmark Health;   Tracy Saula, Senior Vice President of Product & Health Experience for Highmark Health; and   Naomi Adams, SVP Customer Strategy & Solution Engineering at League Inc.  With one username and password, My Highmark...

info_outline
Health Care Reinvented: Nick Stupakis of Helion show art Health Care Reinvented: Nick Stupakis of Helion

Health Care Reinvented

Can home-centered care be the catalyst for health care transformation? Listen to the next episode of the Allegheny Health Network/Highmark Health Care Reinvented Podcast Series, to see how Highmark Health subsidiary is addressing that question. We welcome Nick Stupakis, Helion Vice President, to explore how with the right information, guidance and tools, provider organizations can deliver better care; payer organizations can reduce upstream and downstream costs; and patients have the opportunity to receive better care and an improved experience. It’s the proverbial win-win-win in health...

info_outline
Health Care Reinvented: Data Analytics with Ian Blunt show art Health Care Reinvented: Data Analytics with Ian Blunt

Health Care Reinvented

Big Data Analytics is creating new and exciting insights for health care that positively impact a patient’s health, care experience and overall cost. In the next episode of the Allegheny Health Network/Highmark Health Care Reinvented Podcast Series, we talk to Ian Blunt, VP of Analytics at Highmark, about his team’s work crunching and analyzing data to provide powerful and actionable insights. Ian details some of Highmark’s current projects and addresses how it ensures patient privacy and roots out unnecessary bias. Even more exciting are some the potential future uses of data analytics...

info_outline
 
More Episodes

In this episode of Healthcare Reinvented, Jonathan Kersting and Audrey Russo from the Pittsburgh Technology Council discuss Highmark Health's strategies to address the mental health crisis.

Guests Dr. Anil Singh and Dr. Doug Henry explain how Highmark has increased access to mental health services by 40% through partnerships like that with Spring Health. The conversation focuses on the importance of a whole-person model of care, addressing health disparities, and ensuring equitable outcomes.

They highlight the significant increase in mental health service demand post-COVID and emphasize the vital role of telemedicine. The discussion also covers Highmark's goals for 2025, including enhancing access, reducing stigma, expanding service offerings, and closing health disparities.

The speakers stress the importance of early intervention, particularly for children, and the potential of digital solutions to improve mental health care.