Episode 199: Human-centred Leadership - from Call Centre to C-Suite: Lisa Hannah, Chief People & Communications Officer at Aldermore Bank plc

Lisa describes her career journey from corporate communications to leading an integrated, purpose-driven strategy and highlights the value of uniting people and communications to turn purpose from words into measurable change.

 

Sharing why Aldermore chooses to call its annual ESG report a “Report to Society,” Lisa describes her personal passion for social mobility, shaped by her own journey from a call centre to the C-suite, and offers practical examples and insights into Aldermore’s work on social mobility.

 

Lisa summarises her vision for HR’s role in the AI-enabled future, emphasising the roles of empathy and curiosity, and argues that truly human-centred leadership is essential to guide organisations through change, and deliver positive impact for colleagues, customers, and society.

 

 

References:

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Thank you to Kin&Co for sponsoring this episode  

 

What makes an organisation thrive in today’s complex world? It’s not just about strategy or financial results - it’s about culture.  

 

This episode is sponsored by Kin&Co, a certified B Corp and female-owned consultancy on a mission to make work better for 10 million people by 2030. Kin&Co believe that the most impactful organisations will cultivate thriving, human-centred cultures where people are motivated by purpose, resilience, and empowered to perform at their best. 

 

Drawing on cutting-edge behavioural science and an inclusive approach, Kin&Co help global organisations transform their cultures, sparking lasting behaviour change that drives measurable impact on strategy, people, and performance. Their new model for organisational change is shaped by deep experience in culture transformation. 

 

If you’re intrigued, Kin&Co invites you to explore your own organisational culture with their free Thriving Cultures Diagnostic - a simple, insightful tool backed by behavioural science and inspired by nature. It provides a clear snapshot of your current culture and suggests practical actions to drive better behaviours, strategic shifts, and stronger organisational performance.  

 

To learn more and take the diagnostic, click here: Kin&Co 

 

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Are you looking for your next great read that inspires you and helps your work? 

 

Each month we recommend a book that challenges, motivates and uplifts, every pick is selected to spark meaningful conversations and personal growth. 

Our July Book of the Month is Net Positive: How Courageous Companies Thrive by Giving More Than They Take by Paul Polman and Andrew Winston. A bold call to action that shows how business can be a force for good in the face of climate change and inequality.

We chose this book because it challenges old ways of thinking and is a powerful reminder that courageous leadership isn’t just possible - it’s already happening.  

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