For UK MSP, Optimizing Customer Experience is Key to Successful Security Posture and Culture
Release Date: 03/30/2023
How The Open Group Portfolio of Digital Open Standards Supports Digital Business Transformation Journey
BriefingsDirect Podcasts
The next enterprise architecture (EA) discussion explores how a comprehensive portfolio of open standards and associated best practices powerfully supports digital business transformation. As companies chart a critical course to adopt agility using artificial intelligence (AI)-driven benefits, they need proven and actionable structure to help deepen customer relationships, improve internal processes, and heighten business value outcomes. Accordingly, this latest BriefingsDirect interview explores how instructs innovation internally to match the demands of a rapidly changing,...
info_outline
Make AI Adoption a Strategic, ROI-Focused, and Sustainable Transformation, Says HPE
BriefingsDirect Podcasts
The next expert interview podcast explores best practices for deploying artificial intelligence (AI) with a focus on sustainability and strategic business benefits. As AI rises as an imperative that impacts companies at nearly all levels, proper concern for efficiency around energy use and resources management has emerged as a key ingredient of success -- or failure. It’s becoming increasingly evident that AI deployments will demand vast resources -- energy, water, skills, and upgraded or wholly new data center and electrical grid infrastructures. Read a or a...
info_outline
How a Minnesota Law Firm Brings Mission Critical Security to Myriad Mobile Devices
BriefingsDirect Podcasts
The next mobile devices security and privacy discussion examines how a new balance needs to be struck between giving users at the remote edge all the productivity they want, while protecting the most sensitive information. to the . Subscribe to it on . Read a or a copy. Stay here to learn how a Minnesota law firm puts the power of diverse mobility to widespread use and keeps confidential and regulated data under strict control. Here to share his story of how to guide small and medium-sized businesses (SMBs) to the edge and back safely is Mark...
info_outline
How IT Security Teams Do More with Less When Economies Rapidly Change
BriefingsDirect Podcasts
The next IT security best practices discussion examines how a leading German home builder has adjusted to a major economic market disruption. Germany’s home building demand has recently reversed, putting pressure on builders to reduce IT costs while remaining secure. Subscribe to the podcast on . Read a or a copy. Stay tuned here to learn how a large, distributed workforce can be best supported by IT -- even as business conditions change and budget requirements lead to broad consolidation. Here to share how an efficient security team helps the shift from managing...
info_outline
How Accounts Payable Automation and Agility Drive Long-Term Business Productivity
BriefingsDirect Podcasts
The next business modernization discussion focuses on how optimizing and automating accounts payable (AP) functions gives businesses improved insights and levers to better transform. We’ll examine how improved control and management over cash flow, payables, and related fiduciary functions elevate overall financial situational awareness. Via adoption of intelligent automation, such new awareness -- and the greater efficiency it produces -- will further support the expected consolidation and convergence of financial operations within the typical office of the Chief Financial...
info_outline
How Dashboard Analytics Bolster Security and Risk Management Insights Across IT Supply Chains
BriefingsDirect Podcasts
The next security enhancement discussion examines how innovative managers are increasingly benefiting from interactive dashboard analytics. The resulting actionable knowledge elevates security situation awareness to the higher order value of overall business risk assessment and mitigation. Learn how has gained such deep insights -- not only into how its distributed apps, systems, and data are secured, but also into the hidden risks that can develop across entire IT and data services supply chains. Subscribe to the podcast on . Read a or a...
info_outline
How WFH Accelerated IT and Security Transformation at Global Publisher HBG
BriefingsDirect Podcasts
The next security innovations discussion examines how the rapid shift to remote work has accelerated a rethinking of security and IT processes at a New York-based publishing organization. Rearchitecting the security posture of a business means adjusting work patterns and IT in ways that both reduce risk and heighten performance. But the trick is to do so without alienating workers -- wherever they may be -- and maintaining strong productivity. Subscribe to the podcast on . Read a or a copy. Here to share her story on how to digitally transform a traditional...
info_outline
Why today’s hybrid IT complexity makes 'as a service' security essential
BriefingsDirect Podcasts
Amid rapidly growing IT security costs and the added complexity of distributed workforces, the challenges facing IT services providers are clearly outrunning past practices. That’s why more automation, integration, and acquiring security “as a service” are in hot demand. Subscribe to the podcast on . Read a or a copy. Stay with us now as the next BriefingsDirect security innovations discussion examines how is seeking such new ways and new partners to ensure that security incidents are kept in check across a variety of hybrid IT services and scenarios. Here to share his story...
info_outline
For UK MSP, Optimizing Customer Experience is Key to Successful Security Posture and Culture
BriefingsDirect Podcasts
For managed service providers (MSPs), making the IT infrastructure as invisible as possible isn’t just a “nice-to-have" — it's also elemental to delivering the best customer experience. Securing IT for these tech services and support users is no different. The less complexity and interference with productivity from the underlying security apparatus — the better. The next security innovations discussion examines how Scottish MSP has taken the customer experience imperative to new heights — even as its users move increasingly to hybrid IT models. Subscribe to the...
info_outline
Defending the Perimeter Evolves into Securing the User Experience Bubble for UK Cancer Services Provider
BriefingsDirect Podcasts
An underappreciated aspect of enhancing is the impact on an end user’s comfort and trust in the services provided. In the case of health care services and support, making the patient feel welcome and safe can be a game-changer as they seek access to needed services and care. The next examines how in the United Kingdom (UK) places the ease of use and sense of security in the services provided as a top IT -- and community service -- requirement. Subscribe to the podcast on . Read a or a copy. Here to share their story on how to develop and...
info_outlineFor managed service providers (MSPs), making the IT infrastructure as invisible as possible isn’t just a “nice-to-have" — it's also elemental to delivering the best customer experience.
Securing IT for these tech services and support users is no different. The less complexity and interference with productivity from the underlying security apparatus — the better.
The next BriefingsDirect security innovations discussion examines how Scottish MSP Grant McGregor Ltd. has taken the customer experience imperative to new heights — even as its users move increasingly to hybrid IT models.
Subscribe to the podcast on iTunes. Read a full transcript or download a copy.
Here to share their story of better managing the security experience as a means of enhancing the overall IT services value are David Lawrence, Co-Founder and Director of IT Support Services and Advice at Grant McGregor in Edinburgh, and Paul Sinclair, Head of IT Service at Grant McGregor. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.
Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: Bitdefender.