238 How To Quieten the Crowd In Japan
The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan
Release Date: 02/13/2025
The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan
Stop wrecking your presentations. When delivering talks, many speakers separate their personal identities from the content, focusing solely on facts, data, and evidence. This approach, often favored by technical individuals, misses the opportunity to create deeper engagement with the audience. As an introvert, I understand the hesitation to share personal stories. However, keeping oneself out of the narrative is a significant mistake. Injecting personal experiences and insights into a presentation transforms it from theoretical to practical, resonating more deeply with the audience. Audiences...
info_outlineThe Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan
Salespeople are ignorant. When interacting with Japanese buyers, personality differences play a more critical role than cultural differences. Understanding personality styles can help improve communication and sales success. A two-axis framework categorizes personality types: a horizontal axis measures from low assertion on the left across to high assertion on the right, and a vertical axis measuring people orientation at the top vs. outcome focus down below. Bottom right, the Driver type is highly assertive and outcome-driven. Often business founders, they value results over...
info_outlineThe Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan
Stop being weak. The beauty, weight loss, fashion, and entertainment industries inundate us with images of unattainable perfection, leaving many feeling inadequate—too tall, short, fat, thin, or unsuccessful. It’s easy to fall into the trap of wishing for better circumstances: wealthier parents, a better education, or a more favorable start in life. But wishing changes nothing; the past cannot be undone. While mistakes, poor choices, and misfortunes may weigh us down, the key is to stop dwelling on what lies behind us and channel that energy into moving forward. To progress, we must act as...
info_outlineThe Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan
Some MCs are idiots. At a sports related event filled with free-flowing drinks, idle chatter, and hundreds of attendees, the presentations quickly unraveled into a comedy of errors. The MC, tasked with introducing the main speaker, faced an uninterested crowd more captivated by their own conversations than the proceedings on stage. In a desperate bid for attention, the MC resorted to shooshing the audience, first gently, then with exaggerated, strident authority, as if addressing unruly schoolchildren. This tactic only drew ridicule, amplifying the noise and making the atmosphere even more...
info_outlineThe Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan
Salespeople leave money on the table. The sales process doesn’t end with a signed agreement; delivery is the critical next step. Whether immediate or delayed, it’s often handled by someone other than the salesperson—usually agents, contractors, or back-office staff. Salespeople, meanwhile, quickly shift focus on new deals, leaving follow-up with buyers neglected. This is a common mistake that can cost opportunities and relationships. Instead, it is vital to schedule post-delivery meetings with buyers to ensure satisfaction, address issues, and explore further opportunities. A...
info_outlineThe Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan
Japan discriminates against women in business. Former Prime Minister Abe’s modest targets for increasing female leadership numbers failed miserably. Abe’s campaign got nowhere, and with their tail between their legs, the Government significantly lowered their targets. This lack of progress is mirrored in Japan’s Rotary Clubs, traditionally male-dominated bastions within a global organization designed to foster professional connections and community contribution. Until recently, 94% of Japanese Rotary Clubs had no women members, including my own club. Since I joined in 2002, debates...
info_outlineThe Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan
Presenters get this wrong. Avoid creating a barrier between yourself and the audience. Presenters are often elevated on a stage or positioned at the front of the room, surrounded by podiums, slides, lighting, and microphones, all of which can inadvertently distance them from their audience. In Japan, standing above a seated audience requires an apology at the start of the speech, as such positioning implies superiority in a hierarchy-conscious society. Similarly, using a commanding voice or overly formal demeanour can create unnecessary separations. Instead, focus on building rapport and...
info_outlineThe Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan
Salespeople often hope for straightforward buyers who buy without hesitation. However, reality is rarely so simple, and objections are actually critical to the sales process. When buyers hesitate, it signals interest, as it means they are considering potential issues. If buyers show no interest and raise no questions, that’s a warning sign—they’re not truly engaged. Objections suggest a mental commitment to the purchase, as buyers are naturally cautious and want to resolve potential risks before moving forward. In sales, objections reveal an intent to purchase and can guide us in...
info_outlineThe Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan
Is speed expensive? Constant hustling can lead to large and small errors of judgment. We get so caught up in living 24/7 lifestyles that we start missing big pieces of the success puzzle. People are the key to most businesses, but look at how we treat them. We hit the panic button on a piece of work and make everyone jump through hoops to make sure the deadline is met. We either end the sentence for the person we are speaking with or we cut them off and lunge in with our own preferred words and ideas. Doing more, faster with less, we are constantly hustling to...
info_outlineThe Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan
The beauty, weight loss, fashion, and entertainment industries project fantasies of success, often leaving people feeling inadequate. Comparing ourselves to wealthy actors, sports stars, or CEOs can amplify dissatisfaction with our own lives, making us wish we’d been born with better resources, opportunities, or advantages. However, dwelling on these thoughts isn’t productive; we aren’t going to be dealt a different hand in life. While past mistakes, poor choices, or unfavorable circumstances may weigh us down, it’s essential to stop focusing on what we cannot change. Instead, shifting...
info_outlineSome MCs are idiots. At a sports related event filled with free-flowing drinks, idle chatter, and hundreds of attendees, the presentations quickly unraveled into a comedy of errors. The MC, tasked with introducing the main speaker, faced an uninterested crowd more captivated by their own conversations than the proceedings on stage. In a desperate bid for attention, the MC resorted to shooshing the audience, first gently, then with exaggerated, strident authority, as if addressing unruly schoolchildren. This tactic only drew ridicule, amplifying the noise and making the atmosphere even more chaotic.
When the main speaker took the stage, the MC’s antics continued, with unhelpful interjections and more shooshing during the speech. Unfortunately, the speaker lacked the skills to command attention, their words drowned out by the persistent hum of more self interested conversations. Subsequent speakers fared no better, victims of an audience too engrossed in their own chatter to care. Blame could be assigned to the unengaging speakers, the audience's rudeness, or both, but such analysis is too generous. The free flow of alcohol played a pivotal role; once the drinks started, the audience's focus shifted entirely to themsleves.
In Japan, a different approach to similar events often yields better results. Alcohol is withheld until speeches are over, incentivizing discipline with the promise of a toast. While this method isn’t foolproof, it significantly reduces distractions, fostering a more attentive audience. However, the Japanese system also has its flaws, such as lengthy, monotonous speeches that can test even the most patient and thirsty listeners.
For speakers facing such booze heightened challenges, the key lies in preparation and technique. Successful presentations start with a powerful, concise message that engages the audience immediately. Asking interactive, thought-provoking questions tailored to the event’s theme—like rallying sports fans to cheer for their favorite teams—can channel the audience’s energy positively. Following this, a pause to capitalize on the crowd’s silence ensures full attention for an impactful opening. Maintaining interest requires a blend of storytelling, vivid imagery, and dynamic energy.
When addressing a noisy or distracted audience, a speaker must project energy levels exceeding the crowd’s, creating a commanding presence akin to a rock star’s performance. Amplified gestures, a powerful voice, and strategic engagement can cut through distractions. In contrast, uninspiring speeches and ineffective MCs, as in this event, doom speakers to be snubbed, ignored and completely forgotten. With proper techniques, a speaker can transform crowd chaos into an opportunity, standing out as a rare and skilled bolshie crowd wrangler.