The Japan Business Mastery Podcast By Dale Carnegie Training Tokyo Japan
The Japan Business Mastery Show aims to draw back the velvet curtain on what is rerally going on with doing business in Japan. Everything is so different here it can be confusing. This show will take you through all those minefields and position you for success in this market.
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277 From Invisible to In-Demand: Speaking Grows Your Brand
11/20/2025
277 From Invisible to In-Demand: Speaking Grows Your Brand
How To Use Speaking To Promote Your Personal Brand We live in a publisher’s world. If you want speaking gigs that grow your brand in Japan, stop waiting to be discovered and start creating searchable proof of expertise. Q: Where do I start with speaking if I’m not a writer? A: List ten buyer problems you hear repeatedly. Record short answers if writing is hard; transcribe later. Clarity beats polish. Mini-summary: Begin with your clients’ questions and answer them clearly. Q: What is a flagship article and why create one? A: Stitch related posts into one substantial piece and submit it to industry or Chamber magazines. Edits are normal; publication adds authority and a link you can use in pitches. Mini-summary: One published piece creates credibility and search visibility. Q: How do I repurpose my content without feeling repetitive? A: Break the flagship back into single-issue blogs. Post on your site, email it and schedule to social. Add a speaking call-to-action with outcomes, not slogans. Mini-summary: One idea → many assets → steady visibility. Q: How do I pitch to event organisers? A: Send the published article, three talk titles with promised outcomes and links to short clips. Offer Japan-relevant examples. Ask about content gaps, not just open slots. Mini-summary: Lead with proof and relevance, not a long bio. Q: Should I use podcasts? A: Yes. Guest on niche shows first; later, start your own if you can sustain a rhythm. Afterward, post clips, quotes and show notes on your site. Mini-summary: Podcasts expand reach and feed your content engine. Q: Do I need fancy video gear? A: No. Phone, tripod, clip-on mic, one metre away. Hook, one idea, one example, one action. Add captions and repurpose the transcript. Mini-summary: Simple setups beat silence; publish fast and often. Bottom line: Think like a publisher. Publish, repurpose and pitch. The more quality touchpoints under your name, the easier it is for organisers and buyers to find you. About the Author Dr Greg Story, Ph.D. in Japanese Decision-Making, is a veteran Japan CEO and trainer, author of multiple best-sellers and host of the Japan Business Mastery series. He leads leadership and presentation programmes at Dale Carnegie Training Tokyo.
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Hire Hunters, Not Hope: Setting Realistic Sales Expectations
11/13/2025
Hire Hunters, Not Hope: Setting Realistic Sales Expectations
Really Understand Your Expectations Of Your Sales Team We hire people, expect instant results, then churn the headcount when numbers lag. In Japan’s tight market, that revolving door is costly. Here’s how to realign expectations with reality. Q: Are you hiring farmers when you need hunters? A: Farmers maintain; hunters create. In Japan, farmers are more common. Ask candidates where their current clients came from. Leads, handoffs and orphan accounts signal farming; proactive prospecting and conversions signal hunting. Neither is “better”—mismatch is expensive. Mini-summary: Hire for the outcome; verify hunting in the interview. Q: How fast should new reps ramp? A: Replace hope with evidence. Build a ramp curve based on your last 5–10 years of records. Track monthly revenue for the first four quarters, drop the best/worst outliers, average the rest and set quarter-by-quarter goals and coaching. Mini-summary: Use your data to set realistic ramp benchmarks. Q: Do your incentives drive the right behaviour? A: If maintenance and net-new pay the same, you’ll get farming. In risk-averse Japan, high base salaries dull prospecting. Shift the mix to a sensible base, fair commission and a kicker for first-time wins—simple, transparent, predictable. Mini-summary: Pay for hunting if you want hunting. Q: How do you set targets that motivate? A: Stretch, don’t snap confidence. Break the annual number into weekly leading indicators—conversations, meetings, proposals, follow-ups. Coach to those, diagnose bottlenecks and avoid moving goalposts weekly. Mini-summary: Lead with indicators; keep confidence intact. Bottom line: Audit recruiting, ramp benchmarks and incentives, then align them with the growth you want—from new and existing clients. That’s how you stop the churn and stabilise performance. About the Author Dr Greg Story, Ph.D. in Japanese Decision-Making, is a veteran Japan CEO and trainer, author of multiple best-sellers and host of the Japan Business Mastery series. He leads leadership and presentation programmes at Dale Carnegie Training Tokyo.
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275 Delegate Outcomes, Not Tasks: The Accountability Playbook for Japan
11/06/2025
275 Delegate Outcomes, Not Tasks: The Accountability Playbook for Japan
Accountability In Your Team We all want accountable teams, yet deadlines slip and quality wobbles. People don’t plan to fail—but vague ownership and weak rhythms make it easy to miss. Here’s how leaders in Japan turn “own it” into a daily standard. Q: Where should leaders start? A: Start with time. Time discipline sets tone. Make planning visible, prioritise crisply and protect deep work for the tasks only you can do. When leaders respect time, teams respect commitments. Mini-summary: Your calendar sets culture; model time discipline. Q: Why do leaders become time-poor? A: Priorities are fuzzy and too much is done solo. Many tried delegation once, hit friction and reverted to “it’s faster if I do it myself.” That caps output and stalls succession. Mini-summary: Weak prioritisation and poor delegation create time debt. Q: How do you make delegation actually work? A: Delegate outcomes, not tasks. Frame the Why (intent), What (results & quality), and How (options, resources, guardrails). Ask for the plan back to confirm understanding. Set check-ins, decision rights and an escalation path. Mini-summary: Transfer outcomes with Why/What/How and agreed checkpoints. Q: What’s the role of coaching in accountability? A: Orders create compliance; coaching builds ownership. Give context and constraints and use milestones so progress is observable. If accountability lags, increase coaching before pressure. Mini-summary: Coaching converts assignment into ownership. Q: Why are milestones critical in Japan? A: Milestones surface slippage early and keep alignment warm in consensus-driven environments. Without them, bad news arrives at the worst time—right before reviews or audits. Mini-summary: Milestones are the heartbeat that prevents surprises. Q: How should leaders handle shifting scope? A: Publish a clear definition of “done.” If scope changes, explain the trade-off and reset the plan. Accountability thrives on clarity and dies in ambiguity. Mini-summary: Protect clarity; declare and reset when scope changes. Q: What habits make accountability stick? A: Replace heroics with habits: weekly three must-wins; a delegation cadence with coaching; short, rhythmic milestone reviews; mood management—guard sleep and script the first 30 minutes. Mini-summary: Small weekly habits scale accountability and results. Bottom line: Change how you manage time, delegate, coach and review progress. Accountability becomes how we work; trust compounds and results stick. About the Author Dr Greg Story, Ph.D. in Japanese Decision-Making, is a veteran Japan CEO and trainer, author of multiple best-sellers and host of the Japan Business Mastery series. He leads leadership and presentation programmes at Dale Carnegie Training Tokyo.
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274 What Is The Right Length For Your Speech
10/31/2025
274 What Is The Right Length For Your Speech
Why Do Speeches Often Go Too Long? Speakers love their words, but audiences only want what matters. The danger comes when speakers keep talking past the emotional high point. Once engagement peaks, attention begins to fade. Mini-summary: Speeches lose power when they drag past the point of maximum engagement. What Is the Risk of Having No Time Limit? When organisers set a limit, discipline is forced. But when speakers control their own slot, they often run long. Without boundaries, self-indulgence creeps in, and the speech becomes tiring. Mini-summary: Lack of limits tempts speakers into rambling and overstaying their welcome. How Should a Speech Be Designed? A well-structured speech builds toward a climax and then ends quickly with a call to action. The final words should land while the audience is emotionally primed, not after their interest has waned. Mini-summary: Design speeches to peak with emotion and finish with a crisp call to action. Why Is Discipline Essential in Speechwriting? We get attached to stories and opinions, padding talks unnecessarily. Discipline means cutting until only what supports the key message remains. It’s better to leave audiences hungry for more than overfed and bored. Mini-summary: Ruthless editing ensures clarity, impact, and memorability. What’s the One Key Question Every Speaker Should Ask? “What is the single message I want them to remember?” Anything unrelated should be cut. This forces clarity and ensures the speech drives action instead of drifting. Mini-summary: A clear central message should be the speech’s anchor. So What’s the Right Length for a Speech? It isn’t measured in minutes but in impact. A short, sharp message at peak engagement beats a long-winded performance. The right length is always “long enough to inspire, short enough to leave them wanting more.” Mini-summary: The best speeches end on impact, not on time. About the Author Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie “One Carnegie Award” (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across all leadership, communication, sales, and presentation programs, including Leadership Training for Results. He has written several books, including three best-sellers — Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery — along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have also been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban “Hito o Ugokasu” Rīdā (現代版「人を動かす」リーダー). In addition to his books, Greg publishes daily blogs on LinkedIn, Facebook, and Twitter, offering practical insights on leadership, communication, and Japanese business culture. He is also the host of six weekly podcasts, including The Leadership Japan Series, The Sales Japan Series, The Presentations Japan Series, Japan Business Mastery, and Japan’s Top Business Interviews. On YouTube, he produces three weekly shows — The Cutting Edge Japan Business Show, Japan Business Mastery, and Japan’s Top Business Interviews — which have become leading resources for executives seeking strategies for success in Japan.
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273 Presenting Manufactured Products
10/23/2025
273 Presenting Manufactured Products
Why Are Industrial Product Presentations Often So Dull? Industrial products are technical and specification-heavy. Salespeople often present them in dry, functional ways that mirror catalogues. Buyers tune out because they don’t just buy specs—they buy confidence, trust, and belief. Mini-summary: Specs alone don’t sell; buyers connect with confident, engaging salespeople. How Can Salespeople Move Beyond Features? Features are important, but benefits are what matter. A durable machine saves downtime and repairs. An easy-to-install product reduces disruption and costs. Linking benefits directly to a client’s business creates relevance and excitement. Mini-summary: Translate features into applied benefits that directly improve the client’s business. Why Should Numbers Be Used Creatively? Industrial products last years, which allows long-term savings calculations. But buyers also need to see short-term value. Breaking down savings into labour cuts, tax benefits, or immediate efficiencies ties the future to today’s bottom line. Mini-summary: Frame long-term savings into immediate, bottom-line benefits. How Can Visuals Increase Buyer Engagement? Charts and graphs simplify comparisons. Videos showing installations or satisfied clients bring proof to life. With tablets and online tools, even technical evidence can be presented dynamically. Seeing is believing. Mini-summary: Visuals—from graphs to videos—make industrial product benefits vivid and real. What Lessons Can We Learn from Blendtec? Blendtec turned the blender into a viral sensation in 2007 with “Will It Blend?” By blending iPhones and iPads, they showed even mundane products can become captivating when presented creatively. Mini-summary: Creativity can transform the dullest product into a memorable story. What’s the Key for Salespeople in This Market? Specs are essential, but not enough. Salespeople must connect benefits to client needs and support claims with evidence. Competitors who do this will win if your team doesn’t. Mini-summary: Salespeople who integrate benefits, creativity, and evidence outperform those who just recite specs. Author Credentials Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie “One Carnegie Award” (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across all leadership, communication, sales, and presentation programs, including Leadership Training for Results. He has written several books, including three best-sellers — Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery — along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have also been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban “Hito o Ugokasu” Rīdā (現代版「人を動かす」リーダー). In addition to his books, Greg publishes daily blogs on LinkedIn, Facebook, and Twitter, offering practical insights on leadership, communication, and Japanese business culture. He is also the host of six weekly podcasts, including The Leadership Japan Series, The Sales Japan Series, The Presentations Japan Series, Japan Business Mastery, and Japan’s Top Business Interviews. On YouTube, he produces three weekly shows — The Cutting Edge Japan Business Show, Japan Business Mastery, and Japan’s Top Business Interviews — which have become leading resources for executives seeking strategies for success in Japan.
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272 Why Bosses Must Keep Learning to Lead
10/16/2025
272 Why Bosses Must Keep Learning to Lead
Education doesn’t end with graduation. Leaders may attend induction sessions, compliance programs, or even prestigious executive courses overseas, but these experiences are too infrequent to sustain long-term growth. In Japan and globally, too many bosses stop learning once they hit senior ranks, focusing only on routines that keep the business running. But standing still in today’s world is as dangerous as making mistakes. Continuous learning is not optional—it’s the fuel that keeps leaders, teams, and companies alive. Why isn’t one-time executive training enough? Business schools and executive programs can be stimulating—case studies are fascinating, the networking is inspiring, and global perspectives broaden thinking. But the problem is frequency. These are often “one-shot” experiences, occurring once in a career. Leaders return home excited, but implementing new ideas proves difficult in day-to-day operations. Without continuous reinforcement, old habits resurface, and inspiration fades. Growth stalls because education was treated as an event, not a rhythm. Mini-summary: One-time executive courses inspire but don’t sustain growth—leaders need continuous, not occasional, education. What modern learning opportunities do leaders have today? We live in an era of abundant resources. Podcasts, TED Talks, YouTube, online courses, and audiobooks can turn commutes or downtime into classrooms. Platforms like Coursera, LinkedIn Learning, and Udemy provide structured modules, while practitioners share real-world insights through blogs and webinars. Many of these resources are free or low-cost, making access easier than ever. The real issue isn’t availability—it’s whether leaders have the discipline to use them consistently. Mini-summary: Learning resources are everywhere; the challenge is discipline, not access. The trap is routine. Leaders often spend all their time working in the business rather than on it. They minimise effort by narrowing focus to daily operations, convincing themselves they’re too busy for study. Over time, this creates stasis. But the world doesn’t stop—technologies shift, competitors emerge, and markets evolve. In Japan, where lifetime employment and rigid routines are common, this tendency to fall into comfortable habits is especially dangerous. Mini-summary: Routines trap leaders into working in the business, leaving no time to work on their own growth. How dangerous is standing still in business? Stasis can be fatal. Consider iMode, once a global pioneer of mobile internet in Japan, now irrelevant. Blackberry dominated professional phones but collapsed. MySpace once led social media, but disappeared. Nokia’s CEO famously said, “We didn’t do anything wrong,” yet the company still fell. The lesson: even without mistakes, standing still is enough to destroy a business. Leaders who stop learning repeat this error—they allow yesterday’s success to blind them to tomorrow’s risks. Mini-summary: Standing still is as dangerous as making mistakes—stagnant leaders risk organisational decline. How does generational change affect the need for learning? Generational perspectives shift rapidly. Leaders raised with telephones view the world differently from those raised with faxes, computers, or smartphones. Today, immense computing power fits in the palm of our hands. What was cutting-edge five years ago may already be outdated. This means knowledge has a shorter shelf life than ever. If a company has made its last formal investment in a leader’s development, then the responsibility to keep up rests squarely on the individual. Mini-summary: Knowledge expires quickly—leaders must take responsibility for staying relevant across generations. What should bosses do to keep learning alive? Leaders must block time for deliberate study every week. Skimming newspapers or glancing at reports isn’t enough. Deep engagement—through reading, listening, structured courses, or reflection—is required. Just as they expect their teams to grow, bosses must first stimulate themselves. Organisations mirror leadership. When the boss stops learning, the company’s culture stagnates. But when leaders prioritise growth, they inspire their teams to follow, building resilience and innovation. Mini-summary: Leaders set the tone—if they learn and grow, their teams and businesses do too. In Japan and worldwide, bosses who stop learning stop leading. Executive courses and OJT provide valuable boosts, but they are not enough. Today, resources for continuous learning are abundant, affordable, and accessible. The barrier isn’t availability but mindset and discipline. History shows that standing still destroys even the strongest firms. The same is true for leaders. Growth starts at the top, and in 2025, leadership without learning is not leadership at all—it’s decline.
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271 Avoid These Mistakes in Online Presentations
10/09/2025
271 Avoid These Mistakes in Online Presentations
Video conferencing is now standard in business, but that doesn’t make online presenting any easier. Thanks to Covid, platforms like Zoom, Teams, and Webex are familiar, and technology has improved dramatically. Audio and video sync well, slides are easy to share, and features are stable. But while the tools have caught up, presenters often haven’t. Delivering with impact through a screen requires discipline, planning, and technique. Why isn’t online presenting easier despite better technology? The technology may work flawlessly, but the presenter still makes or breaks the session. Poor preparation, weak delivery, or sloppy habits quickly undermine credibility. Unlike in-person presentations, online environments magnify small mistakes: muffled sound, awkward framing, and distracted eye movements are instantly obvious. In Japan, where clients and executives value precision and professionalism, these slip-ups signal carelessness. The reality is that the platform is only a tool—the presenter must still dominate it. Mini-summary: Technology doesn’t save poor presenters; discipline and preparation still determine success online. What preparation ensures a strong online performance? Preparation starts with the basics: check sound and video in advance. A headset and external microphone usually provide better quality than a laptop’s built-in hardware. Use a second screen or tablet to see yourself the way your audience does. This avoids surprises with unreadable slides or poor framing. Rehearse on the actual platform—Zoom, Teams, Webex—and record yourself. Playback reveals distracting habits like fidgeting or speaking too fast before the audience ever sees them. Mini-summary: Strong preparation—equipment checks, second screens, and rehearsals—separates professionals from amateurs. How does camera placement affect authority online? Most laptop cameras sit below eye level, so presenters look down at their audience—an angle that weakens presence. Raising the laptop on a stand, or better yet, using an external camera at eye height, creates stronger visual authority. Good posture reinforces this presence, and standing while presenting adds even more energy and freedom for gestures. These small adjustments transform online delivery from casual to confident. Mini-summary: Proper camera height, posture, and standing elevate authority and presence in online presentations. Why does voice matter more online than in person? In online presentations, slides often dominate the screen, reducing the presenter’s visual impact. That makes voice the real star. Pacing must be slower than in person. Pauses give participants time to absorb the message. Vocal variety—emphasising key words, modulating volume, and even using silence—keeps attention high. Long gaps after asking questions may feel awkward, but often participants are just deciding who will answer. Patience, supported by vocal control, becomes a leadership tool. Mini-summary: Vocal variety and patience transform voice into the main driver of engagement online. How should eye contact and gestures be adapted for virtual settings? Online, eye contact means speaking directly into the camera lens—not at the audience’s faces on screen. It may feel unnatural, but it creates the sense that each participant is being addressed personally. Gestures should be smaller and more deliberate, held slightly longer than in person. This prevents them from looking rushed or chaotic within the tight video frame. Practising these skills, as many YouTubers and online presenters in Japan have learned, makes virtual presence more convincing. Mini-summary: Direct eye contact into the lens and deliberate gestures establish credibility and presence online. What if the presentation is audio-only? Audio-only presentations are even more demanding. With no visual reinforcement, every detail of the voice matters. Rehearse and record to check pacing, clarity, and energy. Pauses are critical, giving listeners space to process content. Don’t rush—even if participants are scrolling ahead in the deck. Success here is not about visuals but about vocal authority, rhythm, and confidence. Mini-summary: In audio-only presentations, clarity, pacing, and vocal strength replace visuals as the key to impact. Better technology hasn’t made online presenting easier. The fundamentals remain the same: rehearse thoroughly, check the technology, and keep control of the medium. Camera placement, posture, and eye contact reinforce authority. Voice takes centre stage, demanding variety, pacing, and patience. Gestures must be deliberate, and audio-only formats demand even more vocal skill. In Japan and globally, audiences judge presenters not by the platform but by their professionalism. Master the basics, and your online presentations will have as much impact as any face-to-face performance.
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270 Why Salespeople Can’t Wait for Marketing
10/02/2025
270 Why Salespeople Can’t Wait for Marketing
Marketing plays a vital role in generating leads—through SEO campaigns, databases, white papers, and ads. But for salespeople, relying solely on marketing is a recipe for starvation. In Japan, where competition is fierce and decision-makers are shielded by layers of formality, sales professionals must take control of their own destiny. Success doesn’t come from waiting—it comes from disciplined activity, persistence, and a clear understanding of the numbers that drive results. Why can’t salespeople rely on marketing for leads? Marketing is powerful, but from a sales perspective it’s never enough. Even at major firms like Salesforce or Oracle, marketing produces part of the pipeline but never all of it. Salespeople who sit back and wait risk missing targets and losing control of their income. In Japan, where long sales cycles are common, the risk is even greater. To succeed, sales professionals must generate their own opportunities through proactive outreach. Mini-summary: Marketing supports the pipeline, but salespeople must generate their own leads to survive and thrive. What are KAIs, and why are they critical? KAIs—Key Activity Indicators—make sales measurable and predictable. If the average sale is one million yen and the annual target is thirty million, KAIs reveal exactly how many meetings, conversations, and calls are needed to get there. Yet many salespeople in Japan drift without this clarity. Without KAIs, sales feels like guesswork. With KAIs, it becomes a roadmap. Just as CFOs at firms like Hitachi or Sony use KPIs to track financial health, sales teams must rely on KAIs to ensure progress. Mini-summary: KAIs provide the roadmap for sales success, replacing drift with discipline and accountability. How can Japanese salespeople generate their own pipeline? Control comes from disciplined prospecting. That means cold calling, re-engaging past clients, and attending networking events. Salespeople know what an ideal client looks like, so they can aim directly at those prospects. In Japan, a single client win can open doors to competitors. For example, if you’ve helped one hotel chain, you can leverage that case study with others in the industry. This strategy is a proven way to multiply success across a sector. Mini-summary: Proactive prospecting and leveraging client wins create momentum and multiply opportunities in Japan. Why is cold calling in Japan so difficult—and how can salespeople break through? Cold calling is tough everywhere, but in Japan it’s brutal. Receptionists—the so-called “call killers”—are highly trained to screen out salespeople. They politely ask who you are, why you’re calling, and then promise to call back… but rarely do. Most salespeople quit at this stage. Winners persist. A script that works is: “We’ve been helping your direct competitors achieve strong results. Maybe we could do the same for you. Could I speak with your sales manager to explore this?” Then call back, again and again, until you connect. Persistence separates the successful from the average. Mini-summary: Cold calling in Japan is tough, but persistence, smart scripts, and discipline break through the “call killer” barrier. How does discipline turn prospecting into a habit? The biggest secret is treating lead generation like a client meeting. Salespeople would never cancel on a customer, but they cancel on themselves all the time. Prospecting time gets pushed aside for “urgent” tasks. The discipline is to block it in the calendar, defend it, and stick with it. At companies like IBM Japan and Panasonic, top salespeople treat prospecting as sacred time. Discipline turns cold calling from dreaded drudgery into predictable pipeline-building. Mini-summary: Protect prospecting time like a client meeting—discipline creates consistency and control. What mindset should salespeople adopt to succeed? Sales is about control. If you leave your future to marketing, you surrender your income to someone else’s performance. But if you generate your own leads, you own your future. In Japan, where rejection is constant, persistence and mindset matter most. Every call is one step closer to a meeting, and every meeting is one step closer to a deal. Success belongs to those who decide to control their pipeline instead of waiting for it to be filled for them. Mini-summary: A proactive, persistent mindset puts salespeople in control of their pipeline, income, and future. Marketing is a valuable ally, but it will never deliver enough leads on its own. Salespeople in Japan and worldwide must take control by knowing their KAIs, generating their own pipeline, breaking through gatekeepers, and protecting prospecting time with discipline. Persistence, smart strategies, and the right mindset separate those who wait for success from those who create it. In 2025, the path is clear: sales professionals who take ownership of lead generation will control not just their pipeline, but their destiny.
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269 The Silent Killer of Leadership: Poor Listening
09/25/2025
269 The Silent Killer of Leadership: Poor Listening
Dynamic leaders get results. They are resourceful, relentless, and often admired for their energy. But their very drive can hide a fatal weakness: poor listening. In Japan, where leaders must push hard against resistance to get things done, the risk of steamrolling staff and clients is even higher. The result is lost opportunities, frustrated teams, and organisations where only the boss’s voice is heard. Real leadership is not just about vision and energy—it’s about creating space for others to contribute. That begins with listening. Why do dynamic leaders struggle with listening? Ambitious leaders are trained to act decisively. In meetings, they often dominate the airspace with passion and ideas, leaving little room for others. This urgency is magnified in Japan, where leaders battle entrenched bureaucracy and cultural resistance to change. Over time, the habit of “push, push, push” becomes ingrained. The cost? Missed signals. Clients drop hints. Staff offer clues. But if no one listens, those opportunities vanish. Mini-summary: Energetic leaders often talk too much, missing signals from clients and staff that could unlock opportunities. How is poor listening especially damaging in Japan? Japan’s business culture prizes harmony and subtlety. Signals are rarely delivered bluntly; they come in hints, pauses, and indirect language. Leaders who don’t listen carefully fail to catch these cues. Staff then disengage, and clients feel misunderstood. Over time, organisations develop a culture where employees stop contributing because they expect the boss to decide everything. This “player-manager” dynamic is already widespread in Japan, reinforcing silence instead of dialogue. Mini-summary: In Japan’s subtle communication culture, poor listening destroys trust and creates passive, disengaged teams. What’s the link between sales and leadership listening? In sales, we say “selling isn’t telling.” The same applies to leadership. Leaders are always selling—whether it’s vision, culture, or strategy. But when they dominate every discussion, they don’t persuade; they bulldoze. People may nod along, but as the saying goes, “A man convinced against his will is of the same conviction still.” Leaders who mistake compliance for commitment are fooling themselves. True persuasion requires dialogue, mutual respect, and listening. Mini-summary: Leadership is persuasion, and persuasion requires listening—not monologues. How can leaders build trust by listening consistently? Listening isn’t a one-off event. Staff need to see leaders ask questions repeatedly before they believe their voices matter. And when employees share ideas, the leader’s reaction determines future engagement. Dismissing contributions slams the door shut. Encouraging them opens it wider. Over time, consistent listening creates psychological safety—a culture where employees feel their opinions are valued. In Japan, this consistency is crucial to break the habit of waiting silently for the boss to decide everything. Mini-summary: Consistent listening, encouragement, and respect build trust and transform passive staff into active contributors. What practical steps can leaders take to improve listening? The first step is to slow down. Stop filling the silence. Ask thoughtful questions, then resist the urge to jump in with solutions. Use eye contact and silence to show attention. Acknowledge contributions without immediate judgment. Leaders should also check their own self-awareness. Are they dominating meetings? Are staff shutting down? Like in sales training, practice matters: role-playing, coaching, and feedback can sharpen listening skills. Dale Carnegie’s leadership programs in Tokyo focus specifically on these habits, helping leaders replace monologues with real dialogue. Mini-summary: Slow down, ask, listen, and encourage—habits that can be strengthened with deliberate practice and training. What balance must leaders strike between drive and inclusiveness? Drive alone moves projects forward, but it doesn’t build commitment. Listening alone creates harmony, but without direction results stall. Effective leaders balance both. They empower rather than overpower. They multiply their own energy by combining it with the insights of others. In Japan, where projects demand persistence, this balance is especially vital. Leaders who only push create passive order-takers. Leaders who also listen create allies—staff who feel engaged and clients who feel understood. Mini-summary: Great leaders balance dynamism with inclusiveness, gaining allies instead of silent resisters. The silent killer of leadership is poor listening. In Japan and globally, too many dynamic leaders undermine themselves by talking more than they listen. The fix is deceptively simple: ask questions, listen consistently, and encourage contributions. Listening doesn’t weaken leadership—it strengthens it. It builds trust, loyalty, and cooperation. In 2025, with businesses under pressure to innovate and retain talent, leaders who cultivate listening will stand apart. They won’t just drive results—they’ll inspire commitment.
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268 How to Balance Relaxed Style with Professional Authority
09/18/2025
268 How to Balance Relaxed Style with Professional Authority
Introduction We’re often told that presentations should feel like chatting with a friend—relaxed, natural, and conversational. That sounds appealing, but does it really convince a CEO in a Tokyo boardroom? Will a casual tone carry weight with industry experts or win over a cautious client? The truth is, a one-size-fits-all “chatty” approach is risky. In Japan, where formality and credibility remain essential in business, presenters must strike a balance: relaxed enough to engage, but professional enough to earn authority. Why can a conversational style backfire in business presentations? A conversational style can work in casual contexts, but in high-stakes business settings it often undermines credibility. Imagine presenting to the executive committee of a multinational like Toyota or Rakuten. Go too casual, and leaders may conclude you aren’t serious. Japanese clients in particular interpret excessive informality as disrespect. While warmth and natural delivery are important, professionalism must remain the anchor. In business, you’re not simply sharing ideas—you’re signalling competence, respect, and authority. Mini-summary: Relaxed delivery alone risks damaging credibility; Japanese business audiences expect professionalism at the core. How should presenters tailor their style to different audiences? The key is tailoring. Use too much jargon, and non-experts will be lost. Simplify too much, and specialists will feel patronised. Executives often want clarity and actionable insights without drowning in detail, while technical experts demand precision and depth. In Japan, tailoring is also cultural—hierarchical audiences require more formality than peer-level discussions. The bridge between conversational and professional delivery is knowing what level of detail and tone will make each audience feel respected and included. Mini-summary: Success comes from matching tone and depth to the audience’s expectations, knowledge, and culture. What techniques help combine professionalism with engagement? Professional doesn’t mean boring. Presenters can bring energy through vocal variety—powering in and powering out to highlight key points. Natural gestures reinforce words, and steady eye contact builds trust. Storytelling, especially when drawing on personal successes and failures, creates authenticity. Japanese audiences, like those elsewhere, appreciate vulnerability blended with authority. These techniques give structure and credibility without stiffness. The audience doesn’t just hear information—they feel it, remember it, and are more likely to act. Mini-summary: Energy, stories, gestures, and eye contact create engagement without sacrificing professionalism. How can evidence be presented persuasively without losing the audience? Persuasion requires evidence, but raw numbers rarely stick. The solution is layering data with vivid comparisons. For example, instead of saying “1,000 metres,” frame it as “ten football fields.” A massive volume becomes “an Olympic swimming pool.” This technique transforms abstract data into something instantly visual. Global companies like Microsoft and Hitachi use these methods in Japan to make presentations resonate across diverse audiences. When evidence is paired with imagery, logic with testimonials, facts with examples, the argument becomes both credible and memorable. Mini-summary: Pair data with vivid comparisons to make evidence persuasive, memorable, and audience-friendly. What role does inspiration and energy play in presentations? When the goal is to inspire action, energy is non-negotiable. If the presenter isn’t passionate, why should the audience be? Word pictures—describing a future where adopting your idea leads to market share growth or operational efficiency—make abstract gains concrete. In Japan, where business leaders are cautious decision-makers, showing both vision and bottom-line impact is critical. Energised delivery motivates executives, while clear business benefits convince them to move forward. Mini-summary: Energy and vivid imagery inspire Japanese audiences to see both vision and bottom-line benefits. How does clarity of purpose determine the right balance? The first decision in any presentation isn’t about slides—it’s about purpose. Are you aiming to inform, persuade, inspire, or entertain? Each requires a different style. Information-heavy sessions can lean conversational but must be precise. Persuasion requires structured evidence. Inspiration demands energy and vision. Entertainment allows more humour and informality. Without clarity of purpose, style and delivery will be mismatched to audience needs. In Japan’s formal business culture, aligning purpose with delivery is what makes presentations credible, memorable, and impactful. Mini-summary: Decide whether to inform, persuade, inspire, or entertain—this choice drives every delivery decision. Conclusion Presentation success in Japan doesn’t come from blindly following the “chatty and relaxed” rule. It comes from clarity of purpose, cultural awareness, and skilful balance. Relaxed style can humanise a presenter, but professional authority earns trust. By tailoring to the audience, energising delivery with stories and vocal variety, layering evidence with vivid comparisons, and aligning tone with purpose, speakers win both attention and respect. In 2025’s business world, where leaders demand substance but audiences also crave connection, mastering this balance is the hallmark of a truly effective presenter.
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267 The Secret Power of Sales Bridges in Japan
09/11/2025
267 The Secret Power of Sales Bridges in Japan
Introduction Sales conversations in Japan follow a rhythm: build rapport, ask questions, present solutions, handle objections, and close. But what makes this rhythm flow smoothly is often overlooked—sales progression bridges. These subtle transitions connect each stage of the meeting. Without them, the dialogue feels disjointed, like spaghetti instead of a roadmap. In Japan, where subtlety and cultural awareness matter as much as logic, mastering these bridges is the difference between a stalled pitch and a successful close. What are sales bridges, and why do they matter in Japan? A sales bridge is a smooth transition between phases of the sales process. Western sales training often assumes you can jump directly from rapport to needs analysis, or from presenting to closing. In Japan, that doesn’t work. Buyers expect subtle, respectful transitions that guide them without pressure. Bridges are the “glue” that holds the meeting together. Without them, the buyer feels rushed or confused, and the relationship suffers. Japanese clients, in particular, are sensitive to abrupt shifts. They value harmony, and salespeople who miss these bridges risk coming across as pushy or tone-deaf. Mini-summary: Sales bridges are the hidden connectors that make Japanese sales conversations flow naturally and respectfully. How does the meishi exchange create the first bridge? In Japan, the sales conversation starts even before the first question—at the meishi (business card) exchange. While many Western firms have abandoned business cards, they remain central here. A meishi is not just contact information; it’s a cultural key. By flipping the card to check the Japanese side, noticing a rare kanji, and asking if it relates to a regional origin, salespeople display cultural literacy. That small act signals respect, builds rapport, and warms up the room. It’s a bridge that transforms a cold introduction into a human connection. Mini-summary: The meishi exchange, handled with curiosity and respect, is the first and most powerful bridge in Japan. Why do Japanese salespeople avoid asking questions, and how can bridges help? In Japan, many salespeople hesitate to ask questions. The buyer is often treated as a “god” who should not be challenged. But without questions, you’re pitching blindly. With hundreds of solutions available—like Dale Carnegie Tokyo’s 270 training modules—how can a salesperson know which to recommend? The bridge here is gaining permission. For example: “We helped ABC Company achieve XYZ. To see if we can do the same for you, may I ask a few questions?” This respectful phrasing reassures the buyer while opening the door to real dialogue. Mini-summary: A permission bridge allows Japanese salespeople to ask questions without disrespecting the buyer’s authority. How do bridges help when presenting solutions? Once needs are clarified, many salespeople make the mistake of overwhelming the client with too many options. In Japan’s consensus-driven decision-making culture, this can paralyse the buyer. A reassurance bridge helps frame the presentation. Phrases like, “Having listened carefully, I’ve narrowed our wide range to the best fit for your situation,” show the client that the solution is tailored. It prevents information overload and strengthens trust by demonstrating that the salesperson has filtered complexity into clarity. Mini-summary: The solution bridge reassures clients that options are tailored, not dumped, preventing decision paralysis. How do sales bridges transform objections? Objections are inevitable. In Japan, how you handle them determines whether trust grows or dies. Instead of reacting defensively when a buyer says, “Your price is too high,” the effective bridge is calm inquiry. Respond with: “Thank you for raising that. May I ask, why do you say that?” Then stay silent. This respectful pause forces the client to explain. Often, the issue is not price at all but timing, budgeting cycles, or internal politics. By holding silence, you uncover the real barrier and transform the objection into an opportunity. Mini-summary: An objection bridge turns confrontation into dialogue by asking respectfully and listening in silence. How should salespeople bridge into the close in Japan? Closing in Japan is delicate. High-pressure tactics that work in New York often backfire in Tokyo. A bridge into the close needs to feel natural and respectful. After confirming that all concerns are addressed, a soft transition works: “In that case, shall we go ahead?” This style feels like an invitation, not a trap. It protects harmony, preserves the relationship, and still moves the sale forward. In Japan, where saving face is critical, such subtle bridges make the difference between securing agreement and losing trust. Mini-summary: The closing bridge in Japan is respectful, natural, and face-saving—not pushy or aggressive. Conclusion Sales progression bridges may seem small, but in Japan they hold the sales cycle together. From the cultural literacy of the meishi exchange to gaining permission for questions, tailoring solutions, handling objections with silence, and closing softly, these transitions create trust and flow. Without them, meetings feel clumsy and disconnected. With them, the conversation respects Japanese values of harmony and subtlety while still advancing toward a deal. In 2025, as Japan’s business culture balances tradition with globalisation, sales bridges remain an indispensable skill for anyone serious about selling here. About the Author Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie “One Carnegie Award” (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across all leadership, communication, sales, and presentation programs, including Leadership Training for Results. He has written several books, including three best-sellers — Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery — along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have also been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban “Hito o Ugokasu” Rīdā (現代版「人を動かす」リーダー). In addition to his books, Greg publishes daily blogs on LinkedIn, Facebook, and Twitter, offering practical insights on leadership, communication, and Japanese business culture. He is also the host of six weekly podcasts, including The Leadership Japan Series, The Sales Japan Series, The Presentations Japan Series, Japan Business Mastery, and Japan’s Top Business Interviews. On YouTube, he produces three weekly shows — The Cutting Edge Japan Business Show, Japan Business Mastery, and Japan’s Top Business Interviews — which have become leading resources for executives seeking strategies for success in Japan.
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266 More Frequent Performance Reviews Won’t Help If The Boss Is Still Clueless
09/04/2025
266 More Frequent Performance Reviews Won’t Help If The Boss Is Still Clueless
Introduction In today’s workplace, annual performance reviews are being scrapped in favour of more frequent check-ins. Firms like Accenture, Deloitte, Adobe, GE, and Microsoft have all abandoned traditional annual reviews in the last decade, shifting instead to monthly or even continuous feedback systems. On paper, it sounds modern and progressive. In practice, however, little has changed. Without properly trained managers who know how to lead effective performance conversations, more reviews just mean more frustration. The real issue is not the calendar—it’s the capability of the boss. Why aren’t frequent performance reviews working? Frequent reviews look good in corporate press releases, but research and employee surveys show they don’t actually improve engagement. Companies like Adobe and Deloitte found annual reviews ineffective, so they moved to monthly or project-based systems. Microsoft and GE adopted continuous feedback apps to track performance in real time. Yet the same managers who struggled with annual reviews are now expected to deliver high-quality conversations every month or quarter. Instead of better feedback, staff just get more awkward, unclear, and demotivating exchanges. Mini-summary: Even when firms like Adobe or Deloitte adopt frequent reviews, untrained bosses still deliver poor conversations. What is the real cause of failed performance reviews? The heart of the problem is communication, not scheduling. Leaders are being asked to provide feedback more often without ever learning how to do it well. This is true in multinationals like Accenture or Microsoft, just as it is in Japanese SMEs. HR tech platforms now enable instant feedback, but if bosses don’t know how to give it effectively, conversations remain pointless. Until we fix the skills deficit, reviews—whether weekly, monthly, or annual—will fail to deliver clarity, motivation, or alignment. Mini-summary: The root issue is a communication skills gap, not the review cycle—high-profile firms prove this too. Why do bosses struggle to have meaningful conversations? Many leaders are overwhelmed and chronically time poor. A big part of the problem is delegation—or rather, the lack of it. Too many bosses hoard work instead of empowering their teams. Combined with endless emails, back-to-back meetings, and excessive reporting, poor delegation creates frantic, burned-out managers. In Japan especially, “player-managers” take on too much individual work and neglect leadership responsibilities. The result is a schedule so overloaded that there is no bandwidth left for deep, meaningful discussions with direct reports. Even firms like GE and Microsoft, who adopted continuous feedback models, have struggled with this managerial bottleneck. Mini-summary: Without proper delegation skills, bosses stay frantic and time poor—killing the chance for meaningful conversations. Can AI fix the performance review problem? AI-powered HR systems promise efficiency, and companies like Deloitte and Accenture are experimenting with digital platforms to support feedback. But technology cannot replace human empathy or leadership. Unless managers themselves are trained to listen, coach, and motivate, AI just speeds up a broken process. It may streamline reporting, but it cannot substitute for trust and communication between boss and team. Mini-summary: AI can help administer reviews, but even the biggest firms show that without skilled leaders, reviews stay ineffective. What training actually makes reviews effective? The solution is not a quick two-hour workshop—it’s sustained behavioural training. Programs like Dale Carnegie’s Leadership Training for Results focus on real skill-building in communication, time management, and delegation. Leaders must confront fear, practise feedback, and embed habits until they become second nature. This type of training, already adopted by firms in Japan and across Asia-Pacific, creates lasting change that technology alone cannot provide. Mini-summary: Long-term training in communication, time management, and delegation is essential for effective reviews. What should executives and HR leaders do now? Executives need to treat people development as a strategic priority, not a side project. The lesson from firms like Adobe, Deloitte, GE, Microsoft, and Accenture is clear: changing the system doesn’t work without changing the skills of the leaders inside it. Performance reviews will only drive growth and retention if leaders are trained to deliver them with clarity and empathy. That requires teaching bosses to manage time, delegate effectively, and hold meaningful conversations. Without this shift, the “frequent review” fad will go the way of many failed HR experiments. Mini-summary: Companies must invest in upskilling leaders—especially in delegation—or frequent reviews will remain empty corporate theatre. Conclusion Performance reviews are not fixed by frequency—they are fixed by quality. In Japan and worldwide, unless bosses are trained to manage time, delegate effectively, communicate with skill, and coach with empathy, reviews will continue to frustrate rather than inspire. The lesson for 2025 is simple: don’t just do them more often—do them better.
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265 Listening To Speeches Shouldn’t Feel Like Suffering
08/28/2025
265 Listening To Speeches Shouldn’t Feel Like Suffering
We’ve all been there. The speaker comes with a rockstar résumé, the room is full, the topic is compelling… and then their voice kicks in. Flat. Unchanging. Monotonous. A verbal drone that sounds like your refrigerator humming in the background. That’s the awesome power of the monotone—and not in a good way. It is the fastest way to suck the life out of a talk and guarantee that people leave remembering absolutely nothing. In Japan, a monotone speaking style is common, shaped by the language’s natural cadence. That’s culturally understandable. But for foreign speakers? There is no excuse. When we deliver in a flat tone, we’re not neutral—we’re forgettable. Monotone speakers commit three deadly sins: no variation, no pauses, and no emphasis. This is what creates that soul-destroying experience we’ve all suffered through. Let’s talk about variety. Audiences need vocal shifts to stay engaged. Faster, slower, louder, softer—modulation keeps us listening. Without it, the brain zones out. Then there’s the pause. The pause is your friend. It gives the audience time to catch up, process, digest and stay with you. Speakers who never stop talking bury every point under a growing mountain of incoming noise. Lastly, emphasis. Every word shouldn’t be equal. Key words must be highlighted with vocal punch so we guide the audience to what matters. We’re not asking for Broadway-level theatrics here. But we are demanding that speakers become more self-aware. Record yourself. Listen back. Are you droning? Are you modulating? Are you interesting? If not, grab a mic and start fixing it. This is not optional. In today’s attention-starved world, poor delivery kills your credibility—even when your content is absolute glittering gold. We don’t want to be bored. We want energy, rhythm, dynamics. So let’s fix the delivery. Let’s use tone, pause, and vocal emphasis to keep people awake, engaged, and interested in what we have to say. Let’s make sure no one ever feels like they need a pillow the next time we’re behind a podium.
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264 In Japan, Sales Is A Mental Game So Play It Right
08/21/2025
264 In Japan, Sales Is A Mental Game So Play It Right
In sales, there are two players: the buyer and the seller. While the seller is eager to promote their product, the buyer’s primary concern is risk. This risk aversion is central to sales in Japan. Here, the buyer’s trust in a new salesperson is minimal, maybe even minus, as the culture values stability and continuity over bold risk-taking. In Japan, failure is not forgiven—it’s permanent. Once you lose face, you’re done. This creates in buyers a powerful aversion to new, untested suppliers. As salespeople, we face this challenge daily. When we approach a buyer, we start at a disadvantage because we are untested. So, how can we overcome this? The key is to build trust, and we can do this slowly and strategically. Begin by offering referrals, starting with small demonstrations, and building a track record. You must show the buyer that you are a credible and safe choice. Offering small samples, trial periods, or limited orders reduces the perceived risk. On the seller’s side, the mental game is about toughness, grit, stickability and confidence. However, in Japan, most salespeople are often reluctant to approach new clients, fearing rejection and the loss of face. Asking for the order is a tricky proposition—getting a “no” means the seller loses face. This hesitation to take the risk of rejection creates a culture of stagnation, where most salespeople are strong with existing customers, farming, but struggle with finding new ones, hunting. The challenge in Japan is the clash of mental games—buyers are sceptical and risk-averse, while sellers are timid, fearing rejection and social consequences. To break this cycle, salespeople must receive the right training. They need to gain the confidence to push through the fear, ask the tough questions, and build relationships with new clients. This process involves giving permission to ask questions, offering trial offers, and understanding that a “no” is not a personal rejection, but a response to the current offer in this format, in this business cycle, considering this budgetary timing, the present market and the buyer’s situation. By empowering Japanese salespeople to harden up, to overcome these mental barriers and training them in effective, low-risk selling strategies, we can open the door to much greater success and business growth.
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263 Every Leader Is Now a Media Brand So Step Up When Presenting
08/14/2025
263 Every Leader Is Now a Media Brand So Step Up When Presenting
We all know leaders who are technically brilliant—but hopeless in front of a crowd. One of our friends had a big pitch looming, and he knew he wasn’t ready. He’d been putting off proper training, and now the pressure was on. Unfortunately, this is not uncommon. We hope our skills will magically hold up under pressure, but presenting under pressure is a different beast entirely. Leaders are the face of the company, whether they like it or not. Their words, presence and delivery become a public reflection of everything the organisation stands for. If we ramble, fumble, stumble or come across as unsure, people don’t just judge us—they judge the entire brand. It’s brutal, but it’s reality. This is the age of visibility. Everyone’s a broadcaster. TikTok, YouTube, LinkedIn, Instagram—leaders are on camera more than ever. There’s nowhere to hide. Even at a PTA meeting or a casual talk, people are evaluating us. That throwaway moment might become their lasting impression of the business. The problem? Many leaders still think good technical skills will carry them. That’s outdated thinking. You might be great at what you do, but if you can’t express it with authority, confidence, and clarity, people will underestimate your value—and your organisation’s reputation takes a hit. We’ve seen it all. The confident speaker who’s “good enough” and never pushes further. The reluctant presenter who knows they’re exposed but delays training until it’s almost too late. Both are missing massive upside. Polished communication isn’t a nice-to-have anymore. It’s mission-critical in today’s hyper social media and presenting world. Training gives you more than the skills. It gives you confidence, structure, message clarity, and the tools to show up consistently strong—regardless of the room or the moment. This isn’t about winging it. It’s about walking in knowing you’ll land it, every time. So, stop gambling with your personal brand. Don’t rely on last-minute favours from a friend or your own delusional overconfidence. Get the training. Own the skill. It pays off every time you speak, pitch, or lead. This is what professionals do—and it’s available to every leader willing to get serious. Let’s get to work.
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262 Stop Killing Your Professional Presentation with Terrible Amateur Slides
08/03/2025
262 Stop Killing Your Professional Presentation with Terrible Amateur Slides
When we are on stage, the visuals can make or break us. People often ask us at Dale Carnegie: how much is too much when it comes to slides? Let’s keep it simple: your visuals should support you, not compete with you. We want the audience’s attention on us, not the screen. That means stripping it back. Paragraphs? No. Sentences? Preferably not. Bullet points, single words, or strong images work best. Say less, so you can talk more. Follow the two-second rule. If your audience can’t “get it” in two seconds, it’s too complicated. Think clean, punchy and minimal. The six-by-six rule is a good anchor: no more than six lines per slide, and no more than six words per line. And fonts? Go big. Try 44-point for titles and 32-point for text. Then test it from the back of the room. If you can’t read it, no one else can either. Use sans serif fonts like Arial—they’re easier to read than fancier serif fonts. Avoid shouting at your audience with all caps. Use bold, underline and italics sparingly. These are tools to emphasise—not to overwhelm. When it comes to builds and animations, either reveal one idea at a time or present all the information at once. But be consistent. Don’t make your content jump around. Confusion is not a learning style. Images are gold. A sharp, relevant photo can say what three slides can’t. Once your audience sees the point of the picture in two seconds, you can then talk to it. Use bar graphs for comparisons, line charts for change over time, and pie charts for parts of a whole—but keep it simple. Too many variables and even a pie chart becomes a mess. Colours are the trap most presenters fall into. Black, blue, and green work well. Stay away from red, orange, and grey—especially red, which often disappears on screen. The contrast is everything. Slide decks reveal the pro instantly. The polished know what works and why. The rest, the great unwashed? They give the game away before they even open their mouths. Let’s not be in that camp. Let’s keep it sharp, tight, and professional.
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261 Why Specs Focus Kill Sales in Japan
07/31/2025
261 Why Specs Focus Kill Sales in Japan
Let’s set the scene. You’ve built trust with the buyer, asked the right questions, and uncovered their real challenges. You’ve done the hard yards and earned the right to present a solution. This is the moment you’ve been working toward—and it’s also the moment many salespeople blow it. We don’t open with the nitty gritty detail of the specs. That’s amateur hour. We start with our capability statement. We confirm that we have what they need and that we have the capacity to deliver. If we don’t, we say so. We walk away. Stop trying to force the square peg into the round hole. Instead, go find the right client. If it is a fit, we go deeper. We don’t just dump product features—we link each key feature to a benefit. And then we take that benefit and apply it directly to the client’s business. We climb that value ladder. We paint the picture of how their business improves because of what we bring to the table. Still, they are buyers, so they are sceptical. Fair enough. They’ve been burnt before. That’s why we present real evidence. Case studies. Outcomes. Social proof. We remove doubt with stories that land about other buyers just like them and how we helped them. We must bring in the stories. Sales without stories is forgettable. We tie in real examples, real people, and vivid detail. This isn’t just information—it’s transformation. We don’t forget the trial close: “How does that sound so far?” It’s low pressure, but very high value. It doesn’t feel like we are “closing” them”. It surfaces the doubts and lets us resolve them before they become silent deal-killers. Remember, our aim isn’t a one-off deal. It’s a trusted partnership. Reorders. Referrals. Long-term wins. That’s what the pros go after. They don’t spry, and pray and say goodbye. They craft, connect, and close. Let’s not waste the chance we’ve earned to win the trust of the buyer to serve them forever. Let’s make that solution presentation sing. Make it count.
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260 Your Team Doesn’t Need a Critic—They Need a Coach
07/24/2025
260 Your Team Doesn’t Need a Critic—They Need a Coach
Every year, we reset with lofty goals: hit targets, get promoted, improve ourselves. But what if the real breakthrough comes not from inward goals, but outward transformation? This year, let’s become the catalyst for others. Let’s become the light on the hill that lifts the whole team. Rather than finding faults bosses, let's become serial encouragers. We can choose to see others not through their failures, but through their struggles—and their strengths. Workplaces should not be rife with politics, blame games, or backstabbing. They should be zones of mutual respect, support, and growth. That starts with how we, as leaders, see others. If we approach them with criticism as our default, we kill trust. But if we become “good finders,” we elevate the whole environment. Everyone is carrying invisible burdens—personal, financial, emotional. Leaders must remember that they, too, are imperfect and benefit from leniency. So why deny that understanding to others? Always see staff through the prism of how you were at their age and stage. Japan’s surface calm hides tremendous internal pressure. Its culture of modesty and conformity can suppress people’s potential. Many live lives of quiet desperation. This year, let’s get off our high horse. Let’s guide people, not grade them. Let’s praise the small steps. Encourage risk. Celebrate growth. Stretch their Comfort Zones without punishing the stumbles. Drop the complaints. Replace them with gratitude, recognition, and positivity. Shift your language to uplift rather than critique. Be the beacon others can look to—not for perfection—but for permission to grow. As leaders, we are often waiting for others to improve. We stand in front of the empty fireplace and complain its cold. But how’s that working out? Instead, let’s become the spark. Decide to be the world you want to see, then lead from that space. Being “the light” is not about ego—it’s about service. It is about helping others find their strength, purpose, and potential. That’s the real leadership revolution. Let’s make this year different, not just for ourselves—but for everyone around us. If this too fluffy for you, then good luck with recruiting and retaining staff in a rapidly diminishing supply employment market. It is only going to get more desperate and so retaining people is the key.
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259 Pro Presenters Cut the Fluff
07/17/2025
259 Pro Presenters Cut the Fluff
In this Age of Distraction, we’ve got seconds to win our audience’s attention—or lose it. When we’re unclear, rambling, blathering or long-winded, the audience bolts for their phones. If we’re not concise and clear, there’s zero chance of being persuasive, because no one is listening. That’s why structure and delivery matter more than ever. We often dive too deep into our subject and forget the audience hasn’t followed the same path. That’s where the trouble starts. We confuse them, and they mentally check out. We need to set the topic clearly and grab their attention fast. The opening must be dynamite—wake them up, spark interest, and demand attention. Then we break the content into five-minute chunks. Each block needs a switch—a story, visual, quote, or killer question—to re-engage. Every point we make must come with proof: data, examples, evidence. Don’t just say it—back it up. Data needs stories and stories need data. The structure must flow logically. Choose a formula—chronological, thematic, problem-solution-result—and stick to it. Use verbal bridges between sections to guide the audience. “We’ve looked at X, now let’s move to Y.” Without these guideposts, listeners can get lost and mentally leave you. Timing is our best friend. Rehearsing with a stopwatch forces us to refine our message. We learn to trim fat, sharpen our language, and focus only on what matters. That’s how we avoid running over and skipping key points. We all hate the presenter who rushes through thirty slides in two minutes because they have lost control of the time. We end powerfully—with two closes. One before the Q&A to hammer home our message, and a final close that leaves them with a resonant takeaway. If we want to be persuasive, we must be sharp, structured, and intentional. Let’s drop the fluff, build flow, and craft messages people actually remember and can act on
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258 Buyers Won’t Buy So How Do We Get Them To?
07/17/2025
258 Buyers Won’t Buy So How Do We Get Them To?
The distance between wanting to buy and actually buying is often vast. Business leaders all have goals, but constraints around money, people, and bandwidth hold them back. The higher up we go, the more strategic the thinking. The CEO is concerned with the future. The CFO focuses on cash this quarter. Line managers just want to hit their numbers and hold on to their team. HR? In Japan, they’re often passive—gatekeepers and internal rule police, not champions of change. If a buyer feels their current situation and their desired future aren’t too far apart, urgency disappears. No pressure on them so no decision. And doing nothing is always the easiest option. It’s not just about money—it’s also about fear. A purchase can trigger more work, risk, or reveal gaps in capacity. In sales, we need to draw attention to the cost of inaction. But it doesn’t work if we just tell them. We’re salespeople. They’ll doubt our motives. From their side, they have to tell usthe gap is real—and unacceptable to them. That’s why we ask smart, reflective questions. “What happens if you can’t get there fast enough?” We bring speed into focus because nobody gets there as fast as they want. “What happens if you can’t clear that obstacle?” That’s where we come in with our solution lineup. We speed things up and make success smoother. We also bring it to the personal level. “If this fails, what does it mean for your team?” Buyers in Japan often avoid talking about personal risk, so we need to connect it to group outcomes. Our goal isn’t to push—it’s to guide them to the realization that they need help to bridge the gap. Once they see that, they’re open. Now we’re not just selling—they’re buying. The shift is subtle, but it changes everything. Ask the right questions, and the urgency to act starts to belong to them.
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257 The Real Cost of Stupid People at Work
07/03/2025
257 The Real Cost of Stupid People at Work
Stupid people in organizations aren’t always easy to spot. They can appear confident, energetic, and articulate in interviews, fooling even the most seasoned managers. But over time, their lack of insight and poor judgment start surfacing. These individuals often speak before they think, overwhelming those around them with bluster and assertiveness instead of substance. Their loudness masks a lack of critical thinking, and in brainstorming sessions, they dominate through sheer brute volume rather than value. This becomes toxic when the time comes to sift, weigh and refine ideas. They insist on pushing their opinions forward, not because they are better, but because they are louder. Smart, reflective, deep thinker team members get drowned out. This is where you need a neutral facilitator who can help ensure all voices are heard. A more insidious version of stupid is the person who seems smart. They’re articulate, appear capable, and are often trusted. But they lack analytical depth. They don’t seize opportunities, fail to offer key insights, or leave critical value failure unnoted. Clients eventually notice what was missing. They realize too late they didn’t receive full value. “Why didn’t you tell me that?” becomes the damning question. This damages brand credibility, kills trust, and alienates clients. These brand assassins persist because of poor leadership—bosses too busy, too trusting, or too unaware to course-correct. In some cases, the boss is also underqualified. Add a weak internal system for developing analytical and decision-making skills, and mediocrity becomes embedded. Worst of all, stupid people rarely know they’re the problem. That factor is a big one and it makes them especially dangerous. And unfortunately, you may already be working with one. Or worse—reporting to one.
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256 Your Presentations Is Mind Numbing And Brand Destroying
06/26/2025
256 Your Presentations Is Mind Numbing And Brand Destroying
We watched a big-name company blow a golden opportunity. The speaker was the President, and he had a dramatic story to tell—corporate crisis, media attacks, public apologies, and a redemption arc. Yet his presentation landed like a lead balloon. Why? Because he delivered it in a lifeless monotone, with no energy, emotion, or storytelling. It was a flat narrative built around a dull slide deck that never got lift off. This wasn’t just a bad speech—it was a brand-damaging catastrophe of a speech. And it reminds of David Ogilvy’s tomato soup story: when asked why he didn’t promote Campbell’s tomato soup, he replied, “Because it’s orange and not very good. If we promote it, more people will try it and be disappointed.” The same applies to presentations. If your delivery is a joke, the more people see it, the more damage you do—to yourself and to your company. Presenting isn’t just about dumping data. Data needs stories, and stories need data. When the audience doesn’t feel the highs and lows, they switch off. What could’ve been a high-impact brand moment became a forgettable, torturous monologue. Imagine telling that company’s comeback like a Disney rollercoaster—diving into abject failure, hurtling through the black hole of public scrutiny, then soaring high into the heavens with recovery and growth. That’s how you win hearts, minds, and loyalty. Treat every talk as a critical branding moment. Speak with conviction, inject passion, and embody your message with voice and body language. Be the story, not just the storyteller. Because audiences remember stories, not stats. They remember nothing other than how you made them feel. Make sure your message—and its delivery—are irresistible, because you’re building your brand every time you speak.
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255 Own the Mistake Or Lose The Customer
06/19/2025
255 Own the Mistake Or Lose The Customer
Things go wrong. That’s life in business. Mistakes, delays, accidents — they’re inevitable. But the real difference is how we handle them when they occur. In Japan, people expect you to own the mistake, not hide from it. Silence, excuses, or blaming the customer won’t work. In fact, they can do invisible, long-term damage to your reputation — the kind you won’t see on a balance sheet, but it’s there, quietly draining future revenue. We’ve seen projects nine months late, completely off the mark, and somehow the provider still tried to flip the blame onto the client. That’s not just bad service — that’s selfish. And selfish service providers don’t last long in Japan. Make yourself easy to contact. So many online services are terrible for this. If you have a problem, trying to find what you can do about it on their website is a nightmare. Don’t be like that and hide behind generic emails or faceless websites. Put your name out there and be reachable. Your team will often try to shield you from problems — don’t let them. Get close to the issues. And don’t be mealy-mouthed about it. If the customer says the service failed, admit it — because their perception is your reality. Trust is far more valuable than the money involved. Every staff member, even part-time workers or foreign trainees, must be trained to handle mistakes. Not just what to do, but why we do it. Without that clarity, you’re relying on “common sense,” and we all know how “uncommon” and unreliable that can be. We need to build systems, language, and culture around recovery. Let’s train our people, get them to buy in to our values, and keep repeating it until it sinks in. When things go wrong — and they will — let’s make sure we respond in a way that earns loyalty, not regret.
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254 Cease Your "Three-Day Priest" Mentality
06/12/2025
254 Cease Your "Three-Day Priest" Mentality
The Japanese saying "mikka bozu," or "three-day priest," perfectly captures the common experience of initial enthusiasm quickly fading. People sign up for the priesthood, find it tough and promptly give up. We often begin new endeavours with resolute resolve, but daily challenges diminish our commitment. If you feel yourself teetering on the brink, don't be discouraged. Instead, reassess your goals and focus on what's achievable to build momentum. It's easy to fall into an all-or-nothing mindset with resolutions, leading to complete collapse and abandonment when reality sets in. We should adopt a more realistic approach by breaking down larger goals into smaller, manageable steps with clear milestones. Prioritize achievable goals to create early wins, as success often fuels further success. Avoid being swayed by the ambitions of others and concentrate on your own pace and methods. Focus on the fundamentals, the "blocking and tackling" of your field. Take ten minutes to identify and prioritize the basics of your work. This simple exercise can provide a practical roadmap for progress. Don't give in to the "three-day priest" mentality. We can recover from setbacks by regrouping, recalibrating, and recommitting to our starting point. Remember, as Yogi Berra said, "it ain't over till it's over"
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253 Ace Your Team Pitch Or Face Oblivion
06/06/2025
253 Ace Your Team Pitch Or Face Oblivion
Team presentations differ significantly from solo presentations, where you have complete control. A common mistake is inadequate rehearsal, which can damage personal and organizational reputations. Thorough preparation with multiple rehearsal sessions is crucial. The order of speakers matters too. The strongest presenters should lead to create a positive first impression, while technical, nerdy experts can present in the middle. Be careful to not allow mechanical slide creation consume all the preparation time; practicing soft skills are also super important. Schedule strict deadlines for early slide completion to allow for plenty of team practice. During rehearsals, practice transitions like handoffs between speakers to demonstrate unity. Ensure every team member can deliver each section in case someone on the team gets ill and you have to cover for them. Assign a "navigator" to manage the question-and-answer session. The navigator directs who answers which questions. When encountering nasty, mean or complex ones they can provide some margin to allow the designated expert time to formulate the best response. They might also ask for a question to be repeated to provide the expert with some thinking time, but this should be used only once. Ultimately, successful team presentations require expert preparation, a clear strategy, and tons of rehearsals.
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252 The Classic Sales Brush Off In Japan
05/22/2025
252 The Classic Sales Brush Off In Japan
In Japan, the common response of “We’ll think about it” often comes after a salesperson’s second meeting with a client. The first meeting focuses on establishing trust and understanding the client’s needs, while the second involves presenting a proposal and trying to close the deal. However, the reality is different: many Japanese salespeople jump straight into pitching their product’s features without fully understanding the client’s needs, leading to this vague response. This happens because they often miss out on clarifying the client’s true objections, which could be hidden or unspoken. To handle this, we should accept that the client might need time to think, but also aim to clarify why. Using a strategy from Victor Antonio, salespeople can probe by asking whether the client is truly interested but unsure or simply not interested at all. If the client is interested but uncertain, further questions should explore if the product’s fit, functionality, or finances are an issue. In Japan, though, pressuring the client is risky, as the decision-making process involves internal discussions, not just one person’s opinion. The buyer may agree with the proposal but still need to align with other departments or stakeholders. Instead of pushing for an immediate answer, it’s better to address potential internal concerns. Salespeople should ask if there might be resistance from other teams or if functionality or finance might cause problems. By doing so, they guide the client to anticipate objections from others, while reinforcing the proposal’s value. When hearing “we’ll think about it,” salespeople should stay calm, set up a follow-up meeting, and avoid pushing too hard, maintaining the trust they’ve built.
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251 Accountability
05/15/2025
251 Accountability
Holding people accountable is essential for any leader, yet many struggle with it, leading to missed deadlines, poor performance, and incomplete work. Often, this happens because people aren’t deliberately failing; they’re simply lacking the structure and guidance needed to perform at their best. As leaders, we must start with ourselves, particularly in managing our time effectively. Poor time management causes unnecessary stress, impacting both our own performance and the mood of the team. Stress is contagious, and a leader's mood can easily affect the entire workplace atmosphere. A major challenge is not properly defining priorities and overloading ourselves with tasks. This occurs because we avoid delegation due to previous bad experiences or fear of mistakes. However, delegation is crucial for team growth and career development. It’s also a way to leverage the team’s potential, allowing us to focus on tasks that only we can do, like coaching. Delegation is not about dumping tasks but teaching others the 'Why,' 'What,' and 'How' of their responsibilities. By doing this, we empower the team to take ownership, ensuring better accountability. As leaders, we must spend time coaching and holding team members accountable for their work, ensuring they understand the bigger picture and the importance of their contributions. If we manage our time well, we create space for coaching, monitoring progress, and checking milestones. This proactive approach minimizes unpleasant surprises and ensures the team stays on track. Ultimately, being an effective leader requires a balance of good time management, coaching, and accountability. By creating better habits and delegating effectively, we improve not only our own leadership but also the performance and growth of our team.
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250 Mindset for Presentations
05/08/2025
250 Mindset for Presentations
Our mindset is key to success in any activity, whether it's sports, business, or public speaking. Yet, many of us forget this vital aspect when preparing for presentations. We dive straight into the content, logistics, and technicalities without pausing to ensure we have the right mental attitude. Since a presentation puts both our personal and professional brand on display, it’s important to get this right. Confidence is crucial for any presenter, especially when dealing with nervousness. Even if we're feeling uncertain or anxious, we must hide that from the audience. Hesitation can destroy the effectiveness of our message. Too often, we rely on our content, thinking that it will make up for poor presentation skills. However, the truth is, no matter how brilliant the information, a lack of delivery can cause the audience to tune out, especially in today’s world of constant digital distractions. To compete with distractions like social media, we need to deliver our message confidently and in a way that captures attention. It's not just about having great content but also delivering it with authority. This means knowing your material well enough to speak confidently without reading off notes. Having practiced the delivery ensures you can engage with the audience and keep them focused. Preparing for a presentation is not just about creating slides but rehearsing the talk itself. In the weeks leading up to the talk, visualize your success and rehearse mentally. Picture yourself speaking confidently, engaging the audience, and controlling the room. When you’ve practiced thoroughly, you know the flow, timing, and emphasis, making the experience much more enjoyable and impactful.
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249 Case Studies For Sales
05/01/2025
249 Case Studies For Sales
Getting Japanese clients to agree to share case studies can be tough due to their cautious approach to divulging company information. The “no” response often feels final, and persuasion can fall short because company policies prevent employees from deviating from established rules. It’s not uncommon for clients to fear favoring one provider over another, which leads to reluctance in making exceptions. This reluctance may seem frustrating to outsiders, but it’s a challenge that requires creativity and strategic thinking. Instead of giving up on case studies altogether, we can create two types of stories: verbal and print versions. These should be concise, focusing first on the positive outcomes and then detailing how the solution was implemented. By beginning with the results, we immediately engage potential buyers, showing them the benefits of the solution in a relevant way. This grabs attention and establishes credibility. Once the outcome is presented, it’s important to tell the story of the problem in a relatable manner. Describing the people involved, the challenges faced, and the emotional toll can help listeners connect on a deeper level. For example, explaining how stress and health issues impacted a client can make the situation more relatable. Following the problem, the solution should be described, focusing on both the technical details and the impact on the team. The goal is to not only showcase the solution’s features but also emphasize how those features helped improve the client’s situation. Even without naming the client, a well-crafted, emotionally engaging story can resonate with potential buyers and make them feel connected to the solution. Good storytelling can transform dry case studies into memorable and persuasive sales tools, helping clients visualize the benefits of a product or service in a way that’s both relatable and impactful.
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248 Top Leader Challenges
04/24/2025
248 Top Leader Challenges
Running a successful business requires sharp focus on cost control, maintaining quality, building the brand, staying alert to competitors, and appealing to stakeholders. However, a growing challenge in today's business world is managing people. In Japan, there’s a rising concern about attracting and retaining qualified staff. The once abundant pool of candidates is shrinking, with more industries facing staffing shortages. Employees now have multiple job options, making it essential for businesses to stand out and ensure they keep their employees satisfied. People don't leave companies, they leave bosses. With the rise of online reviews, job seekers can easily evaluate potential employers before applying. A poor workplace culture or mistreatment by management can lead to high turnover. Engaged employees, on the other hand, feel valued and are less likely to leave. Middle managers play a crucial role in maintaining employee engagement and ensuring a positive work environment. The leadership challenge is evolving, requiring middle managers to treat staff well, communicate effectively, and provide timely, specific praise. Flexible work arrangements and understanding personal needs, like family care, are becoming more important, as traditional HR models are evolving. Additionally, the importance of innovation and delegation is growing. Senior leaders should focus on coaching and developing their staff, fostering a culture where employees feel appreciated and motivated to contribute ideas. To retain top talent, businesses must invest in creating a positive work culture. Leaders must recognize that their staff's well-being and engagement are as critical as business performance. Middle managers need to adapt to the changing expectations of the workforce, and companies must acknowledge the growing importance of people management for sustained success.
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