248 Rodrigo Lima, President, Danone Japan
Japan's Top Business Interviews Podcast By Dale Carnegie Training Tokyo Japan
Release Date: 05/16/2025
Japan's Top Business Interviews Podcast By Dale Carnegie Training Tokyo Japan
Deliver the win, then ring the bell. Make small mistakes fast; make big learnings faster. Think global, act local — but don’t go native. Do the nemawashi before the meeting, not during it. Your salary is earned in the stores: go to the gemba. A 28-year Domino’s veteran, Martin Steenks began at 16 as a delivery expert in the Netherlands. He rose to store manager, multi-unit supervisor, then franchisee, building his operation to eight stores by 2019. After selling his stores, he became Head of Operations for Domino’s Netherlands, then CEO of Domino’s Taiwan in 2021, and subsequently...
info_outlineJapan's Top Business Interviews Podcast By Dale Carnegie Training Tokyo Japan
“Care and respect aren’t slogans; they’re operating principles that shape decisions and client experiences”. “Lead by approachability, using nemawashi-style one-to-ones to draw out quieter voices and better ideas”. “Calm, clarity, and consistency beat volume; emotion never gets to outrank the message”. “Consensus isn’t passivity—done well, it’s disciplined alignment that accelerates execution”. “Confidence grows by doubling down on strengths, seeking honest feedback, and empowering the team”. Akiko Yamamoto is the President of Van Cleef & Arpels Japan, leading...
info_outlineJapan's Top Business Interviews Podcast By Dale Carnegie Training Tokyo Japan
“Get your hands dirty: credibility in Japan is built in the field, not the boardroom”. “Bridges beat barriers: headquarters alignment turns local problems into solvable projects”. “Make people proud: structured “poster sessions” spark ownership, ideas and nemawashi”. “Decisions at the edge: push market choices to those closest to customers, then coach”. “Trust travels: clear logic, calm feedback, and consistency convert caution into commitment”. Belgian-born power-electronics engineer turned global executive, Erwin Yseijin leads Semikron Danfoss in Japan with more than...
info_outlineJapan's Top Business Interviews Podcast By Dale Carnegie Training Tokyo Japan
“Leading is easy. Getting people to follow is the hard part”. “Listen first; don’t pre-decide the outcome”. “Japan is a Swiss watch—change one gear and the whole movement shifts”. “Do nemawashi before decisions; ringi-sho is the runway, not red tape”. “Bring people back to Japan—networks mature with the country”. Chris LaFleur is Senior Director at McLarty Associates, the Washington, D.C. based strategic advisory firm. A career U.S. Foreign Service Officer, he served multiple tours in Japan—including Sapporo, Yokohama language training, and Tokyo in political and...
info_outlineJapan's Top Business Interviews Podcast By Dale Carnegie Training Tokyo Japan
“Listening is easy; listening intently is leadership.” “In Japan, trust isn’t a KPI — it’s earned through presence, patience, and predictable behaviour.” “Leaders here must be gatekeepers of governance and ambassadors for people, culture, and brand.” “Don’t copy-paste playbooks; calibrate the boss, context, and cadence.” “Win hearts first, then heads — only then will ideas and decisions truly flow.” Loïc Pecondon-Lacroix is President and Country Holding Officer (CHO) of ABB Japan, responsible for governance, compliance, and the enabling infrastructure that keeps...
info_outlineJapan's Top Business Interviews Podcast By Dale Carnegie Training Tokyo Japan
Flowers are a stage — design is the performance. Affordable mistakes beat catastrophic caution. Build leaders from the bench you already have. A shop window can be a growth engine. Hands-on founders create hands-on cultures. Danish-born floral designer Nicolai Bergmann built his brand in Tokyo by treating the shopfront as a “stage,” inspiring customers with ready-made designs. After moving to Japan in the late ’90s, a high-visibility boutique and department-store partnership launched the “Nicolai Bergmann” name, later expanded with a Minami-Aoyama flagship featuring a...
info_outlineJapan's Top Business Interviews Podcast By Dale Carnegie Training Tokyo Japan
Timeless luxury thrives on trust, not transactions. In Japan, “walk the talk” converts respect into results. Prepare for 90, execute the final 10 flawlessly. Curiosity first; conclusions later. Empathy is the shortcut to nemawashi. Born in Geneva, Switzerland — the same city where Piaget began — Alexis Perroton started his career at TAG Heuer. At 24, he accepted a “Japan or nothing” posting and arrived without language skills or prior affinity for the country. The culture shock was immediate, but he refused to quit, immersed himself in the language, and built...
info_outlineJapan's Top Business Interviews Podcast By Dale Carnegie Training Tokyo Japan
“Anything that stretches you and makes you grow is never easy.” “In general, to gain trust, the three things that work are humility, curiosity, and authenticity.” “In Japan, you have to move from busy to productive, and from productive to impactful.” “As a leader, you must trust others to be your voice, your interpreter, and your proofreader.” “First and foremost, put your hand up—there’s too much hesitation and self-censoring.” Dr. Laura Bonamici is the Global Head of Marketing at Fujitsu, based in Tokyo, Japan. Her career has spanned multiple industries and...
info_outlineJapan's Top Business Interviews Podcast By Dale Carnegie Training Tokyo Japan
“Japan’s strength in rule-based processes has become its weakness in today’s information age.” “In Japan, leadership succeeds when data removes uncertainty and consensus replaces command.” “Risk is not avoided in Japan; uncertainty is — and data is the antidote.” “To lead here, map out every cause and effect until the team sees clarity in the decision.” “Leaders thrive by respecting tradition first, then carefully opening the door to innovation.” Evan Burkosky is the Founder and CEO of Kimaru, a Tokyo-based decision intelligence startup helping supply...
info_outlineJapan's Top Business Interviews Podcast By Dale Carnegie Training Tokyo Japan
“Leaders are responsible for laying the road of brick, clearing the fog, and saying, that’s our path.” “If leaders are going to be strict on people, they must be even stricter on themselves.” “Trust isn’t built once—it rises when things go well and degrades when the company struggles.” “Ideas should begin without judgment; the mindset must be ‘how could we make it work?’” “A leader can’t just do the work for people—the role is to show the way forward.” Previously, Nate was Create Director at Nikko International. He graduated in Graphic Design from...
info_outlinePreviously Rodrigo was Managing Director Danone Oceania, Managing Director Danone Nutricia Oceania, Managing Director Early Life Nutrition Danone Australia and New Zealand, Managing Director India, Sales and Commercial Director Medical Nutrition Division Sao Paulo, Brazil, Affiliate General Manager Columbia Eli Lilly, Regional Brand Director Europe Ely Lilly.
He has a Bachelor of Economics from Universidade de Brazil and an MBA Finance from Michigan State University
Rodrigo brings a global perspective to leadership, having worked across Brazil, India, Australia, and now Japan. His leadership philosophy in Japan has required significant cultural adaptation. One of the most striking differences he encountered was Japan's deep respect for hierarchy and the consensus-driven, bottom-up decision-making process. Unlike other countries where leaders expect immediate answers and dynamic debates, Japanese teams prefer to return with considered responses after internal consultations. This necessitated Rodrigo to adjust his expectations and become more patient and observant.
Rodrigo emphasizes the importance of entering a new culture with humility and curiosity. His approach involves deep observation, listening actively, and being mindful of body language and unspoken cues—essential skills in a context where non-verbal communication carries weight. He also highlighted that in Japan, important decisions are often pre-aligned before formal meetings, making early involvement in project development crucial for effective leadership.
To build trust and engagement, Rodrigo prioritizes transparency and consistency. He believes that sharing both strengths and vulnerabilities helps leaders connect authentically with their teams. He avoids projecting a facade of perfection, acknowledging mistakes openly, and builds teams around his own areas of weakness to complement his leadership.
Communication is another pillar of his leadership approach. He insists that repetition of the company’s vision and key goals is essential for alignment and motivation. At Danone, this includes an annual articulation of “key battles” that ladder up to the broader strategic vision. He ensures that these messages are communicated frequently through town halls, conventions, and online platforms.
Rodrigo also encourages innovation through a structured ideation process. He believes all ideas should be welcomed in the early phase, with filtering based on strategic fit and “right to win.” Moderation and inclusion are key to ensuring that both extroverts and introverts can contribute meaningfully.
Finally, he advocates for a tailored approach to company culture—one that integrates Danone’s global values (Humanism, Openness, Proximity, and Enthusiasm), local Japanese customs, and his personal leadership style. He urges incoming leaders to respect local norms, seek advice from experienced expats and local consultants, and engage with customers early to understand market realities. For Rodrigo, effective leadership in Japan is an art that blends observation, humility, strategic clarity, and genuine human connection.