605: Speak Confidently in Any Situation
Beyond The Technique Podcast
Are you ready to speak confidently in any situation, even tough ones? In this episode, returning guest Dawn Bradley shares powerful stories about setting boundaries with compassion, managing client cancellations professionally, and building self-trust in the face of anxiety and people-pleasing. Learn how to stop outsourcing your worth, communicate clearly, and grow your profitability without sacrificing authenticity. If you've ever struggled with confrontation or feared being judged for enforcing your policies, this is your must-listen guide to courageous communication. WATCH ON YOUTUBE: ...
info_outline
604: Get Feedback and Grow Your Salon
Beyond The Technique Podcast
What if we told you that you can grow your salon by getting more feedback. In this episode, Kati shares how continuous feedback from team members, clients, and prospective hires boosts engagement, retention, and overall productivity—backed by real stats and real-world examples. You’ll hear how her salon uses tools like virtual shadowing, career fair surveys, and mya’s matchmaking software—all for insights to improve hiring, guest experiences, and product decisions. Discover how to create a culture of communication that drives loyalty and lasting growth. WATCH ON YOUTUBE: ...
info_outline
603: A Loyalty Program That Makes You Money
Beyond The Technique Podcast
Are you leaving money on the table with your salon’s loyalty program? In this episode, salon industry expert and business coach, Doug Campbell joins Kati to share how salons can structure loyalty programs that actually increase profits—plus how to leverage retail, train your front desk like a sales team, and avoid common marketing pitfalls. Don’t miss Doug’s free loyalty calculator and training resources—linked in the show notes! WATCH ON YOUTUBE: GET MY BOOK! From First Date to Forever; How to Market Like A Matchmaker: POWERED BY: JOIN...
info_outline
602: The Spender vs. The Saver
Beyond The Technique Podcast
Do you truly understand the psychology behind your clients’ buying decisions? In this episode, Kati Whitledge breaks down the key differences between spenders and savers, offering real-world insights from her book From First Date to Forever. You’ll learn how to identify each persona, how to speak their emotional language, and how to deliver a client experience that keeps them loyal for life. Whether you're in beauty, sales, or customer service, this episode will transform the way you connect with your customers. WATCH ON YOUTUBE: GET MY BOOK! From First Date to Forever;...
info_outline
601: How to Survive The Beauty Industry
Beyond The Technique Podcast
In this raw and inspiring episode, Wesley Palmer reveals the real challenges of surviving and thriving in the beauty industry. From dropping out of hair school to becoming a top educator with Paul Mitchell, Wesley shares the unfiltered journey of career reinvention, industry burnout, and the power of authentic connection. You’ll hear how sobriety, self-care, and social media transformed his career, and why so many stylists burn out before they ever break through. If you're questioning your path or looking for a spark to reignite your passion, this is the must-listen conversation you...
info_outline
600: What I've Learned from Doing 600 Podcasts!
Beyond The Technique Podcast
It’s our 600th episode! I’m Kati Whitledge, and when I launched the Beyond The Technique podcast in 2016, there were no American podcasts for salon owners—so I created one. In this milestone episode, I’m sharing the five biggest lessons I’ve learned through hundreds of unscripted conversations with salon pros, educators, and leaders, and how podcasting helped grow my salon, build my network, and scale our software company, mya. If you’re craving connection, consistency, and next-level growth, this is the episode for you! WATCH ON YOUTUBE: GET MY BOOK! From First...
info_outline
599: Build Your Clientele from Bridal Styles
Beyond The Technique Podcast
Join us today as we feature Instagram Influencer and Educator, Kell Grace! Kell is known for teaching four updos in four minutes. She reveals how she built a high-demand brand through simple, wearable styling techniques—and teaches salon owners how to turn brides into long-term clients. With over 300,000 followers and two decades of experience, Kell shares strategies for building income through in-salon workshops, smart product partnerships, and her innovative lookbooks. Whether you're a stylist, salon owner, or educator, this conversation is packed with real-world business tips you can...
info_outline
598: The Power of Play
Beyond The Technique Podcast
What if the secret to unlocking your salon team's innovation, energy, and connection was... play? In this powerful episode, Kati welcomes Mia Sundstrom, Director of Play Transformation at the National Institute for Play, who shares how understanding and embracing your unique "play personality" can lead to peak creativity and workplace culture breakthroughs. Drawing from her background as a Division I athlete, coach, and the legacy of her grandfather Dr. Stuart Brown’s groundbreaking research, Mia explains how play isn’t a distraction from work, it’s a competitive advantage. If...
info_outline
597: Sharing Faith in Your Salon
Beyond The Technique Podcast
In this deeply personal episode, Jentry Petzold shares his journey back to the beauty industry after a five-year hiatus, where he built businesses in waste management and real estate. Jentry opens up about the faith transformation that changed everything—moving from New Age practices to Christianity. Jentry is on a mission to empower beauty professionals through his new program, S.E.A CHANGE. This mentorship initiative blends life coaching with faith-based resources, aiming to help salon professionals grow both personally and in their walk with Jesus. Don’t miss this inspiring...
info_outline
596: Rethink Team Based Pay
Beyond The Technique Podcast
In this episode, industry experts, Brett Pierce and Michael Yost get candid about the highs and lows of leading a team, learning financial fundamentals, and building a thriving culture. They share the evolution of their understanding of business operations, the power of team-based pay—and the myths surrounding the concept, and how career growth can and should extend beyond traditional metrics. If you're a salon owner striving for stronger leadership, better financial clarity, and lasting team culture, this conversation is for you. WATCH ON YOUTUBE: GET MY BOOK! From First...
info_outlineLevel up your Instagram game this year! Social media influencer and hairstylist educator Jamie Dana joins us to share what’s in and out for Instagram, how to simplify your strategy, and the key insights that drive success. From content cadence to must-watch metrics, plus her done-for-you platform and virtual workshops for salon teams, this is the episode to gather your whole team for—don’t miss the show notes for all of Jamie’s resources!
WATCH ON YOUTUBE: https://youtu.be/MtqA_qaj-fg
JOIN mya! joinmya.com
GET A FREE AUDIT OF YOUR WEBSITE
https://joinmya.com/sticky-website-audit
LET’S CONNECT!
BTT Instagram: https://www.instagram.com/beyondthetechnique
MYA Instagram: https://www.instagram.com/join_mya/
Join the PBA: https://www.probeauty.org/
Join the ‘Smarter Room’ Mastermind with Jay Williams!
Click Here to Learn More: https://thejwco.com/a-smarter-room/
FOLLOW JAMIE DANA
Instagram: https://www.instagram.com/jamiedanahairstylist/
Website: https://www.jamiedana.com/
Social Suite Offer: https://www.jamiedana.com/dollartrial
YouTube: https://www.youtube.com/jamiedana