Ep. 015 - Customer Experience Spotlight on Help Scout with Mathew Patterson
Keep Smiling: The E-Commerce Customer Experience Podcast
Release Date: 08/02/2019
Ep. 042 - Trademarks, IP and Customer Experience
Keep Smiling: The E-Commerce Customer Experience Podcast
Show notes: Tools and resources: -- -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at -- Bluehost for a domain, hosting, or email at >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by , your...
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Ep. 041 - Setting SPF, DKIM and DMARC Domain Records
Keep Smiling: The E-Commerce Customer Experience Podcast
Show notes: Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at -- Bluehost for a domain, hosting, or email at >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by , your e-commerce customer service...
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Ep. 040 - Intro to Email Authentication
Keep Smiling: The E-Commerce Customer Experience Podcast
Show notes: - Email authentication technology serves as a vital defense against phishing scams and unauthorized email impersonation. By implementing email authentication protocols, businesses can protect their customers and uphold their brand integrity. At its core, email authentication involves verifying the legitimacy of an email sender and ensuring that emails are delivered securely. Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at -- Try Help Scout for your customer service, the same CRM SellerSmile...
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Ep. 039 - 5 Best Practices for Your Customer Service Email Address
Keep Smiling: The E-Commerce Customer Experience Podcast
Show notes: - Discover 5 essential tips to optimize your e-commerce customer service email address for success. From branded domains to email authentication, we've got you covered! Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?!...
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Ep. 038 - E-Commerce Customer Service
Keep Smiling: The E-Commerce Customer Experience Podcast
Show notes: >>> Leave us a review and rating wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by , your e-commerce customer service team since 2017.
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Ep. 037 - What is "Customer Service"?
Keep Smiling: The E-Commerce Customer Experience Podcast
Show notes: - Tygh answers the question "What is customer service" with several perspectives from industry leaders, Help Scout, Zendesk, Shopify and ChatGPT. Customer service is HUGE for any business so taking the right perspective on it can make all the difference. >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by , your e-commerce customer service team since 2017.
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Ep. 036 - Reintroduction to SellerSmile and the Podcast
Keep Smiling: The E-Commerce Customer Experience Podcast
What’s next? - Regular (weekly) helpful content for customer service teams, every Monday - Multimodal: video + audio + text! - Five minute timer, one take! Thanks for listening :) This show is produced by SellerSmile, your e-commerce customer service team. Stay safe and keep smiling! 🙂 Produced by
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Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy
Keep Smiling: The E-Commerce Customer Experience Podcast
This episode is a recent conversation I had with author and 3x founder, Adii Pienar. After building Conversio & WooCommerce, Addi is leading a company called Cogsy, making inventory management and financial systems for Shopify and Amazon sellers. In this conversation we review how SellerSmile got it's start and some interesting ideas around customer experience, customer service, artificial intelligence. In particular, and related to Cogsy, we talk about the perils of stocking out. Cogsy helps sellers develop a system to to manage inventory levels by reading historical data and forecasted...
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Ep. 034 - Bookkeeping for E-commerce with Nathan Hirsch of EcomBalance
Keep Smiling: The E-Commerce Customer Experience Podcast
In my conversation with Nathan, we discuss what he's up to now, three years after the FreeUp acquisition. He describes how he started and during the pandemic, the nuances of bookkeeping and accounting for e-commerce businesses, and life as a new foster parent! Nathan has a ton of energy and a passion for customer service, instilled during his time working at . He carries that with him today in the way he graciously caters to the clients, customers, and freelancers of his various companies. Enjoy my conversation with Nathan Hirsch! Full video and show notes >>>
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Ep. 033 - A Career in Customer Service with Jace of SellerSmile
Keep Smiling: The E-Commerce Customer Experience Podcast
Jace, from Marikina City, Philippines, has made her career in different roles related to customer service. From Cricket Wireless to e-commerce with Seller Labs and Snagshout where she met Michael and Tygh. Today, Jace is a Customer Experience Specialist at SellerSmile, specializing in account management and internal training. Full video interview: https://www.sellersmile.com/033
info_outlineIn our first CX Spotlight episode, we spoke with Mathew Patterson about how Help Scout creates excellent experiences for their users, their users' customers, and for the Help Scout team themselves.
Show notes: www.sellersmile.com/015
Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉
Have an inquiry related to the podcast?? >>> Email us!: [email protected].
This show is produced by SellerSmile, “Your e-commerce customer service team.”