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Keep Smiling: The E-Commerce Customer Experience Podcast

Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :) Do you appreciate the show? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Do you have an inquiry related to the podcast? >>> Email us: keepsmiling (at) sellersmile.com.

info_outline Ep. 028 - Amazon Communication Guidelines Update (November 2020) 10/17/2020
info_outline Ep. 027 - Shopify + Walmart Partnership and eCommerce Marketplace Expansion 07/01/2020
info_outline Ep. 026 - Top 5 Lessons Learned from COVID-19 06/23/2020
info_outline Ep. 025 - COVID-19 Update: FBM Tips and Amazon, eBay, and Walmart Announcements (3-27-20) 03/28/2020
info_outline Ep. 024 - COVID-19 and Strategies for Amazon and Online Customer Service (3-17-20) 03/17/2020
info_outline Ep. 023 - Changes to Amazon Product Reviews + Customer Service Rating (beta) 12/16/2019
info_outline Ep. 022 - 1 Million on Shopify + Amazon "Request a Review" Button + Missing Customer Data in Seller Central 11/21/2019
info_outline Ep. 021 - 2019 Amazon Holiday Guide Review 11/09/2019
info_outline Ep. 020 - Amazon Brand Messaging Pilot Program Preview 10/27/2019
info_outline Ep. 019 - FBA Repackaging, Shopify Chat, and the New A+ Content: E-Commerce Customer Service Roundup (9/24/19) 09/26/2019
info_outline Ep. 018 - CX Spotlight with Dr. Ryan Hamilton of Emory University 09/13/2019
info_outline Ep. 017 - Create Emotional Connections with Your Customers with Shannon Roddy 08/16/2019
info_outline Ep. 016 - E-Commerce Customer Service Roundup (July, 2019); PII MWS API Update, Transparency Expansion, and Prime Day 2019 08/10/2019
info_outline Ep. 015 - Customer Experience Spotlight on Help Scout with Mathew Patterson 08/02/2019
info_outline Ep. 014 - Online Reputation Management for Your E-Commerce Brand 07/27/2019
info_outline Ep. 013 - Customer Reviews on the Amazon Brand Dashboard 07/11/2019
info_outline Ep. 012 - 7 Ways Amazon FBA Sellers Can Be Proactive with their Customer Service for Prime Day with Liz Fickenscher, eComEngine 07/04/2019
info_outline Ep. 011 - E-Commerce Customer Service Roundup (June 2019); Shopify Fulfillment Network Announcement and Updated Amazon Title Guidelines 07/01/2019
info_outline Ep. 010 - Brick-and-Mortar vs E-Commerce Customer Service Part 2; Using Proactive Customer Service to Influence Shopper Decisions 06/20/2019
info_outline Ep. 009 - Brick-and-Mortar vs E-Commerce Customer Service; Part 1 06/13/2019
info_outline Ep. 008 - Creating a Strong Customer Service Strategy Webinar Q & A with Kate Valentine, Keyword Podcast 06/07/2019
info_outline Ep. 007 - E-Commerce Customer Experience Roundup (May 2019); Other 3P Sellers Selling your Brand, Customer Service SOPs, and Product Review Updates 05/31/2019
info_outline Ep. 006 - Crowdsourcing Actionable Improvements from Your Customer Service 05/23/2019
info_outline Ep. 005 - Proactive Customer Service on Amazon with Jeff Cohen, Seller Labs 05/09/2019
info_outline Ep. 004 - Essentials for Your Web Store Customer Service 05/02/2019
info_outline Ep. 003 - Customer Service on Amazon, Part 2 04/25/2019
info_outline Ep. 002 - Customer Service on Amazon, Part 1 04/25/2019
info_outline Ep. 001 - Introduction to the Hosts, the Podcast, and the Future of the Show 04/25/2019
info_outline Ep. 000 - Trailer: Welcome to "Keep Smiling"! 04/18/2019
 
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