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Keep Smiling: The E-Commerce Customer Experience Podcast

Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better eCommerce business, we’ll show you how! :) Appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast? Email us: keepsmiling (at) sellersmile.com.

info_outline Ep. 042 - Trademarks, IP and Customer Experience 03/05/2024
info_outline Ep. 041 - Setting SPF, DKIM and DMARC Domain Records 02/26/2024
info_outline Ep. 040 - Intro to Email Authentication 02/19/2024
info_outline Ep. 039 - 5 Best Practices for Your Customer Service Email Address 02/12/2024
info_outline Ep. 038 - E-Commerce Customer Service 02/05/2024
info_outline Ep. 037 - What is "Customer Service"? 01/29/2024
info_outline Ep. 036 - Reintroduction to SellerSmile and the Podcast 01/22/2024
info_outline Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy 02/17/2023
info_outline Ep. 034 - Bookkeeping for E-commerce with Nathan Hirsch of EcomBalance 11/23/2022
info_outline Ep. 033 - A Career in Customer Service with Jace of SellerSmile 06/21/2022
info_outline Ep. 032 - Digital Nomading and Remote Work with Yasine Honerkamp of SellerSmile 06/07/2022
info_outline Ep. 031 - 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them (WEBINAR) 09/02/2021
info_outline Ep. 030 - Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust 06/28/2021
info_outline Ep. 029 - X-Cart & Tyler Henderson; Customer Experience Spotlight 06/14/2021
info_outline Ep. 028 - Amazon Communication Guidelines Update (November 2020) 10/17/2020
info_outline Ep. 027 - Shopify + Walmart Partnership and eCommerce Marketplace Expansion 07/01/2020
info_outline Ep. 026 - Top 5 Lessons Learned from COVID-19 06/23/2020
info_outline Ep. 025 - COVID-19 Update: FBM Tips and Amazon, eBay, and Walmart Announcements (3-27-20) 03/28/2020
info_outline Ep. 024 - COVID-19 and Strategies for Amazon and Online Customer Service (3-17-20) 03/17/2020
info_outline Ep. 023 - Changes to Amazon Product Reviews + Customer Service Rating (beta) 12/16/2019
info_outline Ep. 022 - 1 Million on Shopify + Amazon "Request a Review" Button + Missing Customer Data in Seller Central 11/21/2019
info_outline Ep. 021 - 2019 Amazon Holiday Guide Review 11/09/2019
info_outline Ep. 020 - Amazon Brand Messaging Pilot Program Preview 10/27/2019
info_outline Ep. 019 - FBA Repackaging, Shopify Chat, and the New A+ Content: E-Commerce Customer Service Roundup (9/24/19) 09/26/2019
info_outline Ep. 018 - CX Spotlight with Dr. Ryan Hamilton of Emory University 09/13/2019
info_outline Ep. 017 - Create Emotional Connections with Your Customers with Shannon Roddy 08/16/2019
info_outline Ep. 016 - E-Commerce Customer Service Roundup (July, 2019); PII MWS API Update, Transparency Expansion, and Prime Day 2019 08/10/2019
info_outline Ep. 015 - Customer Experience Spotlight on Help Scout with Mathew Patterson 08/02/2019
info_outline Ep. 014 - Online Reputation Management for Your E-Commerce Brand 07/27/2019
info_outline Ep. 013 - Customer Reviews on the Amazon Brand Dashboard 07/11/2019
 
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