EP4.3 Communicating with employees in our next normal with Gillian Smith
Release Date: 11/11/2020
Achieve your Best - the surprising power of living with intention
LeaderLab
In this episode, Mike James Ross, Chief Human Resource Officer of Simons and recent author of “Intention: the surprising psychology of high performers” discusses what intention is, why it is important, and how individuals and organizations can unlock it to achieve high performance. “High performance is about doing subjectively different things.” High performance is not about external manifestations of success like money or fancy titles. It’s about doing things that are hard. High performance looks different for each of us. It’s about pushing yourself beyond preconceived notions...
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Invest in Human Performance = Elevate Business Performance
LeaderLab
Jodi Baker Calamai, Deloitte Canada’s National Managing Partner of Human Capital shares perspectives on how the future of work is now, the unparalleled opportunities it creates to make work better for humans and humans better at work, and how leaders can embrace this once in a lifetime opportunity to innovate. It’s a unique time for humans around the world to figure out what the next phase of ‘work’ looks like. We are experiencing seismic and simultaneous shifts – AI, multi-generational workforces, geopolitical dynamics, expectations around work – that are requiring us to...
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Modern people leadership: new role, new focus, new skills.
LeaderLab
In this episode, Maggie Clinton the Founder of Trinity Leadership Coaching, shares how expectations of people leaders have changed and provides practical ideas on how organizations can better prepare and support their people leaders. Leadership is a relationship between those who aspire to lead and those who chose to follow. Leadership is not about the title or position it is about the relationship between two individuals. Leaders are choosing to lead. People are choosing who they want to follow. And both are aspiring to grow. Our environment is changing at an unprecedented...
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Play at work: so much more than Ping Pong
LeaderLab
In this episode, Ryan Burwell, Director of Training & Facilitation at TwentyOne Toys shares how leaders can use the joy, curiosity, and experimentation of play to create stronger teams and improve business results. Play is a mindset of curiosity, experimentation, learning from failure and embracing diversity – it’s not about ping pong tables and team karaoke events. While social moments are important, play runs deeper. It is about how leaders invite teams to ideate, to try new things, and to think beyond what’s been done before. Leaders have a critical role in unlocking...
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The People Leader Imperative: Unlocking results through communications
LeaderLab
In an era where the pace of change is rapid and relentless, the need for effective team communications is critical. People leaders will be the primary point of contact, and will need to be prepared and equipped to effectively engage and guide their teams forward. In this episode, we dive into the art of team communications with Lisa Durante, Chief Content Strategist at Jack Communications. She shares how people leaders can build personal connections with their teams to engage in two-way, productive conversations. In our conversation, Lisa shares the following...
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The People Leader Imperative: Innovating people leadership
LeaderLab
The rapid and frequent changing dynamics affecting teams demands innovation. It also demands people leaders more actively facilitate innovation on their teams. In this episode, we talk with Robyn Bolton, Chief Navigator of innovation consultancy, MileZero, about how people leaders can create the synergies on their teams to innovate focused ideas that will move a business forward, while setting in place the structures to move ideas forward. In our conversation, Robyn shares the following insights: ● Leadership matters more today in part due to...
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The People Leader Imperative: Re-thinking what it means to lead
LeaderLab
Companies tell us they want people to bring their whole selves to work, but leaders aren’t quite set up to accept, support and lead the whole human beings on their team. To add, leaders aren’t assessed, let alone rewarded, to do so. Yet, the data continues to show that happier, more engaged people perform better, are more productive, are less absent and less likely to leave their company. In this episode, Dan Pontefract, renowned leadership strategist, author and keynote speaker, calls on leaders to create a better mix of work and life factors to support their teams through the...
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The People Leader Imperative: Enabling people leaders with AI
LeaderLab
AI is powerfully evolving jobs, organizations and industries. Will it redefine what it means to be a leader, too? In this episode of LeaderLab, we are joined by Levi Goertz, Head of Client Solutions at Valence, who helps us unravel how AI may automate and augment leadership with workforce trends and insights to speed up decision-making. But AI is only a tool and the value of human connection, empathy and intentionality will likely remain irreplaceable. In our conversation, Levi shares the following insights: Effective leadership has always been a combination of intuition and data....
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The People Leader Imperative: Re-inventing people leader programs that win
LeaderLab
Teams work together differently today. Team members also face different challenges and opportunities. This demands a new approach for people leadership and the people and systems that support them. In this episode, Stefani Okamoto, Director of Manager Excellence at ServiceNow, shares her deep passion for people leadership and offers insights on how companies can build a pipeline of amazing people leaders. In our conversation, Stefani shares the following insights: · Care needs to be the heart of people leadership today, especially as we...
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The People Leader Imperative: Defining people leadership for a modern world
LeaderLab
People leaders have always been a powerful force in organizations. With hybrid workplaces, a new generation in the workforce (Gen Z), rise of AI and digitization, quickly changing geopolitical concerns, and more is people leadership more important than ever? TILTCO Inc. gathered business leaders, consultants and academics for Season 6 of the LeaderLab to capture insights on the role for people leaders, what great looks like and what companies and people leaders need to do to be the people leaders employees need today. In our first episode of this season, we speak to a roundtable of...
info_outlineEmployee communications is no longer a nice to have. It’s a must have. The first months of the pandemic forced leaders to leapfrog their communication skills and practices. And now, as we settle into this new normal - as temporary as we hope it’ll be - Gillian Smith, Managing Partner at NATIONAL, encourages leaders to prepare for the marathon ahead.
In this episode of the LeaderLab, Gillian offers key ways leaders can better inform, support and motivate employees through communications. Here are some of Gillian's practical takeaways:
- Pay attention to the personal cues that show up on your screen. Meeting employees in their homes can present powerful insights that can help you better support your employees and build more meaningful connections with them.
- Acknowledge your own humanity to encourage others to share theirs. Be open about your uncertainties or worries, show empathy, address mental health challenges and ask engaging questions to foster two-way conversations.
- It’s time to set a new pace that will lead your team through the marathon of this pandemic. Assess and adjust your communication practices to create a new sense of normalcy. Take a look at your messaging, too, focusing their attention on what lies ahead for your business and your team.
Meet Gillian Smith
Gillian Smith is Managing Partner at NATIONAL, one of Canada’s leading PR firms. Gillian brings with her more than 20 years’ experience in public relations and strategic communications. Before joining NATIONAL, she led her own consultancy, advising a portfolio of C-suite and Board clients across multiple industries. Over her career, Gillian has held senior positions with multiple organizations in the private, public and not-for-profit sectors, and currently serves on the Boards of several arts-based organizations in Toronto. In 2018, Gillian ran in the Ontario provincial election.
About TILTCO
TILTCO is a boutique consulting company that helps leaders define and execute their strategies in order to achieve extraordinary business and personal results. Founded by Tineke Keesmaat, she brings her 20 years of leadership consulting experience rooted at McKinsey & Company and Accenture to supports today’s leaders achieve exceptional results.