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Hybrid Workplace Series: How to build great culture in a hybrid workplace

LeaderLab

Release Date: 04/20/2021

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LeaderLab

In this episode, Mike James Ross, Chief Human Resource Officer of Simons and recent author of “Intention: the surprising psychology of high performers” discusses what intention is, why it is important, and how individuals and organizations can unlock it to achieve high performance. “High performance is about doing subjectively different things.” High performance is not about external manifestations of success like money or fancy titles. It’s about doing things that are hard. High performance looks different for each of us. It’s about pushing yourself beyond preconceived notions...

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LeaderLab

Jodi Baker Calamai, Deloitte Canada’s National Managing Partner of Human Capital shares perspectives on how the future of work is now, the unparalleled opportunities it creates to make work better for humans and humans better at work, and how leaders can embrace this once in a lifetime opportunity to innovate. It’s a unique time for humans around the world to figure out what the next phase of ‘work’ looks like. We are experiencing seismic and simultaneous shifts – AI, multi-generational workforces, geopolitical dynamics, expectations around work – that are requiring us to...

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LeaderLab

In this episode, Maggie Clinton the Founder of Trinity Leadership Coaching, shares how expectations of people leaders have changed and provides practical ideas on how organizations can better prepare and support their people leaders. Leadership is a relationship between those who aspire to lead and those who chose to follow. Leadership is not about the title or position it is about the relationship between two individuals. Leaders are choosing to lead. People are choosing who they want to follow. And both are aspiring to grow.  Our environment is changing at an unprecedented...

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LeaderLab

In this episode, Ryan Burwell, Director of Training & Facilitation at TwentyOne Toys shares how leaders can use the joy, curiosity, and experimentation of play to create stronger teams and improve business results.   Play is a mindset of curiosity, experimentation, learning from failure and embracing diversity – it’s not about ping pong tables and team karaoke events. While social moments are important, play runs deeper. It is about how leaders invite teams to ideate, to try new things, and to think beyond what’s been done before. Leaders have a critical role in unlocking...

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LeaderLab

In an era where the pace of change is rapid and relentless, the need for effective team communications is critical. People leaders will be the primary point of contact, and will need to be prepared and equipped to effectively engage and guide their teams forward.   In this episode, we dive into the art of team communications with Lisa Durante, Chief Content Strategist at Jack Communications. She shares how people leaders can build personal connections with their teams to engage in two-way, productive conversations.  In our conversation, Lisa shares the following...

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LeaderLab

The rapid and frequent changing dynamics affecting teams demands innovation. It also demands people leaders more actively facilitate innovation on their teams.  In this episode, we talk with Robyn Bolton, Chief Navigator of innovation consultancy, MileZero, about how people leaders can create the synergies on their teams to innovate focused ideas that will move a business forward, while setting in place the structures to move ideas forward. In our conversation, Robyn shares the following insights:  ●      Leadership matters more today in part due to...

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LeaderLab

Companies tell us they want people to bring their whole selves to work, but leaders aren’t quite set up to accept, support and lead the whole human beings on their team. To add, leaders aren’t assessed, let alone rewarded, to do so.  Yet, the data continues to show that happier, more engaged people perform better, are more productive, are less absent and less likely to leave their company.  In this episode, Dan Pontefract, renowned leadership strategist, author and keynote speaker, calls on leaders to create a better mix of work and life factors to support their teams through the...

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LeaderLab

AI is powerfully evolving jobs, organizations and industries. Will it redefine what it means to be a leader, too?  In this episode of LeaderLab, we are joined by Levi Goertz, Head of Client Solutions at Valence, who helps us unravel how AI may automate and augment leadership with workforce trends and insights to speed up decision-making. But AI is only a tool and the value of human connection, empathy and intentionality will likely remain irreplaceable. In our conversation, Levi shares the following insights: Effective leadership has always been a combination of intuition and data....

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LeaderLab

Teams work together differently today. Team members also face different challenges and opportunities. This demands a new approach for people leadership and the people and systems that support them.  In this episode, Stefani Okamoto, Director of Manager Excellence at ServiceNow, shares her deep passion for people leadership and offers insights on how companies can build a pipeline of amazing people leaders.  In our conversation, Stefani shares the following insights:   ·      Care needs to be the heart of people leadership today, especially as we...

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LeaderLab

People leaders have always been a powerful force in organizations. With hybrid workplaces, a new generation in the workforce (Gen Z), rise of AI and digitization, quickly changing geopolitical concerns, and more is people leadership more important than ever?  TILTCO Inc. gathered business leaders, consultants and academics for Season 6 of the LeaderLab to capture insights on the role for people leaders, what great looks like and what companies and people leaders need to do to be the people leaders employees need today.  In our first episode of this season, we speak to a roundtable of...

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Company culture matters. Strong culture is linked to stronger financial performance. During the pandemic, a third of organizations reported challenges in maintaining their company culture. With flexible work models here to stay, leaders are wondering how they can build a great culture in a hybrid work environment.  

TILTCO Inc. gathered business leaders, consultants and academics for a series of Roundtable discussions to capture insights and practical ideas that leaders can use as they re-image their organizations over the next 18 to 24 months.  

In this special LeaderLab series, our Roundtable participants offered leaders the following tips:  

  • Don’t virtualize your in-office culture and how you work today. Get creative and design with intention from a blank sheet of paper. As Janeen shared: “Let’s not replace the old thing with a new version of the thing. Let’s actually zoom out now that we’re in a new paradigm. Before we were solving XYZ needs and now the problems are a different set.” 
  • Hybrid will create two or more distinct employee experiences. Your job: make each of them awesome. Stephen offered this: “If you create a two-class system of any sort at work, that’s bad. So, however, you do hybrid and however you’re modeling it, you need everybody playing by the same rules and principles.”  
  • Office space will serve a new purpose in hybrid, so consider how you can intentionally design it to bring your culture to life. Jay asked this question: “What is an office? I’ve got this dream that it’s a much more collaborative space, and if you’re going into the office, it’s to collaborate in person. It's not this, you know, historically walled-off office where everybody is in their own spot.” 
  • Hybrid is complex and it will amplify culture challenges that exist in your organization today. Overcoming them will require leaders to step up in new ways. Here are Janeen’s thoughts on the topic: “There’s so much of this trust conversation going in one direction, which is ‘Hey, employee. Show me I should trust you.” The reality is do they trust you as their leader in this new environment? You need to create a whole different kind of conversation now for them to actually feel trust on their side of the equation.” 
  • Leaders will need to intentionally build connection among and between their teams, and they’ll have to find new ways to do it. Fiona said this would be the biggest job for leaders: “Hybrid offers a different set of challenges, especially when you get into different time zones. You can't just have the big lunch or the Friday drinks or all these things that are already in our toolkit. You really have to be very thoughtful and deliberate to figure out how to bring your people together.” 

Meet our Panelists

A special thank you to Will Bachman, managing partner of Umbrex, for his help in bringing these roundtables together. Learn more about the work that Umbrex does connecting independent consultants with one another at www.umbrex.com.  

Thank you to our panelists:  

 

About TILTCO 

TILTCO is a boutique consulting company that helps leaders define and execute their strategies in order to achieve extraordinary business and personal results. Founded by Tineke Keesmaat, she brings her 20 years of leadership consulting experience rooted at McKinsey & Company and Accenture to supports today’s leaders achieve exceptional results.