E272 | Why We Undervalue Our Services and How to Reframe Pricing
Release Date: 03/17/2026
Scale Differently
What will make the biggest difference in how your business grows next year? When you're setting big goals for your business, it's natural to start looking for the strategies and changes that will help you achieve them. But reaching those goals involves a lot of interconnected things within your business, and some of the biggest influences on your results may be things you haven't thought about yet. In this week's episode of Scale Differently, I'm sharing three things to consider as you plan for the new year, including: Why the most obvious solution isn't always the one you need How small...
info_outlineScale Differently
Why do we often resist the changes we know we need to make in our business? Despite wanting something different, most people naturally gravitate towards what feels familiar and known. And that can become a challenge when you have a big vision and goals that require you to be thinking, leading, operating, and scaling differently. In this week’s episode of Scale Differently, I dig into how to get past any resistance to change so there is nothing standing between you and your vision, including: Why knowing what needs to change isn’t always enough Where resistance often shows up as you...
info_outlineScale Differently
Do you ever feel like you’re revisiting the same things in your business over and over again? You evolve an offer, rethink your team, update a system, or make changes to your business model, only to find yourself doing it again. As you scale, there are very few things in your business that are static or "done". They continue to evolve as the business grows and what you want changes. And every time you enter into a cycle of revisiting and evolving your business, you're doing it from a new vantage point and entering what I think of as the 'scaling spiral'. For this week’s 300th...
info_outlineScale Differently
What causes something in your business to start feeling disconnected from what you really want? There are a lot of things that can contribute to that feeling, but there’s one common root cause I see underneath it again and again. And it’s something that can happen so gradually that you may not even realize how much it has changed the way you run, lead, grow, and scale your business. Maybe you adjusted an offer because of what a specific client needed and years later you’re still delivering it that way. Maybe you structured your schedule around a particular team member or season in...
info_outlineScale Differently
What if your marketing and sales process felt as aligned as the work you deliver? So many of the tactics that have become standard practice are built around pressure, urgency, and getting someone to make a decision as quickly as possible. But if you care deeply about the transformation someone experiences once they become a client, the way they arrive at that decision matters too. Your marketing and sales process can reflect how you want to do business, how you want people to experience your work, and the kind of relationship you want to create from the very beginning. That’s what I...
info_outlineScale Differently
Is your business still dependent on you in ways it may have already outgrown? What your business requires from you at seven figures can be very different from what it required from you at $100K. Every stage of business comes with a different set of needs, but it’s easy to keep making the decisions, solving the problems, and filling the gaps you’ve always handled, even when your team can take more ownership and figure things out without you. In this week’s episode of Scale Differently, I sit down with Heather Roberts, who has scaled multiple businesses past seven figures and learned...
info_outlineScale Differently
If you were reimagining your business today, knowing everything you know now, would you make the same choices? Would you sell the same things? Structure your team the same way? Spend your own time the same way? Market, sell, and deliver the same way? So much of what exists in an established business is the result of decisions made at another point in time, based on what made sense then. But what if you gave yourself a clean blank slate and reimagined what you would choose today, based on what you want now and what you can see becoming possible in the future? That's what I explore in this...
info_outlineScale Differently
Have you ever finally created some much-needed space in your business… only to immediately fill it right back up? Someone leaves your team, and you start looking for their replacement. An offer runs its course, and you start figuring out what you’ll sell next. You delegate something that gives you back 10 hours each week, and somehow those hours quickly get reallocated to something else... Sound familiar? As business owners, we’re naturally great at solving problems and moving things forward, so when something opens up, our instinct is usually to figure out what belongs there next. ...
info_outlineScale Differently
Is the part of your business you're giving the most attention to the part that will help your business grow? For Celi Arias, a scaling strategist and the founder of ScalePilot, the shifts she wanted to see in her business started happening when she realized that she'd spent more time giving attention to the parts of business she loved, but didn't give enough attention to the areas that determined whether the business could truly grow. Shifting her focus towards the things that really help a business grow has helped her change how she grows businesses today. In this week's episode of Scale...
info_outlineScale Differently
Is the way you're scaling your business still aligned with the vision you have for your business (and your life)? Over the past couple of years, I've watched so many business owners pause to reflect on whether their current business matches what they really want. Some are choosing to go deeper with a smaller group of clients, focusing on more connection and increased impact. While others are using tech and emerging opportunities to expand their vision in totally new directions. The one thing they all have in common is that everyone is looking for a way to expand their business in a way that...
info_outlineAre you wondering how your skills affect your pricing and positioning? Do you feel your work isn’t valued enough? Or are you thinking about how AI and changing business trends impact what you offer?
In this episode, I talk about how people see your work and how that shapes pricing, packaging, and positioning. From recent conversations with founders, I noticed a pattern: many undervalue their talents, especially when the work comes naturally or is something they love.
I share why we sometimes underplay our strengths and practical ways to show the real value of what we do. By focusing on results and outcomes instead of hours, you can better package and price your services.
If you’re ready to rethink your pricing, positioning, or service packaging, connect with me. Book a strategy call or join my Scale Simpler workshop to explore new ways to grow your business confidently.
In this episode, I discuss:
- Perception of work influences pricing
- Cycle of experimentation in business offers
- Devaluing one’s zone of genius
- Value is not tied to effort
- Pricing should reflect outcome, not hours
- Targeting ideal clients, not peers
If you want help refining your offers, pricing, or positioning, I just opened up VIP Intensives to spend a full day together deep diving into your biggest scaling challenges and opportunities. Learn more at https://www.leanscaling.com/vip
Founders: Are you ready to get out of the day-to-day operations of your business?
Start by joining me inside our next Scale Simpler workshop, where I help you discover the hidden factors keeping you stuck in the day-to-day.
Then join me in Extraction, where we'll spend 4 weeks together developing your founder extraction roadmap to help you finally get out of the day-to-day of the business without things falling apart.
Register for Scale Simpler at https://www.leanscaling.com/scaleworkshop and Extraction at https://www.leanscaling.com/extraction
Fractionals & Consultants: Ready to become the strategic partner that small businesses can't imagine scaling without?
Apply for our Chief Strategy and Operating Officer (CSOO) certification and become licensed to leverage our Lean Scaling System™ to simplify how you scale your clients' businesses (and your own) and step into the role founders are increasingly searching for.
Learn more at https://www.strategicopsinstitute.com/certification
Fractionals, Consultants, & Leaders: Ready to deepen your strategic leadership skills and differentiate your services to stand out in a crowded market?
Join our SOL Collective community, THE private space centered on strategic leadership, AI enablement, and defining your signature positioning for those who partner with small to mid-sized businesses.
Learn more at https://www.strategicopsinstitute.com/collective
Have questions? Want to explore partnering together to scale your business? Connect with me on my personal Instagram @cristagrasso or LinkedIn and let’s start a conversation.
If you loved this episode, please help us spread the word and reach more business owners like you by leaving a 5-star rating and review. Hit subscribe to be the first to listen to new episodes each Tuesday.