162: Driving Engagement with Microlearning and Gamification – Catherine Sharpe and Mark Eggers
Release Date: 02/10/2025
164: Customer Service Performance Campaign – Ryan Byrne
Learning Uncut
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162: Driving Engagement with Microlearning and Gamification – Catherine Sharpe and Mark Eggers
Learning Uncut
In this episode of Learning Uncut, Catherine Sharpe (Blackmores) and Mark Eggers (Yarno) join Michelle Ockers to discuss their award-winning learning solution. Recognised at the AITD 2024 Excellence Awards for both Best Use of Technology for Learning and Best Use of Gamification or Simulation, their initiative tackled the challenge of embedding financial acumen across Blackmores’ diverse, multilingual workforce. Catherine and Mark share insights on leveraging gamification, microlearning, and data-driven engagement to transform revenue management training. Learn how this innovative...
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161: Blended Learning with Business Impact at ANZ – Millie Law
Learning Uncut
In this episode of Learning Uncut, Millie Law discusses a highly successful blended learning initiative at ANZ Bank that won the 2024 AITD award for best blended learning solution. The program focused on developing business development capabilities among home lending specialists. The solution combined self-paced learning, peer workshops, and practical application, with strong support from internal coaches. Through careful performance consulting, collaboration and a focus on mindset shifts, the program achieved sustained 20-25% improvements in key business metrics. Host: Transcript and...
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160: Playbook – Artificial Intelligence in L&D
Learning Uncut
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159: 2024 End of Year Review – Michelle Ockers and Chemène Sinson
Learning Uncut
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158: A Self-Directed Learning Experiment – Matthew Murray and Sydney Cannon
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157: APS L&D Community of Practice – Adam Le Nevez and Adrian Manning
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156: Skills Portfolio Management at Scale – Cameron Hedrick
Learning Uncut
Michelle Ockers speaks with Cameron Hedrick, Chief Learning Officer at Citi, about the complexities and opportunities of skills portfolio management. Cameron shares his insights on moving beyond traditional job roles to focus on skills as organisational assets, and how this shift can enhance workforce planning, internal mobility, and overall business resilience. They discuss the challenges of implementing skills management at scale, from building dynamic skills taxonomies to integrating multiple talent platforms, and address the organisational, cultural, and technological changes required for...
info_outlineIn this episode of Learning Uncut, Catherine Sharpe (Blackmores) and Mark Eggers (Yarno) join Michelle Ockers to discuss their award-winning learning solution. Recognised at the AITD 2024 Excellence Awards for both Best Use of Technology for Learning and Best Use of Gamification or Simulation, their initiative tackled the challenge of embedding financial acumen across Blackmores’ diverse, multilingual workforce. Catherine and Mark share insights on leveraging gamification, microlearning, and data-driven engagement to transform revenue management training. Learn how this innovative partnership boosted learning outcomes and engagement across 13 Asia-Pacific markets.
Host: Michelle Ockers
Transcript and related resources: https://learninguncut.global/podcast/162/
Podcast information and more episodes: https://learninguncut.global/podcast/