2280: Tony Hoty Interview: Eliminating Sloppy Phone Habits
The Level 10 Contractor Daily Podcast
Release Date: 12/05/2025
The Level 10 Contractor Daily Podcast
In this episode, Rich explains why contractors must stop treating marketing like an expense and start thinking of it as an investment. He breaks down the difference between short-term “hunting” tactics (like PPC and lead aggregators) and long-term “farming” strategies (like SEO, branding, and reviews), showing how consistent marketing investments compound over time to create stability, equity, and lasting lead flow.
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Rich is going to talk about how most websites have an OVER-reliance on what he calls “engagement tools”--you know, things like offers for free estimates, join our newsletter list, get a quote, maps, and so forth. What’s that you say? You NEED those things on your website? Maybe so. Probably so. But like everything else in life--how you approach them and how you present them makes all the difference in the world.
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It’s Monday, which means it’s time for the next installment of our “5 Ways to Monday” series. Rich talks to companies whose primary lead generation activities are lead aggregators… with ideas and strategies to start to shift into branding. It’s not that lead aggregators are bad–it’s that for the long term continued growth of your company, you’re going to want to generate your own leads, and preferably from prospects who are actively seeking you out because they WANT to do business with you.
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Thanks for joining us for the Sunday podcast, where Rich turns his attention to either personal development or spiritual topics… and as you can see from the title, today is spiritual. And he’s going to talk about God… and try to untangle the mess that the Bible seems to have put Christians in as they attempt to reconcile the notion of God as a loving heavenly parent versus the petulant tyrant that appears in the Old Testament. You know, the one who kills all of the world except Noah and his ark after just 10 pages. And even mild mannered Jesus lets the weeping, wailing, and gnashing of...
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Every other Saturday, we showcase a topic important to you by rounding up the greatest highlights and clips from Level 10 Contractor’s ENTIRE podcast run. This week, let’s focus on what Rich calls your Inside Reality, especially as it relates to your Outside Perception. He will define these terms in greater detail in the clips, but to put it simply here: your inside reality is how great your company actually is–all the things you do differently and why you are superior to the competitors in your industry–while the outside perception is how prospects and customers perceive your company...
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This podcast is a discussion about Identity that RIch had with Gary Cohen from Certified Contractors NEtwork, CCN, for that organization’s podcast, called the Contractor’s Toolbox. This is a great discussion because Gary digs in deep and Rich shares some thoughts and examples of Identity that you’ve probably never heard before, even if you’re a long-time listener. Next week, Gary returns the favor, and will appear as a guest with Rich on THIS podcast, where they will be talking about Managing Your Business by the Numbers.
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If you’re a fan of expert level copywriting, then today’s podcast is for you. This is Throwback Thursday, of course, and this is one of Rich’s Tuesday Morning Ad Calls from 2014. A Roofing company submits some stuff they had written up that was to be used in communicating with members of a homeowner’s association they were targeting… and Rich gets to work doing his thing… taking words that sound pretty good, actually… and making them sound GREAT. I like the part where he talks about taking little “jabs” at your readers, in a nice way, of course. This is truly the work of a...
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A tiny Wisconsin window company grew from $500K to $5M by attacking private-equity competitors with bold identity-based radio ads highlighting honesty, pricing, and local ownership. Rich then used the same strategy for Bay State Bath—female-led, local, and anti-Wall-Street messaging—paired with OTT/TV spots featuring “Baby Richie.” Results: record sales and a major PE competitor collapsing. Local identity beats corporate sameness.
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Today's show is going to challenge you to audit your schedule, evaluate how you spend your time, and encourage you to double-down on your strengths so you can accomplish the things in your business and in your life that are truly important.
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Rich talks about how to REDUCE STICKER SHOCK when your prospective customers get that big fat expensive price from your sales person. Or at least that·s how they feel about it! UNLESS· you follow Rich·s advice today and get into some bigtime PRICE CONDITIONING.
info_outlineFriday’s topic is one of those things that seems little and unimportant… but can have a major impact on your business depending on how well you execute. I’m talking about how you handle prospects on the phone when the first call in… and specifically how you handle their objections. Rich talks with person-to-person marketing expert Tony Hoty about how to overcome lazy phone habits and set more appointments.