The AI Assistant That Booked Me an Appointment Without Me Knowing!
Release Date: 04/03/2025
The Shift with Chris Johnstone – The Future of ChatGPT within the Loan Business
Mortgage Loan Officer Podcast
Episode 176 In this game-changing episode, Chris Johnstone from LoanOfficerCRM.ai breaks down how AI is completely reshaping the mortgage industry—and what loan officers can do right now to stay ahead. He shares real-world examples of how mortgage companies are already getting live referrals and even full loan applications directly from ChatGPT. Chris calls this the biggest technology shift we’ve ever seen—and if you move quickly, you can position yourself to benefit. Whether you’re an individual LO or managing a branch or region, this episode shows how you can start using AI tools...
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Barry Habib – The Future of Mortgage Rates, the Fed, and Massive Opportunities Ahead
Mortgage Loan Officer Podcast
Episode 175 In this powerhouse episode, I sit down with the one and only Barry Habib — market expert, founder of MBS Highway, and board member at Fannie Mae. Barry shares his expert insights on where mortgage rates are headed, what’s really driving the Fed’s decisions, and how these shifts will shape the housing and lending landscape. We also dive into Barry’s work at Fannie Mae, where he’s helping shape the future of housing finance, and his outlook on why today’s loan officers—those still standing—are perfectly positioned for massive success in the coming cycle. If...
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Kevin Gillespie – Turning Average Products into Irresistible Offers
Mortgage Loan Officer Podcast
Episode 174 In this episode, Frank Garay sits down with Kevin Gillespie from The Leadership Academy to explore one of the Academy’s six powerful pillars—how to separate yourself from the noise in today’s crowded mortgage space. Kevin shares how top loan officers and branch managers can stand out by branding their products in a way that makes them unique and desirable. Rather than competing on price, this strategy turns ordinary loan offerings into something special that clients truly value. It’s a fascinating conversation about perception, positioning, and creating distinction in a...
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Jeanne Kelly – The 30% Credit Balance Myth
Mortgage Loan Officer Podcast
Episode 173 In this episode, I sit down with Credit Expert Jeanne Kelly, who clears up one of the biggest credit myths out there — the idea that you should keep your revolving credit card balances at 30%. Jeanne explains why that’s not necessarily the best strategy and breaks down how to time your balance reductions so they show up on your credit report right when you need them most. She also shares a powerful tip for both loan officers and clients — using to check credit reports every 7 days for free. This insider strategy can make a big difference when trying to boost credit scores...
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Linkybot Makes LinkedIn one of the Best Lead Gen Products Out There
Mortgage Loan Officer Podcast
Episode 172 In this episode, I sit down with Casey O’Toole, CEO of , to explore how this groundbreaking tool is transforming LinkedIn into a true lead and referral machine for loan officers. Linkybot uses AI to pinpoint the exact prospects you’re looking for, automatically engages with them, nurtures those relationships, and even works to book appointments and generate referrals. What makes it even more powerful is its seamless integration with your CRM—allowing your existing automations to kick in and carry deals across the finish line. Simply put, it’s brilliant and it works. If...
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Talking to the Queen of LinkedIn – Great Lessons to Learn
Mortgage Loan Officer Podcast
Episode 171 In this episode, I sit down with Denise Panza of Total Mortgage, a loan officer and branch manager who has absolutely mastered LinkedIn. For the past six years, Denise has been leveraging the platform without paying for premium tools—just pure consistency, authenticity, and a laid-back style that has built her a steady flow of business. We talk about how Denise approaches LinkedIn, what keeps her consistent, and why her strategy works so well in an industry where many struggle to stand out. Beyond her personal production, Denise also runs a branch for Total Mortgage,...
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From Google Reviews to AI Referrals – The Next Wave for LOs
Mortgage Loan Officer Podcast
Episode 170 In this episode, I sit down with Chris Johnstone to discuss how he and his team have cracked the code on getting ChatGPT and Grok to refer customers directly to mortgage loan officers and companies. This isn’t a simple trick—it’s a groundbreaking advancement where clients are now seeing loan applications come in fully on the recommendation of AI. Over the years, the mortgage industry has had to adapt to massive tech shifts—think Google Business Pages and Google Reviews driving consumer-direct originations. But the next big wave is here, and it’s all about AI. Chris...
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How Loan Officers Can Stand Out with United Financial Freedom
Mortgage Loan Officer Podcast
Episode 169 In this episode, I sit down with Michael Harris from United Financial Freedom to explore a debt elimination strategy that works unlike anything else on the market. This isn’t debt consolidation, credit repair, or a gimmick—it’s a precise and highly effective system designed to help clients eliminate debt faster and with greater accuracy. For loan officers, this program offers two major benefits: it gives your clients a powerful tool to take control of their finances, and it provides you with a compelling reason to reach out and engage with them in meaningful conversations....
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How to Get Agent Referrals… From Other Agents (with Steve Kyles)
Mortgage Loan Officer Podcast
Episode 168 In this episode, Frank Garay sits down with Steve Kyles to talk about one of the most overlooked — and most profitable — referral strategies out there: getting agents to refer you to other agents. Most loan officers are laser-focused on winning one agent at a time… but what if every great agent you work with could open the door to 3 or 4 more, just like them? Frank and Steve break down the mindset, methods, and exact moments to ask for these referrals — without being pushy or awkward. If you’re ready to stop chasing cold leads and start creating warm introductions...
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Win Big With Construction Loans
Mortgage Loan Officer Podcast
In this episode, I sit down with Justin Hubbert from Park Place Finance to dig into the opportunities surrounding Construction Loans. Justin breaks down how Park Place can help get these loans funded and why construction financing is such a powerful tool for loan officers looking to grow their business. We also talk strategy—specifically how loan officers can use Park Place’s construction product to build relationships with local builders. Not only do you earn on the construction loan itself, but you’re often positioned as the preferred lender when the homes are ready to sell,...
info_outlineEpisode 151
Welcome to another epic episode of The Mortgage Loan Officer Podcast, with your host, Frank Garay.
In this episode of the Mortgage Loan Officer Podcast, I sit down with Chris Johnstone from Mortgage Marketing Animals to talk about the Loan Officer CRM—and more specifically, its powerful built-in AI assistant.
I share my personal experience of how the assistant scheduled an appointment for me with a client—and I didn’t even realize it was turned on! After speaking with the client (who said we’d already talked), I checked the CRM and discovered the AI assistant had seamlessly converted an inbound text into a booked meeting.
Chris breaks down how the assistant also handles inbound calls, emails, and texts, helping loan officers convert more opportunities while doing less manual follow-up.
👉 Want to see it in action? Head over to http://loanofficercrm.ai to learn more.
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