MacVoices #24196: Live! - CrowdStrike: How It Happened, Who Is To Blame, What We Learned

The MacVoices Live! panel dives into the CrowdStrike incident, sharing personal experiences with system crashes caused by the system update to Windows. Chuck Joiner, Dave Ginsburg, Brian Flanigan-Arthurs, Marty Jencius, Eric Bolden, Jim Rea, and Web Bixby explore the technical aspects of the issue, highlighting the wide-ranging effects on industries like airlines and hospitals. The  conversation turns to the inevitable questions of accountability, legal implications, and the necessity for enhanced change management practices to avoid future crises. 

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Show Notes:

Chapters:

00:00 Introduction
00:26 MacVoices Live Kickoff
04:08 The CrowdStrike Incident
10:03 Impact on Different Companies
12:01 Microsoft's Recovery Solution
13:05 Compatibility with Apple Silicon
17:23 Parsing Error in CrowdStrike
21:10 Accountability and Consequences
24:31 CrowdStrike's Software Update Process
29:50 Potential Legal Ramifications
33:00 Examining Mistakes and Accountability

Links:

Change Management: Lessons From The CrowdStrike Outage
https://365itsupport.com/Blogs/change-management-lessons-from-the-crowdstrike-outage/

Could our Macs be CrowdStruck?
https://eclecticlight.co/2024/07/22/could-our-macs-be-crowdstruck/

Guests: 

Web Bixby has been in the insurance business for 40 years and has been an Apple user for longer than that.You can catch up with him on Facebook, Twitter, and LinkedIn.

Eric Bolden is into macOS, plants, sci-fi, food, and is a rural internet supporter. You can connect with him on Twitter, by email at [e-mail], on Mastodon at @[e-mail], on his blog, Trending At Work, and as co-host on The Vision ProFiles podcast.

Brian Flanigan-Arthurs is an educator with a passion for providing results-driven, innovative learning strategies for all students, but particularly those who are at-risk. He is also a tech enthusiast who has a particular affinity for Apple since he first used the Apple IIGS as a student. You can contact Brian on twitter as @brian8944. He also recently opened a Mastodon account at @[e-mail].

David Ginsburg is the host of the weekly podcast In Touch With iOS where he discusses all things iOS, iPhone, iPad, Apple TV, Apple Watch, and related technologies. He is an IT professional supporting Mac, iOS and Windows users. Visit his YouTube channel at https://youtube.com/daveg65 and find and follow him on Twitter @daveg65 and on Mastodon at @[e-mail].

Dr. Marty Jencius has been an Associate Professor of Counseling at Kent State University since 2000. He has over 120 publications in books, chapters, journal articles, and others, along with 200 podcasts related to counseling, counselor education, and faculty life. His technology interest led him to develop the counseling profession ‘firsts,’ including listservs, a web-based peer-reviewed journal, The Journal of Technology in Counseling, teaching and conferencing in virtual worlds as the founder of Counselor Education in Second Life, and podcast founder/producer of CounselorAudioSource.net and ThePodTalk.net. Currently, he produces a podcast about counseling and life questions, the Circular Firing Squad, and digital video interviews with legacies capturing the history of the counseling field. This is also co-host of The Vision ProFiles podcast. Generally, Marty is chasing the newest tech trends, which explains his interest in A.I. for teaching, research, and productivity. Marty is an active presenter and past president of the NorthEast Ohio Apple Corp (NEOAC).

Jim Rea built his own computer from scratch in 1975, started programming in 1977, and has been an independent Mac developer continuously since 1984. He is the founder of ProVUE Development, and the author of Panorama X, ProVUE's ultra fast RAM based database software for the macOS platform. He’s been a speaker at MacTech, MacWorld Expo and other industry conferences. Follow Jim at provue.com and via @[e-mail] on Mastodon.

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