2002: Creating A Leadership Team Pt. 2
The Dentalpreneur Podcast w/ Dr. Mark Costes
Release Date: 06/07/2024
2014: Insights & Foundations
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Mark is on the ZenOne Podcast with Tiger Safarov and delves into various topics, starting with his experiences in dental practice management and the importance of establishing a solid foundation before expanding. Dr. Costes emphasizes the value of building redundancies in dental practices to ensure true freedom for practitioners. He discusses the evolution of his mindset from imposter syndrome and insecurity to embracing persistence and hard work as key elements of success. Dr. Costes also highlights the significance of mentorship and setting high goals, sharing personal...
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2013: From Practice to Mission
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Mark sits down with his great friend, Dr. Aaron Nicholas, the original black belt coach of the Dental Success Institute (DSI). Dr. Nicholas has been a significant contributor to the DSI community for over 12 years and recently delivered a keynote presentation at the Elite Practice Mastermind meeting in Charlotte, North Carolina. During this engaging conversation, Dr. Costes and Dr. Nicholas discuss the highlights of Dr. Nicholas' presentation, which offered a unique perspective on achieving success in dental practice by outlining what not to do. This reverse approach...
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2012: Becoming a World-Class CEO
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Mark shares insights from his recent presentation at the Elite Practice Mastermind meeting in Charlotte, North Carolina. Dr. Costes emphasizes the importance of focusing on the personal evolution required to achieve primary goals rather than the goals themselves. He delves into the significance of pattern recognition, problem-solving, and the personal growth necessary as a company scales. Dr. Costes discusses the shift in roles as an organization grows, where the CEO must become more of a generalist while the team members become more specialized. He explores the critical...
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2011: Integrating Implant Surgery into a General Dental Practice Pt. 2
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we continue with Mark, Chris Richards, and Dr. Taher Dhoon, as they delve deeper into the intricacies of establishing a successful implant-based dental practice. Learn advanced marketing techniques, patient follow-up strategies, and the significance of personalized patient care. Discover the value of ongoing mentorship and how to maintain high standards in post-operative care. In this episode, Dr. Dhoon and Chris Richards discuss the importance of detailed billing and coding procedures, including using Proceed Finance for third-party financing options. They explain how...
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2010: Integrating Implant Surgery into a General Dental Practice Pt. 1
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, join host Mark as he welcomes Chris Richards, Executive Director, and Dr. Taher Dhoon, an esteemed surgeon from the Colorado Surgical Institute (CSI), for an in-depth discussion on transforming your dental practice by integrating implants. This episode is packed with actionable insights on how to create a successful implant-based practice, the importance of having the right infrastructure, and detailed strategies on marketing and patient management. In this episode, you'll learn about the challenges and benefits of transitioning from a general dental practice to an...
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2009: Integration & Data Management Pt. 2
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Mark and Clint Berry delve deeper into the fascinating world of dental software. They begin by explaining the origin and meaning behind the name "Kolla," which is Greek for "glue," symbolizing the company's mission to seamlessly integrate various software solutions. Clint elaborates on Kolla's primary function, which is to assist multi-location dental practices in aggregating their data into a central warehouse, thereby enhancing reporting and automation capabilities. The discussion shifts to the development and capabilities of Kolla's integration platform. Clint...
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2008: Integration & Data Management Pt. 1
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we welcome Clint Berry, the founder and former CTO of Weave, who is now venturing into a new dental software company called Kolla. Clint recounts the humble beginnings of Weave, from a modest setup at a seminar in Destin, Florida, to becoming a major player in dental practice management software. Clint shares insightful anecdotes about the early challenges and successes, highlighting the importance of perseverance, innovative ideas, and the right partnerships. He details how Weave's pioneering approach to integrating phone systems with practice management software...
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2007: Achieving Top-Notch Customer Service Pt. 2
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we have the 2nd half of our two-part episode with Ashlee Hirschfeld and Summer Kassmel, delving into the intricacies of strategic scheduling in dental practices. They discuss the critical role of scheduling coordinators in setting high goals, prioritizing high-production appointments, and efficiently utilizing resources to maximize productivity and patient satisfaction. Ashlee and Summer highlight the necessity of comprehensive training programs and role-playing exercises for new team members. These initiatives are essential for equipping staff with the skills to handle...
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2006: Achieving Top-Notch Customer Service Pt. 1
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we have this two-part episode from the Dental Success Network's Lady Leaders series, titled “Achieving Top-Notch Customer Service,” Ashlee Hirschfeld and Summer Kassmel dive deep into the strategies for achieving top-notch customer service within dental practices, focusing on innovative hiring and training methods. Ashlee and Summer share their experiences in employing individuals without prior dental experience and leveraging unique advertisements and recruitment strategies to build a robust team. The conversation emphasizes the crucial role of a universal trainer in...
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2005: From Startup to Success
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we have Black Belt coach, Dr. Chris Green. Dr. Green is a dynamic and accomplished dentist who founded Green Dental Care in 2018. His practice has seen rapid growth thanks to his meticulous research and extensive preparations, allowing him to reduce his clinical commitments to just three days per month. In 2023, the practice's value reached a point where a strategic partnership made sense. Besides his thriving practice, Dr. Green is a respected author and co-founder of the Practice Launchpad, a valuable resource for dentists looking to build successful practices. In this...
info_outlineOn today’s episode, Dr. Summer Kassmel continues her discourse on empowering leadership within dental practices from her presentation at DSS 2024. She delved into the importance of audit systems in maintaining the integrity of office protocols, stressing the need for regular checks to ensure consistency and accountability. Dr. Kassmel explained how rotating audit responsibilities among dental assistants (DAs) not only helps in maintaining standards but also cultivates a culture of peer-to-peer accountability.
Expanding on leadership development, she advised against hastily assigning titles to emerging leaders, emphasizing instead the observation of their ability to manage projects and uphold standards consistently. This approach, she suggested, prepares them for leadership by gradually increasing their responsibilities, thereby diffusing power within the practice and strengthening team dynamics.
Dr. Kassmel also discussed the identification and nurturing of potential leaders, focusing on traits like high accountability, internal motivation, and healthy empathy. These qualities, she argued, are crucial for leaders who can sustain high standards without constant external motivation. She highlighted the importance of humility and active listening in leadership, skills that enhance team communication and effectiveness.
Towards the end of her talk, Dr. Kassmel touched on the concept of "disciplined empowerment," which involves trusting leaders to make decisions and holding them accountable for results rather than processes. She shared personal experiences and insights into the challenges of leadership, including the need for honest communication and maintaining high standards to ensure patient care quality.
Dr. Kassmel concluded by reflecting on the personal and professional growth that comes from creating a leadership team that not only meets but exceeds the cultural and operational goals of a dental practice. She offered her leadership packet for further guidance, reinforcing her commitment to developing effective leaders in the dental industry.
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