2002: Creating A Leadership Team Pt. 2
The Dentalpreneur Podcast w/ Dr. Mark Costes
Release Date: 06/07/2024
2480: From Analog to AI Inside the Modern Dental Lab
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes sits down with Steven Fey, VP of Business Development at Maverick Dental Lab, to explore the rapid evolution of dental lab technology, the growing role of AI, and what it takes to stand out in an increasingly competitive market. They dive into the shift from analog to digital workflows, the realities of AI in case design, and why maintaining a human touch is still critical for quality and customer experience. Steven shares insights on industry consolidation, sustainable growth, and how Maverick continues to thrive by focusing on relationships rather...
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2479: The Real Reason Your Practice Feels Chaotic
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes and COO Ashlee Hirschfeld kick off a back-to-basics series designed for both new and seasoned dental professionals, diving into the often-overlooked foundational principles of building a successful practice. They unpack the real meaning behind mission, vision, and core values—and why skipping these “fluffy” concepts can lead to chaos, toxic culture, and lack of direction. Mark shares hard-earned insights from years of coaching and practice ownership, explaining how culture forms (whether intentional or not), how to make it measurable, and why...
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2478: Cutting Costs and Recovering Revenue With Virtual Staffing
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes sits down with Timothy Boyle of Reva Global Medical to talk about how virtual staffing is helping healthcare practices reduce administrative overload, improve efficiency, and recover lost revenue. Tim shares his unique journey from professional hockey into healthcare sales, then explains how his team recruits and trains medically experienced virtual assistants to support practices with scheduling, insurance verification, patient follow-up, prior authorizations, billing, and accounts receivable. The conversation explores how understaffed teams often...
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2477: Practice Valuation Crash Course
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes introduces a powerful talk from Bill Keith on one of the most important and often misunderstood topics in dentistry: practice valuation, consolidation, and ownership strategy. Bill breaks down why every dentist should understand their true net worth, how to properly value a dental practice, and why EBITDA, cash at close, rolled equity, and distributions all matter far more than flashy headline multiples. He also explains the current state of consolidation in dentistry, what lessons can be learned from other healthcare industries, and how different...
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2476: The Future of Dental Labs Is Faster Smarter and More Human
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes sits down with Joe Lynch, Head of Customer Success at Dandy, for a conversation about the future of dental labs, digital dentistry, and what it really takes to deliver better outcomes for dentists and patients. Joe shares his unique journey from Navy special operations to healthcare consulting and ultimately into the dental industry, where he now helps lead Dandy’s go-to-market strategy and customer experience. Together, they unpack how robotics, AI, machine learning, and vertically integrated workflows are transforming the lab space, while also...
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2475: Delegation, Redundancy, and Building a Vacation-Ready Practice
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode of Ask Me Anything with Dr. Mark Costes, he dives into some of the most insightful questions submitted by listeners, tackling the challenges dental practice owners face as they scale. Mark explores the most common bottleneck he sees—lack of delegation and redundancy—and shares how even highly profitable, low-overhead practices can quickly crumble without the right systems and depth on the team. He emphasizes the value of hiring great people when you find them and offers advice for empowering your leads so the practice can thrive without your constant presence. Mark...
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2474: Closing the Loop: Operational Wisdom
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Addison Killeen takes the stage to unpack the real driver behind stronger case acceptance and smoother operations: trust. Using a practical 10-step framework, he explains how dental teams can close the loop from the very first phone call to financial discussions and follow-up scheduling by improving communication, handoffs, punctuality, treatment presentation, and team alignment. Addison shares how credibility, reliability, intimacy, and low self-interest all shape the patient experience, while also offering actionable ideas for reducing uncertainty, creating...
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2473: The Power of Consistency
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes shares the remarkable journey behind the Dentalpreneur Podcast during this year’s Voices of Dentistry event. He shares how a simple decision to start recording conversations transformed his business, network, and life. He reflects on the early days of dental podcasting, the explosive growth of the medium, and the long-term power of consistency after releasing more than 2,400 episodes over the last decade. Along the way, he explains how podcasting created opportunities for speaking, sponsorships, sister companies, strategic partnerships, and...
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2472: Why Every Dental Office Should Use a Microscope
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes sits down with registered dental hygienist Kristen King, founder of Dental Reveal, to discuss how phase contrast microscopy is transforming the way dental teams diagnose periodontal disease and educate patients. With nearly 30 years of clinical experience, Kristen explains how visualizing live oral biofilm helps patients understand their risk, dramatically improves case acceptance, and elevates the hygiene appointment from a routine cleaning to a powerful health consultation. They explore the oral-systemic connection, the Bale Doneen method, and how...
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2471: How Young Dentists Can Build Speed and Conviction
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes welcomes back Dr. Aaron Nicholas for a wide-ranging conversation about clinical growth, treatment plan presentation, and helping young dentists build confidence faster. Aaron shares how his own difficult startup journey shaped his passion for coaching, teaching, and creating practical CE courses that help doctors become more efficient with molar endo, surgical extractions, and day-to-day case acceptance. Together, they break down why conviction, communication, and simple language matter so much when presenting treatment, and how reviewing “game...
info_outlineOn today’s episode, Dr. Summer Kassmel continues her discourse on empowering leadership within dental practices from her presentation at DSS 2024. She delved into the importance of audit systems in maintaining the integrity of office protocols, stressing the need for regular checks to ensure consistency and accountability. Dr. Kassmel explained how rotating audit responsibilities among dental assistants (DAs) not only helps in maintaining standards but also cultivates a culture of peer-to-peer accountability.
Expanding on leadership development, she advised against hastily assigning titles to emerging leaders, emphasizing instead the observation of their ability to manage projects and uphold standards consistently. This approach, she suggested, prepares them for leadership by gradually increasing their responsibilities, thereby diffusing power within the practice and strengthening team dynamics.
Dr. Kassmel also discussed the identification and nurturing of potential leaders, focusing on traits like high accountability, internal motivation, and healthy empathy. These qualities, she argued, are crucial for leaders who can sustain high standards without constant external motivation. She highlighted the importance of humility and active listening in leadership, skills that enhance team communication and effectiveness.
Towards the end of her talk, Dr. Kassmel touched on the concept of "disciplined empowerment," which involves trusting leaders to make decisions and holding them accountable for results rather than processes. She shared personal experiences and insights into the challenges of leadership, including the need for honest communication and maintaining high standards to ensure patient care quality.
Dr. Kassmel concluded by reflecting on the personal and professional growth that comes from creating a leadership team that not only meets but exceeds the cultural and operational goals of a dental practice. She offered her leadership packet for further guidance, reinforcing her commitment to developing effective leaders in the dental industry.
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