2391: Why Front Desk Burnout Is a Systems Problem
The Dentalpreneur Podcast w/ Dr. Mark Costes
Release Date: 12/01/2025
2391: Why Front Desk Burnout Is a Systems Problem
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes sits down with Samad Syed, founder and CEO of mConsent, a powerful all-in-one platform designed to modernize and streamline dental practice operations. Samad shares the origin story of mConsent, which was born out of a frustrating medical billing experience and has since grown into a software solution trusted by over 2,000 dental offices across the U.S. He breaks down how mConsent integrates seamlessly with major PMS systems like Dentrix, Open Dental, and Eaglesoft to eliminate paperwork, improve patient communication, automate insurance...
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2390: Building a Frenectomy Practice That Runs Itself
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes is joined by his longtime friend and fellow UCSD alum, Dr. Taher Dhoon, for another insightful surgical conversation. They kick things off with a nostalgic and lively discussion about UCSD’s emerging basketball program, the culture of streetball, and how a hometown hero nearly changed the NCAA bracket. Then, they seamlessly pivot to a deep dive into frenectomies—highlighting their clinical relevance not just for pediatric patients, but for adults with airway, sleep, and muscular issues. Dr. Dhoon outlines how general dentists can integrate...
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2389: Balancing Dentistry, Fatherhood, and a 100-Mile Race
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, you’ll hear Dr. Mark Costes in his first-ever recording from the brand-new DSI studio—joined by none other than Dr. Cody Boals, who shares his journey from small-town Illinois to co-owning a thriving 10-operatory dental practice in Colorado Springs. Dr. Boals opens up about launching Kissing Camels Family Dentistry with his wife Alexa, their approach to grassroots marketing, and how they scaled from seeing 40 new patients a month to over 150—all while maintaining a strong family-first philosophy. Cody reflects on his early leadership missteps, how COVID and a...
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2388: The Motivation Myth Pt. 2
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we’re diving into part two of Dr. Mark Costes' keynote from the DSI Mastermind in October 2025. Building on the foundation from part one, Mark takes us deeper into the science of motivation and the brain's role in developing sustained discipline and resilience. He shares how to operate in the “zone of neuroplasticity,” where challenge meets growth, and how pushing just outside your comfort zone—without overwhelming your nervous system—leads to real transformation. With insights from neuroscience, personal stories, and proven strategies, Mark explains how...
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2387: The Motivation Myth Pt. 1
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we bring you part one of a two-part keynote from Dr. Mark Costes, recorded live during the DSI Mastermind in October 2025. In this powerful session, Mark unpacks “The Motivation Myth” and examines what truly drives elite performers—from Kobe Bryant and Thomas Edison to DSI’s own Cody Boals. Through both inspiring stories and neuroscience-based insights, he explains how motivation, willpower, and grit aren't traits you're born with—they're skills you can train. With research from thought leaders like Andrew Huberman and Peter Attia, Mark shows how to use...
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2386: The Real Cost of Success in Dentistry and What No One Tells You
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we take you inside The Practice Launchpad event from September 2025, where Dr. Mark Costes delivered a powerful keynote to an audience of current and aspiring dental practice owners. Drawing on his experience owning 16 practices across Arizona and California, Mark gives an unfiltered look at the common mistakes dentists make in leadership, operations, and finance—and why most practices in the U.S. are barely profitable (if at all). He reveals why financial success alone nearly broke him, and how his Four Futures framework—mind, meaning, muscle, and...
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2385: Why Wisdom Teeth Are the Most Underrated Revenue Stream
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes is joined by Dr. Brandon Chapek, a general dentist turned surgical powerhouse who’s built a thriving, high-production practice centered around wisdom tooth extractions and IV sedation. Brandon shares his unique path from growing up on a farm to walking away from oral surgery residency, opting instead for a fellowship and a business model that prioritizes autonomy and lifestyle balance. With over $3.5 million in personal production, Brandon dives into how he streamlined surgery protocols, scaled with PPO patients, and created an in-house system that...
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2384: How to Increase Revenue Doing Zero Extra Dentistry
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we feature an impactful breakout session led by Amy Hernandez at this year’s Dental Success Summit. Amy, billing coach and fee negotiation expert with PPO Profits and DSI, shares powerful strategies for increasing your practice’s profitability—without adding any extra dentistry. She explains how outsourcing key services like billing, verifications, and PPO fee negotiations can drastically improve collections and reduce administrative headaches. With real-life examples, insights into the most underutilized codes, and a detailed breakdown of how to optimize your...
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2383: The Leader in You
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we feature a powerful breakout session presented by Dr. Allen Gotora at this year’s Dental Success Summit. In an inspiring and deeply personal talk, Dr. Gotora shares his journey from Zimbabwe to the U.S., the life-altering moment that ignited his passion for leadership, and how every team member—regardless of title—can lead with purpose and influence. Drawing from experience, mentorship, and real practice dynamics, he outlines the mindset, behaviors, and habits that define great leaders within a dental organization. Whether it’s accountability,...
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2382: How Mercury Exposure Could Be Harming Your Team
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes reconnects with longtime friend and guest Dr. Michelle Jorgensen—holistic health expert, author, and founder of Living Well with Dr. Michelle. Michelle shares her powerful journey from traditional dentistry to health-based care after a near-career-ending health crisis caused by mercury toxicity. She opens up about her transformation, the science-backed risks of common dental practices like amalgam removal and fluoride exposure, and how she now leads a thriving, purpose-driven practice that attracts patients and dental teams from around the world....
info_outlineOn today’s episode, Dr. Mark Costes sits down with Samad Syed, founder and CEO of mConsent, a powerful all-in-one platform designed to modernize and streamline dental practice operations. Samad shares the origin story of mConsent, which was born out of a frustrating medical billing experience and has since grown into a software solution trusted by over 2,000 dental offices across the U.S.
He breaks down how mConsent integrates seamlessly with major PMS systems like Dentrix, Open Dental, and Eaglesoft to eliminate paperwork, improve patient communication, automate insurance verification, and boost case acceptance through AI-powered tools. The conversation also explores how mConsent is reducing front desk burnout, increasing operational efficiency, and helping practices reactivate patients, manage unscheduled treatment, and build 5-star reputations—without relying on a dozen different software plugins.
Be sure to check out the full episode from the Dentalpreneur Podcast!
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