2417: The Future of Global Dental Care with Henry Schein Leadership
The Dentalpreneur Podcast w/ Dr. Mark Costes
Release Date: 01/06/2026
2418: Solving Dentistry's Biggest Headache with On-Demand Service
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes welcomes Eric Payne, founder and CEO of Tekagogo, a groundbreaking platform that’s redefining how dental practices access equipment service. With 21 years at Henry Schein and deep roots in the dental industry, Eric saw firsthand the challenges of service delays, limited tech availability, and logistical headaches. That led to the creation of Tekagogo—an on-demand, Uber-style solution connecting dental offices directly with service technicians, cutting out unnecessary wait times and inefficiencies. The two dive into the evolving dental landscape,...
info_outline
2417: The Future of Global Dental Care with Henry Schein Leadership
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes is joined by Prashant Ohri, President of Henry Schein Canada and Americas, for a wide-ranging and insightful conversation. Prashant shares his professional journey—from the beverage industry to rising through the ranks at Henry Schein—and offers a behind-the-scenes look at the company’s operations in Canada, Brazil, and beyond. They dive into the differences between dental markets across North and South America, the evolving role of the GP, consolidation trends, and how Henry Schein’s preventative service model and vertically integrated...
info_outline
2416: Mastering the Art of High-Dollar Case Acceptance
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes is joined by Dr. Taher Dhoon and Dr. Dan Briskie of the Colorado Surgical Institute, along with special guest Kate Richards, for a deep dive into the strategies that drive high case acceptance for large treatment plans. They unpack the systems and philosophies that help doctors present complex, high-dollar procedures like full-arch cases, implants, and veneers with confidence and clarity. From pre-consultation prep and lead grading to in-room communication, rapport-building, and tech that wows—this conversation is loaded with pearls. Whether you're...
info_outline
2415: A Heartfelt Send-Off to 2025 and a Grounded Start to 2026
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we wrap up the year with a heartfelt message from Prescott HQ focused on gratitude, reflection, and intentionality. Before diving into goals or metrics for the new year, we explore the power of recognizing what truly worked in 2025—no matter how small—and the importance of acknowledging progress without perfection. You'll be encouraged to assess what didn’t work as well, not through shame, but through the lens of learning and growth. We also revisit the concept of the Four Futures, highlighting how high performers often stumble by neglecting balance, not from lack...
info_outline
2414: Who Owns Efficiency and Productivity in Your Practice?
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we step into the breakout room at the 2025 Dental Success Summit with none other than Dr. Aaron Nicholas—DSI Black Belt coach, educator, and founder of Monday Morning Dentistry. In his signature style, Dr. Nicholas delivers a high-impact, practical talk centered around one big question: Who’s responsible for the efficiency and profitability in your dental office? (Spoiler: it’s everyone.) Through real stories, laugh-out-loud moments, and deeply tactical advice, he shares systems, leadership principles, and clinical strategies to help you streamline your...
info_outline
2413: Responding to Your Practice, Not Reactive to Chaos
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, we drop into the breakout room at the 2025 Dental Success Summit for a no-fluff, straight-talking session with financial strategist Jake Conway. Known for his motocross grit and deep financial insight, Jake unpacks the real financial stressors dentists are facing in today’s market—and more importantly, how to take back control. He walks through the different financial avatars practices fall into, how mindset impacts business decisions, and why viewing your practice like an ATM instead of a performance engine can stall your growth. You’ll learn how to track...
info_outline
2412: Automating RCM and Killing the Paperwork Monster
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes welcomes back Steijn Pelle, co-founder and CEO of Lassie, for a powerful discussion on how AI agents are transforming the way dental practices manage their administrative tasks. Steijn shares his fascinating journey from entrepreneurial beginnings in the Netherlands to leading innovative AI solutions in the U.S. healthcare space. The conversation covers how Lassie automates insurance payments, claim submissions, billing, and even appeals—boosting revenue while reducing human error and overhead. They explore the ethical implications of AI’s impact...
info_outline
2411: What Your CPA Wishes You Knew About Payment Processing
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, Dr. Mark Costes sits down with longtime friend and CPA Chris Sands to unpack one of the most overlooked expenses in dental practices—credit card processing fees. In this insightful interview, recorded in the brand-new DSI studio, Chris shares why he co-founded Crown Card Services after noticing rising, unregulated merchant fees across hundreds of dental clients in his accounting firm. He breaks down exactly how merchant processors operate, why “price creep” is so common, and how practices can save tens or even hundreds of thousands annually with the right...
info_outline
2410: Building a Thriving Practice While Training for 100 Miles
The Dentalpreneur Podcast w/ Dr. Mark Costes
On today’s episode, you’ll hear Dr. Mark Costes in his first-ever recording from the brand-new DSI studio—joined by none other than Dr. Cody Boals, who shares his journey from small-town Illinois to co-owning a thriving 10-operatory dental practice in Colorado Springs. Dr. Boals opens up about launching Kissing Camels Family Dentistry with his wife Alexa, their approach to grassroots marketing, and how they scaled from seeing 40 new patients a month to over 150—all while maintaining a strong family-first philosophy. Cody reflects on his early leadership missteps, how COVID and a...
info_outline
2409: Why Most Dentists Burn Out and What You Can Do Differently Pt. 2
The Dentalpreneur Podcast w/ Dr. Mark Costes
In today’s episode, Dr. Mark Costes continues his keynote from the SPEA 2025 event by exposing the hidden realities of burnout, financial stress, and isolation in the dental profession—and what can be done to avoid them. With nearly 80% of dentists reporting burnout and 50% saying they wouldn’t choose the profession again, Mark breaks down the root causes and explains how better business training, leadership skills, and community support can change the game. He shares eye-opening data comparing dentists and physicians, the real economics of practice ownership, and what it takes to build...
info_outlineOn today’s episode, Dr. Mark Costes is joined by Prashant Ohri, President of Henry Schein Canada and Americas, for a wide-ranging and insightful conversation. Prashant shares his professional journey—from the beverage industry to rising through the ranks at Henry Schein—and offers a behind-the-scenes look at the company’s operations in Canada, Brazil, and beyond.
They dive into the differences between dental markets across North and South America, the evolving role of the GP, consolidation trends, and how Henry Schein’s preventative service model and vertically integrated solutions are supporting practices in a rapidly changing landscape. This is a must-listen for anyone curious about global dentistry, leadership, and the future of patient-centered care.
Be sure to check out the full episode from the Dentalpreneur Podcast!
EPISODE RESOURCES