How AI Is Reshaping Care Navigation and Patient Outcomes with Shannon Skaggs
Release Date: 11/13/2025
Interoperability with CEO of Particle Health
MedCity Pivot
Episode Summary Particle Health CEO Jason Prestinario joins MedCity Pivot to assess the state of U.S. healthcare interoperability with clear-eyed candor. He grades the technical infrastructure a B — data can move — but gives access governance a C, because the rules around who uses data, and how, remain murky and poorly enforced. Jason draws a direct line between true interoperability and the viability of value-based care: without frictionless data access, accountability for patient outcomes is impossible. The conversation also covers Particle's antitrust lawsuit against Epic, now past its...
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Modernizing Prior Authorization to Boost Transparency
MedCity Pivot
Episode Summary In this episode of the MedCity Pivot Podcast, host Arundhati Parmar sits down with Javier Gonzalez (Abarca Health) and Tanvi Patel (Amazon Pharmacy) to unpack one of healthcare’s most frustrating processes: prior authorization. The conversation explores how outdated systems, lack of transparency, and fragmented communication are eroding patient trust and delaying care. From policy complexity and data gaps to operational risks, the guests break down why prior authorization remains such a challenge—and what it will take to modernize it at scale. They also highlight the...
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Tackling Existential Crisis
MedCity Pivot
Summary In this episode of the Med City Pivot Podcast, host Arundhati Parmar speaks with Lars Petersen about one of the most remarkable corporate transformations in modern business history. Facing a catastrophic collapse of its core film business in the mid-2000s due to the rise of digital photography, Fujifilm executed a bold and strategic pivot into healthcare and life sciences. The company diversified aggressively, leveraging its deep expertise in materials science, imaging, and innovation to build a thriving biotechnology and medical technology ecosystem. Today, Fujifilm operates as a...
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Should Testosterone Replacement Therapy Be Less Regulated?
MedCity Pivot
EPISODE SUMMARY In this episode, Arundhati Parmar interviews Shalin Shah, CEO of Marius Pharmaceuticals, about Testosterone Replacement Therapy (TRT) and the long-standing regulatory classification that places testosterone as a Schedule III controlled substance. Shah explains that testosterone was scheduled in 1990 following Olympic doping scandals — despite opposition at the time from the FDA, DEA, and the American Medical Association. More than 30 years later, he argues that the regulatory framework no longer reflects current clinical evidence and may be doing more harm than good. The...
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Separating Hype from Reality in AI
MedCity Pivot
Summary Tune into MedCity Pivot Podcast with host Arundhati Parmar as three healthcare tech leaders—Serge Perras, Ton Roelandse, and Bertil Chappuis—decode AI's true potential in healthcare. Explore its role in enhancing efficiency and busting myths about AI supremacy. Episode Highlights 00:00:19 - The high bar for AI safety in healthcare. 00:01:29 - AI's current hype and exaggerated promises. 00:03:57 - Misconceptions about AI replacing healthcare roles. 00:05:51 - Meaningful AI use cases: Prior authorization automation. 00:06:52 - AI in triage and its capacity enhancements....
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How Emergency Departments Are Using Real-Time Data to Improve Outcomes with Dr. Hamad Husainy and Dr. Barbara Bond
MedCity Pivot
During the episode, MedCity News Associate Editor Katie Adams interviews Dr. Hamad Husainy, chief medical officer at PointClickCare, and Dr. Barbara Bond, a physician at Sutter Health, about how AI can help improve patient outcomes in the emergency department. Episode Resources Connect with Arundhati Parmar Review, Subscribe and Share If you like what you hear please leave a review by Make sure you’re subscribed to the podcast so you get the latest episodes.
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A Flexible Approach to Pharmacy Benefits Management with Adriana Ramirez and Matt Gibbs
MedCity Pivot
I interviewed Adriana Ramirez and Matt Gibbs, and we spoke about how a new approach to pharmacy benefits management. Episode Resources Connect with Arundhati Parmar Connect with Adriana Ramirez and Matt Gibbs Review, Subscribe and Share If you like what you hear please leave a review by Make sure you’re subscribed to the podcast so you get the latest episodes.
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Brain Health at the Point of Care with Dr. Iftach Dolev
MedCity Pivot
I am interviewing Dr. Iftach Dolev, co-founder and CEO of QuantalX a neurodiagnostics company that has just received FDA clearance for its device. Episode Resources Connect with Arundhati Parmar Connect with Dr. Iftach Dolev Review, Subscribe and Share If you like what you hear please leave a review by Make sure you’re subscribed to the podcast so you get the latest episodes.
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How AI Is Reshaping Care Navigation and Patient Outcomes with Shannon Skaggs
MedCity Pivot
This episode was sponsored by Quantum Health. Katie Adams, associate editor at MedCity News, interviewed Shannon Skaggs, chief AI officer at Quantum Health, about how AI is reshaping the care navigation and benefits guidance world. Episode Resources Connect with Arundhati Parmar Connect with Shannon Skaggs Review, Subscribe and Share If you like what you hear please leave a review by Make sure you’re subscribed to the podcast so you get the latest episodes.
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Diving Into AWS' Healthlake with Dr. Rowland Illing
MedCity Pivot
I interviewed Dr. Rowland Illing, Chief Medical Officer of AWS (Amazon Web Services) about its Health Data Lake and how those data are being powered into innovations transforming healthcare. Episode Resources Connect with Arundhati Parmar Connect with Rowland Illing Review, Subscribe and Share If you like what you hear please leave a review by Make sure you’re subscribed to the podcast so you get the latest episodes.
info_outlineThis episode was sponsored by Quantum Health. Katie Adams, associate editor at MedCity News, interviewed Shannon Skaggs, chief AI officer at Quantum Health, about how AI is reshaping the care navigation and benefits guidance world.
Episode Resources
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Connect with Arundhati Parmar
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Connect with Shannon Skaggs
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https://www.linkedin.com/in/shannonskaggs/?skipRedirect=true
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