230 The Importance of Creating a Safe Environment at FranklinCovey
Businesses that Care Podcast (formerly Mere Mortals Unite)
Release Date: 03/25/2020
Businesses that Care Podcast (formerly Mere Mortals Unite)
This is it. 236 episodes and its now time to move in different directions and make an impact in different ways. It has been illuminating. Every person I have met and interviewed along the way has enriched my life forever. Each episode has a lesson, an action, or both, for you to utilize, sometimes with a few tweaks to ensure your success.
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Daniel Ramsey is the founder and CEO of MyOutDesk, serving more than 5,000 clients with virtual assistants. Leading teams of remote workers has its own challenges. Working from home, even intermittently is growing with popularity. Daniel shares his expertise and vision he has learned from outsourcing a workforce. His key focus is on communication. Remote workers and the businesses they work for need that component to survive
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Tristan White is the founder & CEO of The Physio Co, a unique healthcare business that has ranked as one of Australia’s 50 Best Places to Work for eleven consecutive years (2009-2019), along with being named one of the Best Workplaces in Asia from 2015-2018. No wonder I wanted him on my podcast. Tristan White understands the importance of core purpose and core values. He has grown it through necessity.
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My guest is Tonille Miller, Global VP of Culture and Employee Experience at Startek. Tonille is passionate about improving the human experience at work while driving the optimal performance of people and organizations. This combination is a focus of the Businesses that Care podcast.
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Meridith Elliott Powell is an award-winning author, keynote speaker and business strategist. She worked her way up from an entry-level position to earn her seat at the C-Suite table. Meridith's philosophy of accountability is not micromanagement. Instead, she helps her clients shift their paradigm to use accountability to understand if processes are working or not.
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Several years ago, I interviewed the CEO of Acceleration Partners (AP), Robert Glazer. They have grown exponentially since then. Friday Forward, Robert’s inspirational musings, has grown from 17k to over 120k. I wanted to take a look from the inside of this organization to see if what you hear is what is lived. So, in this episode I am talking with Dana Aigotti, who has been with the company for a year and a half.
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On this episode, Scott shares the importance of creating a safe environment. At FranklinCovey, they believe in making a safe place for others to tell you the truth. He believes as a leader, you need to create a culture where those on our team can tell us the truth, offer us feedback, and seek guidance without fear. This is key for engagement, retention and where great ideas come from.
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Leadership, like culture is a never-ending journey. What type of information you need when you start a business is completely different from what you need when you get ready to exit. In this episode I talk about some of the basic underlying fundamentals of effective leadership. These sometimes get lost in the detail of changing environments, but they affect everyone, in any position, at any point in time.
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Laurie Guest is an award-winning customer service expert, Certified Speaking Professional and a good friend. This overarching conversation looks at customer service from common sense to generational differences. Laurie believes that success comes from a deep understanding that everyone comes from a different background. The more we understand the personalities of who we work with and respect those differences, customer service is enhanced.
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Tom Walter, Chief Culture Officer of Tasty Catering based out of Chicago. Tasty has been recognized as the Best Small Workplace in the US according to Forbes Magazine, Inc. Magazine, and the #1 Best Place to Work in Illinois. Tom is going to share with us the journey of Tasty’s millennial cultural revolt that happened over 13 years ago and the changes Tom and his leadership had to make. We might even get some information on the hedgehog concept and the Flywheel.
info_outlineFranklinCovey is the world leader in helping organizations achieve results that require lasting changes in human behavior, often the most difficult challenge any organization faces. When accomplished, it is also the most durable competitive advantage.
Scott Miller is a 23-year associate of FranklinCovey and serves as the executive vice president of thought leadership. Besides being a best-selling author, Scott authors a weekly leadership column for Inc.com.
On this episode, Scott shares the importance of creating a safe environment. At FranklinCovey, they believe in making a safe place for others to tell you the truth. He believes as a leader, you need to create a culture where those on our team can tell us the truth, offer us feedback, and seek guidance without fear. This is key for engagement, retention and where great ideas come from.
For more information about FranklinCovey and Scott Miller:
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