138. Human vs Transactional Communication - Patient Interaction | Millennial Dentist Podcast
Release Date: 01/23/2024
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The Millennial Dentist
In this episode, I talk about the saying "the devil is in the details" and how focusing too much on small details can slow us down. I share stories from my own practice, where trying to get every detail perfect caused more problems than it solved. Instead, I suggest a simpler approach that focuses on what really matters, helping us work more efficiently and grow our practices. I believe in making things easier, trusting our team, and keeping the big picture in mind so we can keep improving and moving forward. @02:04 The Devil in the Details @03:50 A Real-Life Example @06:39 How I Grew...
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157. The Future of Dentistry: Technology, Time, and Patient Care - Millennial Dentist Podcast
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156. Mastering Patient Communication and Case Acceptance - Millennial Dentist Podcast
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155. Improve your Dental Business by Leveraging Digital Services - Millennial Dentist Podcast
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154. Achieve Better Dental Practice Outcome - Millennial Dentist Podcast
The Millennial Dentist
In this episode of The Millennial Dentist podcast, Dr. Sully Sullivan talks about how making changes in your dental practice can lead to better success. He explains that if you want your practice to run differently and achieve better outcomes, you need to change how you do things. This includes offering comprehensive patient financing, using better diagnostic tools, improving communication with patients, and adjusting your scheduling. By doing so, you can move from simple, insurance-based dentistry to more complex and profitable procedures. Dr. Sullivan also shares insights from the 3D...
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153. What Should a New Owner and Team Leader Do? - Millennial Dentist Podcast
The Millennial Dentist
In this episode of the Millennial Dentist Podcast. Let’s learn the essential skills needed to grow and scale a dental practice, stressing that being a proficient dentist is merely the starting point. This focuses on evaluating the growth potential of smaller practices, effectively managing larger ones, optimizing operational setups for efficiency, and embracing the "one doctor, one chair" approach. Additionally, I emphasize the importance of continuous education and advanced technique development, coupled with implementing marketing-driven patient acquisition strategies.This episode is made...
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152. Simplifying the Buying Process Experience for Patients - Millennial Dentist Podcast
The Millennial Dentist
In this episode of the Millennial Dentist Podcast, I shared how people are willing to pay extra to receive outputs faster, and how we could optimize this for our business. It's incredible to consider that we could increase our earnings by offering faster services compared to their current status. A line from Jeff Bezos changed my mindset: "Americans will always want their product faster, and they will always want it cheap." That’s when I started implementing it to my business, how could I offer the same process to the patients. Earn more learning the value of time and how it can...
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151. Game Plan to Prevent Patient Loss - Millennial Dentists Podcast
The Millennial Dentist
In this episode of the Millennial Dentists Podcast, Tbone and I discussed the reasons why we lose our patients to other dentists. This is not a new phenomenon in dentistry; our patients either choose to replace us or new patients come in from other practices. This topic is painful, especially when a long-time patient decides to switch to another practice. Multiple skill-related issues contribute to this problem. We firmly believe that communication is the key to success. Through effective communication, we can address any anxieties patients may have regarding dental treatment. @04:29 Reason...
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150. Success with Leadership Control - Millennial Dentist Podcast
The Millennial Dentist
In this part 2 episode with Dr. Eric, Dr. Tarun, and I, talk about how sticking to your commitments can lead to better results in dentistry. We discuss being a good leader and getting things done effectively. You'll learn about the difference between giving up responsibility and delegating tasks to others. Dr. Sullivan shares stories about sticking to one plan and how it helped him succeed. Plus, Dr. Tarun offers simple tips for managing your time better and getting more done, like talking to other dentists to learn and grow in your practice. @02:42 Experience and Financial Arrangement...
info_outlineIn this episode of the Millennial Dentist Podcast, I emphasize the significance of training your team and front office to engage in human interaction rather than transactional communication with patients. Adopting this mindset helps build a strong bond in the practice-patient relationship. Patients are more likely to return when we establish this connection. Additionally, it creates a welcoming atmosphere in the office. Individuals who encounter transactional conversations are likely to respond with transactional replies, which is detrimental when building your business. Train your team to communicate effectively and satisfy patients, and success is sure to follow.
@3:22 Ritz Carlton Experience
@4:55 Straight to Business Service
@7:45 Lesson Learned
@11:20 Transactional vs Person Relationship
@16:04 How to be Better Communicator
Who is Dr. Sully Sullivan?
Dr. Sully is a fourth-generation dentist from Nashville, Tn. After receiving his doctorate of dental surgery from the University of Tennessee, he moved back to Nashville to practice with his father. By continuing to invest in his education through adult orthodontics, soft tissue grafting, dental implants, third molar extractions, and obstructive sleep apnea, he helped double his practice in just 24 months.
As a millennial, he truly believes in working smarter not harder, which has led him to utilize technology to not only deliver better patient care but more efficient care. Dr. Sullivan regularly uses CEREC, 3D imaging with Galileos, 3D printing, and multiple lasers. In addition to his practice, he started the Millennial Dentist Podcast in February of 2017 to help push his fellow colleagues to take their dental careers to the next level. Dr. Sully lectures around the country on cone beam technology, cad/cam dentistry, obstructive sleep apnea, and practice management. He is also an ambassador for the 3D-Dentist teaching facility in Raleigh, NC.
As always, thanks so much for listening! If you like the show, we would love for you to review the show on Apple Podcasts as well as spread the word! If you have any questions or want to get in touch, shoot me an email at millennialdentist@gmail.com
Links and Resources
Richard Sullivan, DDS
Partner, Sullivan Dental Partners
Co-host/Founder of the Millennial Dentist Podcast
http://www.millennialdentist.com
www.drsullysullivan.com
c. (615)574-8208
w. (615)373-1012
Visit Us On Social Media
MillennialDentist@gmail.com
The Millennial Dentist Website: http://millennialdentist.com/
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Dr. Peyman Instagram: https://www.instagram.com/drpeyray/
Dr. Sully’s Website & Blog: http://www.drsullysullivan.comis also an ambassador for the 3D-Dentist teaching facility in Raleigh, NC.