Designing nonprofits for impact with Julian Chender
Release Date: 11/04/2025
Nonprofit Mission: Impact
Creating a healthier, more sustainable nonprofit sector requires shifting away from perfectionism, overwork, and martyrdom toward cultures that prioritize progress, humanity, and realistic expectations. As things fall apart around us, we have the opportunity to reimagine a better sector. In this episode 148, a re-release of episode 104, Carol Hamilton and her guests revisit insights that feel even more relevant in the current context. Center equity, inclusion, and cultural humility as foundational—not optional—elements of organizational culture Name and move away from toxic norms...
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Strategic planning at its best offers nonprofit leaders a way to create clarity, alignment, and shared direction in an increasingly uncertain environment. Unfortunately some have experienced strategic planning processes that felt like a really heavy lift—or even found the process and the resulting plan constraining. Episode Highlights 00:03:00 – Common fears and misconceptions about strategic planning 00:05:00 – How strategic planning creates alignment and shared direction 00:07:38 – Planning in times of uncertainty and the reality of disruption 00:09:00 – The value of...
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How can nonprofits use podcasting strategically to strengthen community engagement, support learning and evaluation, and build long-term relationships? In episode 146 of Nonprofit Mission: Impact, host Carol Hamilton and Andrea Klunder, founder of Creative Imposter Studios discuss: how nonprofits can use podcasting intentionally—not as a shiny communications add-on that fizzles after the original project champion leaves the organization, but as a tool that solves real organizational problems. How podcasting is a flexible medium that can support learning, evaluation, community...
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The nonprofit sector is under growing pressure, and this episode explores what’s at stake while making the case for its essential role in filling gaps, strengthening democracy, building community, and driving social change—grounded in a personal story of impact through The Arc of Montgomery County. In this special Podcasthon episode, Nonprofit Mission: Impact host Carol Hamilton situates the nonprofit sector within a broader moment of political and social pressure, naming both the challenges facing the sector and the essential role nonprofits play in society. She: - reflects on the...
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Too many nonprofit and association conferences and convenings are built around logistics and tradition rather than purpose and participation. In episode 144 of Nonprofit Mission: Impact, Carol Hamilton and Lee Gimpel challenge nonprofit and association leaders to rethink how convenings, conferences, and member events are designed. They discuss: why too many gatherings feel like a heavy lift that fails to deliver connection, energy, or real value. why traditional conference formats fall short—and what leaders can do differently. How effective events start with purpose,...
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People-centered HR isn’t a luxury—it’s essential. Learn how nonprofit leaders can build equitable, transparent, and humane people practices that strengthen their organizations, even amid uncertainty and limited resources. In episode 143 of Nonprofit Mission: Impact, Carol Hamilton speaks with Megan Rolfe about: what it really means to practice people-centered HR in nonprofit and social-change organizations—especially small teams navigating limited resources, rising uncertainty, and growing demands for equity. reframing HR not as a compliance or risk-management function, but...
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Nonprofit organization design is about how an organization works: how decisions get made, how power flows, how people collaborate across boundaries, and how strategy actually gets translated into day-to-day action. In episode 142, of Nonprofit Mission: Impact, Carol Hamilton and Jeanne Bell dig deeply into why organization design—often overlooked or reduced to org charts—is actually a missing discipline nonprofits need to truly operationalize their strategy and values. They discuss: How nonprofits are too often stuck in false dichotomies (flat vs. hierarchical), Why too many...
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Polarization isn’t just a political issue—it’s a leadership challenge, and this episode examines how nonprofit leaders can respond with presence rather than reactivity. In this “Learning Out Loud" episode of Nonprofit Mission: Impact, host Carol Hamilton and guest Danielle Marshall explore how nonprofit leaders can navigate today’s polarized environment with greater awareness, empathy, and intention. Together they: Explore the tension between “winning” difficult conversations and staying grounded, clarifying purpose, and choosing ‘right relationship’ over being right. ...
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As nonprofit leaders move into 2026, uncertainty no longer feels episodic—it feels constant. Scenario planning offers nonprofit leaders a practical way to navigate uncertainty by shifting from reactive decision-making to clearer priorities, stronger alignment, and more confident, values-aligned choices—even when the future is unpredictable. In this episode of Nonprofit Mission: Impact, host Carol Hamilton names the fatigue, overwhelm, and decision paralysis many leaders are carrying after this past year of heightened disruption. She introduces scenario planning as a practical, grounding...
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Explore how nonprofit leaders can cultivate grounded presence, clarify their sphere of control, and stay anchored in mission and values while leading through ongoing uncertainty and disruption. As nonprofit leaders continue navigating unprecedented levels of uncertainty, this “learning out loud” episode of Nonprofit Mission: Impact, host Carol Hamilton and guest Danielle Marshall offers a grounded, human-centered exploration of how leaders can steady themselves—and their organizations—amid chaos. Drawing on lived experience, strategic frameworks, and resilience practices, the...
info_outlineIn episode 135 of Nonprofit Mission: Impact, Carol Hamilton talks with organizational design consultant Julian Chender about how nonprofits can move beyond simple restructuring to intentional organizational design that aligns strategy, structure, and process.
They discuss:
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how organizational design is not the same as restructuring
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how design choices impact effectiveness, collaboration, and long-term sustainability.
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the pitfalls of designing around personalities,
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the importance of strategic clarity when facing downsizing or merger decisions.
The conversation offers nonprofit leaders practical insights into building organizations that are resilient, adaptable, and positioned for impact.
Episode highlights:
The Why Behind the Work - [00:08:08]
Defining Organizational Design - [00:13:53]
Structure, Silos, and Collaboration - [00:14:41]
Common Mistakes in Nonprofit Design - [00:18:23]
Balancing Human-Centered Values and Strategy - [00:20:40]
Downsizing by Design - [00:24:36]
Participation and Ownership - [00:23:32]
Benchmarking vs. Mass Customization - [00:30:01]
Strategic Plans Require Organizational Design - [00:37:40]
Mergers and Strategic Alliances - [00:41:21]
Examples of Successful Mergers - [00:44:16]
The Key Question for Leaders - [00:47:57]
Guest Bio:
Julian Chender is the founder of 11A Collaborative, an organization design firm focused on creating healthy society through healthy organizations. In his early years, Julian was an internal consultant at the National Institute of Allergy and Infectious Disease (NIAID) under Tony Fauci during the agency’s response to the global Ebola and Zika crises. From there, he moved to external consulting, eventually joining Accenture’s Operating Model & Organization Design practice shortly after its acquisition of Kates Kesler. Through 11A Collaborative, Julian has consulted to purpose-driven organizations across sectors. He is a Certified Organization Design Practitioner and an ICF-Certified Coach who holds a master’s degree in Organization Development from American University and a B.A. in History from Swarthmore College.
Important Links and Resources:
Downsizing by Design: A Guide for Nonprofits
Candid Social Impact Staff Retention survey
Board Source Purpose Driven Leadership
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