EP 267 The Importance of Compliance for MSPs
MSP Unplugged
For Managed Service Providers (MSPs), compliance is particularly critical because they often manage sensitive data, IT infrastructure, and cybersecurity for multiple clients across various industries—each with its own regulatory demands. it is not optional it is a must. 🔔 Don’t forget to subscribe for more real-world MSP insights! 👍 Like & share if you found this valuable! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith...
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Exploring the Changing Landscape: An Interview with ESET
MSP Unplugged
Join Paco as he sits down with Cameron Tousey and Tony Anscombe to delve into the evolving landscape of cybersecurity. In this insightful interview, they discuss ESET's perspective on the latest trends and how Managed Service Providers (MSPs) can navigate these changes to better protect their clients. Don't miss out on expert advice and valuable insights that can help you stay ahead in the cybersecurity game! --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith...
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EP 266 Improving Client Onboarding Processes
MSP Unplugged
In this episode of MSP Unplugged, Rick, and Corey dive into one of the most critical (and often overlooked) parts of the client journey—onboarding. We break down what’s working, what’s not, and how we've each improved our own onboarding processes to deliver a smoother, more professional experience for new clients. From documentation to communication and setting expectations, we share the tools, tips, and templates that help set the tone for a successful long-term relationship. If you’re looking to tighten up your onboarding game and boost client satisfaction from day one, this...
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EP 265 MSP Success Stories: Lessons from the Field
MSP Unplugged
In this episode of MSP Unplugged, we sit down for a candid conversation about our own journeys in the MSP space. We’re sharing real-world experiences, wins, mistakes, and the lessons we've learned along the way. From early struggles to breakthrough moments, this episode is all about the challenges we've faced and the strategies that helped us grow. Tune in for an honest, behind-the-scenes look at what it really takes to build and run a successful MSP. 🔔 Subscribe for weekly insights from the MSP trenches! 👍 Like & share if you relate to our stories! 💬 Drop a comment with your...
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EP 264 Tools Every MSP Should Know About
MSP Unplugged
Live from our Newark stop on our TechCon Unplugged Tour! In this podcast, we discuss tools we believe every MSP should have in their arsenal. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from
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EP 263 Beyond Busy: Finding Flow in a Hectic World
MSP Unplugged
In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support, operations, sales, and everything in between. So, how do you stay productive without burning out? We’re breaking down strategies to take control of your schedule, maximize efficiency, and focus on what truly matters. Key Takeaways: The biggest time-wasters in an MSP business How to prioritize tasks and set realistic goals Tools and techniques for better scheduling and delegation The mindset shift you need to work ON...
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EP 262 Exploring AI-Driven Service Desk Solutions
MSP Unplugged
🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀 In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and enhance client support like never before. 💡 Key Takeaways: ✅ How AI is transforming the traditional service desk ✅ The benefits of AI-powered automation for MSPs ✅ How AI improves response times, efficiency, and...
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EP 261 Cybersecurity Best Practices for Small Businesses
MSP Unplugged
In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise, following a recognized security framework—such as NIST, CIS, or ISO 27001—is critical to protecting sensitive data and ensuring compliance. Key Takeaways: Why MSPs must adopt a security framework (NIST, CIS, etc.) The essential cybersecurity controls every small business needs How to educate clients and get buy-in for better...
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EP 260 Navigating Industry Conferences: Maximizing ROI
MSP Unplugged
Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies for maximizing your return on investment (ROI) at conferences—covering everything from planning ahead, networking effectively, and choosing the right sessions to leveraging post-event opportunities. Whether you're a conference veteran or attending your first event, these tips will help you turn industry gatherings into real business growth. Full Video Podcast Link: ---------------------------------------------------...
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EP 259 Case Study: Overcoming Business Challenges
MSP Unplugged
In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from
info_outlineAntwine Jackson of Enitech, joins us to talk about how resilience and support helped him grow his MSP.
Full Video Podcast Link: https://youtu.be/2REXi2_o4rE
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Connect with us!
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: [email protected]
Rick Smith from Renactus Technology
Email: [email protected]
Antwine Jackson from Enitech