MSP Unplugged

This podcast is where we discuss different ways to run your I.T. business whether you are a one-person shop or leading a growing IT Service provider. This is the place for you.

EP 273 What's in your Tool Bag? Choosing the Right Stack for Your MSP 06/03/2025

EP 273 What's in your Tool Bag? Choosing the Right Stack for Your MSP In this week’s episode of MSP Unplugged, we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you’re building your MSP from scratch or re-evaluating your tech stack, this conversation is about making smarter, more sustainable choices. We dive into the mindset behind tool selection: 🧠 What questions you should be asking 🧰 How to build a flexible, future-ready stack 📉 What happens when you over-tool or under-tool ⚙️ Why integration and workflow should lead the conversation If you’re serious about efficiency, profitability, and building a business that scales—this episode is your blueprint. #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/36838405

EP 272 Vendor Loyalty: Embracing Innovation and Excellence with Our New Partner 05/27/2025

EP 272 Vendor Loyalty: Embracing Innovation and Excellence with Our New Partner Breaking up with a vendor is only the beginning. In this week’s MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust. We won’t name names, but we will tell you the exact framework we used to: Evaluate vendors the right way Offboard with professionalism Onboard with confidence Set expectations for support, communication, and service from day one If you’re an MSP thinking about switching tools or vendors, this is your playbook for doing it right. 👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT! #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/36730575

EP 271 Microsoft 365 Essentials for MSPs: Tools, Tips, and Best Practices 05/20/2025

EP 271 Microsoft 365 Essentials for MSPs: Tools, Tips, and Best Practices In this episode of MSP Unplugged, we break down how we use Microsoft 365 to run a lean, secure, and efficient MSP. From managing clients and automating workflows to enhancing security and collaboration, we share our favorite tools, real-world tips, and proven best practices. Whether you’re just adopting Microsoft 365 or want to take your usage to the next level, this episode is packed with value. 🔧 Tools we use 🔐 Security strategies 📊 Productivity hacks 🧠 Lessons from the field 👉 Don’t forget to like, comment, and subscribe for more insights from the front lines of IT! #MSPUnplugged #ClientOnboarding #MSPProcesses #CustomerExperience #MSPBusiness Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/36643990

EP 270 Vendor Break-ups: When Staying Costs More Than Leaving 05/06/2025

EP 270 Vendor Break-ups: When Staying Costs More Than Leaving In this episode of MSP Unplugged, we dive into a topic every MSP faces eventually: when it’s time to part ways with a vendor. Whether it’s poor support, broken promises, rising costs, or lack of innovation, sticking with the wrong vendor can hold your business back. We discuss the warning signs that it’s time to reevaluate the relationship, how to assess the real cost of staying, and the steps to take for a smooth transition. We also share personal experiences and tips on navigating tough conversations, maintaining professionalism, and protecting your clients during a switch. Key takeaways: Red flags that signal a vendor relationship is failing How to measure the cost of inefficiency vs. loyalty The right way to plan and execute a vendor transition Why staying too long can damage your service and reputation If you’ve ever wondered whether it’s time to make a change—or how to handle one—you won’t want to miss this episode. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/36450825

EP 269 The LinkedIn Advantage: Boosting Your MSP Presence 05/02/2025

EP 269 The LinkedIn Advantage: Boosting Your MSP Presence In this episode of MSP Unplugged, we’re joined by Richard Bliss, founder of BlissPoint Consulting and a recognized expert in LinkedIn branding and social selling. Richard shares powerful, actionable strategies for leveraging LinkedIn as a business development tool—not just a resume repository. We dive into how MSPs can use LinkedIn to build authority, engage prospects, and start meaningful conversations that drive real business results. Whether you’re just starting on LinkedIn or looking to refine your approach, this episode is packed with insights you can use today. 💡 What You’ll Learn: How to optimize your profile to attract the right audience The difference between posting vs. engaging and why both matter Why consistency and storytelling are the keys to visibility How to avoid the common mistakes MSPs make on LinkedIn The tools and tactics Richard uses to help business owners grow their reach 📢 Whether you’re an MSP owner or a tech professional, this episode will help you turn LinkedIn into a lead-generation machine. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from Richard Bliss from /episode/index/show/mspunplugged/id/36411400

EP 267 The Importance of Compliance for MSPs 04/15/2025

EP 267 The Importance of Compliance for MSPs For Managed Service Providers (MSPs), compliance is particularly critical because they often manage sensitive data, IT infrastructure, and cybersecurity for multiple clients across various industries—each with its own regulatory demands. it is not optional it is a must. 🔔 Don’t forget to subscribe for more real-world MSP insights! 👍 Like & share if you found this valuable! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/36153300

Exploring the Changing Landscape: An Interview with ESET 04/08/2025

Exploring the Changing Landscape: An Interview with ESET Join Paco as he sits down with Cameron Tousey and Tony Anscombe to delve into the evolving landscape of cybersecurity. In this insightful interview, they discuss ESET's perspective on the latest trends and how Managed Service Providers (MSPs) can navigate these changes to better protect their clients. Don't miss out on expert advice and valuable insights that can help you stay ahead in the cybersecurity game! --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/36054675

EP 266 Improving Client Onboarding Processes 04/01/2025

EP 266 Improving Client Onboarding Processes In this episode of MSP Unplugged, Rick, and Corey dive into one of the most critical (and often overlooked) parts of the client journey—onboarding. We break down what’s working, what’s not, and how we've each improved our own onboarding processes to deliver a smoother, more professional experience for new clients. From documentation to communication and setting expectations, we share the tools, tips, and templates that help set the tone for a successful long-term relationship. If you’re looking to tighten up your onboarding game and boost client satisfaction from day one, this episode is for you. 🔔 Don’t forget to subscribe for more real-world MSP insights! 👍 Like & share if you found this valuable! 💬 Comment with your own onboarding best practices! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/35961835

EP 265 MSP Success Stories: Lessons from the Field 03/25/2025

EP 265 MSP Success Stories: Lessons from the Field In this episode of MSP Unplugged, we sit down for a candid conversation about our own journeys in the MSP space. We’re sharing real-world experiences, wins, mistakes, and the lessons we've learned along the way. From early struggles to breakthrough moments, this episode is all about the challenges we've faced and the strategies that helped us grow. Tune in for an honest, behind-the-scenes look at what it really takes to build and run a successful MSP. 🔔 Subscribe for weekly insights from the MSP trenches! 👍 Like & share if you relate to our stories! 💬 Drop a comment with your own lessons from the field! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/35853550

EP 264 Tools Every MSP Should Know About 03/10/2025

EP 264 Tools Every MSP Should Know About Live from our Newark stop on our TechCon Unplugged Tour! In this podcast, we discuss tools we believe every MSP should have in their arsenal. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/35601940

EP 263 Beyond Busy: Finding Flow in a Hectic World 03/04/2025

EP 263 Beyond Busy: Finding Flow in a Hectic World In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support, operations, sales, and everything in between. So, how do you stay productive without burning out? We’re breaking down strategies to take control of your schedule, maximize efficiency, and focus on what truly matters. Key Takeaways: The biggest time-wasters in an MSP business How to prioritize tasks and set realistic goals Tools and techniques for better scheduling and delegation The mindset shift you need to work ON your business, not just IN it Effective time management isn’t about doing more—it’s about doing what matters most. Tune in for actionable tips that will help you run your MSP smarter, not harder! What’s your biggest time management struggle? Drop a comment below and let’s discuss! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/35529920

EP 262 Exploring AI-Driven Service Desk Solutions 02/18/2025

EP 262 Exploring AI-Driven Service Desk Solutions 🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀 In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and enhance client support like never before. 💡 Key Takeaways: ✅ How AI is transforming the traditional service desk ✅ The benefits of AI-powered automation for MSPs ✅ How AI improves response times, efficiency, and scalability ✅ The challenges and limitations of AI-driven support ✅ Practical tools and solutions MSPs can implement today AI isn’t here to replace the human element in IT support—it’s here to enhance it! Join us as we discuss how AI can free up your technicians, improve customer experience, and help your MSP scale smarter. 📢 What are your thoughts on AI in MSP operations? Drop a comment below and let’s discuss! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/35324280

EP 261 Cybersecurity Best Practices for Small Businesses 02/11/2025

EP 261 Cybersecurity Best Practices for Small Businesses In this episode of MSP Unplugged, we dive into cybersecurity best practices that every MSP should implement for their small business clients. With cyber threats on the rise, following a recognized security framework—such as NIST, CIS, or ISO 27001—is critical to protecting sensitive data and ensuring compliance. Key Takeaways: Why MSPs must adopt a security framework (NIST, CIS, etc.) The essential cybersecurity controls every small business needs How to educate clients and get buy-in for better security measures Tools and strategies to reduce risk and improve compliance As an MSP, it’s not just about fixing IT issues—it’s about proactively securing your clients' businesses. Tune in to learn how to build a stronger cybersecurity stack and offer better protection to your customers. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/35234495

EP 260 Navigating Industry Conferences: Maximizing ROI 02/04/2025

EP 260 Navigating Industry Conferences: Maximizing ROI Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies for maximizing your return on investment (ROI) at conferences—covering everything from planning ahead, networking effectively, and choosing the right sessions to leveraging post-event opportunities. Whether you're a conference veteran or attending your first event, these tips will help you turn industry gatherings into real business growth. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/35148005

EP 259 Case Study: Overcoming Business Challenges 01/28/2025

EP 259 Case Study: Overcoming Business Challenges In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/35049265

EP 258 Automation for MSP Efficiency: Tools and Tips 01/21/2025

EP 258 Automation for MSP Efficiency: Tools and Tips In this episode, we discuss how and when we use automation to streamline operations in our MSP. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34936540

EP 257 Breaking Up with Your Vendor: A Guide to Better Partnerships 01/14/2025

EP 257 Breaking Up with Your Vendor: A Guide to Better Partnerships In this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of support, or a misalignment with your business goals, sometimes it's time to cut ties and move on. We explore the red flags that signal it’s time to part ways, tips for making the transition smoother, and strategies for finding new partnerships that truly add value to your MSP. Learn how to assess vendor performance, manage the breakup professionally, and ensure your business operations continue seamlessly. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34840420

EP 256 MSP Business Growth: Proven Strategies 01/07/2025

EP 256 MSP Business Growth: Proven Strategies Happy New Year! To start the year off the crew discusses some proven strategies we have had success with! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34760945

EP 255 End of Year Wrap-Up 12/31/2024

EP 255 End of Year Wrap-Up In this episode, In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34665360

EP 254 All-In on AI? 12/24/2024

EP 254 All-In on AI? In this episode, we explore the question: Should MSPs be going all-in on Artificial Intelligence? We discuss how we are currently using AI, our plans for leveraging it in the future, and the opportunities and challenges it presents. Join us as we examine the role AI can play in shaping the future of your MSP business. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34602685

EP 253 What's your Burden...rate? 12/19/2024

EP 253 What's your Burden...rate? In this episode, we break down the concept of the Burden Rate—what it is, how to calculate it, and why it’s essential for your MSP business. Learn how to use this crucial metric to optimize your pricing strategy, ensure profitability, and make smarter financial decisions. Don’t miss these actionable insights to take your business to the next level! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34497900

EP 252 Who Said Pricing was Easy? 12/10/2024

EP 252 Who Said Pricing was Easy? This week the crew discusses pricing. Our philosophy and procedures on how we arrive at a final cost of our offerings. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34359900

EP 251 Acquiring Clients 11/26/2024

EP 251 Acquiring Clients In this episode, we discuss the good, the bad and the ugly of how we've acquired clients in the past and what we plan to change or enhance going forward! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34151415

EP 250 Use That Budget 11/19/2024

EP 250 Use That Budget In this episode, Rick and Corey discuss plans and strategies to get project work on the books and helping our clients with their IT budgeting. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/33996097

EP 249 4th Quarter Living 10/29/2024

EP 249 4th Quarter Living In this episode, we discuss how we are closing out the year and preparing to start 2025 strong. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/33668822

EP 248 Welcome Our Newest Co-Host 10/01/2024

EP 248 Welcome Our Newest Co-Host On todays episode, join us a we recap Techcon 2024 and meet our new co-host Corey L Kirkendoll! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/33282322

EP 247 Cashflow Rules Everything Around Me 08/13/2024

EP 247 Cashflow Rules Everything Around Me On todays episode, Rick sits down with Victor Lopez of FlexPoint on how you're leaving money on the table. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Victor Lopez from LinkedIn: /episode/index/show/mspunplugged/id/32558977

EP 246 Paco & Rick Live on Location! 08/06/2024

EP 246 Paco & Rick Live on Location! On todays episode, join Rick and Paco live in Denver, CO as they broadcast their updates at Pax8 Beyond. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: /episode/index/show/mspunplugged/id/32453017

EP 245 Navigating Agreements: Legal Insights with Rob Scott 07/30/2024

EP 245 Navigating Agreements: Legal Insights with Rob Scott Join us in this episode as we sit down with Rob Scott, Co-founder of Monjur. Rob shares valuable insights into the world of agreements, emphasizing their critical role in business operations. From Master Services Agreements (MSAs) to tailored contracts, we explore how the right agreements can provide comprehensive legal protections. Whether you’re an MSP or a business owner, this conversation sheds light on the importance of having the right agreements in place. Tune in for practical tips and real-world examples that can transform your approach to legal clarity. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Rob Scott from /episode/index/show/mspunplugged/id/32344337

EP 244 Partnering Success and Learning Lessons 07/23/2024

EP 244 Partnering Success and Learning Lessons On today's Episode, join Paco and Rick as they sit down with Jason Thomas, Founder of JATAG Solutions, as they delve into the world of strategic partnerships. In this episode, they share their experiences of teaming up to deliver onsite services for ProdigyTeks. Discover valuable lessons learned from collaborating with fellow Managed Service Providers (MSPs) to enhance the services you provide. From practical tips to success stories, this conversation sheds light on the power of partnership in the MSP industry. Full Video Podcast Link: https://youtu.be/5kvOlBb4Un0 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Jason Thomas from /episode/index/show/mspunplugged/id/32256452

MSP Unplugged

TOPICS