MSP Unplugged

This podcast is where we discuss different ways to run your I.T. business whether you are a one-person shop or leading a growing IT Service provider. This is the place for you.

EP 256 MSP Business Growth: Proven Strategies 01/07/2025

EP 256 MSP Business Growth: Proven Strategies Happy New Year! To start the year off the crew discusses some proven strategies we have had success with! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34760945

EP 255 End of Year Wrap-Up 12/31/2024

EP 255 End of Year Wrap-Up In this episode, In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34665360

EP 254 All-In on AI? 12/24/2024

EP 254 All-In on AI? In this episode, we explore the question: Should MSPs be going all-in on Artificial Intelligence? We discuss how we are currently using AI, our plans for leveraging it in the future, and the opportunities and challenges it presents. Join us as we examine the role AI can play in shaping the future of your MSP business. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34602685

EP 253 What's your Burden...rate? 12/19/2024

EP 253 What's your Burden...rate? In this episode, we break down the concept of the Burden Rate—what it is, how to calculate it, and why it’s essential for your MSP business. Learn how to use this crucial metric to optimize your pricing strategy, ensure profitability, and make smarter financial decisions. Don’t miss these actionable insights to take your business to the next level! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34497900

EP 252 Who Said Pricing was Easy? 12/10/2024

EP 252 Who Said Pricing was Easy? This week the crew discusses pricing. Our philosophy and procedures on how we arrive at a final cost of our offerings. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34359900

EP 251 Acquiring Clients 11/26/2024

EP 251 Acquiring Clients In this episode, we discuss the good, the bad and the ugly of how we've acquired clients in the past and what we plan to change or enhance going forward! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/34151415

EP 250 Use That Budget 11/19/2024

EP 250 Use That Budget In this episode, Rick and Corey discuss plans and strategies to get project work on the books and helping our clients with their IT budgeting. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/33996097

EP 249 4th Quarter Living 10/29/2024

EP 249 4th Quarter Living In this episode, we discuss how we are closing out the year and preparing to start 2025 strong. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/33668822

EP 248 Welcome Our Newest Co-Host 10/01/2024

EP 248 Welcome Our Newest Co-Host On todays episode, join us a we recap Techcon 2024 and meet our new co-host Corey L Kirkendoll! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Corey L Kirkendoll from /episode/index/show/mspunplugged/id/33282322

EP 247 Cashflow Rules Everything Around Me 08/13/2024

EP 247 Cashflow Rules Everything Around Me On todays episode, Rick sits down with Victor Lopez of FlexPoint on how you're leaving money on the table. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Victor Lopez from LinkedIn: /episode/index/show/mspunplugged/id/32558977

EP 246 Paco & Rick Live on Location! 08/06/2024

EP 246 Paco & Rick Live on Location! On todays episode, join Rick and Paco live in Denver, CO as they broadcast their updates at Pax8 Beyond. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: /episode/index/show/mspunplugged/id/32453017

EP 245 Navigating Agreements: Legal Insights with Rob Scott 07/30/2024

EP 245 Navigating Agreements: Legal Insights with Rob Scott Join us in this episode as we sit down with Rob Scott, Co-founder of Monjur. Rob shares valuable insights into the world of agreements, emphasizing their critical role in business operations. From Master Services Agreements (MSAs) to tailored contracts, we explore how the right agreements can provide comprehensive legal protections. Whether you’re an MSP or a business owner, this conversation sheds light on the importance of having the right agreements in place. Tune in for practical tips and real-world examples that can transform your approach to legal clarity. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Rob Scott from /episode/index/show/mspunplugged/id/32344337

EP 244 Partnering Success and Learning Lessons 07/23/2024

EP 244 Partnering Success and Learning Lessons On today's Episode, join Paco and Rick as they sit down with Jason Thomas, Founder of JATAG Solutions, as they delve into the world of strategic partnerships. In this episode, they share their experiences of teaming up to deliver onsite services for ProdigyTeks. Discover valuable lessons learned from collaborating with fellow Managed Service Providers (MSPs) to enhance the services you provide. From practical tips to success stories, this conversation sheds light on the power of partnership in the MSP industry. Full Video Podcast Link: https://youtu.be/5kvOlBb4Un0 --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Jason Thomas from /episode/index/show/mspunplugged/id/32256452

EP 243 Redefining Success: SonicWall’s Partner-Centric Vision 07/16/2024

EP 243 Redefining Success: SonicWall’s Partner-Centric Vision On today's episode, Paco and Rick sit down with Michelle Ragusa-McBain, SonicWall’s Global Channel Chief as she shares insight into SonicWall’s partner-centric approach. From innovative strategies to real-world success stories, this episode dives deep into the world of channel leadership and cybersecurity excellence. Tune in for a dynamic discussion that sheds light on SonicWall’s commitment to collaboration, growth, and security innovation! Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Michelle Ragusa-McBain from /episode/index/show/mspunplugged/id/32164057

EP 242 Resilience: The Key To MSP Growth 07/09/2024

EP 242 Resilience: The Key To MSP Growth Antwine Jackson of Enitech, joins us to talk about how resilience and support helped him grow his MSP. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Antwine Jackson from /episode/index/show/mspunplugged/id/32074177

EP 241 Navigating the AI Frontier: Copilot, Power Automate, and Beyond 07/09/2024

EP 241 Navigating the AI Frontier: Copilot, Power Automate, and Beyond In this episode, Nick Ross of T-minus365 dives into the world of Copilot AI, exploring its capabilities, use cases, and integration with Power Automate. Whether you’re a seasoned developer or just getting started, this podcast provides valuable insights and practical tips for leveraging Copilot AI and Power Automate effectively. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Nick Ross from /episode/index/show/mspunplugged/id/32058817

EP 240 Building It Together 07/09/2024

EP 240 Building It Together On today's episode, Jennifer and Jose Santos, co-founders of RadTak Solutions, join us to share how they built and run their MSP together, live at Pax8 Beyond in Denver. Full Video Podcast Link: --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged Paco Lebron from Email: Rick Smith from Email: Jennifer and Jose Santos - /episode/index/show/mspunplugged/id/32058737

Disrupting The Landscape 07/09/2024

Disrupting The Landscape On today's episode, Super Op's Channel Chief Juan Fernandez and Community Director Nancy Henriquez joins us fresh off the stage at Pax8 Beyond 2024. Also, SuperOps announces their exciting new partnership with Pax8. We discuss the details here and how it will benefit MSP's. /episode/index/show/mspunplugged/id/32057837

Tech Talk Tuesday - Taking the Hits and Moving Forward 05/14/2024

Tech Talk Tuesday - Taking the Hits and Moving Forward On today's episode, Paco provides an update of what's going on with ProdigyTeks over the last 4 months along with some great updates on TechCon Unplugged and the MSP Bugle magazine. ------------------------------------------------------- TECHCON UNPLUGGED 2024 ------------------------------------------------------- BRINGING THE I.T. COMMUNITY TOGETHER Have you heard? TechCon Unplugged 2024 is back! Come Join us September 12th-14th at the Hotel Arundel Preserve. At TechCon You'll Experience... * 25+ educational sessions * 2 networking events and after-hours entertainment * All expo hall meals, refreshments & happy hours * Automatic entrance into generous show raffles & giveaways * Walk away with concrete action items to take your business to the next level. Find out More at https://www.techconunplugged.com! TODAY'S SPONSORS ----------------------------------------------------- This episode's sponsors are ASCII, Huntress and SuperOps.ai! https://huntress.com/Unplugged https://superops.com/ https://www.ascii.com/ __________________________________ Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from ProdigyTeks ProdigyTeks Email: [email protected] Rick Smith from Renactus Technology Renactus Technology Email: [email protected] AFFILIATES & REFERRAL LINKS --------------------------------------------------- Amazon Affiliate Store https://amzn.to/33rqkdA Patreon / mspunplugged DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we’ll receive a small commission. /episode/index/show/mspunplugged/id/31285442

Tech Talk Tuesday - Lessons Learned 05/07/2024

Tech Talk Tuesday - Lessons Learned /episode/index/show/mspunplugged/id/31170907

Tech Talk Tuesday - MSP Website Best Practices 04/16/2024

Tech Talk Tuesday - MSP Website Best Practices /episode/index/show/mspunplugged/id/30824573

Tech Talk Tuesday - Automation in MSP Operations 04/09/2024

Tech Talk Tuesday - Automation in MSP Operations /episode/index/show/mspunplugged/id/30714673

Tech Talk Tuesday - All Things Microsoft with Dave Siebert 04/02/2024

Tech Talk Tuesday - All Things Microsoft with Dave Siebert /episode/index/show/mspunplugged/id/30660688

Tech Talk Tuesday - Can your business run without you 03/26/2024

Tech Talk Tuesday - Can your business run without you /episode/index/show/mspunplugged/id/30547203

Tech Talk Tuesday - Ashu Bhoot - Orion Networks 03/19/2024

Tech Talk Tuesday - Ashu Bhoot - Orion Networks /episode/index/show/mspunplugged/id/30438633

Tech Talk Tuesday - Darren Kattan - ImmyBot 03/12/2024

Tech Talk Tuesday - Darren Kattan - ImmyBot /episode/index/show/mspunplugged/id/30354188

Tech Talk Tuesday - Mariel Verges - Onvos 03/05/2024

Tech Talk Tuesday - Mariel Verges - Onvos /episode/index/show/mspunplugged/id/30235643

Tech Talk Tuesday - Marvin Bee - MB Sysytems 02/27/2024

Tech Talk Tuesday - Marvin Bee - MB Sysytems /episode/index/show/mspunplugged/id/30131923

Tech Talk Tuesday - Bryan Byrne - Mesh Security 02/20/2024

Tech Talk Tuesday - Bryan Byrne - Mesh Security /episode/index/show/mspunplugged/id/30031933

Tech Talk Tuesday - Bryan Byrne - Mesh Security 02/13/2024

Tech Talk Tuesday - Bryan Byrne - Mesh Security /episode/index/show/mspunplugged/id/29949088

MSP Unplugged

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