Your Ideal Customer
The Ninja Selling Podcast
Matt and Garrett kick off today’s discussion by reflecting on the personal satisfaction derived from completing DIY projects, such as Garrett's kitchen remodel, and use that as a springboard into their examination of the art of connecting with ideal clients. By utilizing compelling fishing analogies, they make the intricate process of client segmentation and engagement both understandable and engaging, offering listeners actionable advice on targeting and communicating effectively to foster business growth. As the episode unfolds, it delves deeper into practical strategies for real estate...
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Put Your Feet Down
The Ninja Selling Podcast
Matt takes a brief break from contemplating his next vehicle purchase to join Garrett in exploring the phenomenon where agents and individuals choose to cling to perceived life preservers or safety nets in their lives, which, while they may keep them ‘afloat’, can actually hinder their overall growth. Through analogies and real life examples, our hosts highlight the importance of letting go of what no longer serves to pave the way for new opportunities and successes. Together, they encourage listeners to step out of their comfort zones, noting that the waters of change are often...
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Why Haven't I Been Doing This the Entire Time?
The Ninja Selling Podcast
The absolutely essential topic of enhancing service and adding value with clients is not only increasingly critical in today's competitive market, it’s also the focus for today’s crucial episode. Reflecting upon what they are seeing among agents these days, Matt and Garrett have chosen to discuss the importance of transitioning from traditional sales-driven tactics to Ninja’s service-oriented approach that prioritizes empathy, detailed planning, and client care. They explore the transformative impact of exceptional service on real estate transactions, illustrating through anecdotes how...
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Communication Elevation
The Ninja Selling Podcast
Matt and Garrett are back with another short and sweet episode, and this time they breathe new life into real estate marketing by demonstrating how a simple postcard can become a cornerstone of building strong client relationships. Tackling the misconception that frequent communication equals ‘spam’, they instead advocate for a strategic delivery of valuable content that fosters familiarity and trust. Our hosts emphasize the importance of diversifying communication methods with the key lying in the quality and relevance of the content itself. Noting that the goal of such communication is...
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Recognizing Opportunity’s Knock
The Ninja Selling Podcast
As they join everyone else everywhere in waiting and watching to see what exactly is going to happen with the recently announced settlement, Matt and Garrett explore some innovative approaches, strategic partnerships, and opportunities to experiment that this recent development in the real estate world presents. Together, they unpack some creative solutions highlighting the power of thinking outside the box and embracing a growth mindset for exceptional client results. Our hosts detail how, by focusing on community (like the vibrant Ninja Selling group) and adapting to new market realities,...
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Keeping Time on Your Side
The Ninja Selling Podcast
Matt and Garrett are back to tackle the often-undervalued aspects of time and expertise in the real estate world, calling on industry professionals to spotlight these elements in their offerings, going beyond mere cost to reveal the deeper benefits of their work. By leveraging the individual coaching and community engagement offered by Ninja Selling, they highlight how recognizing and conveying the significance of saving time and offering expert advice can revolutionize client interactions. Packed with insightful stories and analysis, their discussion underscores the critical role these...
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Taking the Lead
The Ninja Selling Podcast
Today’s episode begins with yet another invitation for everyone to join the ever growing Ninja Selling Facebook group, along with an explanation as to how they manage to keep that community so uniquely authentic, before Matt and Garrett move on to a topic that they talk to each other about all the time. Leadership in the real estate domain takes the spotlight today as our hosts pinpoint the prevalent effective leadership gap in real estate and the consequential impact on professionals navigating their careers. Our hosts meticulously dissect the pillars of robust leadership, advocating...
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Thawing Out the Information Overload Freeze
The Ninja Selling Podcast
Matt and Garrett tackle the ever-present issue of information overload in the real estate sector, a challenge that hampers many agents from making timely decisions and progressing in their careers. Together, they dissect how an abundance of choices, from marketing tactics to brokerage affiliations, can leave one feeling like a deer in headlights, unable to decide on a course of action. By advocating for the art of simplification and the necessity of taking decisive steps, they illuminate a path through the fog of options. The duo's advice centers on the power of action over inaction,...
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Learning That It’s Awkward Until It’s Not
The Ninja Selling Podcast
Matt and Garrett offer a short, little, ‘punch in the arm’ of an episode for listeners today as they explore the art of mastering new skills through the embrace of awkwardness. Sharing insights from their own experiences and professional wisdom, they illuminate how embracing initial discomfort can transform into competence, particularly in sales and personal development. They challenge listeners to reframe awkwardness as an essential step in learning, providing rich anecdotes from boxing to Ninja Selling as strategies for skill refinement and personal growth. Along the way, our hosts delve...
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Ninja Coaching Spotlight with Christine Moore and Tracy Peterson-Nienaber
The Ninja Selling Podcast
Taking center stage in the spotlight this week are Christine Moore, a leader in her field with Compass Realty in Austin, Texas, and her Ninja Selling Coach, Tracy Peterson-Nienaber. Christine’s narrative goes well beyond the traditional scope of real estate coaching as it delves into resilience, the magic of positive influences, and personal growth. The episode unveils Christine's incredible journey from confronting personal adversities and professional challenges in a new city to discovering the profound impact of Ninja Coaching. The episode beautifully captures the essence of...
info_outlineIn today's discussion, Matt and Garrett delve into a common concern for agents: "What happens when things go wrong?" Their response to this age-old question stresses the chance to turn challenges into opportunities for stronger client bonds and improved experiences. Through proactive problem-solving, ongoing communication, and tailored solutions, they note that agents can distinguish themselves and cultivate loyal advocates.
Drawing from real-life anecdotes and practical wisdom, our hosts encourage resilience and the creation of memorable client interactions. They also emphasize the importance of immediate reassurance and thoughtful gestures, as well as the need to reassess processes, raise standards, and utilize efficient systems. By consistently delivering value and surpassing expectations, professionals can earn trust, fortify their reputation, and confidently justify their fees. Tune in for today’s valuable insights on navigating business hurdles gracefully, efficiently, and with a commitment to excellence, transforming problems into opportunities for growth.
You can gain even more insights by joining the more than 15,000 other Ninjas with all levels of experience who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook. Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches.
Episode Highlights:
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Garrett’s memorable experience with Autolinx in Vallejo, California
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Embracing imperfection
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The power of resilience
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Building trust through adversity
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Creating exceptional experiences
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Leveraging challenges for growth
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Cultivating raving fans
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Client-centricity
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Immediate reassurance
Quotes:
"Sometimes, as real estate agents, we're trying so hard to avoid those things. We won't make the phone call after the closing... We freak out over this stuff."
"This is where raving fans are created... You want people on podcasts talking about your business, about how you are the best company that they've ever bought a car through."
"When things go wrong, immediately raise your hand and say, 'I got you.' Immediately put the client at ease by saying, 'We are going to resolve this.'"
"Sometimes it's just being very consistent with the little things and showing up and just doing a little bit outside the box when even outside the box should be what should be expected."
"Your goal is to deliver more, and sometimes just a little bit more."
"In a world where you are needing to back up what your value is and your fees that you decide that you personally are charging, it is becoming more and more in your court that you are the one that is in charge of what you are charging."
"Thank you, Autolinx, for providing an exceptional experience which led to this discussion.”
Links:
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Leave a voicemail at (208) MY-NINJA
Ninja Selling
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Garrett
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Matt
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Ninja Selling by Larry Kendall