EP 144 Dental Billing & Outsourcing with Michelle Repash
Nobody Told Me That! A Dental Podcast with Teresa Duncan
Release Date: 02/25/2025
EP 152 Future of Interoperability of Dental Information with Steve Roberts, CEO of VYNE
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: Imagine a dental world where patient data flows as freely as it does in medicine—no more wasted time, lost information, or clunky workarounds. Vyne’s CEO Steve Roberts sits down with me to discuss why the dental industry is ready for transformational change and what that means for claims processing, practice efficiency, and ultimately, better care for your patients. I shared my frustration at the unfairness of ptient data being gatekept just for profit. It could be happening to you - it just seems normal. But it’s not...
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EP 151 Dentists Are Burning Out FAST and Here's How to Stop It!
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: Are you a dentist feeling overwhelmed, burned out, or just stuck in survival mode? What if the real issue isn’t your clinical skills, but how you’re managing your time, your stress, and your practice? Mark Davis built and ran 16 dental practices over the course of his career — and now he’s sharing what most dentists never figure out until it’s too late. The pressure to stay on schedule, the chaos of last-minute emergencies, the constant tension with staff… it’s not just part of the job. It’s a signal that something’s...
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EP 150 She Turned $40/mo Side Hustle into a 7-Figure Dental Business!
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: She started charging just $40 a month—now she runs a business that hit 7 figures. In this episode, Amanda DeMoura shares how her small side hustle evolved into a thriving dental business, what it really took behind the scenes, and the unexpected turns that shaped her success. In this episode, we talk about her journey from the ground up, navigating remote work and entrepreneurship, and what happens when growth forces you to make big, uncomfortable decisions. If you're in the dental industry, healthcare admin, or just curious...
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EP 149 Dr. Greg Wu Defies Medical Odds and Grows As A Leader
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: A stroke stole his manual skills—could it end his career? In this episode, Dr. Gregory Wu opens up about the life-altering moment a stroke derailed his clinical career and how it made him a better businessman and leader. At the peak of his practice, Greg faced a sudden medical crisis that left him unable to perform dentistry—a devastating blow to any clinician. He shares what it felt like to lose not just motor function, but his professional identity. They dive into the emotional impact, the grieving process, and the harsh...
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EP 148 What To Do When Tragedy Strikes A Dental Practice
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: What actually happens when an unexpected loss or injury shatters the routine of your practice? It’s a question no one wants to ask—until it’s too late. I would like to walk you through the uncertainty that can unfold in a dental practice when the unexpected happens to the doctor at the center of it all. My hope is that you are prepared - nobody told me that, remember? The sudden loss of a dentist—especially in a solo or small practice—is not just a tragedy. It’s a disruption that ripples through patients, staff, finances,...
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EP 147 Why Most Dentists Are Losing Money on PPOs… And How to Stop It!
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: Are you a dentist or manager in a seemingly endless struggle to stay profitable on PPO plans? You're definitely not alone. One of my first trusted resources in dentistry was Unlock the PPO’s Sandi Hudson and Lisa Weber. Sandi joined me for a truly nerdy but very informative chat about networks and negotiations. We talked about the hidden challenges within shared network agreements and how she avoids “over-networking” and helps us understand opt-out procedures. 👇🏻 Connect with Sandi Hudson Website: Facebook: ...
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EP 146 Key Tips You Absolutely Need Before Outsourcing Your Dental Billing!
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Outsourcing your dental billing can either clean up your RCM or leave you picking up the pieces. Before you trust someone with your cash flow, make sure you know exactly what to ask and what to look for in a biller. In this episode, Julia Nevo shares hard-won lessons from working in the world of dentistry and dental billing. We cover what makes a great dental biller truly valuable, and why outsourcing without a solid vetting process can backfire. You’ll learn how to filter for the...
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EP 145 DENTAL INSURANCE and MEDICARE ADVANTAGE Secrets You Need to Know!
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Missing these insurance secrets could cost your dental practice - are you prepared? From navigating insurance portals and password overload to the shift toward Electronic Funds Transfers (EFTs), the demands on dental teams are growing. Colleen Huff shares insights on handling leased networks, making informed choices about dental insurance, and avoiding the pitfalls that catch many offices off guard. We also dive into Medicare Advantage Plans—how they’re changing, why...
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EP 144 Dental Billing & Outsourcing with Michelle Repash
Nobody Told Me That! A Dental Podcast with Teresa Duncan
"More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter || " Dental billing companies can spot embezzlement and cash flow issues faster than your in-house team! Dental billing expert Michelle Repash shares how she uncovered employee theft by noticing deleted insurance checks - a discovery that led to jail time for a trusted, long-term staff member. With 35 years of dental experience, Repash explains why traditional in-house billing is becoming so difficult due to increasing insurance complexities and team burnout. She reveals...
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EP 143 Medical Billing for Dental Procedures: Your Newest RCM Tool
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: Leslie Icenogle, CPC, a leading medical-dental billing expert, shared her strategies to maximize your dental revenue through proper medical coding. From documenting procedures correctly to navigating Medicare's maze, she breaks it down for me. She also shared how a chance encounter at a post office led to significant patient benefits - it’s a great story! It demonstrates how proper medical billing can dramatically impact patients. Most importantly, she revealed why many dental offices are leaving money on the table by not exploring...
info_outline"More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter || "
Dental billing companies can spot embezzlement and cash flow issues faster than your in-house team!
Dental billing expert Michelle Repash shares how she uncovered employee theft by noticing deleted insurance checks - a discovery that led to jail time for a trusted, long-term staff member. With 35 years of dental experience, Repash explains why traditional in-house billing is becoming so difficult due to increasing insurance complexities and team burnout.
She reveals key red flags to watch for, including staff resistance to billing help and shared passwords among team members. Most importantly, she emphasizes the critical need to separate billing duties - the person following up on claims should never be the same person posting payments.
Integrity Dental Billing's founder also shares insider tips for practices not ready to outsource: work rejections immediately, run AR reports consistently, and follow up on claims over 40 days old. For practices ready to make the switch, she offers a $500 first-month discount for podcast listeners. Mention this podcast to receive a $500 courtesy toward your first month!
Connect with Michelle
Website: Integrity Dental Billing
Facebook: The Dental Billing Collective
Linked In: Michelle (Integrity Dental Billing and Consulting LLC) Repash
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Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/
Use ODYSSEY for a 10% courtesy
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I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/
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Synergy Dental Partners offers lower prices for your dental supplies and services
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
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My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
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Visit odysseymgmt.com to check out my book, webinars and courses.
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Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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