Nobody Told Me That! A Dental Podcast with Teresa Duncan

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

EP 151 Dentists Are Burning Out FAST and Here's How to Stop It! 06/04/2025

EP 151 Dentists Are Burning Out FAST and Here's How to Stop It! More management and insurance knowledge in my newsletter: Are you a dentist feeling overwhelmed, burned out, or just stuck in survival mode? What if the real issue isn’t your clinical skills, but how you’re managing your time, your stress, and your practice? Mark Davis built and ran 16 dental practices over the course of his career — and now he’s sharing what most dentists never figure out until it’s too late. The pressure to stay on schedule, the chaos of last-minute emergencies, the constant tension with staff… it’s not just part of the job. It’s a signal that something’s off. This episode is about the real reason burnout creeps in, even when things look fine on the surface — and the kind of mindset shift that can fix it without blowing up your whole practice. If the day-to-day feels heavier than it should, this is one worth hearing. Connect with Dr. Mark Email Website ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! ------------- Medical Billing Made Easy! Dental Classroom Online: Use ODYSSEY for a 10% courtesy ------------- *Is your AR out of control? Is your admin team burning out? 😩 Maybe it's time for help. It's easier than you think and you'll wonder why you didn't do it sooner. Have a conversation with Wisdom Dental Billing to see how they can help. Reach out them here: ------------- Synergy Dental Partners offers lower prices for your dental supplies and services NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: /episode/index/show/nobodytoldmethat/id/36853710

EP 150 She Turned $40/mo Side Hustle into a 7-Figure Dental Business! 05/24/2025

EP 150 She Turned $40/mo Side Hustle into a 7-Figure Dental Business! More management and insurance knowledge in my newsletter: She started charging just $40 a month—now she runs a business that hit 7 figures. In this episode, Amanda DeMoura shares how her small side hustle evolved into a thriving dental business, what it really took behind the scenes, and the unexpected turns that shaped her success. In this episode, we talk about her journey from the ground up, navigating remote work and entrepreneurship, and what happens when growth forces you to make big, uncomfortable decisions. If you're in the dental industry, healthcare admin, or just curious how real businesses are built behind the scenes, this conversation is full of honest moments. It’s a story about ownership, reinvention, and figuring it out as you go. Connect with Amanda: Website: Email: Podcast: ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! ------------- Medical Billing Made Easy! Dental Classroom Online: Use ODYSSEY for a 10% courtesy ------------- *Is your AR out of control? Is your admin team burning out? 😩 Maybe it's time for help. It's easier than you think and you'll wonder why you didn't do it sooner. Have a conversation with Wisdom Dental Billing to see how they can help. Reach out them here: http://withwisdom.com/teresaduncan ------------- Synergy Dental Partners offers lower prices for your dental supplies and services NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: /episode/index/show/nobodytoldmethat/id/36698000

EP 149 Dr. Greg Wu Defies Medical Odds and Grows As A Leader 05/08/2025

EP 149 Dr. Greg Wu Defies Medical Odds and Grows As A Leader More management and insurance knowledge in my newsletter: A stroke stole his manual skills—could it end his career? In this episode, Dr. Gregory Wu opens up about the life-altering moment a stroke derailed his clinical career and how it made him a better businessman and leader. At the peak of his practice, Greg faced a sudden medical crisis that left him unable to perform dentistry—a devastating blow to any clinician. He shares what it felt like to lose not just motor function, but his professional identity. They dive into the emotional impact, the grieving process, and the harsh reality of what happens when your livelihood is tied to your hands. Greg also discusses the lessons he learned about disability insurance, financial planning, and how ego can complicate the recovery process. If you’ve ever wondered what would happen if you couldn’t practice tomorrow, this conversation is your wake-up call. Dr. Wu’s story is one of resilience and redefining purpose when the career you love is forever altered overnight. Connect with Dr. Gregory Wu Instagram: LinkedIn: Email: greg.wu at emerson-dental.com Online Summit: May 30th from 8:00am to 4:00pm CST ------------- *Is your AR out of control? Is your admin team burning out? 😩 Maybe it's time for help. It's easier than you think and you'll wonder why you didn't do it sooner. Have a conversation with Wisdom Dental Billing to see how they can help. Reach out them here: ------------- Medical Billing Made Easy! Dental Classroom Online: Use ODYSSEY for a 10% courtesy ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! ------------- Synergy Dental Partners offers lower prices for your dental supplies and services NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: /episode/index/show/nobodytoldmethat/id/36488465

EP 148 What To Do When Tragedy Strikes A Dental Practice 04/23/2025

EP 148 What To Do When Tragedy Strikes A Dental Practice More management and insurance knowledge in my newsletter: What actually happens when an unexpected loss or injury shatters the routine of your practice? It’s a question no one wants to ask—until it’s too late. I would like to walk you through the uncertainty that can unfold in a dental practice when the unexpected happens to the doctor at the center of it all. My hope is that you are prepared - nobody told me that, remember? The sudden loss of a dentist—especially in a solo or small practice—is not just a tragedy. It’s a disruption that ripples through patients, staff, finances, and even the long-term value of the business. What has to happen right away? Should the office close? How do you support a grieving team while still making decisions that keep the doors open? But death isn’t the only event that can throw a practice into turmoil. I also discuss scenarios like disability, serious injury, or anything that keeps a dentist from returning to work. Each one brings its own emotional and operational fallout, and without a plan, the burden often falls squarely on the manager’s shoulders—right when they’re least prepared to carry it. And what if the unexpected - good or bad - happens on the other side of the desk? What if it’s you—the manager—who needs to step away, transition into a new career, or start something of your own? We’ll explore how to prepare for your own exit with intention and clarity, making sure the practice doesn’t fall apart the moment you walk out the door. This is a raw and necessary look at what no one wants to talk about—until it’s already happening. Because if no one else has told you what to do when it all goes sideways, I’m here to help and to make sure you’re not caught in the dark. ------------- Medical Billing Made Easy! Dental Classroom Online: Use ODYSSEY for a 10% courtesy ______________ *Is your AR out of control? Is your admin team burning out? 😩 Maybe it's time for help. It's easier than you think and you'll wonder why you didn't do it sooner. Have a conversation with Wisdom Dental Billing to see how they can help. Reach out them here: http://withwisdom.com/teresaduncan ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! ------------- Synergy Dental Partners offers lower prices for your dental supplies and services NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: #Dental #Dentistry #DentalPractice /episode/index/show/nobodytoldmethat/id/36274225

EP 147 Why Most Dentists Are Losing Money on PPOs… And How to Stop It! 04/08/2025

EP 147 Why Most Dentists Are Losing Money on PPOs… And How to Stop It! More management and insurance knowledge in my newsletter: Are you a dentist or manager in a seemingly endless struggle to stay profitable on PPO plans? You're definitely not alone. One of my first trusted resources in dentistry was Unlock the PPO’s Sandi Hudson and Lisa Weber. Sandi joined me for a truly nerdy but very informative chat about networks and negotiations. We talked about the hidden challenges within shared network agreements and how she avoids “over-networking” and helps us understand opt-out procedures. 👇🏻 Connect with Sandi Hudson Website: Facebook: ADRCC: ------------- *Medical Billing Made Easy! This curriculum helps you learn if and be compliant with the regulations. Dental Classroom Online: Use ODYSSEY for a 10% courtesy ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! ------------- *Is your AR out of control? Is your admin team burning out? 😩 Maybe it's time for help. It's easier than you think and you'll wonder why you didn't do it sooner. Have a conversation with Wisdom Dental Billing to see how they can help. Reach out them here: ------------- *Synergy Dental Partners offers lower prices for your dental supplies and services NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: #DentalBilling #DentalInsurance #DentalClaims *Thank you to these companies for supporting and believing in the podcast! /episode/index/show/nobodytoldmethat/id/36024100

EP 146 Key Tips You Absolutely Need Before Outsourcing Your Dental Billing! 03/25/2025

EP 146 Key Tips You Absolutely Need Before Outsourcing Your Dental Billing! More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Outsourcing your dental billing can either clean up your RCM or leave you picking up the pieces. Before you trust someone with your cash flow, make sure you know exactly what to ask and what to look for in a biller. In this episode, Julia Nevo shares hard-won lessons from working in the world of dentistry and dental billing. We cover what makes a great dental biller truly valuable, and why outsourcing without a solid vetting process can backfire. You’ll learn how to filter for the right skills, systems, and mindset — especially when it comes to handling dental insurance. We dig into the most common billing mistakes dental offices make, what red flags to watch out for during outsourcing, and how to avoid billers who talk a big game but can't deliver. Julia also explains how a dental biller can be your extra layer of protection against carrier and legal audits. Whether you're considering outsourcing or looking to upgrade your current billing setup, this conversation will help you protect your revenue, sharpen your processes, and grow a more sustainable dental business. ------------- Connect with Julia Website: ------------- Medical Billing Made Easy! Dental Classroom Online: Use ODYSSEY for a 10% courtesy ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! ------------- Synergy Dental Partners offers lower prices for your dental supplies and services NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: #DentalBilling #DentalInsurance #DentalClaims /episode/index/show/nobodytoldmethat/id/35847510

EP 145 DENTAL INSURANCE and MEDICARE ADVANTAGE Secrets You Need to Know! 03/11/2025

EP 145 DENTAL INSURANCE and MEDICARE ADVANTAGE Secrets You Need to Know! More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Missing these insurance secrets could cost your dental practice - are you prepared? From navigating insurance portals and password overload to the shift toward Electronic Funds Transfers (EFTs), the demands on dental teams are growing. Colleen Huff shares insights on handling leased networks, making informed choices about dental insurance, and avoiding the pitfalls that catch many offices off guard. We also dive into Medicare Advantage Plans—how they’re changing, why benefits might shrink, and what this means for your office. With Medicare benefits in flux, reviewing plans annually is essential to avoid surprises. If your practice isn’t keeping up with Medicare updates, you could be facing unnecessary complications. Don’t let insurance confusion lead to costly mistakes. Learn how to manage these challenges with smart strategies, proper coding, and the right tools. Colleen also previews her upcoming training modules to help you take control of your dental insurance game. This is for you, insurance nerds! ------------- Connect with Colleen: Facebook: Instagram: LinkedIn: Website: ------------- Medical Billing Made Easy! Dental Classroom Online: Use ODYSSEY for a 10% courtesy ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: #MedicareAdvantage #Dental #Dental Insurance /episode/index/show/nobodytoldmethat/id/35599150

EP 144 Dental Billing & Outsourcing with Michelle Repash 02/25/2025

EP 144 Dental Billing & Outsourcing with Michelle Repash "More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter || " Dental billing companies can spot embezzlement and cash flow issues faster than your in-house team! Dental billing expert Michelle Repash shares how she uncovered employee theft by noticing deleted insurance checks - a discovery that led to jail time for a trusted, long-term staff member. With 35 years of dental experience, Repash explains why traditional in-house billing is becoming so difficult due to increasing insurance complexities and team burnout. She reveals key red flags to watch for, including staff resistance to billing help and shared passwords among team members. Most importantly, she emphasizes the critical need to separate billing duties - the person following up on claims should never be the same person posting payments. Integrity Dental Billing's founder also shares insider tips for practices not ready to outsource: work rejections immediately, run AR reports consistently, and follow up on claims over 40 days old. For practices ready to make the switch, she offers a $500 first-month discount for podcast listeners. Mention this podcast to receive a $500 courtesy toward your first month! Connect with Michelle Website: Facebook: Linked In: ------------- Medical Billing Made Easy! Dental Classroom Online: Use ODYSSEY for a 10% courtesy ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: #DentalBilling #DentalInsurance #DentalClaims #NPINumbers #DentalPracticeManagement #DigitalBillingSolutions #InsuranceFraudDetection #OutsourcingDentalBilling #ARReportMonitoring #IntegrityDentalBilling #DentalEmbezzlement #ModernDentalBilling #BillingAuditTrail #DentalClaimManagement #PracticeEfficiency /episode/index/show/nobodytoldmethat/id/35404305

EP 143 Medical Billing for Dental Procedures: Your Newest RCM Tool 02/11/2025

EP 143 Medical Billing for Dental Procedures: Your Newest RCM Tool More management and insurance knowledge in my newsletter: Leslie Icenogle, CPC, a leading medical-dental billing expert, shared her strategies to maximize your dental revenue through proper medical coding. From documenting procedures correctly to navigating Medicare's maze, she breaks it down for me. She also shared how a chance encounter at a post office led to significant patient benefits - it’s a great story! It demonstrates how proper medical billing can dramatically impact patients. Most importantly, she revealed why many dental offices are leaving money on the table by not exploring medical billing options. You know I perked up about that topic! FROM LESLIE, A CLARIFICATION ON ONE POINT: Medicare Part B, DME-covered appliances (with an actual sleep apnea diagnosis, MD referral, an appliance that meets their criteria, etc.): Non-participating DMEPOS suppliers can accept assignment on a case-by-case basis: If you do NOT accept assignment: There is a Medicare stipulation for DME providers only, which says if you are enrolled as a non-participating DME provider and assign benefits to the patient, you may collect your fees in full from the patient. In this case, and this case only, you are not limited to the Medicare allowable. If you DO accept assignment: Medicare will pay 95% of the limiting fee, and you can collect/charge up to 15% above that fee. (Take the limiting fee (say $3,000) times 95% ($2,850), then times 115% ($3,277.50). In this example, you would charge the patient $3,277.50 and no more—since you accepted the assignment on this case.) The EOMB would tell you that (what the deductible and co-insurance amount is)--as I am sure you know. Participating suppliers that accept assignment are limited to Medicare's approved amount for that appliance. Connect with Leslie Dental Classroom Online: Use ODYSSEY for a 10% courtesy Email: ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! ------------- Synergy Dental Partners offers lower prices for your dental supplies and services NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: /episode/index/show/nobodytoldmethat/id/35208070

EP 142 How Erika Pusillo Built A Dream Career As A Dental Manager 01/28/2025

EP 142 How Erika Pusillo Built A Dream Career As A Dental Manager Ever wonder what happens when a sterilization tech becomes a practice optimizer for a 50-person dental office? I sat down with someone who lived that exact journey, and her insights might surprise you. Meet Erika Pusillo, who shares her transformation from handling sterilization duties to optimizing one of Florida's leading dental practices. Our conversation touched on the challenges and triumphs of managing a large dental team, including the delicate balance of associate relationships and the art of keeping talented team members engaged. Erika opens up about her own moments of doubt, near-resignation, and ultimate growth into a respected practice leader and coach. I was impressed with her refreshingly honest perspective on feedback, humility, and what it really takes to evolve beyond the traditional office manager role. Whether you're managing two team members or fifty, her insights are invaluable for any dental practice leader. Key Takeaways: Communication is crucial between practice owners and managers Regular check-ins (quarterly for doctors, every 3 months for team members) are vital Success requires going beyond the 9-5 mentality Create opportunities for growth within your existing structure Give first, monetize later when pursuing speaking/coaching Additional Bulletproof Dental podcasts featuring Erika Connect with Erika Email: Find her through: Spodak Dental and Bulletproof Dental Practice ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: /episode/index/show/nobodytoldmethat/id/35004090

EP 141 Hiring a Dental Manager? Avoid These Mistakes 01/14/2025

EP 140 My Advice and Two Impactful Words For An Amazing 2025 12/31/2024

EP 140 My Advice and Two Impactful Words For An Amazing 2025 Along with my quick wrap up of 2024 I thought that I'd share two words that have helped me in difficult situations. Perhaps they'll come in handy for 2025 and the many decisions to come. The simple words "unless" and "until" have helped me get to the root of objections and set boundaries. Don't worry - I'll give you examples! What You'll Learn: Set Boundaries Effectively: Learn how I use "until" to create clear boundaries when encountering new situations. Find Real Reasons: Asking someone “unless what happens?" can be uncomfortable but I share why it's so important. Sometimes people are too nice to give you the answers you need to grow as a person and a manager. Imperfection Is Okay: As you go through 2025, remember to give yourself grace and permission to mess up. Perfect people don't grow because they have nothing to learn from. Besides, perfect people are annoying 😄 2025 is going to be fantastic - I just know it. How do you feel about your resolutions and goals? I'd love to know! More About My Passion Project: I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Members will have access to business building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: /episode/index/show/nobodytoldmethat/id/34653030

EP 139 Industry Updates and How They Impact Your Dental Business with Ted Osterer 12/17/2024

EP 139 Industry Updates and How They Impact Your Dental Business with Ted Osterer Ted Osterer returns to the show to discuss recent bankruptcies and sales in our industry. Large companies are experiencing shifts and they have teams of advisors. How can a smaller dental business learn from these mistakes and strategize for their own success? Ted shares how understanding key financial metrics like EBITDA, cost of goods, and margins has become essential in the dental industry. Businesses have to use data instead of intuition.What about offices that haven’t had that kind of training? Now is the time. Now more than ever, business owners must adopt a mindset of financial clarity to make smarter decisions. Key Takeaways: The impact of DSOs on dental business practices is a double-edged sword, with positive financial insights but also challenges in maintaining company culture. The recent wave of mergers and acquisitions in the dental industry, like Patterson going private and BIOLASE’s bankruptcy, will likely reshape the sector. Education and customer success initiatives can be powerful but require long-term commitment for real results. To navigate current pain points, dental offices are encouraged to adapt, whether it’s adjusting payment policies, working more hours, or improving treatment presentations. There’s optimism for a consumer confidence rebound in 2025, with a rise in entrepreneurial tactics and a slow but steady industry recovery. Visit The Synergy Dental Partners: NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit odysseymgmt.com to check out my book, webinars and courses. ------------- Don’t forget to check out my other podcast Chew on This - A Dental Podcast! **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: #businessgrowth, #dentalpractice, #financialmetrics, #keyperformanceindicators, #businessdecisions, #profitmargins, #financialstrategy, #dentalfinance, #practicemanagement, #dentibusiness, #practicetips, #smartbusinessdecisions, #financialsuccess, #businessperformance, #metricsthatmatter, #dentalpracticgrowth, #businessprofitability, #dentalindustry, #financialplanning, #keybusinessmetrics, #practiceperformancetips /episode/index/show/nobodytoldmethat/id/34483540

Ep 138 What Every Dental Practice Needs to Know About Labor Laws and Employee Relations 12/03/2024

Ep 137 How and When to Terminate a Patient 11/19/2024

EP 136 Growing Into A Great Manager 11/06/2024

EP 135 Chew On This Cross-Pod: Space Dentistry and Assistants Giving Injections 10/22/2024

EP 134 What's The AADOM Conference All About? | American Association of Dental Office Management (AADOM) 10/08/2024

Ep 133 Cross-Pod: The Future of Dental Billing 09/10/2024

EP 132: How to Manage Out-of-Control Claims in Your Dental Practice 08/27/2024

EP 131: The Truth About Going Out of Network 08/13/2024

EP 130: Insurance Mailbag: Audits, Medicare Advantage & Disallows 07/31/2024

EP 129: Mastering Dental Marketing with Sean Hamel 07/22/2024

EP 128: Virtual Clinical Dentistry Is Easier You Think with Brant Herman 06/30/2024

EP 127: Bite-Sized Social Media Strategies for Dental Teams with Rita Zamora 06/15/2024

EP 126: Virtual Receptionists and Digital Customer Service with Rita Zamora and Rebecca Herring 06/05/2024

EP 126: Virtual Receptionists and Digital Customer Service with Rita Zamora and Rebecca Herring Don't forget to check out the video episode on ! In this episode of "Nobody Told Me That!" we explore how modern solutions like virtual assistants are transforming dental practices. Joined by industry experts Rita Zamora and Rebecca Herring, expect thought-provoking insights on the rise of virtual front desk teams and how they're revolutionizing patient interactions. From chatbots charming Gen Z to full virtual admin teams, we discussed the tech-savvy solutions reshaping the dental experience. Rebecca shares her tale of triumph with off-site admin teams, boosting efficiency and patient satisfaction. And don't miss Rita’s observations from a high-end salon's virtual reception team - could it be the blueprint for your practice's next big move? Pro tip: Personalized touchpoints like follow-up calls are still king, even in a digital world. So, if you’re considering a virtual workforce, tune in to rethink and refresh your approach to exceptional dental care. Connect with Rita Zamora: | Connect with Rebecca Herring: ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. ------------- Visit to check out my book, webinars and courses. ------------- **If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: /episode/index/show/nobodytoldmethat/id/31679357

EP 125: AI’s Impact on Diagnosis, Treatment and Insurance Claims with Dr. Mike Barniv 05/22/2024

EP 124: GPOs, PPO Challenges, and Supply Savings with Ted Osterer 05/08/2024

EP 123: Dental Insurance Updates with Lisa Greer of CDA 04/24/2024

EP 122: Training, Profitability, and Patient Conversations with Dayna Johnson 04/10/2024

Nobody Told Me That! A Dental Podcast with Teresa Duncan

TOPICS