Nobody Told Me That! with Teresa Duncan

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

EP 122: Training, Profitability, and Patient Conversations with Dayna Johnson 04/10/2024

EP 121: DSO Operations and Practice Valuations with Dr. Tony Stefanou 03/31/2024

EP 120: The Multigenerational Dental Office with Michelle Coker and Matt Nelson 03/13/2024

EP 119: Hygiene Advancements and Issues for 2024 with Rachel Wall, RDH, BS 02/29/2024

EP 118: Dental Compliance Challenges and Solutions with India Chance 02/13/2024

EP 118: Dental Compliance Challenges and Solutions with India Chance SHOW NOTES: Don't forget to check out the video episode on ! Returning guest India Chance joined me for another infection control, bug-filled episode! She's the founder of Learn to Prevent and always teaches me something new. Sometimes I wish I didn't know it but it's important for our patients and practices. Some highlights from our talk: Infection Control and Compliance: Autoclaves - who knew they could be a hot topic? See what I did there? 😄 We talked tracking parameters for every autoclave cycle and how digital solutions are becoming the standard. HIPAA Compliance: She shared what to expect during an audit and how to deal with the stress on managerial staff and practice owners. India shares why it motivated her to create a comprehensive onboarding program for new hires. The Importance of Compliance: India talks about her transition from dental hygienist to an infection control inspector. Social Media and Compliance: The potential risks and repercussions of posting on social media platforms, especially concerning HIPAA, OSHA violations, and infection control breaches, are highlighted. Release forms and best practices for using patients' images or likeness on social media - make sure you have them or risk legal action! For more information on India Chance's programs and services, visit her website to learn more about infection control, HIPAA, and OSHA compliance. Connect with India: Learn2Prevent: https://www.learn2prevent.com/ FB: https://www.facebook.com/Learn2Prevent Learn2Prevent™️ (@learn2prevent) • Instagram photos and videos LinkedIn: ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ------------- Visit to check out my book, webinars and courses. ------------- YouTube: /episode/index/show/nobodytoldmethat/id/29925543

EP 117: Breaking Down Interoperability Challenges with Dr. Bryan Laskin 01/28/2024

EP 117: Breaking Down Interoperability Challenges with Dr. Bryan Laskin Don't forget to check out the video episode on ! In this episode, I sat down with Dr. Bryan Laskin – a dental tech entrepreneur, an author and a good friend. He's been on before (Ep 76) and just like last time, the conversation flowed. Dentistry is changing behind the scenes. We think of progress as materials updates and faster scans. But what happens when the changes occur behind the scenes yet have such a huge impact on your job? Some highlights from our talk: Digital Transformation and Interoperability: We started by exploring the progression of dentistry from analog to digital and now, Bryan's concept of interconnected dental practices. He emphasized the urgency of interconnected electronic dental records and the barriers hindering quality care and innovation. Patient Records and Compliance: The lack of standard procedures for patient data sharing and record access was a chief concern. We dissected the potential fines for non-compliance with federal regulations, and the absence of insurance coverage for such penalties. Bryan provided insights into efforts being made for the development of standards in dental data accessibility. Clinical and Business Integration: The focus then pivoted to the integration of clinical and business insights in dentistry for collective success. We delved into the necessity of this harmonious relationship and the impact it has on the industry as a whole. Challenges and Solutions: The discussion flowed into the challenges faced in dental practices, including misdiagnoses stemming from disparate referral forms and varied laboratory versions. The need for accurate information for precise diagnostics was heightened. Government Intervention and Future Outlook: We rounded off with thoughts on potential government intervention to reform the dental industry, with an emphasis on integrating medical and dental operations and addressing workforce challenges. Bryan shared his perspective on the future of dental technology and the promising advancements up ahead. Connect with Dr. Bryan Laskin at where you can also find the link to get his new book, Dental Disorder. ------------- Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power. NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase. ------------- My new insurance course is out! is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ------------- Visit to check out my book, webinars and courses. ------------- YouTube: /episode/index/show/nobodytoldmethat/id/29677323

EP 116: Dental Industry Shifts: AI, Hygiene Compacts, and Conferences with Andrew Johnston and Kevin Henry 12/27/2023

EP 116: Dental Industry Shifts: AI, Hygiene Compacts, and Conferences with Andrew Johnston and Kevin Henry In this episode, I was joined by Andrew Johnston, co-founder of “A Tale of Two Hygienists,” and the man responsible for The Dental Podcast Network at Dental Economics. He's also a restorative hygienist. Also making an appearance was Editor-In-Chief at Dr. Bicuspid and my Chew On This Podcast co-host, Kevin Henry. We discussed some of the noticeable movements that have been shaking the current norms in the dental industry: Artificial Intelligence: We had to discuss the world of artificial intelligence (AI) and its industry impact. From its potential applications in administrative tasks and clinical settings to concerns about accuracy and overreliance, we tackled the evolving role of AI in the dental field for 2023 and beyond. Compacts between states for dental licenses: We're facing challenges with dental professionals obtaining licenses in different states and the impact on competency and efficiency. The concept of compacts is significant as it highlights the need for agreement on education standards and scope of practice across states. This issue of differing standards and practices has implications for the mobility and professional development of dental practitioners. And yes, we go into what a compact actually means! Evolving landscape of industry events: Declining attendance at dental conferences introduces financial strain to vendors. It's actually helped the rise of online CE platforms. There's a need for a different approach to attract quality education and speakers to create an amazing attendee experience. Let's see if 2024 brings improvements but we should be prepared for new developments. Connect with Andrew Johnston at Connect with Kevin Henry on his and at Don’t forget to check out my other podcast, , also with Kevin as my co-host. ------------- Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through the link below (no affiliate money to me) and see if they're a fit. ------------- My new insurance course is out! is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ------------- Visit to check out my book, webinars and courses. /episode/index/show/nobodytoldmethat/id/29243858

EP 115: The Threat of Workplace Violence In Dental Offices with Duane Tinker 11/27/2023

EP 115: The Threat of Workplace Violence In Dental Offices with Duane Tinker In this episode, we dive deep into the concerning issue of workplace violence in dental offices. I was joined by my friend Duane Tinker, a compliance consultant and former investigator for the Texas Dental Board. This episode is a bit more serious than usual but oh so important. Dental Office Safety: We discuss the duty of business owners to provide a safe workplace, the importance of contingency plans, and the potential legal ramifications they may face in case of violent incidents. We also touch on the delicate topic of carrying guns at work - you have to know your local laws and regulations. The episode took a sobering turn as we discussed real-life cases where dentists have been killed in their offices. We explore the traumatic aftermath of such incidents and the long-lasting effects they have on individuals and the dental field as a whole. Safety Measures and Self Defense: We also touch on practical safety measures that dental offices can implement, such as panic buttons, safe rooms, and preparation exercises. Tink (as his friends call him) offers valuable insights into self-defense methods that you can utilize, including using non-traditional objects as weapons. Staying Informed and Educated to Ensure Compliance: Tink shares his expertise on fraud, waste, and abuse laws and why you can no longer take the risk that “it won’t happen to you.” I hope that this episode empowers you to create a safer and more compliant dental practice. For you and your team. Resources from the call: ADA’s Tip Sheet on Workplace Violence: Elite Learning’s class on the topic: Article on Patient Aggression: Connect with Duane “Tink” Tinker: Facebook: and Linkedin: ------------- My new insurance course is out! is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. Don’t forget to check out my other podcast If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ------------- Visit to check out my book, webinars and courses. /episode/index/show/nobodytoldmethat/id/28811123

EP 114: Shake Up Your Marketing with Gary Bird of SMC National 11/10/2023

EP 114: Shake Up Your Marketing with Gary Bird of SMC National In this episode, I was joined by Gary Bird, founder and managing partner of SMC National, to discuss changes in dental marketing strategies. We talked about many topics but really became animated when these came up: Video Marketing: Gary emphasized the importance of video in marketing, especially for promoting larger dental treatments. He discusses how high-quality videos can lower customer acquisition costs, build trust with patients, and address specific concerns of pediatric patients and their parents. He also explains how dentists who are camera-shy can use other staff members for their videos and highlights the value of regular content creation for social media. Practice Management Software: We talked about collaboration resistance of software providers and how the limitations of existing software solutions result in offices with multiple products. But don’t worry, the emerging trend of all-in-one software solutions is here. Again. Marketing Strategies and Business Growth: Marketing strategies now include membership plans and expanding service mix marketing of clear aligners and implants. But what to do about the challenges of finding/hiring hygienists? Gary shares insights into tracking Return on Investment (ROI) for marketing efforts, addressing issues within the office that affect marketing success, and negotiating rents and cutting costs to improve financial situations for dentists. I hope you glean a handful of tips to shake up your own marketing! Connect with Gary: and at Instagram: and Podcasts: ------------- My new insurance course is out! is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. Don’t forget to check out my other podcast If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ------------- Visit to check out my book, webinars and courses. /episode/index/show/nobodytoldmethat/id/28586383

EP 113: Preventing Cyber Attacks, Phishing and HIPAA Fines 10/23/2023

Ep 112: PANEL: What Dentists Want In A Manager 09/28/2023

EP 111: Secrets of a Well-Systemized Dental Practice with Dr. Addison Killeen 08/20/2023

EP 111: Secrets of a Well-Systemized Dental Practice with Dr. Addison Killeen It's not often I can fangirl over one of my guests! Dr. Addison Killeen joined me to discuss the importance of systemization in dental practices and how it can transform the way we run our businesses. I've listened to him speak on these topics and am thrilled to share this knowledge with you. He believes that high levels of systemization and consistency lead to easier onboarding of new employees. We discussed the need for leaders to regularly evaluate and update their checklists and processes - things change! Addison also opens up about the challenges of dealing with potential theft and the heartbreaking reality of a trusted team member becoming dishonest. He shares practical tips on implementing systems like video cameras and multiple hands on money to prevent theft and create checks and balances. But it's not all serious business! We dove into the why and how of his extensive line of operations manuals. I highly recommend them if you're seeking consistency in your systems. Whether you're a dentist looking to streamline your practice or a team member wanting to contribute to a more efficient workplace, this episode is packed with practical advice and inspiration. As promised, I share below my favorite podcast episodes in which he gives mini-financial lessons. Listening to them is how I became a fan! Reach out to Dr. Killeen: ------------- Some of my favorite episodes with Dr. Killeen on The Dental Entrepreneur Podcast: How to Double Profitability and In the Trenches - Systemization and Overhead Control Cash Flowing Throught Your Business and ------------- My new insurance course is out! is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment. If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals! ------------- /episode/index/show/nobodytoldmethat/id/27787947