EP 152 Future of Interoperability of Dental Information with Steve Roberts, CEO of VYNE
Nobody Told Me That! A Dental Podcast with Teresa Duncan
Release Date: 06/24/2025
EP 172 Things Every Dental Assistant Wants in 2026 (Dental Assistant Retention Secret)
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: What keeps great dental assistants loyal to a practice and why do so many leave? Julie Varney shares what dentists can understand about retention, respect, leadership, and building a team that wants to stay. We discuss career growth, communication, and what today’s assistants actually want from the practices they join. We then dig into what makes a dental practice worth staying in, from creating trust and offering education to avoiding the mistakes that drive good assistants away. We touch on workforce challenges, team...
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EP 171 The Truth About Running a Dental Practice in 2026
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: Dentistry is changing fast and most practices are either adapting or falling behind. From rising costs and staffing challenges to new technology and shifting patient expectations, what used to work no longer guarantees success. In this episode, I brought back my friend Ted Osterer from Synergy for an honest conversation about what’s really happening inside dental practices today. What’s the impact of digital tools like scanners and AI? Is there a method to hiring and keeping quality staff? Why are some offices...
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EP 170 How to Dominate AI Search Results in 2026 (Dental Marketing Tips)
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: If your dental marketing still focuses only on getting found by Google, you’re already behind because today your real audience is not just patients. It’s AI deciding whether your dental practice deserves to be recommended at all. The dental marketing strategy shift right now is that visibility is no longer just about your website or traditional SEO but about how clearly your entire online presence tells a consistent story that AI can understand and trust. Search behavior is evolving fast, and while patients still use...
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EP 169 I Taught Dentists Leadership (And I Learned This!)
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: Sometimes the most powerful management lessons come from honest conversations with dental professionals who are navigating the same challenges every day. I'm sharing two recent post-lecture conversations that revealed common leadership struggles. One attendee shared how exhausted she felt in her role but also felt guilty about even thinking of leaving because of perceived obligations to the dentist. That moment highlighted the difference between working from obligation and working from a true sense of calling. Obligation...
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EP 168 What Makes a Great Dental Office Manager (It’s Not What You Think)
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: This episode with my friend Michelle Affanato breaks down what truly makes a great dental office manager, especially for those promoted from within or stepping into the role for the first time. We get honest about the realities of new manager energy ranging from being handed a title without training to suddenly managing former coworkers who now see you differently. Is this why so many managers feel overwhelmed early on? Maybe it's not because they are incapable but because expectations were never clearly defined. Michelle...
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EP 167 Can Expanded Function Dental Assistants (EFDA) SOLVE The Dental Shortage?
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: Dental practices are being stretched thinner than ever, but the solution isn’t just hiring more people. It’s learning how to better use, train, and trust the team you already have. In this episode, I sit down with Stacey Singleton - assistant extraordinaire - to discuss how dental practices can adapt to staffing shortages by rethinking team roles and expanding responsibilities within proper scope of practice. We talked about expanded function dental assistants, smarter scheduling, access to care challenges, and...
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EP 166 The Real Reason Dental Billing Is So Frustrating
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: Does dental billing feel harder than it used to? You’re doing the same work, but claims stall, rules change, and nothing seems consistent anymore. My friend and Dental Revenue Network member Brooke Bird joins me to break down why that’s happening. The rules keep changing, knowledge is scattered, and practice management systems haven’t kept up all that well. Why does working on claims now feel like detective work? Different payer quirks and clearinghouse changes have quietly slowed cash flow. What are your options?...
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Special Episode: Chew On This Trends for 2026
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: What will dentistry really look like in 2026? Teresa Duncan and Kevin Henry cut through the noise to unpack the economic, workforce, insurance, and technology trends that will shape dental practices sooner than many expect. They take a data-driven look at trends such as persistent staffing shortages and rising labor costs to the growing role of AI. Compliance risk is increasing and practices face mounting profitability pressure. How can we refocus on business fundamentals while adapting to shifting patient...
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EP 165 The Side of Dental Practice Management No One Talks About!
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: Most dental practices don’t struggle because of dentistry but because of what happens behind the scenes. Practice management is rarely taught even though it controls profitability, team morale, and long-term growth. My friend Olivia Smith shares insight and stories of her clients’ misses and wins. The realities of running a successful dental practice include understanding KPIs (without drowning in numbers) to leading teams with clarity and accountability (without losing your mind!). We touched on so many...
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EP 164 How To Protect Your Dental License
Nobody Told Me That! A Dental Podcast with Teresa Duncan
More management and insurance knowledge in my newsletter: Did you know that throwing away a simple "education letter" from an insurance company could be the first step toward an audit seven years later? Or that hiring a team member without checking the exclusion list could label your practice "radioactive" and cut you off from federal funding? Many dental practice owners don't realize that common habits, like billing under a selling doctor's name during a transition are actually considered False Claims fraud. In this episode, I sit down with dental-specific attorney Justin Withrow to reveal...
info_outlineMore management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter
Imagine a dental world where patient data flows as freely as it does in medicine—no more wasted time, lost information, or clunky workarounds. Vyne’s CEO Steve Roberts sits down with me to discuss why the dental industry is ready for transformational change and what that means for claims processing, practice efficiency, and ultimately, better care for your patients. I shared my frustration at the unfairness of ptient data being gatekept just for profit. It could be happening to you - it just seems normal. But it’s not right.
Key Talking Points:
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Why Patient Data Needs to Flow Freely
Dental software systems shouldn’t make it difficult or expensive to easily share patient information. Uncover how the lack of interoperability holds practices back, limits care quality, and what it will take to catch up to the medical field’s standards.
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The Evolution of Claims Processing & Real-Time Demands
We talked about the trend of carriers seeing value in letting us have more access to claims and benefit information. How do we make it standard?
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Change Healthcare’s Security Breach—A Wake Up Call
Hear lessons learned from last year’s Change Healthcare security crisis that exposed vulnerabilities across the entire claims ecosystem. Find out what offices and vendors are doing to build redundancy, improve security, and ensure practices never face that kind of disruption again.
Whether you’re a dental professional looking to stay ahead of industry changes, or you’re passionate about making your practice more efficient and resilient, this episode is packed with strategies and inspiration for embracing the future of dental claims and technology.
Connect with Vyne:
Website: https://vynedental.com/
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I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/
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Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/
Use ODYSSEY for a 10% courtesy
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*Is your AR out of control? Is your admin team burning out? 😩 Maybe it's time for help. It's easier than you think and you'll wonder why you didn't do it sooner. Have a conversation with Wisdom Dental Billing to see how they can help. Reach out them here: http://withwisdom.com/teresaduncan
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Synergy Dental Partners offers lower prices for your dental supplies and services
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
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My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
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Visit odysseymgmt.com to check out my book, webinars and courses.
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Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt