941: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets
No Vacancy Live and No Vacancy News
Release Date: 04/02/2025
FNA 178: This Episode Will Flohr You
No Vacancy Live and No Vacancy News
is an Associate Professor of Teaching at U of Memphis and the Co-founder & Managing Partner of . Tonight he risks it all by joining Glenn, Craig, and Producers Dave and Suzanne for some ‘innocent’ drinks and laughs to kick off the weekend. Plus, Glenn is on location in New Orleans.
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The Human Side of Hospitality: Stonebridge's CEO Smith on Tech, Talent & Transforming Hotel Culture
No Vacancy Live and No Vacancy News
Why do some hotel companies thrive while others struggle with retention, innovation, and guest satisfaction? In this episode of , we talk with , CEO & President of , who’s bringing humanity back to hospitality — without ignoring the power of technology. 🔑 Key Highlights: 👥 Why putting people first isn’t just good ethics—it’s smart business 🤖 How Stonebridge uses technology to enhance—not replace—human connection 💼 Rethinking workforce culture to increase retention and reduce burnout 📊 The power of real-time data to drive better decisions at every level ...
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NYU IHIF: From RevPAR to TRevPAR: Gauging What Really Drives Hotel Growth
No Vacancy Live and No Vacancy News
Hospitality is shifting—and , President of , joined during the to gauge what’s really happening in the right now. ✔️ Tired of mixed signals from headlines? This episode brings clarity on: *Why focusing on actual trends over trending topics is essential for strategic planning *What PM Hotel Group is seeing with real-time travel demand and consumer behavior *How seasonality shifts and timing affected hotel comp sets in 2025 *Strong ADR growth trends despite softening fundamentals *Firsthand insights from the opening of Evo Tahoe City—where experience-driven travel is thriving ...
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NYU IHIF: Building an Extended Stay Future – With Concord’s Mark Laport
No Vacancy Live and No Vacancy News
What’s really happening with new hotel construction in today’s unpredictable climate? sat down with Mark Laport, CEO of , during this week to discuss: • 🏗️ Why he’s bullish on launching , ’s new extended-stay brand • 💰 The financial balancing act—dealing with skyrocketing costs and persistent labor issues • 🌍 What makes Concord’s approach different, and how they’re betting smart on the future • 🤝 Why relationships—especially in tough times—make or break your ability to grow If you're in hospitality development or operations, this one is essential....
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NYU IHIF: Profit Starts at the Property - Peregrine CEO on Getting Back to Basics
No Vacancy Live and No Vacancy News
Recorded this morning live at , sits down with , CEO of , to unpack the realities of operating, investing, and thriving in today’s uncertain hotel landscape. 📌 Highlights from this episode: How Peregrine focuses on what they can control — guests and employees — to drive long-term profitability Why “no cash registers at the corporate office” is more than a saying—it’s a strategy The truth about today’s slow transaction market (and why that might be an advantage) What disciplined and acquisitions look like in a market with low new development Strategies for identifying...
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NYU IHIF: Zack Gharib on Culture, Capital & Creating the Future of Red Roof
No Vacancy Live and No Vacancy News
Recorded live at the , catches up with , President of , exactly one year after their first interview—this time with plenty to celebrate and unpack. 🔑 What You’ll Learn: How Zack’s first year at the helm shaped a renewed culture and a long-term growth strategy at Red Roof. The impact of new partnerships, including: : boosting guest experience and connectivity. : transforming revenue management with smarter pricing and analytics. : enhancing access to capital for franchisees. Real talk on industry-wide pressures—labor, costs, litigation, insurance, and interest rates—and why...
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NYU IHIF: Market Reality Check with Bruce Ford of Lodging Econometrics
No Vacancy Live and No Vacancy News
Is the hotel industry bouncing back—or just bouncing around? I caught up with , SVP at , during , to tell his razor-sharp perspective on where we really stand when it comes to hospitality investment, development, and demand. 🎧 Here’s why you’ll want to hit play: • Conference crowds are shrinking—what does that signal for the broader economy? • Owners are cutting back, but is that a sign of strength or stress? • Why “drive-to” travel might be your MVP this summer • Conversions are up—new builds, not so much • What brand consolidations really mean for the...
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950: The Last Dance?
No Vacancy Live and No Vacancy News
Today we're saying thanks to all our listeners and saying goodbye. To live shows, that is. Plenty more content coming starting next week, but we're switching up formats to make everyone's lives easier! It's been exhausting doing as many as five live shows a week for five years. Dang, that's a lot. :-)
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949: How Noble Invests in Hotels with Adi Bhoopathy
No Vacancy Live and No Vacancy News
Adi Bhoopathy, Managing Principal and Head of Capital Markets at Noble Investment Group, joins No Vacancy Live to share his insights from over two decades of investing in the hospitality sector. Since joining Noble in 1999, Adi has helped lead more than $4.5 billion in transactions, playing a pivotal role in shaping the firm’s investment strategy and capital relationships. In this episode, we dive into how Noble identifies opportunity in a rapidly evolving market, why Adi believes hospitality is a resilient and rewarding asset class, and what it takes to build trust with institutional...
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948: The Culture Shift: Inside Ben Campbell’s Bold First Year as CEO of Hospitality America
No Vacancy Live and No Vacancy News
In his first year as CEO of Hospitality America, Ben Campbell set a bold tone by putting people and culture at the heart of the company’s strategy—well ahead of the industry curve. From earning back-to-back “Best Places to Work” awards to launching flexible PTO programs and strategic mentorship initiatives, Ben’s leadership has sparked a cultural and operational transformation. This episode dives into how his People First approach, new leadership roles, and investment in soft-branded hotel growth have positioned HA for long-term success. Tune in to hear how bold vision,...
info_outlineWe’re joined by Jamie Cooperstein, author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this hashtagnovacancynews we talk:
· Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities.
· The Power of Emotional Connections: Learn how creating genuine connections can transform guest experiences.
· Concierge Stories Unveiled: Jamie shares jaw-dropping moments from her time as a concierge, including a Botox-saving wedding miracle!
· Finding Passion in Hospitality: From sports journalism to hotel lobbies — Jamie’s journey proves life can surprise you.
· Practical Advice for Hospitality Pros: How to navigate uncertainty, adapt, and excel in this ever-changing industry.
Special thanks to our sponsor, Actabl— giving hoteliers the power to profit. Visit actabl.com today
Find Jaime’s book: https://lnkd.in/eSnWsRbQ
Don't miss this thought-provoking, fun, and insightful conversation! Like, subscribe, and share to stay tuned for more inspiring episodes.
hashtagActabl hashtagtruehospitality