1023: How Conrad Orlando at Evermore Keeps Guests On Property Not in the Parks
No Vacancy Live and No Vacancy News
Release Date: 03/19/2026
Airline Search Data Predicts Hotel Demand: How Hotels Use It
No Vacancy Live and No Vacancy News
During DUETTO PERFORM, I talked with Katie Moro, VP Data Partnerships at Amadeus, about a real problem for hoteliers right now: data everywhere, decisions nowhere. 🛫 Katie explains using airline search and booking signals to separate intent from real demand 📊 She compares booking curves across hotels, airlines, and short-term rentals and adjusts for lead-time differences 🎯 She uses age-range data to tighten channel mix and marketing decisions 🏢 She says group profitability needs more than room nights—meeting space and F&B data matter too ✅ Her first move: audit what you...
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Hotel Revenue Tips: 3 Simple Upsells That Add Income Fast
No Vacancy Live and No Vacancy News
Bruce Jordan gives three simple revenue ideas that don’t require a renovation—just better packaging and pricing. During AAHOACON, I talked with Bruce Jordan, creator of Hotel Guest Management, about ways hotels can add income when margins feel tight. 👶 Child safety room: charge $30–$50 per night for a childproof setup 👥 Protect group revenue: upgrade the group and lower the rate instead of losing thousands protecting 10 rooms 🤝 Affiliate revenue: package local restaurants and excursions and get paid on referrals 💆 Bonus: sell massages with a retail mindset—if it costs $100,...
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FNA 208: Seeing Red
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Red Roof Chief Development officer Matt Hostetler kicks back with Glenn, Craig and Dr. Producer Suzanne as they kick off the weekend with some drinks, stories from the road and another round of our Hotel Pet Peeves.
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1029: How Margaritaville Hollywood Beach Turns Meetings Into Repeat Leisure
No Vacancy Live and No Vacancy News
Food and beverage drives nearly half of annual revenue at Hollywood Beach Resort. Glenn Haussman tours with , Director of Sales & Marketing. The property is managed by our friends at ! 🩴 The flip-flop entrance sets the tone and drives social content 🏖️ The boardwalk + beach location fuels energy and local demand 👨👩👧👦 The guest mix shifts by season: couples vs families vs groups 🏢 Meetings live on the 9th floor with ocean views and a 10,000-square-foot ballroom 🔁 Meeting attendees return later for leisure stays with family Thanks to for supporting...
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Front Desk Upsells Cut Turnover by 40% and Raise Pay
No Vacancy Live and No Vacancy News
Front desk upsells didn’t just add revenue — they cut turnover by 40% in one operator’s portfolio. In video 2 of this series, Geoffrey Toffetti, CEO of Frontline Performance Group, and Sloan Dean, former CEO of Remington, break down how hotels train front desk teams to build rapport, tailor offers, track performance, and pay incentives that actually keep people. 🧠 Train the conversation: ask a few questions at check-in, then match the offer to the guest’s reason for travel 📊 Use data for daily coaching: agents see their stats, managers coach in real time, performance improves...
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Hotel Profitability vs RevPAR: The Shift Revenue Teams Need
No Vacancy Live and No Vacancy News
Hotels don’t need another system; hotels need the systems they already run to talk to each other. I talk with Alex Zoghlin, CEO of Duetto, during Duetto PERFORM about profit-first revenue decisions and connected hotel data. 🧩 Disconnected systems force teams to act on partial data 💰 Profit-first decisions require coordination across departments 🔗 Better access to existing data beats adding “one more tool” 🤖 AI speeds integrations and shortens decision cycles 🎯 Dynamic pricing and build-your-own packages lift total revenue and GOP Want the weekly roundup of news, videos,...
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Hotel Profitability Squeeze: Why Ancillary Revenue Matters More Now
No Vacancy Live and No Vacancy News
Profitability keeps getting squeezed even after years of strong revenue growth, so hotels can’t live on RevPAR alone. I’m at PERFORM at Margaritaville Resort, and I talk with , CEO of , about what his data shows right now—and what hoteliers can actually do about it. 📉 Michael says cost pressure stays the story: labor, wage inflation, loyalty costs, and credit card costs don’t go away 💰 He points to the opportunity: ancillary revenue grew 5.8% globally last year while RevPAR grew about 2.5% 🧠 He pushes a total revenue per customer mindset instead of obsessing over rooms...
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FNA 207: The Shah- Shank Redemption
No Vacancy Live and No Vacancy News
Oliver Shah is a first time guest, and we suspect after having drinks with Glenn, Craig and Suzanne itll be his last. Join us for some laughs and Happy Hour fun where Glenn is at Margaritaville Resort Hollywood Beach.
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Duetto PERFORM: Why Revenue and Profit Need One Operating Model
No Vacancy Live and No Vacancy News
I’m at PERFORM at , and I grabbed , CMO at Duetto, to explain what Duetto built this event to do. 🚀 Duetto built PERFORM to give “hotel performance” its own space—not a back-room trade show conversation 📈 Olly lays out the idea: connect revenue and profit into one operating model, one story, and ultimately one technology 🧠 Duetto pulled in voices from outside hotels—airlines and casinos—to push new thinking on revenue + profitability 🛠️ I like the focus: actionable takeaways you can actually implement, not theory 📣 Duetto plans to publish key takeaways for people...
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AAHOACON Collegiate Championship: Hotel Management GM Simulation
No Vacancy Live and No Vacancy News
Last week, Suzanne Bagnera brought one of 11 student teams from nine schools to the AAHOACON Collegiate Championship, and the students ran the kind of decisions real GMs deal with. During AAHOACON 2026, where No Vacancy was the official podcast, I interviewed Suzanne Bagnera, PhD, CHA, CED about the competition and what she saw as the professor who brought the students. 🎓 Year three of the Collegiate Championship, with teams from schools including FIU, Virginia Tech, Grand Valley State, University of South Carolina, Cornell, Oklahoma State, and Kennesaw 🧠 Russell Partners ran an online...
info_outlineEvermore is building an Orlando resort ecosystem: multiple hotels, a massive lagoon, and enough on-property programming that guests don’t treat the theme parks as the only “main event.”
For #NoVacancyNews, I talked with Sean McCarron (General Manager, Conrad Orlando) about how Conrad fits inside Evermore—and what it takes to deliver luxury standards inside a new complex.
💎 Conrad Orlando becomes the first Conrad to earn AAA Five Diamond
⭐ Sean talks Forbes recognition and how the team keeps standards tight
🌊 He points to the Evermore centerpiece: the 17-million-gallon lagoon and the immediate “wow” when guests arrive
🍽️ He breaks down dining identity—each outlet needs its own reason to exist
🎟️ He explains how Evermore programming keeps people on-property: lawns, activations, kids crafts, live music, and more
🧖 He highlights the spa: water garden, hot/cold plunge pools, vitality pools, and an 11-room spa
🏢 He breaks down the business mix and why Evermore separates group space from leisure so both can win
🎢 He shares the real Orlando surprise: many guests spend less time at the parks and more time on-property once they arrive
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