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The Power of Leading With Empathy — Episode 179

Open Space Radio

Release Date: 06/16/2026

The Power of Your Stories — Episode 180 show art The Power of Your Stories — Episode 180

Open Space Radio

Park and Recreation Month is one of our favorite times of year here at NRPA, and as we celebrate, we wanted to give one of our favorite episodes another spin. This episode originally aired as , and it captures exactly what this month is all about: a collection of powerful stories showing how parks and recreation strengthens communities and changes lives. We're revisiting our conversations with: Shannon Barrett, CPRP, recreation coordinator for City of Kerman (California) Parks, Recreation and Community Services, and participants from the Walk With Ease program, who share how a simple walking...

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The Power of Leading With Empathy — Episode 179 show art The Power of Leading With Empathy — Episode 179

Open Space Radio

On this episode of Open Space Radio, we explore what it means to lead with empathy and why people-centered leadership can have a lasting impact on our teams and our communities as a whole. Joining us for the conversation is Shannon Harris, CPRE, CPO, executive director of the Carson Valley Swim Center and past president of the Nevada Recreation& Parks Society. Throughout her career, Shannon has built a reputation as a thoughtful, compassionate leader. Someone who shows up, listens, builds trust, and creates opportunities for others to grow and thrive. After spending some time with her at...

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Open Space Radio

CAPRA accreditation sets the national standard for excellence in parks and recreation and agencies that go through the process are really committing to operating at the highest level across everything they do. From strengthening day-to-day operations to helping agencies plan for the future, plays an important role in delivering the best possible services to our communities. On the latest episode of Open Space Radio, we explore how CAPRA accreditation is shaping park and recreation agencies, leadership and communities across the country. We also dive into how the newly reimagined 2027 CAPRA...

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Open Space Radio

Each Earth Month, we’re reminded of the important role parks and recreation plays in building more resilient communities and connecting people to nature. A key piece of helping that connection grow is through curiosity, learning and a deeper awareness of the world around us. On this episode of Open Space Radio, we’re joined by Erica Flocke, parks and recreation director for the City of Wimberley, Texas, to talk about how the Texas Master Naturalist program has shaped the way she sees her work and her community. After reading , we wanted to dig deeper and explore how learning about our...

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Open Space Radio

Each year, NRPA hosts its Park and Recreation Month Cover Contest. But before one story makes the cover of the July issue of Parks & Recreation magazine, countless submissions remind us just how powerful this work truly is. With submissions now open for this year’s , this episode of Open Space Radio looks back at a few stories from last year that stayed with us. From older adults building connections through a simple walking program to children strengthening literacy skills by reading to horses, these stories capture what parks and recreation does best: create spaces where people connect...

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Open Space Radio

What does it take to increase the number of girls participating in sports? On this episode of Open Space Radio, we explore the obstacles, the breakthroughs, and how park and recreation professionals are at the center of it all. We know sports offer lifelong physical and mental health benefits, helping girls build strength, confidence and connections. But when it comes to getting more girls and women involved in sports, participation alone isn’t the goal. The real work is creating environments where girls feel like they belong, and feel supported, safe and excited to stay in the game as they...

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Open Space Radio

January is National Mentoring Month — a time to celebrate the transformative power of mentorship and spotlight the essential role park and recreation professionals play in fostering youth development in communities across the country. On our first episode of 2026, we chat with JaCory Bazell, CPRP, CYSA, CPO, the center supervisor at Bloomfield-Gilead Recreation Center in Macon-Bibb County, Georgia, to explore how mentoring takes shape in his community. Through the Macon-Bibb County Recreation Department, JaCory leads two youth mentoring programs: a teen media program focused on topics...

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Open Space Radio

November is Native American Heritage Month — a time to honor and celebrate Native people in the United States. On this episode, we are resharing a conversation from 2021 with Stephanie Lozano, a member of the Ho-Chunk Nation tribe and a tribal liaison for the Wisconsin Department of Children and Families, and Sara Sinclair, an oral historian of Cree-Ojibwa and German-Jewish ancestry, Columbia University professor and editor of How We Go Home: Voices from Indigenous North America.   While this episode originally aired in 2021, there are still so many relevant pieces, from activating...

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Open Space Radio

Halloween is here, and Open Space Radio is celebrating with one of our most hauntingly fun episodes yet. In this special episode, we sit around the virtual campfire to share a few eerie tales from park and recreation professionals. From ghostly encounters in historic parks to strange happenings at community events, this episode is packed with stories that remind us how our parks come alive (and sometimes come back to life) after dark. Halloween Celebrations Across the Country Before diving into the stories, we highlight some of the incredible ways communities are celebrating Halloween this...

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The Insider’s Guide to the 2025 NRPA Annual Conference — Episode 171 show art The Insider’s Guide to the 2025 NRPA Annual Conference — Episode 171

Open Space Radio

On this very special episode of Open Space Radio, we discuss all things ! It’s hard to believe we’ll be in Orlando with thousands of our friends, colleagues and peers in just a few days. If you’ll be in Orlando, please come say hello to the Open Space team in the exhibit hall. We’ll be posted up in the Open Space Lounge, which is booth #1272, right next to the NRPA Member Area. Come hang out for a few, grab some swag and even get on the mic! On today’s episode, we have some very special guests who play a big role behind-the-scenes to make the NRPA Annual Conference come to life....

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More Episodes

On this episode of Open Space Radio, we explore what it means to lead with empathy and why people-centered leadership can have a lasting impact on our teams and our communities as a whole.

Joining us for the conversation is Shannon Harris, CPRE, CPO, executive director of the Carson Valley Swim Center and past president of the Nevada Recreation& Parks Society. Throughout her career, Shannon has built a reputation as a thoughtful, compassionate leader. Someone who shows up, listens, builds trust, and creates opportunities for others to grow and thrive.

After spending some time with her at the Nevada Recreation & Parks Society Annual Conference, as well as this conversation, it’s extremely clear that Shannon prioritizes her people, relationships and continuous growth. And, on this episode, she shares lessons learned from leading intergenerational teams, creating supportive workplace cultures and empowering others to discover their own leadership potential.

So whether you're leading an organization, managing a team or just looking for ways to make a positive impact in your community, Shannon's insights are a powerful reminder that leadership starts with recognizing the humanity in others (and in ourselves).

Tune in to the full episode to learn:

  • Why showing up and being present are foundational leadership skills.
  • How empathy and active listening help build trust and create healthier workplace cultures.
  • Ways leaders can use policies and organizational culture to demonstrate care and support for staff.
  • The importance of empowering employees at every level to see themselves as leaders, regardless of their title.
  • How kindness, vulnerability and community partnerships can create spaces where people feel valued and supported.
  • And much more!

This season of Open Space Radio is sponsored by BCI Burke
Play brings people together through connection, creativity and growth. At BCI Burke, they design outdoor recreation environments that inspire exploration and support the work of parks and recreation professionals — including the next generation of leaders shaping the future of play. Together, we’re creating spaces where everyone feels welcome to move, play and belong. Learn more at bciburke.com