Listening Masterclass - how to listen to what emerges in between - Part III of III
Deep Listening - Impact beyond words - Oscar Trimboli
Claire Pedrick, Shaney Crawford and Oscar Trimboli explore the nuances and dynamics of workplace listening, including the importance of presence, flexibility, and curiosity. Key insights include: Listening is about creating shared meaning, not just exchanging information. Meaning only emerges in a collaborative space. Second languages and their musicality can provide insights into how we communicate and connect. Effective listening requires letting go of preconceptions and being willing to have your mind changed. Observing and sensing beyond just hearing is a critical aspect of...
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Listening Masterclass - how to listen to what emerges in between - Part II of III
Deep Listening - Impact beyond words - Oscar Trimboli
In the previous episode 127, Claire Pedrick and I discussed listening through many dimensions, including the role of pause and silence, the influence of the backstory and its impact on workplace change. Now we are at Part Two of Three, you're about to hear is the reflections from 16 different listeners who initially emailed Claire with their feedback and were open enough to agree to record their perspectives. Some were recorded on audio, and some were video. I invite you to notice what these 16 listeners heard that was similar and different to you. What I loved exploring was listening to...
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Listening Masterclass - how to listen to what emerges in between - Part I of III
Deep Listening - Impact beyond words - Oscar Trimboli
What emerges in between? This episode is an 'experiment' between Claire Pedrick and Oscar Trimboli as a result of an introduction by Shaney Crawford from Japan. They explore the role of second languages, the value of silence, and the importance of understanding the past. What does a group listening audit sound and look like? The experiment will continue for the next few episodes as they see what emerges in between episodes.
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how to effectively listen when you debate at work
Deep Listening - Impact beyond words - Oscar Trimboli
This episode delves into the critical role of listening, particularly in the context of debates and the competitive advantage provided to participants. Sasan Kisravi explains the significance of preparation in debate, especially when preparing both sides of the argument. When preparing both sides of an argument, you can discover and anticipate the counterpoints that will help you discover multiple approaches to the same issue. The concept of "competitive listening" is emphasized, and it is important to understand an opponent's argument and analyze its impact on the judge and audience....
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the significant consequences when you can decode non-verbal cues
Deep Listening - Impact beyond words - Oscar Trimboli
The importance of listening at Level II, which is three-dimensional hear, see, and sense Noticing nonverbal cues and their congruence with their words is a vital skill toward becoming a deeper listener. While these cues can be informative, it's crucial to interpret them accurately and consider the context. During this episode we explore noticing the face, posture and breathing As we delve into the world of nonverbal cues, we are guided by Susan Constantine, Robin Dreeke, Michael Grinder and Andre Agassi. These four perspectives will create a deeper understanding by noticing, baseline...
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What can you learn from over 33,519 workplace listeners?
Deep Listening - Impact beyond words - Oscar Trimboli
Insights from 33,519 people about what gets in their way of listening and practical tips about what will imrpove your listening. An update on the fourth generation including; cross-industry benchmarking administration features to track progress of completion volume discounts for organizations volume discounts for accredited consultants
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the hidden clues when you listen well in low trust group meetings
Deep Listening - Impact beyond words - Oscar Trimboli
This episode of Deep Listening Impact Beyond Words explores the art of listening in diplomatic cross-cultural meetings, drawing insights from British Foreign Secretary James Cleverly's discussion with Cindy Yu on The Spectator's Chinese Whisper Podcast. Key takeaways: Focus on non-verbal cues: Ambassador Cleverly emphasizes that what people don't say, their body language, note-taking, and response delays are often more revealing than their spoken words. This applies not just to high-stakes diplomacy but also to everyday workplace meetings. Team listening:...
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adaptive workplace listening and why its different from active listening
Deep Listening - Impact beyond words - Oscar Trimboli
Nicole Lowenbraun and Maegan Stephens, authors of the book "Adaptive Listening: How to Cultivate Trust and Traction at Work," explain the impact of adapting your listening in the a corporate workplace. They introduce the SAID listening model, which stands for Support, Advance, Immerse, and Discern, each representing a specific listening style and goal. They emphasize that everyone has a unique listening style and good intentions but may not always meet the speaker's needs. Nicole, a content director, and executive speaker coach, highlights the necessity of adapting your listening style based...
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the hidden value in your contact center and how to listen at scale with Authenticx’s Amy Brown
Deep Listening - Impact beyond words - Oscar Trimboli
Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers. Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology. Brown provides insights into how Authenticx's platform helps organizations unlock...
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how to think and listen like the team at pixar animation Heidi Rosenfelder Jamie Woolf
Deep Listening - Impact beyond words - Oscar Trimboli
Oscar Trimboli interviews Jamie Woolf and Heidi Rosenfelder, former employees of Pixar Animation Studios and founders of CreativityPartners, discussing the importance of listening in building connections and fostering innovation. Woolf and Rosenfelder emphasize the need to slow down the questioning process and ask better, more meaningful questions. They highlight the role of playback, curiosity, and emotional awareness in effective listening. We've got three copies of the book, Creativity, Inc, a behind the scenes story about creativity by the founder at Pixar, Ed Catmull....
info_outlineDavid, it was great to speak to you on the phone and I hope that my referral to Joey helps you progress your question around the auditory processing issues that you encounter and how that shows up really differently in one-on-one conversations and how shows up in group discussions for you when you move from tuned-in to really fuzzy auditory processing in groups
Listening is a simultaneous equation between the speaker and the listener.
When auditory processing issues are present, make the implicit explicit.
Communicate about what effective communication means for you.
One of my past managers, Tony, role modeled this well.
He had an issue with his left ear and he would explain his hearing difficulty to every group meeting he would participate in when he knew somebody new was in the meeting.
I discussed this with Tony on a long-haul flight across the Pacific, and he didn't enjoy repeating it, but he said to me, "It's better than creating the impression that you're ignoring people."
And I've seen this myself working with an executive team and people were saying that the leader in the room, "She's ignoring us Oscar. She's always looking down at the ground when we're speaking."
In that moment, I invited the leader to explain, she said to the group,
"I concentrate much better on what you're saying when I'm not visually distracted, I'm not ignoring you, I'm focusing all my efforts on making sure I'm hearing everything that you're saying."
And that moment you could hear a very audible sigh in the room from every participant.
It was a breakthrough moment that happens if you communicate about how you communicate.
We over-read body language and this is a perfect example of not asking that question
Thanks to Rane who commented with her question?
How can we encourage people to listen instead of concentrating on their comeback?
Listening is a simultaneous equation and we give great listening that becomes an example for others to learn and improve from.
Rane, I promise you a full deconstruction of how I'd approach a conversation where everybody's busy, reloading their arguments rather than, listening.
It makes listening really light and easy to sustain.
And my listening batteries, aren't drained by the intensity of juggling multiple layers in the conversation yesterday.
Marc asked Oscar, "I've got questions about the questions and Marc asked, would you share the questions?"
I'm delighted to share, these are the questions, and we'll be sharing all these questions with everyone, that's the purpose of this listening challenge to share these questions with everybody out there. So thanks for your engagement there.
Please keep the comments and the questions coming..
Today's listening question, this question comes from Kerrie.
She asks Oscar;
"What I struggle with in my listening is listening to the whole problem or the whole conversation, because you know, all I'm thinking about is how do I solve it?
I think this is a problem.
I don't help the speaker solve their own problems and this creates extra effort for me.
Typically, I jump in and give an answer, which Kerrie says exactly doesn't help me or them. "
Kerrie, here's my invitation for you
- Ask this question at the beginning of the conversation. This will take the weight off your superhero-solving capacity.
What would make this a great conversation for you?
Or
What outcome would you like to achieve at the end of our conversation?
They might not want a solution. They might just want to thinking partner. They might just want to express an idea.
Extroverts love to think by speaking, we don't give them the opportunity to do that. Allow them to express their thinking verbally, rather than jumping in to try and fix the issue.
When you agree the outcome of the conversation, you can use that as a navigational setting, like a compass setting and that'll help you progress and check-in.
And ask yourself this question, Kerrie, given that compass setting, rather than solving the problem, ask yourself this question,
Does what I'm about to ask them next progress, the agreed outcome of the conversation?
When you get that really bursting to solve, just PAUSE and ask yourself "thinking about the purpose we agreed at the beginning is this aligned?"
2. This is often skipped and ignored step. Do so at your peril!
At the start of the conversation ask them,
What have you already explored or thought about in regard to this issue?
You might be shocked they may have come up with many more alternatives that you haven't considered because you're hearing it for the first time. Now your role here is to help them expose all the thinking that I've done and you may help them to consider how do I prioritize this approach, or maybe between the two of you or in a group you can combine elements of different parts of the solution or something may simply emerge through the process of having a conversation.
3. You need to orientate your problem solving compass.
Are you solving a symptom or are you addressing a cause?
Is what you're about to propose transactional or transformational, and which serves the agreed purpose of the conversation?
If you come back and always check in with, is this serving the agreed purpose of the conversation, then you'll make great progress
Kerrie this will make your listening much lighter.
Your problem-solving passion won't go away, but you will bring different approaches that they possibly haven't considered.
I'm curious if you've taken the www.listeningquiz.com Kerrie?
If you like, Kerrie have got a question about listening in the workplace, just email [email protected] that's [email protected]
Thanks for listening.