The Why, how, what and who of the Deep Listening Ambassador Community
Deep Listening - Impact beyond words - Oscar Trimboli
Release Date: 02/02/2023
Listening Masterclass - how to listen to what emerges in between - Part III of III
Deep Listening - Impact beyond words - Oscar Trimboli
Claire Pedrick, Shaney Crawford and Oscar Trimboli explore the nuances and dynamics of workplace listening, including the importance of presence, flexibility, and curiosity. Key insights include: Listening is about creating shared meaning, not just exchanging information. Meaning only emerges in a collaborative space. Second languages and their musicality can provide insights into how we communicate and connect. Effective listening requires letting go of preconceptions and being willing to have your mind changed. Observing and sensing beyond just hearing is a critical aspect of...
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Listening Masterclass - how to listen to what emerges in between - Part II of III
Deep Listening - Impact beyond words - Oscar Trimboli
In the previous episode 127, Claire Pedrick and I discussed listening through many dimensions, including the role of pause and silence, the influence of the backstory and its impact on workplace change. Now we are at Part Two of Three, you're about to hear is the reflections from 16 different listeners who initially emailed Claire with their feedback and were open enough to agree to record their perspectives. Some were recorded on audio, and some were video. I invite you to notice what these 16 listeners heard that was similar and different to you. What I loved exploring was listening to...
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Listening Masterclass - how to listen to what emerges in between - Part I of III
Deep Listening - Impact beyond words - Oscar Trimboli
What emerges in between? This episode is an 'experiment' between Claire Pedrick and Oscar Trimboli as a result of an introduction by Shaney Crawford from Japan. They explore the role of second languages, the value of silence, and the importance of understanding the past. What does a group listening audit sound and look like? The experiment will continue for the next few episodes as they see what emerges in between episodes.
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how to effectively listen when you debate at work
Deep Listening - Impact beyond words - Oscar Trimboli
This episode delves into the critical role of listening, particularly in the context of debates and the competitive advantage provided to participants. Sasan Kisravi explains the significance of preparation in debate, especially when preparing both sides of the argument. When preparing both sides of an argument, you can discover and anticipate the counterpoints that will help you discover multiple approaches to the same issue. The concept of "competitive listening" is emphasized, and it is important to understand an opponent's argument and analyze its impact on the judge and audience....
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the significant consequences when you can decode non-verbal cues
Deep Listening - Impact beyond words - Oscar Trimboli
The importance of listening at Level II, which is three-dimensional hear, see, and sense Noticing nonverbal cues and their congruence with their words is a vital skill toward becoming a deeper listener. While these cues can be informative, it's crucial to interpret them accurately and consider the context. During this episode we explore noticing the face, posture and breathing As we delve into the world of nonverbal cues, we are guided by Susan Constantine, Robin Dreeke, Michael Grinder and Andre Agassi. These four perspectives will create a deeper understanding by noticing, baseline...
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What can you learn from over 33,519 workplace listeners?
Deep Listening - Impact beyond words - Oscar Trimboli
Insights from 33,519 people about what gets in their way of listening and practical tips about what will imrpove your listening. An update on the fourth generation including; cross-industry benchmarking administration features to track progress of completion volume discounts for organizations volume discounts for accredited consultants
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the hidden clues when you listen well in low trust group meetings
Deep Listening - Impact beyond words - Oscar Trimboli
This episode of Deep Listening Impact Beyond Words explores the art of listening in diplomatic cross-cultural meetings, drawing insights from British Foreign Secretary James Cleverly's discussion with Cindy Yu on The Spectator's Chinese Whisper Podcast. Key takeaways: Focus on non-verbal cues: Ambassador Cleverly emphasizes that what people don't say, their body language, note-taking, and response delays are often more revealing than their spoken words. This applies not just to high-stakes diplomacy but also to everyday workplace meetings. Team listening:...
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adaptive workplace listening and why its different from active listening
Deep Listening - Impact beyond words - Oscar Trimboli
Nicole Lowenbraun and Maegan Stephens, authors of the book "Adaptive Listening: How to Cultivate Trust and Traction at Work," explain the impact of adapting your listening in the a corporate workplace. They introduce the SAID listening model, which stands for Support, Advance, Immerse, and Discern, each representing a specific listening style and goal. They emphasize that everyone has a unique listening style and good intentions but may not always meet the speaker's needs. Nicole, a content director, and executive speaker coach, highlights the necessity of adapting your listening style based...
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the hidden value in your contact center and how to listen at scale with Authenticx’s Amy Brown
Deep Listening - Impact beyond words - Oscar Trimboli
Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers. Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology. Brown provides insights into how Authenticx's platform helps organizations unlock...
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how to think and listen like the team at pixar animation Heidi Rosenfelder Jamie Woolf
Deep Listening - Impact beyond words - Oscar Trimboli
Oscar Trimboli interviews Jamie Woolf and Heidi Rosenfelder, former employees of Pixar Animation Studios and founders of CreativityPartners, discussing the importance of listening in building connections and fostering innovation. Woolf and Rosenfelder emphasize the need to slow down the questioning process and ask better, more meaningful questions. They highlight the role of playback, curiosity, and emotional awareness in effective listening. We've got three copies of the book, Creativity, Inc, a behind the scenes story about creativity by the founder at Pixar, Ed Catmull....
info_outlineDeep Listening Ambassadors 2023
The purpose of the Deep Listening Ambassadors Community is to create 100 Million Deep Listeners in the workplace.
- Be a listening role model in your community, not a perfect listener
- Being better than the last conversation
- Create a connection to useful listening resources
- Support other Deep Listening Ambassadors around the world
The Deep Listening Ambassadors meet regularly across three time zones to understand, learn, and support each other to improve their listening.
Background
Born in December 2019, the Deep Listening Ambassador Community was named through a listening process. We asked people who wanted more information about listening if they would like a place to practice and improve their listening.
Through a survey of 426 people, they voted, and the community agreed to call themselves Deep Listening Ambassadors.
The community has
- grown 2,448 members across 19 countries
- explored how to bring Deep Listening into their workplace
- discussed how to make progress with their workplace listening during 93 online workshops across 3 time zones
- made connections with other Ambassadors
- provided feedback on how to listen – the book including title, structure, stories, and weekly exercises
- prototyped how to listen – an online course – including feedback about assessments, course structures, and pricing.
- Requested and provided input into a Deep Listening Accreditation
The group has grown organically, and with 2,448 people who have joined the community, I wanted to invite you to let me know how you would like to shape the Ambassador community in the next 12 months.
If you would like to have your say in the future of the community, I invite you to complete this 5 minute survey.
As a thank you for your time and commitment to the community and the process of listening, I will post a paperback copy of how to listen - discover the hidden key to better communication - the most comprehensive book about listening in the workplace to you, just for completing the survey.
The survey must be completed on Midnight February 15, 2023 United States Pacific Time
For everyone who completes the quiz will go into a draw. One person will be randomly drawn from the group, and they will be the winner of a bonus prize.
Bonus Prize
You will receive 10 copies of the book and a 45-minute listening online workshop for up to 20 people in your workplace. If you work for yourself, I will run this workshop for one of your clients or suppliers for up to 20 people.
This workshop will need to be completed by June 30, 2023.