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Scaling Through Crisis: From 55 to 55,000 Telehealth Sessions Overnight

The Healthcare Growth Cycle Podcast

Release Date: 12/09/2025

The Hidden Realities of Healthcare Operations from Daniel Dudley show art The Hidden Realities of Healthcare Operations from Daniel Dudley

The Healthcare Growth Cycle Podcast

In this episode, Daniel Dudley shares his non-traditional journey into healthcare, explores the multifaceted role of operations in healthcare startups, and discusses the challenges and opportunities in healthcare growth, including revenue cycle management and health tech innovation. Chapters 00:00 Daniel's Unique Journey into Healthcare 04:08 Understanding the Role of a COO in Healthcare 09:57 The Challenges of Operations in Healthcare 15:43 Growth Bottlenecks in Healthcare Organizations 29:53 Key Attributes of Successful Health Tech Startups   Daniel Dudley's LinkedIn -...

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In this conversation, Paulina Riedler, founder of Spakinect, discusses her journey in establishing a telehealth company focused on medical aesthetics. She shares insights on the evolution of the industry from pre-COVID to post-COVID, the challenges of regulatory compliance, and the importance of patient experience. The conversation also touches on the growth of Spakinect, the role of AI in telehealth, and future goals for the company, including advocacy for the med spa industry. Chapters 00:00 Introduction to Telehealth and Spakinect 06:03 Growth and Expansion of Spakinect 12:02 Building a...

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In this episode of the Healthcare Growth Cycle Podcast, Sahar Meiron shares his entrepreneurial journey in the biotech industry, focusing on his company OrthoTreat, which aims to redefine orthopedic medicine. He discusses the challenges of funding, the importance of building a strong team, and the strategies for customer acquisition and market research. Sahar also delves into the complexities of clinical trials and regulatory pathways, emphasizing the significance of value-based care in the healthcare landscape. Throughout the conversation, he highlights the importance of relationships and the...

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Innovating Technology in Healthcare as a Consultant with Nate Sundheimer show art Innovating Technology in Healthcare as a Consultant with Nate Sundheimer

The Healthcare Growth Cycle Podcast

In this episode of the Healthcare Growth Cycle podcast, host Christian Steinert interviews Nate Sundheimer, Director of Digital and Technology at Wipfli. They discuss Nate's academic journey, his transition from clinical medicine to healthcare innovation, and the challenges of implementing new technologies in healthcare. The conversation delves into revenue cycle management, the readiness of healthcare organizations for AI, and the impact of AI on ROI. Nate shares insights on value-based care models and offers advice for aspiring healthcare consultants and leaders.   Chapters 00:00...

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Smart Solutions for Medication Adherence with Tony Sterns show art Smart Solutions for Medication Adherence with Tony Sterns

The Healthcare Growth Cycle Podcast

In this episode of the Healthcare Growth Cycle Podcast, Tony Sterns, CEO of IRX Reminder, shares his journey from engineering in the Navy to leading a health tech company focused on medication adherence. He discusses the challenges of medication management, the innovative solutions his company is developing, and the impact of these solutions on healthcare economics. The conversation also touches on the importance of AI in healthcare, the dynamics of building a health tech team, and the broader challenges faced in the industry.   Chapters 00:00 Introduction to Healthcare Innovation 03:01...

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Navigating the DME Landscape with Neil Weiss show art Navigating the DME Landscape with Neil Weiss

The Healthcare Growth Cycle Podcast

In this episode of the Healthcare Growth Cycle Podcast, host Christian Steinert interviews Neil Weiss, the Director of Operations and Home Care at Cincinnati Children's Hospital. They discuss the intricacies of Durable Medical Equipment (DME), the importance of leadership in home health operations, and the collaboration required within hospital systems to ensure patient care. Neil shares insights on the challenges faced in the DME industry, the metrics for success in home care, and the emerging role of AI in healthcare, particularly in predicting denials and enhancing patient experience. The...

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How AI is Revolutionizing Surgical Triage and Saving Lives with Ian Strug show art How AI is Revolutionizing Surgical Triage and Saving Lives with Ian Strug

The Healthcare Growth Cycle Podcast

In this episode of the Healthcare Growth Cycle podcast, Ian Strug, CEO of Corvus.Health, shares his journey in healthcare technology, emphasizing the importance of diverse backgrounds in tech and the critical role of revenue cycle management in healthcare profitability. He discusses how Corvus aims to revolutionize the surgical referral process using AI, enhancing patient experience and operational efficiency. Ian also provides insights into leadership in healthcare, the significance of mentorship, and the future of healthcare technology. Follow Ian on LinkedIn: corvus.health Chapters 00:00...

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The Healthcare Growth Cycle Podcast

In this episode, Dieter Herbst, CEO of the Herbst Group, shares his extensive experience in the pharmaceutical industry, discussing his journey from sales to leadership and consulting. He emphasizes the importance of mindset, trust, and transparency in leadership, as well as the critical role of data governance and metrics in driving success. The conversation also explores the transformative impact of AI in healthcare and the challenges of internal politics in data management - diving into the reasons why data silos are created in the first place.  Takeaways Dieter's journey from...

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Revolutionizing Rehab: Telecare's Journey with Ahmed Aly show art Revolutionizing Rehab: Telecare's Journey with Ahmed Aly

The Healthcare Growth Cycle Podcast

In this episode of the Healthcare Growth Cycle Podcast, Ahmed Aly, the founder and CEO of Telecare, shares his journey from being a physical therapist to establishing a telehealth platform focused on concussion treatment. He discusses the importance of quality protocols in healthcare, the differentiating aspects of the Telecare platform, and the role of AI in enhancing patient care. Aly also provides insights into patient acquisition strategies and metrics for success in telehealth, concluding with valuable advice for aspiring health tech entrepreneurs looking to scale. Check out Aly's...

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Scaling Through Crisis: From 55 to 55,000 Telehealth Sessions Overnight show art Scaling Through Crisis: From 55 to 55,000 Telehealth Sessions Overnight

The Healthcare Growth Cycle Podcast

Summary: In this episode of the Healthcare Growth Cycle Podcast, Christian Steinert hosts Mike Morgan, former CEO of Updox, to discuss the evolution of healthcare technology, particularly during the COVID-19 pandemic. They explore the challenges and successes of transitioning to telehealth, the importance of data in pricing strategies, and the role of AI in healthcare. Mike shares insights on leadership during a crisis, the significance of value-based care, and the future of AI governance in healthcare. The conversation also touches on the importance of building the right team and strategic...

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Summary:
In this episode of the Healthcare Growth Cycle Podcast, Christian Steinert hosts Mike Morgan, former CEO of Updox, to discuss the evolution of healthcare technology, particularly during the COVID-19 pandemic. They explore the challenges and successes of transitioning to telehealth, the importance of data in pricing strategies, and the role of AI in healthcare. Mike shares insights on leadership during a crisis, the significance of value-based care, and the future of AI governance in healthcare. The conversation also touches on the importance of building the right team and strategic growth in healthcare startups.

 

Takeaways:

  • The transition to telehealth during COVID-19 was a major shift for Updox, increasing from 50 to 55,000 sessions a day.

  • Data played a crucial role in determining pricing strategies and understanding customer usage.

  • AI is becoming integral in healthcare, particularly in automating administrative functions and clinical decision support.

  • Value-based care is gaining traction, with AI helping in care management and patient outreach.

  • Building the right team is essential for the success of healthcare startups.

  • Strategic growth involves thoughtful investments and understanding market demands.

  • Healthcare technology adoption can be accelerated through partnerships with EHR companies.

  • Leadership during a crisis requires balancing business needs with employee well-being.

  • AI governance in healthcare must consider HIPAA and other regulations.

  • The future of healthcare technology includes ambient listening and automated scribing.

 

Michael Morgan's LinkedIn: https://www.linkedin.com/in/michael-morgan-5a016/