loader from loading.io

The Best Defense Is a Good Offense When Preparing for Fire Season

Property & Casualty 360 Perspectives Podcast

Release Date: 08/12/2025

The Nuts-and-Bolts of Successful Communications During a Claim Event show art The Nuts-and-Bolts of Successful Communications During a Claim Event

Property & Casualty 360 Perspectives Podcast

Blue Kangaroo Packoutz breaks down what strong communication looks like during a contents restoration claim, and where it’s most likely to break down. Communication breakdowns during a contents restoration claim can quickly erode trust with policyholders, making clear ownership and consistent updates important to a smooth claims process. Yvonne Vanbibber, general manager of Blue Kangaroo Packoutz for Cincinnati and Dayton, Ohio, and David Gavilanes, franchise business coach for Blue Kangaroo Packoutz , explain how contents restoration vendors can keep everyone in alignment throughout...

info_outline Why Cost Containment Is a Key to Policyholder Satisfaction show art Why Cost Containment Is a Key to Policyholder Satisfaction

Property & Casualty 360 Perspectives Podcast

It starts with proactive communication and disciplined cost management. Listen to this podcast to hear how. When a project runs over budget or falls behind schedule, the ripple effect on a claim can be significant. Policyholders may risk exceeding their coverage before the work is complete, and trust in the carrier can erode. Brodey Snell, general manager of the 1-800 WATER DAMAGE franchise in greater Indianapolis, and David Gavilanes, regional business coach at 1-800 WATER DAMAGE, explain how restoration vendors can identify risks earlier and manage policyholder expectations from first...

info_outline Managing Contents When a Claim Becomes a Total Loss show art Managing Contents When a Claim Becomes a Total Loss

Property & Casualty 360 Perspectives Podcast

Listen to this podcast to hear how content restoration vendors are an important resource to guide insureds through total-loss claims. When a claim becomes a total loss, documentation becomes critically important, and how well it's completed directly impacts how quickly a claim can close. David Gavilanes, training manager and regional business coach at Blue Kangaroo Packoutz, explains what good vendor execution looks like on these claims, where processes tend to break down, and what vendors can do to prevent unnecessary delays. In this podcast, you’ll learn: n  Why an accurate...

info_outline Raising the Roof on Rooftop Claim Innovations show art Raising the Roof on Rooftop Claim Innovations

Property & Casualty 360 Perspectives Podcast

info_outline What’s the Secret Sauce Behind Four Luminaries Finalists? show art What’s the Secret Sauce Behind Four Luminaries Finalists?

Property & Casualty 360 Perspectives Podcast

info_outline Technology Is Transforming Claims Management show art Technology Is Transforming Claims Management

Property & Casualty 360 Perspectives Podcast

Listen to this podcast on how the agent-vendor relationship is changing, and how to keep pace and maximize benefits to carriers and policyholders. Rising policyholder expectations, influenced by brands like Uber, Amazon, and Google, are pushing restoration contractors to meet a new standard. John Otero, regional business coach at 1-800 WATER DAMAGE, explains how consumer behavior influences what property owners expect during a loss and how restoration teams can keep agents, adjusters, and policyholders aligned throughout the process. In this podcast, you’ll learn: ...

info_outline The New Frontier in Restoration Services show art The New Frontier in Restoration Services

Property & Casualty 360 Perspectives Podcast

Property restoration is gaining in complexity. Advancements in technology have led to an evolution in process but also customer expectations. Meanwhile, new building materials, a dynamic regulatory environment and the growing severity of CAT events, have made it difficult for property restorations teams to keep up. In this video perspective interview, you’ll hear from PropertyCasualty360’s editor-in-chief Elana Ashanti Jefferson first lay out how the restoration business has changed, and then learn from 1-800 WATER DAMAGE’s franchise owner Jason Phillips and regional business coach John...

info_outline Responding to the New World of AI-Generated Fraud show art Responding to the New World of AI-Generated Fraud

Property & Casualty 360 Perspectives Podcast

Fraud risk is changing rapidly as advances in AI are allowing fraudsters to step up their attacks, and transforming how insurers adapt to the new threats. Fraud has evolved as AI becomes more widespread, as fraudsters adopt new AI-generated tactics. It’s created schemes that are both easier to implement and harder to detect. That’s according to Kevin Lederer, senior vice president of the special investigations unit at Davies North America, who explains how carriers are responding to these advanced threats in this episode of the expert perspective podcast series.  In this podcast,...

info_outline How Parametric Insurance Helps Businesses Close Weather-Related Coverage Gaps show art How Parametric Insurance Helps Businesses Close Weather-Related Coverage Gaps

Property & Casualty 360 Perspectives Podcast

Andy Klaus and Brad Davis discuss how parametric insurance differs from traditional coverage and how advances in data and technology are impacting the ability to manage weather-related risks.

info_outline How Parametric Insurance Helps Snow-Impacted Businesses Recover Faster show art How Parametric Insurance Helps Snow-Impacted Businesses Recover Faster

Property & Casualty 360 Perspectives Podcast

Unusual snow events can disrupt operations across many sectors, such as retail, hospitality, and agriculture, particularly in regions unaccustomed to winter weather. Eric Anderson, director of national sales at Vortex Weather Insurance, explains how parametric insurance provides faster relief by basing payouts on objective weather data rather than traditional claims processes.   In this podcast, you’ll learn:  How parametric insurance differs from traditional coverage through automatic, data-based payouts.  Which industries are most exposed to financial...

info_outline
 
More Episodes

John Otero and Robert Montgomery from 1-800 WATER DAMAGE share tips to help insureds put up their best defense against a fire.

As fire season approaches, insureds must start thinking about the best way to protect their home and family against a possible devastating fire event. A lot of preparation and strong partnerships with insurers and restoration professionals are key to ensuring the best outcome should a fire occur.

In this podcast, John Otero, Regional Business Coach at 1-800 WATER DAMAGE, and Robert Montgomery, Franchise Owner of 1-800 WATER DAMAGE of Western Montana, provide their best advice for preparing for fire season. You’ll learn:

  • When fire preparedness should ideally begin, and why it’s an ongoing process;

  • Why it’s important for insureds to have a preparedness plan in place and the proactive measures that should be taken, such as creating a “go bag” with essentials and ensuring adequate insurance coverage; 

  • Why insureds should take pictures of the inside and outside of their home to help document what possessions they have to make it easier if they put in a claim;

  • Some elements of fire preparedness that are commonly overlooked by insurers and restoration professionals, and;

  • The timeline and process insureds should follow that could help insurers and restoration professionals expedite restoration.