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Why Training Gaps Can Slow Down CAT Season Responses
06/23/2025
Why Training Gaps Can Slow Down CAT Season Responses
Ken Davis and Tim Singnysane of 1-800 WATER DAMAGE, part of BELFOR Franchise Group, discuss why training is more important than ever as insurers prepare for the upcoming CAT season. Increasing claims volumes, rising customer expectations, and fast-changing technology are putting even more pressure on CAT response teams. Ken Davis, claims partnership manager at BELFOR Franchise Group, and Tim Singnysane, director of operations at 1-800 WATER DAMAGE, explain how gaps in practical experience, especially among new adjusters, can lead to slower responses and communication challenges during major events. In this podcast, you’ll learn: How customized training improves speed, accuracy, and communication during CAT events How gaps in knowledge can delay claims and frustrate policyholders How practical, hands-on training helps adjusters adapt to field conditions and new technologies
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