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#90 - Clients "Do Their Own Research." That's A Problem for Law Firms

Pearls On, Gloves Off: The Legal Innovation Podcast

Release Date: 03/17/2026

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Pearls On, Gloves Off: The Legal Innovation Podcast

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When Ross McNairn realized his legal career meant reviewing 15,000 documents by hand, he didn’t just question the system - he rewrote it. Literally. In this episode, Mary sits down with the Wordsmith ai founder to unpack what happens when a former lawyer turned engineer takes on legal’s biggest inefficiencies and why AI is about to redraw the boundaries between in-house teams and law firms. From exploding startup valuations to the rise of “shadow legal,” Ross brings a builder’s lens to a profession in flux. The result is a candid, sometimes uncomfortable look at where legal work is...

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#90 - Clients #90 - Clients "Do Their Own Research." That's A Problem for Law Firms

Pearls On, Gloves Off: The Legal Innovation Podcast

This episode of Pearls On, Gloves Off is powered by Workday. Learn more at workday.com. In this episode, Mary sits down with Claire Hart, Chief Operating Officer, Chief Legal Officer, and Board Member at Groq, to talk about what legal leaders should expect in the AI era - from their law firms, their teams, and themselves. With senior leadership roles at Google, Blizzard, and Genies, Claire brings a sharp perspective from the intersection of law, business, and technology. The conversation starts with the LinkedIn comment that got people talking: Claire said she would be horrified to learn that...

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#89 - AT&T's New In House Law Firm show art #89 - AT&T's New In House Law Firm

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In this episode of Pearls On, Gloves Off, Mary sits down with Bill Ryan, Senior Vice President and Chief Compliance Officer at AT&T, and Ava Guo, Assistant Vice President and Senior Legal Counsel, to talk about leading through the AI inflection point inside a global legal department. As tools evolve monthly and expectations rise, the real differentiator isn’t access to technology, it’s execution. Bill and Ava share how they’re thinking about urgency, culture, ROI, and outside counsel alignment in a world where everyone has AI. If you’re trying to separate hype from operational...

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In this episode of Pearls On, Gloves Off, Mary sits down with Mike Abbott, Head of the Thomson Reuters Institute, to unpack the paradox: how can firms be thriving on paper while the ground shifts beneath them? Clients are tightening spend. Work is moving down-market and in-house. AI adoption is accelerating, especially on the client side, yet most of the industry still can’t measure ROI beyond “time saved.” And the biggest unresolved question hangs over everything: when tech makes legal work faster, who gets the benefit? Mike brings the data, the patterns, and the historical context,...

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#87 - Updates & Hot Takes with Alex Su show art #87 - Updates & Hot Takes with Alex Su

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#86 - Mary Talks to her Digital Twin show art #86 - Mary Talks to her Digital Twin

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#84 - Resetting the Relationship with Outside Counsel show art #84 - Resetting the Relationship with Outside Counsel

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Mary O’Carroll welcomes Stephanie Hamon (Global Head of Legal External Engagement, HSBC) to explore how in‑house legal teams are rethinking their relationships with law firms, vendors, and the broader legal ecosystem. With experience spanning Barclays, Norton Rose Fulbright, and now HSBC, Stephanie brings a uniquely global and pragmatic perspective to legal transformation - from process redesign to AI’s impact on delivery models. In this episode: The new panel model: Stephanie explains how HSBC is moving beyond transactional vendor management toward deeper, collaborative partnerships...

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This episode of Pearls On, Gloves Off is powered by Workday. Learn more at workday.com.

In this episode, Mary sits down with Claire Hart, Chief Operating Officer, Chief Legal Officer, and Board Member at Groq, to talk about what legal leaders should expect in the AI era - from their law firms, their teams, and themselves. With senior leadership roles at Google, Blizzard, and Genies, Claire brings a sharp perspective from the intersection of law, business, and technology.

The conversation starts with the LinkedIn comment that got people talking: Claire said she would be horrified to learn that some of the law firms she works with are not using AI. From there, she and Mary unpack why adoption is still so uneven, how the billable hour distorts incentives, what young lawyers need to stay relevant, and why judgment, curiosity, and team design matter more than ever as legal moves into an AI-driven future.

In this episode:

  • Claire’s AI hot take: Why clients should be alarmed if their outside counsel aren’t using AI
  • The adoption problem: How risk concerns and the billable hour are slowing real change
  • Efficiency vs. incentives: Why the tech clients want conflicts with how firms make money
  • What young lawyers need now: Judgment, communication, and adaptability over pure technical skill
  • The blurring of roles: How lawyers, legal ops, and contract managers are starting to overlap
  • What law firms still miss: Why understanding how businesses actually operate is now a competitive edge

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