#90 - Clients "Do Their Own Research." That's A Problem for Law Firms
Pearls On, Gloves Off: The Legal Innovation Podcast
Release Date: 03/17/2026
Pearls On, Gloves Off: The Legal Innovation Podcast
In today's episode, Mary sits down with Winston Weinberg, CEO and Co-Founder of Harvey.ai, to talk about what it actually takes to transform legal - and why buying AI tools without rethinking how your entire organization operates is the wrong place to start. This episode is presented by Workday. ~~~ Thank you to our sponsors for making this show possible. ~~~ Support the show!
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In today’s episode, Mary sits down with Virginia Briggs, CEO and Managing Partner of MinterEllison, to talk about what real AI transformation actually looks like inside a law firm. This episode is presented by Workday. ~~~ Thank you to our sponsors for making this show possible. ~~~ Support the show!
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When Ross McNairn realized his legal career meant reviewing 15,000 documents by hand, he didn’t just question the system - he rewrote it. Literally. In this episode, Mary sits down with the Wordsmith ai founder to unpack what happens when a former lawyer turned engineer takes on legal’s biggest inefficiencies and why AI is about to redraw the boundaries between in-house teams and law firms. From exploding startup valuations to the rise of “shadow legal,” Ross brings a builder’s lens to a profession in flux. The result is a candid, sometimes uncomfortable look at where legal work is...
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This episode of Pearls On, Gloves Off is powered by Workday. Learn more at workday.com. In this episode, Mary sits down with Claire Hart, Chief Operating Officer, Chief Legal Officer, and Board Member at Groq, to talk about what legal leaders should expect in the AI era - from their law firms, their teams, and themselves. With senior leadership roles at Google, Blizzard, and Genies, Claire brings a sharp perspective from the intersection of law, business, and technology. The conversation starts with the LinkedIn comment that got people talking: Claire said she would be horrified to learn that...
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In this episode of Pearls On, Gloves Off, Mary sits down with Bill Ryan, Senior Vice President and Chief Compliance Officer at AT&T, and Ava Guo, Assistant Vice President and Senior Legal Counsel, to talk about leading through the AI inflection point inside a global legal department. As tools evolve monthly and expectations rise, the real differentiator isn’t access to technology, it’s execution. Bill and Ava share how they’re thinking about urgency, culture, ROI, and outside counsel alignment in a world where everyone has AI. If you’re trying to separate hype from operational...
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In this episode of Pearls On, Gloves Off, Mary sits down with Mike Abbott, Head of the Thomson Reuters Institute, to unpack the paradox: how can firms be thriving on paper while the ground shifts beneath them? Clients are tightening spend. Work is moving down-market and in-house. AI adoption is accelerating, especially on the client side, yet most of the industry still can’t measure ROI beyond “time saved.” And the biggest unresolved question hangs over everything: when tech makes legal work faster, who gets the benefit? Mike brings the data, the patterns, and the historical context,...
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Mary O’Carroll kicks off a new era of Pearls On, Gloves Off - independent, sponsor-curious, and still laser-focused on what’s actually changing in legal. Her first guest in this new chapter is the person many listeners will recognize instantly: Alex Su. Former litigator, ex-legal tech sales leader, early “legal influencer,” and now Chief Revenue Officer at Latitude. This episode is a blunt conversation about the gap between buying innovation and actually using it. Mary and Alex dig into why legal excellence by itself doesn’t deliver business value, why so much AI adoption is still...
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Mary O’Carroll isn’t experimenting for fun, she’s trying to solve one of legal’s biggest scaling problems: the fact that the profession’s best judgment and hard-earned experience still lives in people’s heads, buried in laptops, or scattered across years of emails. So in this episode of Pearls On Gloves Off, Mary runs a real test: she trains a digital twin on essentially all of her content (podcasts, talks, blogs, speeches), and then sits down for a conversation with “Digital Mary” to find out whether a digital mentor can actually deliver useful guidance. In this episode: ...
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Keir Gumbs, Chief Legal Officer at Edward Jones, isn’t here to maintain the status quo. He joined the largest U.S. financial services firm not to run legal as usual - but to lead a transformation. In this episode, Keir and Mary talk candidly about what it takes to build a modern legal function inside a legacy institution - and why the traditional law firm model may not survive the decade. Keir brings a rare 360° view of the legal world, with leadership roles at Uber, Broadridge, Covington, and the SEC. Now, he’s putting that experience to work reshaping how legal, compliance, and risk...
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Mary O’Carroll welcomes Stephanie Hamon (Global Head of Legal External Engagement, HSBC) to explore how in‑house legal teams are rethinking their relationships with law firms, vendors, and the broader legal ecosystem. With experience spanning Barclays, Norton Rose Fulbright, and now HSBC, Stephanie brings a uniquely global and pragmatic perspective to legal transformation - from process redesign to AI’s impact on delivery models. In this episode: The new panel model: Stephanie explains how HSBC is moving beyond transactional vendor management toward deeper, collaborative partnerships...
info_outlineThis episode of Pearls On, Gloves Off is powered by Workday. Learn more at workday.com.
In this episode, Mary sits down with Claire Hart, Chief Operating Officer, Chief Legal Officer, and Board Member at Groq, to talk about what legal leaders should expect in the AI era - from their law firms, their teams, and themselves. With senior leadership roles at Google, Blizzard, and Genies, Claire brings a sharp perspective from the intersection of law, business, and technology.
The conversation starts with the LinkedIn comment that got people talking: Claire said she would be horrified to learn that some of the law firms she works with are not using AI. From there, she and Mary unpack why adoption is still so uneven, how the billable hour distorts incentives, what young lawyers need to stay relevant, and why judgment, curiosity, and team design matter more than ever as legal moves into an AI-driven future.
In this episode:
- Claire’s AI hot take: Why clients should be alarmed if their outside counsel aren’t using AI
- The adoption problem: How risk concerns and the billable hour are slowing real change
- Efficiency vs. incentives: Why the tech clients want conflicts with how firms make money
- What young lawyers need now: Judgment, communication, and adaptability over pure technical skill
- The blurring of roles: How lawyers, legal ops, and contract managers are starting to overlap
- What law firms still miss: Why understanding how businesses actually operate is now a competitive edge
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