![[REPLAY] The Stairs Made Me Trip and Fall! show art](https://assets.libsyn.com/item/43283964?height=50&width=50)
[REPLAY] The Stairs Made Me Trip and Fall!
What's the Scenario? with PLRB
We’re taking a break this week after our first-ever Knowledge Exchange. This collaborative learning event took place at PLRB headquarters and featured building codes topics, so this week we’ll share a classic episode from the PLRB Building Codes team. Surveillance video shows a woman wearing a salon cape exiting through the front door of a hair salon. She spends a few moments in front of the salon examining her hair in a large handheld mirror. On reentry, she stumbles on the second and falls. Notable Timestamps [ 00:32 ] - This is not her first time at the salon, and not her first...
info_outline
Mirror, Mirror, on the Circuit Breaker?
What's the Scenario? with PLRB
A kitchen fire damaged some cabinets and the microwave above the stove, and the insured hired a contractor to make the repairs. When the contractor needed to temporarily kill power to the outlet above the stove, they asked the insured where the breaker box was - only to be led to a basement bathroom, where opening the medicine cabinet mirror revealed the home’s electrical panel mounted behind it. Now the contractor is refusing to proceed until the insured’s entire electrical system is brought up to code. Notable Timestamps [ 00:43 ] - This scenario features a...
info_outline
Ice Shove Damaged My Boathouse!
What's the Scenario? with PLRB
The insured enjoyed having a lakeside home in the summer, where they could take a cruise on their boat in the evenings. But one winter, the frozen lake shoved ashore massive ice slabs, crushing a metal boat lift that had been stored on the shoreline for the winter. The lateral ice pressure then smashed into a permanent boathouse, buckling the vinyl siding, breaking through windows, and splitting the wooden framing. Ice chunks spilled onto the personal property left inside as well. The homeowner was left wondering whether they'd be frozen out of coverage for this loss. Notable Timestamps...
info_outline![[REPLAY] A Storm Spoiled My Insured's Fish show art](https://assets.libsyn.com/item/42872430?height=50&width=50)
[REPLAY] A Storm Spoiled My Insured's Fish
What's the Scenario? with PLRB
Welcome to “What’s the Scenario? with PLRB”, where we explore claims & coverage scenarios relevant to insurance professionals. I’m Brennan McLoughlin, and we’re taking a break this week after another successful PLRB Regional Innovation Summit. This week we’ll share a follow-up episode from the PLRB Weather team. A small grocery store specializes in farm-to-table meat and fish, locally sourced and priced at the high end of the market. After accepting their week’s shipment on a Wednesday evening, thunderstorms led to a power outage that spoiled the fish. Notable...
info_outline![[REPLAY] Cyclones, Insurance & A Bowl of Spaghetti (Models) show art](https://assets.libsyn.com/item/42872415?height=50&width=50)
[REPLAY] Cyclones, Insurance & A Bowl of Spaghetti (Models)
What's the Scenario? with PLRB
Welcome to “What’s the Scenario? with PLRB”, where we explore claims & coverage scenarios relevant to insurance professionals. I’m Brennan McLoughlin, and for this holiday week we’ll be sharing a classic episode from the PLRB Weather team. A CAT Manager is making preparations for her CAT team in advance of Hurricane Francine, which approached the Louisiana coast in the second week of September, 2024. She reads something about spaghetti models, and something about Fast Track cyclones? Notable Timestamps [ 00:36 ] - The building owner submits the claim to their...
info_outline
Oops! Is a Contractor's Work Ever Really Done?
What's the Scenario? with PLRB
A contractor was hired to renovate a kitchen. The homeowner was thrilled with the results, but asked for a few final punch-list items: adjusting the cabinet doors and replacing a damaged drawer pull. To reach the cabinets, the contractor moved the refrigerator, but failed to securely reconnect the ice maker supply line before leaving. Two days later, the homeowner discovered water throughout the kitchen and adjacent rooms after the line separated, damaging the newly renovated space and the surrounding flooring. Notable Timestamps [ 00:45 ] - Mike sets up today's scenario: a...
info_outline
Wait, the PACE Exam has Mock Claim Documents?
What's the Scenario? with PLRB
A homeowner reports that the central air conditioning system stopped working during a summer heat wave. They sent their contractor's invoice to their insurance company. The adjuster has to review the invoice, the Declarations Page, and policy excerpts to handle the claim. But this isn’t a real claims file; this are mock claims documents as used in the PACE Designation Exam. Today we’ll explore how authentic assessment is leveraged to test real-world skills, and you can try your luck with this sample question. Notable Timestamps [ 01:24 ] - The exam includes basic recall questions that...
info_outline
Can You Pass the PACE Designation Exam?
What's the Scenario? with PLRB
An adjuster has decided to level up their career by earning their PACE-P Designation. They’ve completed the comprehensive educational program, prepared with the study guide, and are now sitting down to take the remotely proctored exam. Are they ready for it? Are you? Notable Timestamps [ 00:00:34 ] - The podcast explores the scenario of an adjuster who has completed an educational program and a study guide, and is now preparing to sit for the remotely proctored PACE Designation Exam. [ 00:04:04 ] - The PACE Designation program begins with an onboarding curriculum, consisting of three core...
info_outline
Help! I Need to Study for the PACE Designation Exam!
What's the Scenario? with PLRB
An adjuster has decided to level up their career by earning their PACE-P Designation. They’ve completed the comprehensive educational program, but don’t feel quite ready to sit down and take the PACE Designation Exam. So they download the PACE Study Guide and get started. Notable Timestamps [ 04:23 ] - The PACE Designation Program provides a comprehensive foundation of knowledge and practical skills tailored for claims professionals to succeed. [ 06:41 ] - Members can complete the Core Curriculum, the Personal Lines Property Track, and the Claims Intensives at no additional cost, and...
info_outline
Oops! What is “That Particular Part”?
What's the Scenario? with PLRB
A plumber was hired to perform work on a pipe on an insured home. In the course of that work, the plumber accidentally smashed his wrench into the pipe, damaging it. The water damaged nearby drywall and carpet. Notable Timestamps [ 00:44 ] - The j(5) exclusion specifically applies to property damage on that particular part of real property where operations are directly being performed. [ 01:14 ] - In contrast to the j(5) exclusion, the j(6) exclusion applies to any property that requires restoration, repair, or replacement because the work was performed incorrectly. [ 02:44 ] - If a plumber...
info_outlineFor our 100th episode, we'd like to share these clips from three exemplary episodes: one each from a property, casualty, and auto example.
My Son Set Off Fireworks in My House
Is there an exclusion for stupid? Join Alissha, Mike, and Tim to discuss bad decisions, wedding rings stuck on fingers, dumpster fires, and whether the choice to set off a firework inside a house is considered “intentional” under the policy.
Game Show Time! What Kind of Vehicle Is It?
Anytime something with wheels leads to a claim, Parker's colleagues come to Parker to find out whether the claim should fall under the CGL policy or the auto policy… or a secret third option.
Your Insurance Policy Will Decide When You’re Done Ridesharing
A "FastFeast" driver ends their shift but forgets to log out of the app. On the way home, they crash—and their insurance denies the claim. Why? They were still “on the job.” In the gig economy, one tap can mean the difference between coverage and denial.