Wait, the PACE Exam has Mock Claim Documents?

A homeowner reports that the central air conditioning system stopped working during a summer heat wave. They sent their contractor's invoice to their insurance company. The adjuster has to review the invoice, the Declarations Page, and policy excerpts to handle the claim. But this isn’t a real claims file; this are mock claims documents as used in the PACE Designation Exam. Today we’ll explore how authentic assessment is leveraged to test real-world skills, and you can try your luck with this sample question.

Notable Timestamps

[ 01:24 ] - The exam includes basic recall questions that require the test-taker to produce knowledge on the spot, such as defining key terms and claims handling concepts.

[ 03:03 ] - Application questions go a step beyond simple recall by providing a specific claim scenario and challenging the test-taker to determine how to properly handle it.

[ 04:26 ] - Authentic assessment utilizes research questions designed to mimic real-world tasks, presenting professionals with mock documents to analyze and interpret.

[ 06:15 ] - A sample question asks test-takers to review a contractor's invoice, a declarations page, and policy excerpts to solve a central air conditioning failure.

[ 08:11 ] - Just like in real life, test-takers must filter through extraneous details within the provided mock documents to locate the relevant facts needed to resolve the claim.

[ 10:47 ] - By carefully reviewing the policy limits and endorsements, the test-taker can correctly deduce that the sample claim is covered but strictly capped at $10,000.

[ 13:29 ] - Ultimately, this rigorous testing methodology elevates the designation's value by ensuring that credential holders are practically equipped to handle real-world claims.

Your PLRB Resources

PACE Designation Program
https://www.plrb.org/pace-program/

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The views and opinions expressed in this resource are those of the individual speaker and not necessarily those of the Property & Liability Resource Bureau (PLRB), its membership, or any organization with which the presenter is employed or affiliated. The information, ideas, and opinions are presented as information only and not as legal advice or offers of representation. Individual policy language and state laws vary, and listeners should rely on guidance from their companies and counsel as appropriate.

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