The Nobility of Service
Practical Eloquence podcast
One of the world's top experts on customer loyalty and innovation shares his unique take on the nobility of service and shares stories of leaders who embody that ideal.
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How to Become Rejection Proof
Practical Eloquence podcast
Fear of rejection is a major obstacle to persuasive communication, but you can overcome it with this approach drawn from my own experience and a remarkable book: Rejection Proof, by Jia Jiang.
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A Conversation with John Spence
Practical Eloquence podcast
For my very first podcast with a guest, I am honored to have a conversation with one of the top leadership speakers in the business, John Spence.
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Just Ask
Practical Eloquence podcast
Although many of us are reluctant to directly ask for what we want, research and experience both show that those who are very clear about what they want are much more likely to get it.
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Three Ways to Deal with Uncertainty and Risk in Buying Decisions
Practical Eloquence podcast
Every time a buyer makes a decision, they are taking a risk. Astute salespeople know how to use the psychology of risk to increase their own chances of making a sale.
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Sell Yourself Without Selling Your Soul
Practical Eloquence podcast
A mindset, a plan, and ten practical ideas for those who don't like self-promotion but know they need to do it.
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Lean Communication for Leaders Part 6: Dialogue
Practical Eloquence podcast
As a leader, despite how hard you work to produce brief, clear and valuable messages, you usually need dialogue to close the deal—to ensure that the message has had its intended effect and to make adjustments if not.
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Lean Communication for Leaders Part 5
Practical Eloquence podcast
As a leader, you still have to be brief and clear in your communication, except for certain exceptions, which I discuss in this podcast.
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Lean Communication for Leaders Part 4
Practical Eloquence podcast
As a leader, you have far more power to create both value and waste with your communication. This episode focuses on three ways that you can deliver more value every time you communicate.
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Lean Communication for Leaders Part 3: The Control Paradox
Practical Eloquence podcast
Leaders need to be lean communicators more than anyone else, but they must also face the control paradox: they have to know when to shut up and relinquish control.
info_outlineAlthough common wisdom says that it takes a long time to establish trust, scientists have proven that we decide whether to trust someone almost instantaneously. IN this podcast, I distill seven lessons from psychologists, consultants, FBI experts, and con artists to help you gain trust quickly.