The Human Side of Practice Growth : Building Trust Before the Treatment Plan
The Raving Patients Podcast
What if your biggest growth opportunity isn’t your marketing… but how your team communicates? In this episode, Dr. Len Tau sits down with returning guest Danny Bobrow to break down the human side of practice growth. From the first phone call to treatment acceptance, Danny explains why trust, empathy, and communication skills are the real drivers behind case acceptance and long-term patient loyalty. They dive into why most practices mishandle leads, how emotional decision-making impacts patient behavior, and the simple shifts your team can make to create stronger connections that lead to...
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From Owner to CEO: The Systems, Data, and Leadership Behind Scalable Practices
The Raving Patients Podcast
What if the biggest thing holding your practice back isn’t your skills… but how you run the business? In this episode, Dr. Len Tau sits down with Dr. Rehan Shahid to break down the real shift dentists must make to grow, scale, and reclaim their time. From understanding your numbers to building systems and empowering your team, this conversation reveals what it truly takes to move from overwhelmed owner to confident CEO. If you’ve ever felt stuck in the day-to-day grind, this episode will challenge how you think about leadership, growth, and what’s actually possible for your practice....
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Why Your Membership Plans Sucks
The Raving Patients Podcast
If your membership plan isn’t driving real retention and recurring revenue… it’s probably broken. In this episode, Dr. Len Tau sits down with Paul Lowry, CEO of Dental Menu, to unpack why most dental membership plans fail and what practices should be doing instead. From understanding the difference between access-based care and traditional discount models to leveraging subscriptions, rewards, and smarter systems, this conversation reveals how to turn your membership plan into a true growth engine. If you want more loyal patients, better retention, and predictable revenue without relying...
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Wellness Is The ROI: How Ergonomics and Stress Management Drive Practice Performance
The Raving Patients Podcast
What if the biggest threat to your dental practice isn’t competition… but your own physical health? In this eye-opening episode, Dr. Len Tau sits down with Caitlin Parsons, dental hygienist and ergonomics and wellness consultant, to unpack how chronic pain and stress are silently impacting productivity, team dynamics, and patient experience. Caitlin shares her personal journey from nearly leaving dentistry due to pain to becoming a leader in helping dental professionals create sustainable, high-performing practices. From small ergonomic tweaks to integrating yoga therapy into your daily...
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The Growth Formula No One Is Talking About In Dentistry
The Raving Patients Podcast
What if the biggest growth opportunity in your dental practice isn’t outside… but already sitting inside your system? In this episode, Dr. Len Tau sits down with Lorie Streeter to unpack the real growth formula most practices overlook. While many dentists chase new patients, Lorie reveals why the true driver of sustainable growth lies in reactivating existing patients, strengthening systems, and elevating the patient experience. From overlooked treatment plans to broken follow-up systems, this conversation dives deep into how practices can unlock hidden revenue, improve retention, and turn...
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The Excellence Curve: Confidence, Delegation, and Elite Ortho Outcomes
The Raving Patients Podcast
Most dentists think growth comes from doing more… but what if it actually comes from doing less, better? In this episode, Dr. Len Tau sits down with Kelley Tyrrell to break down what she calls The Excellence Curve—a smarter, more scalable way to grow your orthodontic and aligner cases without burning out. Kelley shares how micro-education, intentional delegation, and engineered systems can transform not just your clinical outcomes, but your entire practice efficiency. If you’ve ever felt overwhelmed managing cases, second-guessing treatment plans, or stuck doing work your team could...
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How to Get Chat GPT and Gemini to Recommend Your Dental Practice
The Raving Patients Podcast
Being visible online used to mean showing up in search results. Now it means being the practice AI tools choose to recommend when patients ask for help finding a dentist they can trust. In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with marketing expert Adrian Lefler, CEO of MySocialPractice, to break down one of the biggest changes coming to dental marketing. AI tools like ChatGPT, Gemini, and other large language models are rapidly becoming the way patients search for dentists. Instead of scrolling through search results, many patients now ask AI assistants for...
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Mastering Mindset: How Leaders Push Past Fear and Doubt
The Raving Patients Podcast
Why do so many talented professionals feel stuck even when they have the skills and ambition to succeed? In this episode, Dr. Len Tau sits down with executive coach Thomas Passalacqua to explore how mindset, self-awareness, and leadership clarity can help dental professionals move past fear, doubt, and imposter syndrome. In this episode of the Raving Patients Podcast, Dr. Len Tau welcomes Thomas Passalacqua, certified executive coach and founder of Ascend Professional Pathways. Tom specializes in helping leaders, dentists, and ambitious professionals overcome internal barriers that prevent...
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Compliance Isn’t Sexy, But It Sure Beats Noncompliance
The Raving Patients Podcast
Compliance might not be the most exciting part of running a practice, but it can protect your patients, your team, and your business. In this episode, Will Gilmore breaks down the real-world basics of OSHA, HIPAA, and infection control, plus how to stay calm and ready if an investigator ever walks in. Dr. Len Tau sits down with Will Gilmore of Elevate Compliance to talk about what dental practices actually need to stay compliant with OSHA, HIPAA, and infection control regulations. Will explains the “three pillars” of compliance (training, policies, and implementation), why compliance...
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Rebuilding the Bridge Between Diagnosis and Decision
The Raving Patients Podcast
Patients are saying “I’ll think about it” more than ever — not because they don’t want care, but because they can’t see how to afford it. In this episode, Dr. Len Tau and Nancy Coy break down how dental practices can rebuild trust, improve the money conversation, and create a clear path from diagnosis to a confident “yes.” Dr. Len Tau sits down with Nancy Coy of FinanceRx to talk about what really causes case acceptance breakdowns. They discuss why affordability is the #1 barrier for patients, how practices should structure lending options beyond just one provider, and why the...
info_outlineTechnology can be copied. Marketing can be copied. Even your chairs and handpieces can be copied.
The only thing that truly separates you from the office down the street?
Your people.
This episode will show you how HR becomes your most powerful growth strategy.
This week, Dr. Len is joined by HR expert Alan Twigg, president of Bent Erickson & Associates — one of dentistry’s most trusted partners in HR systems, compliance, and team development.
HR may not seem like the “sexiest” part of dentistry… but it’s one of the most important. Every patient experience, every production goal, every system — they all rely on people.
Alan helps practice owners shift their mindset:
✔️ Your team is your greatest competitive advantage
✔️ HR isn’t paperwork — it’s culture, longevity, and protection
✔️ Compliance matters more than ever — and it changes constantly
✔️ Hiring is marketing… and your employee experience is your brand
Whether you’re a solo practice or a multi-location empire, this episode breaks down the HR essentials you can’t ignore in 2025 and beyond.
What You’ll Learn
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Why once you hire ONE employee, 95% of labor laws apply to you
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How to craft a Unique Employment Proposition (UEP) that attracts top talent
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The biggest 2025 HR law changes you need to know (pregnancy protections, paid leave, state sick rules)
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The truth about unemployment claims and why they’re not worth fighting
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What dentists must know about paying staff for CE events (and the exact labor code to reference)
The HR risks when expanding into multi-location or multi-state practices -
Why appreciation is a strategic system, not a personality trait
Key Takeaways
00:40 Welcome, sponsor shoutout & event reminder
03:11 Meet Alan Twigg + Who Bent Erickson Helps
06:20 The New Hiring Reality & Standing Out as an Employer
11:29 Reputation, Reviews & Recruitment
12:50 Why HR Compliance Drives Practice Success
16:41 Labor Law Changes Every Dentist Must Know
19:40 Unemployment Claims: What Really Matters
24:50 CE, Overtime & What Practices Must Legally Cover
29:33 Multi-Location & Multi-State HR Risks
33:33 Creating a Culture of Appreciation
35:40 Lightning Round Q&A with Alan
40:40 Listener Offer: $500 Off HR Director Package
41:30 Closing: Protect Your Reputation
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Connect with Alan
Learn more about how Bent Erickson & Associates can support your practice with HR compliance, team development, and leadership training:
🌐 Website: https://bentericksen.com/
📞 Contact Page: Available directly on the website
📚 Free HR resources + education available online
💡 Listener Offer:
Save $500 on the HR Director Package when you sign up before year-end — exclusively for Raving Patients listeners.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!