The Raving Patients Podcast
The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your dental practice’s online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reviews Doctor himself, Dr. Leonard Tau! For more information visit: https://www.drlentau.com/
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Data Driven Dentistry
11/21/2025
Data Driven Dentistry
In this episode, Dr. Len Tau sits down with Paul Chadwick, VP at PureLogic, to explore how artificial intelligence is reshaping the way dental practices operate — especially at the front desk. Paul breaks down how PureLogic leverages AI, analytics, and automation to improve patient communication, reduce missed calls, and enhance practice efficiency. Together, they discuss what “data-driven dentistry” really means, how AI can empower rather than replace staff, and what metrics matter most for growth. Whether you’re a solo practitioner, part of a DSO, or just curious about AI’s practical applications in dentistry, this conversation will give you real-world insights into using data to drive smarter decisions and better patient experiences. Here are some of the interesting stff we talked about in this episode. AI isn’t the future—it’s here now. Dental practices using AI to analyze calls and automate responses are already improving conversion rates and reducing missed opportunities. Missed calls are hidden revenue leaks. The average practice misses 30–40% of calls, and PureLogic’s data shows that following up with AI-powered text can recover many of those lost appointments. Patient preference matters. Voice, text, and chat-based AI tools meet patients where they are, improving satisfaction and accessibility. KPIs drive decisions. Tracking missed call rates, conversion rates, and patient engagement metrics can reveal where your practice is losing revenue—and how to fix it. AI + people = the winning combo. The goal isn’t to replace front office staff, but to free them up to focus on relationships and in-person care. — Key Takeaways 00:40 Introduction and Sponsor Acknowledgments 01:40 Meet Paul Chadwick and PureLogic 04:50 What PureLogic Does for Dental Practices 04:55 How AI Analyzes Calls and Improves Conversions 06:30 Understanding Front Office Optimization 08:00 Voice vs. Text: Meeting Patients Where They Are 10:50 The Rise of AI Agents in Dentistry 11:55 Differentiating PureLogic from Other AI Companies 15:30 Using Data to Train and Support Front Office Teams 17:25 Key KPIs Every Practice Should Track 20:21 The Truth About Missed Calls in Dentistry 21:40 Where Practices Need the Most Help 24:53 Managing the Modern Dental Tech Stack 27:20 PMS Integrations and Vendor Consolidation 28:05 The Future of AI in Dental Operations 30:46 How AI Will Personalize the Patient Experience 31:30 Lightning Round: Quickfire Q&A with Paul Chadwick 38:17 How to Connect with PureLogic 38:47 Closing Thoughts from Dr. Len Tau — Connect with Paul 🔗 Website: 📧 Email: Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Beyond the Chair: Protecting Smiles with Dental Warranties
11/14/2025
Beyond the Chair: Protecting Smiles with Dental Warranties
What if every crown, implant, or veneer you placed didn’t just build smiles—but built wealth? In this episode, Dr. Len Tau sits down with innovators Max Zanan and Adam Marburger of Dental Protection Group to reveal how dentists can turn warranties into a new revenue stream. They’re showing why protecting your patients’ dental work can also protect—and grow—your financial future. They explain how this simple yet powerful concept—borrowed from the automotive industry—offers dentists a way to increase patient trust, improve case acceptance, and build long-term wealth through profit-sharing warranty programs. Max and Adam share how their model allows dentists to turn warranties into wealth-building vehicles, all while protecting patients and creating a new stream of passive income in a tax-advantaged environment. They also discuss how to get your team on board, how to present warranties to patients, and why this model is changing how entrepreneurial dentists think about their businesses. You’ll learn: Warranties Build Trust: Patients already value protection plans in every purchase—offering one in dentistry creates instant credibility and peace of mind. Wealth Through Risk Transfer: Unlike goodwill replacements, Dental Protection Group’s model lets dentists transfer risk and receive compensation when failures occur. Profit Sharing Opportunity: Money left over from unclaimed warranties is returned to the practice, compounding over time like a “401(k) on steroids.” Team Buy-In Is Key: Success depends on making warranties part of the practice culture—presented as a standard part of every procedure, not an upsell. Entrepreneurial Dentistry: The program empowers dentists to generate long-term, tax-friendly income, fund growth, or even retire earlier. Key Takeaways 00:44 Introduction and Event Highlights 02:30 Meet the Dental Protection Group 04:35 Understanding Dental Warranties 06:00 The Value of Warranties in Dentistry 06:40 Warranties as a Consumer Expectation 10:40 Differentiating Warranties from Goodwill 12:50 The Financial Benefits of True Warranties 14:40 Wealth Building through Warranties 16:01 Creating Generational Wealth in Dentistry 17:40 Implementing Warranties in Practice 20:55 The Culture of Warranties in Dental Practices 22:52 The Perfect Scenario for Implementation 28:00 Handling Patient Objections 30:44 Team Buy-In and Incentives 31:35 Quick Onboarding Process 32:35 Transferability of Warranties 37:37 Final Thoughts and Opportunities — Connect with Max and Adam Visit to schedule a consultation with Max and Adam. 📞 Contact Adam directly at (618) 979-9483 or Max at (917) 903-0312. 📧 Email: adam@dentalprotectiongroup.com | max@dentalprotectiongroup.com — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Dental Office Cybersecurity and HIPAA Compliance : How Not to Make a $50,000 Mistake
11/07/2025
Dental Office Cybersecurity and HIPAA Compliance : How Not to Make a $50,000 Mistake
Cybersecurity breaches and ransomware attacks are no longer a “big company problem.” Dental offices are prime targets because patient data is gold on the dark web. In this episode, I’m joined once again by the expert who has been leading the charge in dental technology protection for over 20 years: Dr. Lorne Lavine, The Digital Dentist. If you’ve ever thought “it won’t happen to my practice,” this conversation will change your mind fast. Returning guest Dr. Lorne Lavine dives deep into what every dental practice must know about protecting their patient data, technology systems, and reputation. Lorne breaks down how ransomware attacks actually happen, why HIPAA compliance is still widely misunderstood, and the real consequences practices face if they don’t take security seriously. You’ll learn: • The #1 way ransomware breaks into dental offices • Why cloud-based software does not eliminate HIPAA responsibility • What a proper HIPAA risk assessment really involves • Best practices for backups and disaster recovery • How cyber liability insurance protects your bottom line • The surprising percentage of practices that get hit with ransomware • The essentials every IT setup needs in 2025 and beyond • Why leaning on a healthcare-focused IT provider matters more than ever Lorne also shares his own powerful journey from perio to the forefront of dental tech security, plus personal insights in our lightning-round close. This episode gives dentists the clarity and action steps needed to stay protected, stay compliant, and stay in business. — Key Takeaways Audio 00:41 Introduction and Event Highlights 03:35 Meet Dr. Lorne Lavine: Expert in Dental Technology 06:58 Transitioning from Dentistry to Technology Consulting 07:37 Managed Services and HIPAA Compliance 10:45 The Shift to Cloud-Based Solutions 14:55 Understanding Ransomware and Cybersecurity 22:25 Navigating Cybersecurity Liability and Insurance 25:41 The Importance of HIPAA Risk Assessments 28:20 Navigating HIPAA Compliance and Risk Management 29:35 Data Backup Strategies for Modern Practices 33:39 Cybersecurity Best Practices for Healthcare 36:38 The Importance of IT Consultation in Healthcare 43:13 Personal Insights and Entrepreneurial Advice — Connect with Dr Lorne Website: TheDigitalDentist.com Email: drlavine@thedigitaldentist.com Phone: 866-204-3398 Free Offer for Listeners: Complimentary cybersecurity & HIPAA technical audit plus a personal review call with Dr. Lavine. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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From Search to Smart: How AI Is Changing Patient Discovery
10/31/2025
From Search to Smart: How AI Is Changing Patient Discovery
AI isn’t coming — it’s already here. From Google Gemini to ChatGPT, the way patients discover dentists online is evolving faster than most practices can keep up. In this episode, Dr. Len sits down with Adrian Lefler, CEO of My Social Practice, to unpack how AI is reshaping SEO, what “Generative Engine Optimization” really means, and how dentists can adapt before they’re left invisible online. Dr. Len Tau welcomes back long-time friend and industry expert Adrian Lefler to talk about one of the most important topics in modern dental marketing — AI-driven search. Adrian breaks down how tools like Google Gemini, ChatGPT, and Perplexity are fundamentally changing how patients find dental practices online. Together, they explore how AI overviews are replacing traditional search results, why Google Business Profiles are now more critical than ever, and how dentists can optimize for AI-based search instead of relying solely on outdated SEO tactics. You’ll also hear practical, no-nonsense advice on blogging in the AI age, avoiding “word salad” content, and what questions to ask before hiring a marketing agency that claims to “do AI.” What You’ll Learn From This Episode AI is becoming the new search engine. Google’s Gemini and AI Overviews are changing how patients find practices — links are being replaced by direct AI answers. Your Google Business Profile matters more than ever. It’s the top data source AI models pull from, even before your website. Reviews remain your strongest ranking signal. But they must be paired with complete categories, service areas, and accurate info. Blogging isn’t dead — it just evolved. Authentic, voice-based stories converted by AI tools outperform generic, AI-written blogs. Ask better questions. If a marketing company can’t explain how their SEO adapts to AI search, walk away. Key Takeaways 00:42 Introduction to AI in Dentistry 03:55 The Evolution of Search with AI 07:15 The Role of Reviews in AI Search 13:05 Understanding Generative Engine Optimization (GEO) 15:50 AI Tools and Patient Search Behavior 23:50 Actionable Steps for Dentists to Embrace AI 27:40 Using AI for Blogging Effectively 31:50 Choosing the Right Marketing Company for AI 37:26 Conclusion and Contact Information — Connect with Adrian Adrian Lefler is the CEO of My Social Practice, a leading dental marketing agency helping practices grow through smart digital strategy, SEO, and AI-driven solutions. With over 15 years of experience, Adrian is known for making complex marketing concepts simple and actionable for dental professionals. Email: adrian@mysocialpractice.com Phone: 877-316-7516 Website: If you’re ready to strengthen your online presence, optimize your Google Business Profile, or learn how AI can help your practice get found and chosen more often — reach out to Adrian and the team at My Social Practice today. — Learn proven dental marketing strategies and online reputation management techniques at: This podcast is sponsored by Dental Intelligence. Learn more at: This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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The 3 Silent Profit Killers
10/24/2025
The 3 Silent Profit Killers
Before you spend another dollar on marketing, tune in. Nail phone conversion, stop broken appointments, and lift team performance starting now. In this episode of The Raving Patients Podcast, Dr. Len Tau sits down with Alex Nottingham, founder and CEO of All-Star Dental Academy, to uncover the three silent profit killers that quietly erode practice revenue and team morale. A former top business coach for Tony Robbins and an attorney turned dental business strategist, Alex shares how he transformed his father’s struggling dental practice into a multi-million-dollar success — and how thousands of other dentists can do the same by mastering business fundamentals. From poor phone conversion rates to declining team performance, this episode dives into the overlooked operational leaks that can cost practices hundreds of thousands of dollars every year — and how to fix them through better training, communication, and leadership. What You’ll Learn From This Episode The three silent profit killers hurting dental practices — and how to eliminate them Why phone call conversion is the #1 factor in predictable profitability How broken appointments quietly drain productivity and morale The difference between “training” and true team performance optimization How to build a culture of accountability, respect, and long-term patient loyalty Why investing in coaching and systems isn’t an expense — it’s a multiplier — Key Takeaways 00:42 Intro & sponsor shout-outs 02:05 Meet Alex Nottingham, All-Star Dental Academy 03:00 Turning a struggling practice into a multimillion-dollar success 08:11 The three silent profit killers 07:30 #1 New patient conversion — why phone skills matter 20:57 #2 Broken appointments — stopping the hidden drain 29:10 #3 Declining team performance — training and leadership fixes 34:30 How small improvements add major profit 35:30 Lightning-round Q&A 40:38 Connect with Alex + Final thoughts — Connect with Alex Visit: Download his free webinar & eBook on eliminating profit killers. Follow All-Star Dental Academy on YouTube, Spotify, and Apple Podcasts. — Learn proven dental marketing strategies and online reputation management techniques at: This podcast is sponsored by Dental Intelligence. Learn more at: This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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The New SEO Playbook: Why Social Media is No Longer Optional
10/17/2025
The New SEO Playbook: Why Social Media is No Longer Optional
Your next new patient may never search Google. AI platforms like ChatGPT and Google AI are reshaping how people find dentists — and social media is now fueling those algorithms. If you’re still treating marketing like a bunch of separate buckets, you’re about to fall behind. In this episode, Dr. Len Tau and digital marketing powerhouse Dr. Anissa Broussard reveal why your SEO strategy must evolve — and how to stay visible as search radically changes. In this conversation, Dr. Len sits down with Dr. Anissa Broussard, co-founder of Digital Floss, to unpack The New SEO Playbook: Why Social Media is No Longer Optional. They break down how AI search engines scan social platforms to recommend dentists, why content posted on Instagram and other channels now impacts Google rankings, and how practices can position themselves to dominate local search. Anissa also shares practical, no-fluff tips on maximizing reviews, updating your website content, and leveraging short-form video to attract quality patients — not just any patients. What You’ll Learn From This Episode Why traditional SEO alone won’t keep you visible as AI search grows How Instagram captions, FAQs, and Google profile updates impact search results Practical steps to get recommended by AI engines like ChatGPT & Claude The real ROI of Google Ads vs. Meta (Facebook & Instagram) ads for dentists How to target high-value patients with geo-fencing and better lead funnels Simple content strategies that train algorithms to favor your practice long-term — Key Takeaways 00:41 Introduction to Digital Marketing in Dentistry 02:55 The Role of Social Media in Dental Practices 07:32 AI and Its Impact on Dental Marketing 20:43 Understanding Google Ads and Their Costs 24:03 Improving Lead Quality for Dental Practices 32:00 Future Trends in Dental Marketing 37:09 Conclusion and Resources — Connect with Dr. Anissa Learn more about Dr. Anissa Broussard and her work at Digital Floss by visiting . There you can request a free Visibility Audit, explore resources, and see how her team helps dental practices build authentic brands, dominate AI-driven search results, and attract high-quality patients. — Learn proven dental marketing strategies and online reputation management techniques at: This podcast is sponsored by Dental Intelligence. Learn more at: This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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What Really Impact Rankings When It Comes To Google Reviews
10/10/2025
What Really Impact Rankings When It Comes To Google Reviews
Reviews are one of the most powerful levers for your dental practice’s visibility — but not always in the way most dentists think. In this episode, I sit down again with local SEO thought leader Colan Nielsen from Sterling Sky to cut through the noise about Google reviews, rankings, and how to actually get found by more patients. Colan and his team run ongoing SEO testing (so you don’t have to) and bring real data on what matters — and what’s just hype. We discuss what moves the needle on your Google Business Profile, how review quantity and recency affect map pack rankings, and why hitting that “magic 10” review milestone matters more than you realize. If you’ve been guessing at local SEO or feel stuck competing with practices with hundreds of reviews — this conversation will give you clarity and actionable next steps. What You’ll Learn From This Episode The truth about keywords in reviews — why telling patients to mention “dental implants” or “Invisalign” doesn’t help you rank. The magic number to hit first — how going from 9 to 10 reviews gives a measurable boost in local rankings. Why recency beats volume — keeping a steady stream of new reviews is more important than chasing huge totals. Primary vs. secondary categories — how your Google Business Profile category choices impact visibility. Tools & metrics that matter — see how Sterling Sky measures you against top competitors month to month. When (and when not) to run branded Google Ads — stop wasting budget where it’s not needed. — Key Takeaways 00:46 Introduction to Google Reviews and SEO 04:50 The Importance of Customer Service in Rankings 07:50 Understanding Local SEO and Google Business Profiles 12:57 The Impact of Review Text on Rankings 22:24 Review Velocity and Its Effect on Rankings 25:38 The Magic Number: 10 Reviews 27:58 The Role of Review Recency in SEO 34:35 Primary and Secondary Categories in Google Rankings 39:13 The Future of Reviews and AI in SEO 40:44 Branded AdWords and Their Effectiveness — Connect with Colan Website & Newsletter: YouTube Channel: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Storytelling with Dental Marketing
10/03/2025
Storytelling with Dental Marketing
Patients today don’t just choose a dentist based on price or location—they choose the story you tell. In this episode of the Raving Patients Podcast, I sit down with Ian De Jongh of Pain Free Dental Marketing to explore how storytelling has become the new backbone of dental marketing. We cover why reviews are “the Bitcoin of dental marketing,” how to attract the right patients instead of every patient, and the simple shifts you can make in your practice to stand out in a crowded market. If you’ve ever wondered how to move beyond generic messaging and truly connect with patients, this episode will show you the path forward. Here are some of the interesting stuff we talked about in this episode. Why Storytelling Matters: Patients aren’t just buying services—they’re buying your story, values, and unique approach to care. The Power of Reviews: As Ian puts it, “Reviews are the Bitcoins of dental marketing.” Reputation is now the #1 factor patients consider when choosing a dentist. Attracting the Right Patients: It’s not about chasing every new patient—it’s about attracting the right ones who align with your values and help prevent burnout. The Role of the Dentist: Marketing success depends on your participation—reviews, testimonials, and authentic messaging start in your office. What Sets Great Practices Apart: Generic “we treat patients like family” isn’t enough. Distinct experiences, stories, and brand voice create lasting trust. Looking Ahead: The future of dental marketing is less about Google Ads and more about authentic social proof, storytelling, and meaningful patient connections. — Key Takeaways 00:46 Introduction to Dental Marketing and Storytelling 03:02 Understanding Pain-Free Dental Marketing 07:25 The Shift to Storytelling in Dental Marketing 11:50 Differentiating Your Dental Practice 13:10 The Importance of Google Reviews 14:20 How Patients Select Dentists Today 20:30 Attracting the Right Patients 25:07 The Dentist's Role in Marketing Success 27:55 Future Trends in Dental Marketing 30:50 What May Fade in Dental Marketing 33:50 Lightning Round Q&A — Connect with Ian 🌐 📩 Schedule a free consultation to discover how storytelling can transform your marketing and attract the patients you want. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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RCM Unlocked
09/26/2025
RCM Unlocked
On this episode of the Raving Patients Podcast, I sit down with nationally recognized revenue cycle expert Cissy Mangrum of RevTech Partners and Maximize RCM Consulting. With nearly three decades of leadership experience in both healthcare and dental, Cissy has helped countless practices streamline their operations, reduce denials, and improve their bottom line. Revenue Cycle Management (RCM) isn’t just about billing—it touches every part of your practice, from credentialing to front office workflows to clinical documentation. In this conversation, we break down why most problems occur long before a claim is denied, and how simple behavioral and operational shifts can radically improve your collections, cash flow, and even patient experience. If you’ve ever wondered why claims are getting stuck, why AR is piling up, or how to make RCM work for your growth goals, this episode is a must-listen. What You’ll Learn from This Episode Why RCM starts at the very beginning of your processes, not just the back end The top five reasons claims get denied—and how to prevent them Key benchmarks to know if your practice has an RCM problem (like days in AR and net collections %) How technology and AI are changing verification of benefits and claims submission The connection between RCM, cash flow, and EBITDA—especially if you’re preparing to sell your practice The impact of RCM on patient experience, and how transparent communication and financing options build trust and loyalty — Key Takeaways 02:50 Introduction to Revenue Cycle Management 04:40 Understanding Revenue Cycle Management 12:55 Challenges in Revenue Cycle Management 17:48 Common Issues in Claims Submission 20:08 Identifying RCM Issues 25:59 Impact of RCM on Cash Flow and EBITDA 27:54 RCM and Patient Experience 32:15 Technological Innovations in RCM 34:33 Lightning Round Q&A — Connect with Cissy Want to learn more from today’s guest? You can reach Cissy at: Email (RevTech Partners): cissy.mangrum@revtechpartners.com Email (Maximize RCM Consulting): cissy.mangrum@maximizeRCM.com Websites: | LinkedIn: Connect with her directly on LinkedIn—she’d love to hear from you. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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The CEO Mindset: Systematizing Your Practice for Freedom and Growth
09/19/2025
The CEO Mindset: Systematizing Your Practice for Freedom and Growth
If your practice runs only when you’re watching every corner, you don’t have a business—you have a job with extra stress. In this episode, I sit down with Kiera Dent of Dental A-Team to break down the CEO mindset so you can step out of micromanagement, build a self-managing team, and get your time—and sanity—back. I’ve lived both sides: the dentist who does everything and the CEO who trusts systems and people. Kiera and I dig into the exact levers that turn chaos into consistency: vision, numbers, and simple systems your team can actually follow. We also talk honestly about burnout, identity, and why delegation (done right) becomes your most profitable “procedure.” What You’ll Learn in This Episode The CEO Mindset: Why your role is vision, culture, and execution—not every task on the floor. The “YES” Model: You/vision → Earnings & profitability → Systems & team development. Chaos Killers: Tighten handoffs, morning huddles, block scheduling, and role clarity to stop daily fires. Delegation that Sticks: Empower + hold accountable so responsibility never boomerangs back to you. Burnout Antidotes: Detach identity from output, build recovery time, and lead with numbers, not guesswork. Stress Reducers: Align goals with your actual life, master cash flow, fix one KPI/system at a time. — Key Takeaways 00:40 Introduction and Event Announcement 01:50 Understanding the CEO Mindset in Dentistry 03:35 Systematizing Practices for Growth 05:30 Overcoming Micromanagement 08:44 Identifying Chaos Creators in Dental Practices 12:46 The Role of a CEO Dentist 17:25 The Importance of Delegation 22:58 Mindset Traps and Overwhelm in Dentistry 29:14 Reducing Daily Stress in Dental Practices 33:54 Lightning Round Q&A 40:08 Conclusion and Call to Action — Connect with Kiera Want Kiera’s help turning your practice into a self-managing, growth-ready business? Here’s where to reach her: Website / Consulting: — book a call and explore services Podcast: Dental A Team Podcast (practical, team-centric systems every week) Text Kiera’s Team: 775-243-5100 Instagram: @dentalateam for tips, playbooks, and event updates Tell her you heard her on The Raving Patients—she’ll know exactly what you’re after. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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From Burnout to Brillance
09/12/2025
From Burnout to Brillance
Are you hitting the snooze button on Monday mornings, dreading another week of endless tasks and mounting stress? You’re not alone. Burnout is one of the most common—and costly—challenges dentists face today. But what if you could simplify your systems, empower your team, and rediscover the joy in dentistry? In this episode, I sit down with Melinda Heryford, “The Practice Implementer,” to unpack practical strategies for transforming your practice from chaos to clarity. With over 30 years in the dental industry, Melinda has helped countless dentists trade burnout for brilliance—and she’s back on the Raving Patients Podcast to share exactly how. What You’ll Learn in This Episode The truth about burnout in dentistry: Why it’s not a sign of failure but a natural byproduct of doing too much without systems. Signs and symptoms to watch for: How to recognize when you (or your team) are edging toward burnout before it costs you your health and your practice. The 5 Prime Pillars of Practice Success: Plan, People, Process, Patients, and Profit—and why focusing on the vital 20% delivers 80% of the results. Simplifying your systems: Why trimming the fluff and doubling down on the essentials is the fastest way to restore energy, focus, and patient satisfaction. The power of accountability: How layering leadership and team responsibility keeps growth sustainable and prevents you from carrying the entire weight of the practice on your shoulders. Real success stories: From solo practitioners to multi-doctor practices, hear how dentists have reclaimed control, built stronger teams, and reignited their passion for dentistry. — Takeaways 00:45 Introduction and Event Announcement 02:22 Meet Melinda Heryford: From Burnout to Brilliance 03:40 Understanding Practice Challenges and Coaching Methods 07:31 Identifying Burnout: Signs and Symptoms 11:40 The CEO Role in Dentistry and Its Challenges 17:06 Financial Stress and Its Impact on Burnout 19:08 Success Stories: Transforming Practices 26:20 Revenue Reveal: Assessing Practice Metrics 29:39 Commitment to the Process: Key to Progress 32:00 Lightning Round Q&A 37:59 Conclusion and Contact Information — Connect with Melinda Want to see where your practice is leaving money and energy on the table? Melinda offers a Revenue Reveal Check, using Dental Intel to analyze 37 practice metrics and highlight hidden opportunities for growth. Email: melinda@melindaheryford.com Website: Offer: Request your free Revenue Reveal Check to uncover your golden opportunities. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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The Productivity Formula: Efficiency + Excellence
09/05/2025
The Productivity Formula: Efficiency + Excellence
Are you spending too much time in the operatory without realizing it? What if shaving minutes off your procedures didn’t just increase production but also improved patient satisfaction, reduced stress, and helped your associates level up faster? That’s exactly what we’re diving into in this episode of the Raving Patients Podcast. I’m joined by Dr. Aaron Nicholas—a practicing dentist, international speaker, faculty member with Dental Success Companies, and the founder of Monday Morning Dentistry. With over 37 years of clinical experience, Aaron has mastered the art of turning complex, time-consuming procedures into streamlined systems that can be applied the very next day in your practice. What You’ll Learn in This Episode Why efficiency doesn’t mean cutting corners Dr. Nicholas explains how you can maintain—or even raise—your clinical quality while dramatically reducing appointment times. The power of recording yourself A surprisingly effective tool for uncovering inefficiencies in your clinical and communication habits. Time benchmarks for key procedures How long should a crown prep and buildup really take? Dr. Nicholas breaks down realistic ranges for both new and experienced practitioners. Training associates the right way Why “letting them figure it out” is a costly mistake, and how to implement systems that get them efficient, faster. Hygiene checks without constant interruptions Learn Aaron’s strategy for handling multiple hygienists while protecting your focused chair time. Anesthesia done smarter From Gal-Gates blocks to intraosseous injections, discover how to get patients numb faster and keep them comfortable throughout. Mindset shifts that matter How to view efficiency not as rushing, but as creating smoother systems that benefit your team, your patients, and your bottom line. — Key Takeaways 00:25 Introduction and Event Announcement 01:30 Meet Dr. Aaron Nicholas 03:50 Improving Efficiency in Dental Practices 05:37 Identifying Inefficiencies in Practice 09:40 Balancing Efficiency and Quality 11:30 Maximizing Productivity and Profitability 15:20 Training Associates for Efficiency 18:39 Optimizing Hygiene Practices 20:17 Mindset Shift in Dentistry 21:07 Training for Efficiency 23:04 Comprehensive Approach to Dental Procedures 26:50 Enhancing Anesthesia Techniques 29:53 The Importance of Patient Comfort 30:50 Lightning Round Insights — Connect with Dr. Aaron Website: mondaymorningdentistry.com Email: anicholasdds@gmail.com Phone: 410-207-3527 — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Silence Is Expensive—Let Your Hold Message Work for You
08/29/2025
Silence Is Expensive—Let Your Hold Message Work for You
Silence is costing your practice more than you think. Every time you put a patient on hold and they hear nothing but dead air—or worse, that same generic tune on repeat—you’re missing out on a chance to build trust, educate, and even grow your practice. In this episode, we uncover why silence is expensive and how your on-hold message can become one of the most overlooked marketing tools in dentistry. In this episode of the Raving Patients Podcast, I sit down with John Waller, “The On Hold Guy,” who has been serving the dental industry for over 30 years. Together, we explore how customized on-hold messaging can transform patient experience, strengthen your brand, and increase ROI—all for just a few dollars a day. If you’ve ever wondered whether patients are tuning out during those long hold times, or how you can turn wasted moments into opportunities, this conversation will show you the way. What You’ll Learn in This Episode: The true cost of silence: Why patients hang up when they hear nothing (and how to prevent it). The anatomy of a great on-hold message: From doctor credentials to services, reviews, and even staff shout-outs. Technology made simple: Whether your office runs on VoIP or still uses landlines, implementation is easier than you think. Best practices you should be using: From alternating voice talents to updating scripts quarterly for fresh impact. How on-hold messages boost ROI: Simple tracking methods and patient feedback that prove the value. Creative content ideas: From dental trivia to highlighting employee-of-the-month, keeping patients engaged and connected. — Key Takeaways 00:39 Introduction and Event Announcement 03:20 The Importance of On-Hold Messaging 04:25 Creating Effective On-Hold Messages 07:00 Implementation and Compatibility of On-Hold Systems 08:28 The Role of Patient Education 10:15 Voice Personalization in On-Hold Messages 12:20 Script Writing and Customization 14:23 Best Practices for On-Hold Messaging 19:25 Content Suggestions for On-Hold Messages 22:58 Measuring ROI from On-Hold Messaging 25:10 Trial Period and Getting Started 26:07 Referral Program and Networking 26:49 Lightning Round Q&A 32:05 Conclusion and Contact Information — Connect with John If you’d like to learn more about how The On Hold Experience can help your practice transform silence into a patient education and marketing tool, reach out to John directly: Call/Text: 208-546-8330 Email: theonholdguy@gmail.com Try the 45-Day Free Test Drive — no long-term commitment, just $59/month after. John is easy to reach, quick to respond, and passionate about helping dental practices make every patient interaction count—even the ones spent on hold. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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More Than Marketing: Building a Premium Brand Patients Rave About
08/22/2025
More Than Marketing: Building a Premium Brand Patients Rave About
Stop chasing “one big marketing trick.” If SEO is the only lever you’re pulling, you’re leaving money on the table—and patients on page two. In this episode, we break down how premium practices win with a whole-practice approach: brand, systems, and a memorable new-patient experience that starts before the first visit. In this episode, I talk with Jackie Ulasewicz-Cullen about moving beyond “rank-at-all-costs” thinking to a comprehensive, measurable growth system. We break down why there’s no silver bullet in dental marketing and how an omnichannel mix—reviews, humanized social, targeted Google Ads with single-focus landing pages, and a conversion-ready website—works together. We zoom in on the new-patient experience: rapid responses, pre-visit doctor touchpoints, clear expectations, and thoughtful follow-ups that turn inquiries into trust and treatment. We also spotlight the most neglected profit center in dentistry—retention—and the metrics that reveal whether you’re quietly shrinking or sustainably growing. Here's what we talked about in this episode: No silver bullet: SEO is a channel, not a strategy; build a portfolio of levers. Compete smart: In dense markets, SEO is long-term—pair it with Google Ads → single-focus landing pages to capture demand now. Speed-to-lead wins: Reply to forms/chats within minutes; slow responses kill conversion. Doctor touch = trust: A brief pre-visit call/text from the dentist lifts show rate and acceptance. Reviews with heart: Automate requests; dentist closes the loop on negatives—solve first, never ask for removal. Human social > generic posts: Short, educational team videos build connection and assist conversion. Retention is revenue: Track lost/inactive vs new, run reactivation, and educate existing patients on services (“Did you know we offer…?”). Measure what matters: Time-to-response, show rate, case acceptance, production per lead, and churn—not just clicks or calls. — Key Takeaways 00:47 Introduction and Event Announcement 02:10 Meet Jackie Cullen: A Marketing Expert 04:00 Understanding Comprehensive Marketing Strategies 05:30 Misconceptions in Dental Marketing 08:00 SEO in Competitive Markets 11:33 Omnichannel Marketing Approach 14:00 Enhancing the New Patient Experience 17:14 The Importance of Human Connection 19:34 Retention, Relationships, and Reputation 22:35 The Value of Patient Retention 25:50 Social Media and Advertising Strategies 29:50 Building Trust with Marketing Agencies 32:17 The Importance of Agency Involvement 34:15 Lightning Round Q&A 37:55 Conclusion and Resources — Connect with Jackie You can connect with Jackie Ulasewicz-Cullen and her agency through: Website: — click the “Schedule a Call” button right on the homepage. Free Book Offer: Elite Dentistry — (includes free shipping + 3 exclusive bonuses). — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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To Bill or Not to Bill (Yourself): The AI Answer
08/15/2025
To Bill or Not to Bill (Yourself): The AI Answer
If your practice’s collections aren’t where they should be, it might not be because of fewer patients—it could be because your revenue is trapped in insurance company limbo. The truth? Without a rock-solid revenue cycle management (RCM) process, you’re leaving money on the table… and adding stress to your team. In this episode of the Raving Patients Podcast, I sit down with Shreyas Parab, co-founder and CEO of Daydream, to explore how AI can revolutionize dental billing without removing the human expertise that keeps claims moving. Shreyas shares his unique perspective—shaped by growing up in his mother’s small Medicaid dental practice—on why dental billing is a hidden bottleneck for many offices and how automating key steps can unlock both revenue and time. We break down what “human-in-the-loop” AI really means, how to verify insurance more efficiently, and why complete transparency in billing services is non-negotiable for cash flow health. We also dig into the broader role of AI in dentistry—what’s working now, where the technology still falls short, and the untapped opportunities that could transform patient communication and education in the near future. Shreyas provides real-world examples of practices that have recovered hundreds of thousands in aged receivables by combining AI-driven workflows with experienced billers, and why this hybrid approach outperforms both in-house teams and traditional billing agencies. Whether you’re currently outsourcing, doing billing in-house, or simply curious about what’s possible, this conversation will give you the tools to evaluate your RCM strategy and future-proof your practice against the growing complexity of insurance reimbursement. Here are the interesting stuff we talked about in this episode: Automating bottlenecks works best with expert oversight. Pure AI isn’t ready to replace billers—but it can triple their efficiency. Transparency is key. If you can’t see exactly what’s happening with your claims, you can’t fix revenue leaks. Growth magnifies billing challenges. Expanding operatories, adding associates, or buying a new practice will strain in-house billing unless processes scale. Patient communication is an untapped AI opportunity. Future tools could educate patients before appointments, improving case acceptance and freeing up clinical time. Key Takeaways 00:43 Introduction and Event Announcement 02:23 Meet Shreyas Parab: The Vision Behind Daydream 04:30 The Journey from Dental Practice to AI Solutions 05:59 Understanding the Burden of Dental Billing 07:45 The Role of AI in Automating Dental Billing 10:00 Why Automation Over Software Tools? 13:00 Human-AI Collaboration in Dental Billing 14:33 Services Offered by Daydream 15:46 AI-Driven Processes in Dental Billing 17:47 Pain Points with Traditional Billing Agencies 21:12 Identifying Candidates for Daydream's Services 23:22 Exploring AI's Impact on the Dental Industry 24:00 The Future of AI in Dentistry 28:44 AI's Role in Patient Education and Communication 30:38 Limitations of AI in Dental Practices 33:06 Understanding AI's Writing Patterns 38:19 Innovative Marketing Strategies in Dental Practices — Connect with Shreyas Learn more about Daydream and schedule a demo at . — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Making Money vs. Keeping It: The Gap No One Talks About
08/08/2025
Making Money vs. Keeping It: The Gap No One Talks About
If you don’t truly know your numbers, you might be leaking money without even realizing it. Most dentists assume they’re making more than they actually are—but are you calculating your real take-home income? In this episode, we break down what’s actually going on behind the financial curtain of your practice—and how to fix it. In this episode of the Raving Patients Podcast, I sit down with dental CPA Travis Slade to talk about the financial clarity every dentist needs—but few actually have. We break down the five core financial drivers that impact your real income: revenue, overhead, debt, taxes, and personal spending. These aren’t just accounting terms—they’re the difference between feeling in control and constantly feeling cash-strapped. Travis shares insights gained from working directly in dental offices, and explains how most practice owners are in the dark about where their money goes. We dig into common traps—like inflated overhead, lifestyle creep, and taking on debt without understanding the long-term impact—and give practical tips to help you make better decisions around hiring, investing, and personal budgeting. This episode will help you assess your financial health, calculate your true break-even point, and set goals that actually move the needle. If you’re serious about building a practice that supports the life you want, this is one you don’t want to miss. Here's what we talked about in this episode: The five financial drivers that actually determine your take-home pay Why revenue can be a misleading metric if you don’t track overhead and debt Ideal overhead breakdowns (including wages, supplies, marketing, and more) Understanding debt health: what’s manageable and what becomes a liability The impact of personal spending on your stress, cash flow, and practice health How to strategically invest in marketing (and know if it’s actually working) What your monthly break-even number really is—and why you need to know it Common financial traps dentists fall into and how to avoid them Travis’s #1 piece of advice for financial stability and long-term growth — Key Takeaways 00:39 Introduction and Event Announcement 04:10 Understanding Financial Metrics for Dental Practices 05:31 The Five Financial Drivers of Dental Practices 09:40 Revenue: The Misleading Top Line Number 12:20 Overhead: Managing Practice Expenses 16:32 Debt Management in Dental Practices 22:07 Personal Spending and Lifestyle Choices 25:02 The Financial Matrix: Understanding Break Even 26:19 Common Financial Traps for Dentists 28:45 Marketing Investments and Financial Projections 30:28 Final Thoughts and Advice — Connect with Travis Want help decoding your numbers or figuring out your break-even point? Travis is offering a free Financial Matrix Calculator, plus a complimentary session for the first two listeners who reach out. 📧 Email: travis@uluruadvisors.com 🌐 Website: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Simplify. Streamline. Succeed. Dental Systems That Pay Off
08/01/2025
Simplify. Streamline. Succeed. Dental Systems That Pay Off
Is your practice actually as efficient as it could be? If your front desk feels like a bottleneck, patients are slipping through cracks, or you're losing revenue to outdated payment systems, then you’ll want to hear this one. In this episode of the Raving Patients Podcast, I sit down with Mandy Madeline—an experienced clinical assistant turned dental operations expert and now a leader at Pay Proudly. With nearly two decades in the industry, Mandy offers a unique lens into how systems, communication, and simple changes can make a huge impact on your bottom line. We dig into: How to reduce credit card processing fees without upsetting patients The truth about surcharging—and how to do it the right way Why in-house membership plans are a must (and how to make them work without tech headaches) The #1 leadership mindset that boosts team performance and office culture Simple front office scripts that improve patient trust and reduce confusion You’ll walk away with clear, actionable strategies to streamline your practice operations, elevate your patient experience, and protect your profitability. Whether you're a dentist, manager, or team member, this episode is packed with take-home tools to make your day-to-day smoother and your practice stronger. 🎧 Listen now, and don’t forget to subscribe and share it with your team! — Key Takeaways 00:42 Introduction to the Raving Patients Podcast 02:29 Mandy Madeline's Journey in Dentistry 04:35 Transitioning Roles in the Dental Industry 11:13 The Controversy of Credit Card Surcharges 19:13 The Importance of In-House Membership Plans 26:39 Creating VIP Experiences for Patients 27:16 Systems Reflect Your Practice's Standards 29:02 Advice for Dental Practices 30:30 Lightning Round Q&A 35:40 Conclusion and Final Thoughts — Connect with Mandy Visit You can also find Mandy and the Pay Proudly team on Facebook, LinkedIn, and Instagram—just click the links on the website or head straight to the demo scheduler in the top right corner. 🎯 Exclusive Listener Offer: Mention Raving Patients Podcast or my name (Dr. Len Tau) when you schedule a demo with Pay Proudly and receive free installation and $100 credit toward your equipment. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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The Dental Growth Blueprint: Spend Less, Earn More
07/25/2025
The Dental Growth Blueprint: Spend Less, Earn More
If you think your “pretty” website alone is enough to bring patients through your doors, think again. Dental marketing today is more complex—and more critical—than ever. From SEO secrets and Google Ads strategy to why your website might be quietly sabotaging your practice growth, this episode is your blueprint for smarter marketing decisions. Dentists, this is one you can’t afford to miss. On today’s episode of the Raving Patients Podcast, I’m diving deep into the world of dental marketing with two incredible guests from Gargle—Brandie Lamprou, VP of Corporate and Sales Development, and Cassidy Turley, Partnerships and Lead Generation Manager. If you’ve ever wondered: ✅ Is my website really helping me rank and convert patients—or just sitting there looking pretty? ✅ Why is SEO a must-have and how do I stand out when the dentist down the street is doing it too? ✅ Are Google Ads worth the investment for general new patients—or should I be targeting high-value procedures? ✅ What’s the real deal with Google Analytics and why should you demand access to your own data? ✅ When should a practice consider running ads, and when should you hold off? …then you’re in the right place. — Key Takeaways 00:44 Introduction and Event Announcement 01:50 Meet the Guests: Brandy and Cassidy from Gargle 03:48 Understanding Gargle's Role in Dental Marketing 05:52 The Importance of a Strong Website 07:52 SEO: The Key to Online Visibility 15:00 The Role of Google Ads in Dental Marketing 18:20 Determining the Right Marketing Budget 20:39 When to Start Using Ads 23:40 The Importance of a Solid Foundation 25:41 Secrets to Ranking Higher on Google Maps 27:00 Updating Your Website: Best Practices 29:18 User Experience: The Digital Waiting Room 30:45 The All-in-One Marketing Approach of Gargle 32:15 Lightning Round Q&A 36:15 Conclusion and Free Marketing Assessment Offer — Connect with Gargle Phone: 888‑842‑7453 Email: info@gargle.com Website: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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One Vision: Unified Imaging Powered by AI
07/18/2025
One Vision: Unified Imaging Powered by AI
Ever wish you could stop wasting time jumping between imaging systems and get a single, clear picture of your patient’s oral health? This week, I’m unpacking exactly how AI-powered, unified imaging can transform your diagnostics, simplify your workflow, and help patients say “yes” with confidence. In this episode, I sit down with my friend and neighbor, Jordan Reiss from DEXIS, to explore how their AI-powered, unified imaging platform is transforming digital dentistry. We discuss how DEXIS brings 2D, 3D, and intraoral scans into a single, smart ecosystem, streamlining workflows and boosting diagnostic confidence. Jordan explains how tools like Magic Sort eliminate tedious tasks and how emerging AI capabilities—like automatic implant positioning and facial scan integration—are paving the way for faster, clearer treatment planning. If you’re looking to simplify your imaging processes and communicate better with patients, this conversation is one you don’t want to miss. Here’s what we covered in this episode ✅ How AI acts as your second set of eyes—enhancing accuracy and saving time. ✅ Why a unified imaging ecosystem eliminates software headaches and improves workflow. ✅ How Magic Sort automates sorting and labeling your images for better efficiency. ✅ What’s next for digital dentistry: facial scans, 3D segmentation, and cloud-based sharing. ✅ How AI visuals help patients say “yes” to treatment by building trust and clarity — Key Takeaways 00:36 Introduction and Event Announcement 02:43 Meet Jordan Reiss and DEXIS Overview 04:38 Unifying AI-Powered Platform for Enhanced Diagnostics 06:40 The Importance of AI in Dentistry 12:37 Improving the Diagnostic Process 16:26 Simplifying Diagnosis and Treatment Planning 18:40 Innovations in Imaging Technology 22:45 Magic Sort and Image Analysis 27:40 Future of DEXIS and Digital Dentistry 30:26 Lightning Round Q&A with Jordan Reiss — Connect with Jordan 🌐 🌐 🌐 🔗 (search Jordan Reiss, DEXIS) — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Getting New Patients You Want From The Internet Without Doing Tiktok Dances In Scrubs
07/11/2025
Getting New Patients You Want From The Internet Without Doing Tiktok Dances In Scrubs
Let’s face it — dental marketing has become a jungle. Between rising costs, Google’s ever-changing rules, and patients who click but never convert, it’s easy to waste thousands without seeing results. In this episode, I sit down with David Herman from Web Marketing for Dentists. David’s helped over 2,000 practices generate $50 million in production — and today, he’s breaking down how to stop chasing low-value leads and start filling your schedule with patients who want the treatments you love to do. Here’s what you’ll learn: ✅ Why throwing money at ads doesn’t automatically bring in patients ✅ The hidden dangers of a weak online presence ✅ Why video matters more than ever ✅ How to truly track your ROI from Google Ads ✅ What budget you really need for success ✅ Overwhelmed staff and lost leads Your marketing shouldn’t be guesswork. Get strategic. Know your numbers. Focus on the procedures you want more of. And remember: every dollar you spend should bring real patients through your door, not just clicks on a screen. — Key Takeaways 00:41 Introduction and Event Announcement 02:00 Meet David Herman: Expert in Dental Marketing 04:03 Understanding Dental Marketing Challenges 05:35 The Importance of ROI in Marketing 09:22 Building a Strong Online Presence 15:58 Tracking AdWords Results Effectively 19:20 The Science of Google AdWords 22:53 Targeting High-Value Procedures 30:56 Managing Overwhelmed Staff and Leads 34:55 Lightning Round Q&A 38:36 Conclusion and Special Offer — Connect with David Want David and his team to take your marketing to the next level? Head over to — or the full version, . 👉 Special Offer: Mention “Raving Patients” or Dr. Len to get one month of Google Ads management completely FREE (ad spend not included). It’s your chance to test-drive real, strategic marketing without long-term risk. David’s helped generate over $50 million in production for dental practices across the US and Canada. If you’re ready for patients who want implants, Invisalign, or other big-ticket procedures — instead of low-value cleanings — reach out and see what a focused strategy can do for your practice. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Smarter Smiles : How AI is Transforming the Future of Dentistry
07/04/2025
Smarter Smiles : How AI is Transforming the Future of Dentistry
Podcast Title Title: Smarter Smiles : How AI is Transforming the Future of Dentistry Thumbnail Tagline: AI-Driven Dental Future Let’s face it—dealing with insurance is the least favorite part of running a practice. But what if AI could take that burden off your plate without replacing your team? In this episode, I’m joined by Bruce Bell and Mike Nelson of Stratus, and we’re breaking down how artificial intelligence is making life easier for your front desk, improving patient experience, and reclaiming your time—one insurance call at a time. AI isn’t a trend—it’s a tool. And it’s changing how we work. In this conversation with Bruce and Mike from Stratus, we dive into how their platform helps practices automate insurance verification. Whether you’re tired of hold music or frustrated by inconsistent EOBs, Stratus could be a total game-changer. We also explore how AI is showing up across the dental industry—from clinical tools like Pearl and Overjet to admin solutions that reduce overhead and burnout. You’ll hear how practices are actually using these tools (and what most are missing out on). And if you’re fee-for-service, yes—there’s still a reason to listen. Finally, we walk through how to actually bring AI into your practice—without getting overwhelmed or oversold. Because this isn’t just about adopting new tech. It’s about building a smarter, leaner, more enjoyable practice—for you and your team. We covered a lot of ground in this episode—here are a few big takeaways I don’t want you to miss: AI isn’t here to replace your team—it’s here to free them up to focus on what truly matters. Stratus automates insurance verification, reducing costly errors and cutting down time spent on the phone with insurance companies. Even fee-for-service practices are leveraging AI to offer added transparency and value to their patients. Most dental offices underutilize their software tools—AI can bring critical insights to the surface and help teams take smarter action. AI is a powerful enhancement, not a replacement—use it to support your systems, but always double-check when it matters. — Key Takeaways 00:44 Introduction to AI in Dentistry 02:33 Meet the Guests: Bruce Bell and Mike Nelson of Stratus 02:58 What Stratus Does and How It Streamlines Insurance Verification 07:52 Broader Impact of AI Across the Dental Industry 12:28 Is AI Replacing Jobs or Enhancing Roles? 17:03 How to Identify the Right AI Tools for Your Practice 19:28 Who Benefits Most from Stratus (and Why) 25:27 Addressing the Limitations and Misconceptions Around AI 28:40 Real-Life Wins: Saving Time, Reducing Write-Offs, and Improving Work-Life Balance 30:26 Final Thoughts and Lightning Round with Bruce & Mike — Connect with Bruce & Mike Learn more about Stratus AI: 👉 Be sure to mention you heard about them on the Raving Patients Podcast to get the VIP treatment. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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No More Silent Tension: Conflict Resolution the Ombuds Way
06/27/2025
No More Silent Tension: Conflict Resolution the Ombuds Way
If you're navigating the complexities of staff dynamics, practice transitions, or rapid DSO growth—this episode is for you. Because here’s the truth: hope is not a strategy. And when it comes to managing workplace conflict, ignoring the problem won’t make it go away—it just costs you more. To break this down, I’ve invited Dina Lynch Eisenberg, Esq., a nationally recognized ombuds and conflict resolution consultant, to the show. Dina brings decades of cross-industry experience—from Coca-Cola and Twitter to DSOs and private practices. She specializes in resolving internal conflict, protecting team culture, and preventing silent turnover. In this episode, Dina and I discuss: What an ombuds actually is—and why every growing practice should consider working with one The hidden costs of unresolved team tension, from failed associate retention to lost productivity How DSOs can better support both legacy staff and new acquisitions during transitions Why HR alone isn’t enough—and how the neutrality of an ombuds creates psychological safety Practical strategies for conflict prevention, including conflict style assessments and mediation training The powerful shift from "culture" to "community"—and how that reframes your leadership Whether you’re managing five locations or fifty, this episode will help you take a hard look at your organizational health—and give you tools to proactively strengthen it. — Key Takeaways 00:42 Introduction and Event Announcement 03:30 Understanding the Role of an Ombuds 05:43 Dina's Journey into Dentistry 10:00 Common Conflicts in Dental Practices 15:14 The Impact of Ignoring Conflicts 18:40 Ombuds vs. HR: Understanding the Differences 21:18 Ombuds Engagement: Temporary vs. Long-term 24:33 The Cost of Unresolved Conflict 27:10 Organizational Health in Dental Practices 28:31 Lightning Round Q&A 32:40 Conclusion and Contact Information — Connect with Dina LinkedIn: Email: hello@happypracticeconsulting.com Resource: Self-Assessment for DSO Leaders — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Unlocking the Power of Hygiene: Empowering Leadership, Elevating Operations and Driving Practice Success
06/20/2025
Unlocking the Power of Hygiene: Empowering Leadership, Elevating Operations and Driving Practice Success
If you’ve ever wondered how to turn your hygiene department into a true engine of growth—this episode is for you. Because the truth is, many practices underestimate the power of hygiene. But when done right, your hygiene team can elevate patient care, boost profitability, and transform your entire practice culture. To dive into this, I’m joined by Tiffany Wuebben—an accomplished hygienist, author, and founder of The Hygienepreneur. Tiffany’s 30+ years in the field, paired with a background in luxury hospitality, gives her a unique perspective on what drives success behind the scenes. In this episode, we talk about: Why your hygiene department should have its own mission statement How empowering your team can relieve owner stress and boost performance What "assisted hygiene" really means—and why most people get it wrong Creating hospitality-based care that patients rave about Practical ways to build a unified, thriving practice culture Whether you’re managing a solo hygienist or a team of 11, this conversation will give you the tools to lead with purpose and inspire excellence at every level. — Key Takeaways 00:50 Introduction to the Raving Patients Podcast 04:26 Transforming Hygiene Departments for Success 11:58 Empowering Leadership in Dental Practices 16:00 The Role of Assisted Hygiene 20:25 Elevating Patient Experience through Hospitality 26:35 Building a Unified Practice Culture 32:13 Lightning Round Q&A with Tiffany Wuebben — Connect with Tiffany Wuebben Want to elevate your hygiene department and empower your team to drive practice growth? Tiffany is here to help. 📩 Email: tiffany@thehygienepreneur.com 🌐 Website: 📘 Free Downloads: Grab your PDF copies of Hygienepreneur and Culture Catalyst directly on her site. Whether you're managing one hygienist or a thriving team, Tiffany offers customized strategies to help you grow with purpose. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Clinical Records Present Criminal Records
06/13/2025
Clinical Records Present Criminal Records
What if one missing note in your chart could cost you your license—or even your freedom? That’s not a scare tactic—it’s exactly what happened to today’s guest, Dr. Roy Shelburne. A respected dentist turned federal inmate, Roy learned the hard way that poor documentation and billing practices can destroy even the most well-intentioned practice. Now, he's using his story to help others protect what they’ve built—and to ensure no one else has to go through what he did. If you're running a dental practice and think documentation is just a formality, think again. This episode is a must-listen. I'm joined by Dr. Roy Shelburne—a dentist, speaker, and compliance expert with a story that’ll stop you in your tracks. After being sentenced to federal prison for documentation-related issues, Roy has made it his mission to help other dentists avoid the same fate. In this conversation, Roy opens up about what happened, what he wishes he had known, and the simple (but often overlooked) systems that can protect your practice, your license, and your peace of mind. We also talk about why clear documentation isn’t just about legal protection—it’s the key to smoother insurance reimbursements, fewer patient disputes, and stronger clinical care. Here are some of the interesting things we talked about in this episode: If it's not in your chart, it didn’t happen—legally or clinically. Why blind disregard can be interpreted as intent to defraud. The real reason so many dentists struggle with insurance claims. How to build a 7-step compliance program that protects your entire team. Why moving to ICD-10 may be on the horizon (and how to get ahead of it). How better records actually lead to better patient care. This episode is packed with wisdom every dental professional should hear. Don’t wait until it’s too late—learn from someone who’s lived it. — Key Takeaways 00:42 Introduction and Event Announcement 03:04 Roy Shelburne's Journey: From Prison to Advocacy 10:24 The Importance of Clinical Record Keeping 16:57 Documentation: Key to Efficient Reimbursement 26:02 Implementing a Compliance Program 32:15 Final Thoughts and Lightning Round — Connect with Dr Roy 📧 roy@roy-shelburne.com 📱 423-552-6111 — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Cultivating Culture in the Modern Dental Practice
06/06/2025
Cultivating Culture in the Modern Dental Practice
Your dental practice is only as strong as the people behind it—and if you're not shaping your culture with intention, someone else is. In this episode, we dive into what it really takes to create a happy, high-performing team that grows your practice from the inside out. To help us reframe how we approach leadership and growth, I’m joined by Bianca Dornan, founder of Practices Made Perfect. With 20+ years of in-the-trenches consulting experience and a hands-on approach that’s reshaped practices across North America, Bianca brings rare clarity to the chaos many dental teams face. We cover everything from hiring strategies and training systems to retention KPIs and creating a “no gossip” culture where your team actually thrives. Whether you're an overwhelmed owner or a team leader struggling to keep morale up, this episode offers a roadmap to building the kind of dental practice where both your team and your patients want to stay. In this episode, we explore: ✅ The real reason culture fails—and how to rebuild it intentionally ✅ How to hire based on values (not just skill) ✅ What it really costs to train a new employee—and why training should never stop ✅ The connection between low patient retention and untrained front-desk teams ✅ Why your current treatment plans might hold millions in lost revenue ✅ How to turn your team into your best strategic asset — Key Takeaways 00:41 Introduction and Sponsorships 03:15 Meet Bianca Dornan: A Dental Consultant's Journey 04:00 Understanding Practice Culture and Its Importance 10:47 Strategies for Improving Practice Culture 13:56 The Importance of Continuous Training 18:13 Patient Retention: A Key Performance Indicator 26:43 Hiring the Right Team Members 31:21 Upcoming Event: Unoia Retreats 36:20 Lightning Round Q&A 39:00 Conclusion and Final Thoughts — Connect with Bianca: 🌐 📧 bianca@practicesmadeperfect.ca 📱 647-928-7924 🔗 Unoia Retreat: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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All Things Cosmetic Dentistry: Building a Brand That Smiles Back
05/30/2025
All Things Cosmetic Dentistry: Building a Brand That Smiles Back
If you’ve ever felt overwhelmed by insurance red tape, staffing headaches, or the pressure to be a “do-it-all” practice—this episode is for you. In this conversation, I’m joined by Dr. Tejas Patel, a leading cosmetic dentist whose journey from multi-location burnout to solo, specialized success is one every dentist should hear. With over 2 million TikTok followers and a fully cosmetic boutique practice in Austin, Texas, Dr. Patel has redefined what’s possible when you combine smart systems, social media, and staying true to your passion. We talk about everything from patient acquisition through viral video, to the growing demand for natural-looking veneers, and why he shut down two thriving offices to go all-in on what he loved most. You’ll also learn about the Veneer Blueprint Course, his online CE-accredited training that helps dentists confidently master cosmetic cases—from preparation to marketing. Whether you're cosmetic-curious or ready to pivot your practice, this episode delivers. Here are just a few of the important and eye-opening topics we explored: The Power of Focus: Why simplifying your procedures and practice model could be the secret to long-term success. Social Media as Strategy: How Dr. Patel leverages TikTok and Instagram to attract out-of-state veneer patients—daily. From Insurance to Independence: What it really takes to transition away from PPOs and build a fee-for-service model. What Patients Want Now: A look into the latest veneer trends—think natural, undetectable, and confidence-boosting. Teaching with Transparency: Why Dr. Patel built a step-by-step veneer course (with live procedure footage, checklists, and marketing tips) to help others get the same results. — Key Takeaways 00:42 Welcome + Event Reminder 02:37 Meet Dr. Tejas Patel 04:37 The TikTok Journey 12:52 Trends in Cosmetic Dentistry 16:56 From Burnout to Boutique 20:44 Building a Streamlined Practice 22:27 Inside the Veneer Blueprint Course 29:20 Vision for Cosmetic Education 31:12 Lightning Round Q&A — Connect with Dr. Tejas Patel: Instagram (Main): Instagram (Courses): Veneer Course Info: drtejaspatel.podia.com — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Open Wide: Striving for Excellence in Your Dental Career
05/23/2025
Open Wide: Striving for Excellence in Your Dental Career
If you’re worried that modern dentistry is trading principles for profit, you’re not alone. But today’s episode might just give you the confidence and clarity to do things differently. Dentistry is changing—and not always for the better. In this compelling episode, Dr. Len Tau welcomes Dr. Ed Feinberg, a crown-and-bridge expert and educator with over four decades of hands-on clinical experience. Ed was mentored by his father, a pioneer in full-mouth reconstruction, and today he carries on that legacy by helping dental professionals understand why foundational skills still matter in an industry swept up by implants and fast fixes. Together, they discuss how young dentists are being pulled into production-driven careers without the mentorship or mastery needed to truly thrive. Ed shares how practicing in both New York and Arizona shaped his philosophy—one grounded in long-term results, patient-first ethics, and clinical integrity. You’ll hear his unfiltered take on the overuse of implants, the dangers of piecemeal treatment, and how modern dental education is missing the mark. More than a critique, this episode is a call to action. Whether you’re a seasoned dentist or just starting your career, you’ll walk away inspired to deepen your craft, lead your team with purpose, and maybe even mentor the next generation of dental professionals. Because as Ed says, success isn’t about being flashy—it’s about making a difference that lasts. Here are just a few of the important and eye-opening topics we explored: Why foundational crown-and-bridge techniques still matter more than ever The long-term problems with piecemeal treatment planning How mentorship can change the trajectory of a young dentist’s career The risks of a production-first mindset in new graduates Building a practice through community involvement—not just advertising What true leadership in dentistry looks like Why implants aren’t the solution to every restorative case Ed’s unique insights from 70+ years of documented dental cases — Key Takeaways 00:49 Introduction and Event Announcement 03:11 Ed Feinberg's Unique Career Journey 12:10 Comprehensive Treatment Planning in Dentistry 12:49 Disturbing Trends in Modern Dentistry 21:35 Building a Successful Dental Practice 23:56 Leadership in Dentistry and Community Engagement 31:39 Rapid-Fire Questions and Closing Thoughts — Connect with Dr. Ed Feinberg: Want to learn more about Ed’s restorative philosophy—or explore his extensive library of online dental courses? Visit: Check out his books on Amazon: Open Wide The Double Tilt Precision Attachment Case for Natural Teeth and Implants Whether you're a new grad or a seasoned practitioner, Dr. Ed is passionate about helping dentists elevate their skills and serve their patients with integrity. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Leaving a Legacy: Turning Grief into Purpose with Dr. Parul Dua-Makkar
05/16/2025
Leaving a Legacy: Turning Grief into Purpose with Dr. Parul Dua-Makkar
Grief doesn’t wait for the perfect moment—and neither does oral cancer. In this powerful episode of the Raving Patients Podcast, Dr. Len Tau welcomes Dr. Parul Dua-Makkar to share how personal tragedy transformed her career and fueled a mission to save lives. After losing her brother—also a dentist—to oral cancer at just 34, Parul now advocates for early diagnosis, clinical vigilance, and emotional healing within dentistry. This isn’t just a clinical conversation—it’s a raw, inspiring look at how loss can fuel purpose, and how every provider can be a part of the legacy of prevention. You’ll also learn how grief doesn’t follow a linear path, the emotional complexity of legacy, and why speaking about difficult topics can be the most powerful way to connect and lead in the dental community. Dr. Parul reminds us all: life is short, but the impact you make can be lasting. Some of the powerful insights from this episode include: Early detection saves lives: Persistent red or white lesions lasting more than two weeks must be evaluated—biopsies are non-negotiable. Technology is a tool, not a replacement: Light-based oral screening aids are helpful, but only biopsies offer definitive answers. Grief is complex—and valid: Whether from personal or professional loss, grief affects every part of your life and practice. Processing it is crucial to continue showing up fully. Legacy is not about length, but impact: What you leave behind—through your words, your work, or how you treat others—matters more than you know. Support and community are essential: Healing doesn't happen alone. Sharing stories helps others feel seen, heard, and less isolated in their struggles. — Key Takeaways 00:45 Introduction to Leaving a Legacy 03:26 The Impact of Oral Cancer 11:45 Grief and Its Many Forms 20:54 Understanding Legacy 24:23 Life Interrupted: A Book of Lessons 27:30 Speaking Out on Oral Cancer Awareness 30:53 Lightning Round Q&A — Connect with Dr. Parul Dua-Makkar: Website: Instagram: Coaching & Resources: Explore her free grief and cancer support resources, check out her speaking topics, or grab a copy of her book "Life Interrupted: Dr. Dua’s Survival Guide" available on Amazon. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Is AI Being Overhyped? How Dental Practices Can Actually Use It Today
05/09/2025
Is AI Being Overhyped? How Dental Practices Can Actually Use It Today
If you're feeling overwhelmed trying to balance patient care while navigating all the buzz about AI in dentistry, you're not alone. But today's episode will help clear the confusion and show you how to use AI to your advantage—starting now. To break it down, I’ve invited Conner Ludlow, founder of Annie, an AI platform that builds virtual front desk assistants for dental practices. With a background as a software engineer and tech leader, Conner knows exactly where AI is truly helpful—and where the hype gets a little too loud. In this episode, we explore the real-world uses of AI for dentists today (without needing expensive software), what "AI hallucinations" mean for your practice, and how tools like Annie can stretch your operational dollars without replacing your team. It's a must-listen if you want practical strategies to make technology work for you—not against you. AI is a tool, not a silver bullet: It can boost efficiency but still needs human oversight to represent your practice properly. Real-world wins with AI: Practices can save time with AI-generated blogs, better market research, and virtual front desk agents like Annie. Customization is key: The most successful use of AI in a dental office feels personalized—not robotic—thanks to intentional setup and continuous fine-tuning. — Soundbites "Our goal is not to replace humans, but to help offices stretch their operational dollars and make sure that they have backup and help to never miss opportunities and make sure that they're capturing all of their revenue potential."– Conner Ludlow "AI is really just a new tool that can help practices and business owners and everybody be more effective in their job."– Conner Ludlow "We tend to overestimate the effect of a technology in the short run and underestimate the effect of the technology in the long run."— Conner Ludlow "Annie is not here to replace a full-time employee—it's a helper. When you bring it into your office, make sure your front desk team knows it’s there to make their job easier, not replace them. It’s about simplifying their work, not taking it away."-Dr. Len Tau — Keywords: dental AI, dental marketing, front desk automation, dental practice growth, artificial intelligence in dentistry, dental staffing solutions, AI for dentists, AI overhype, Annie AI, dental office management, chatbot dentistry, ChatGPT dental uses — Key Takeaways 01:40 Introduction to AI in Dentistry 04:04 Understanding AI: Hype vs. Reality 07:03 Practical Applications of AI in Dental Practices 09:13 The Role of AI in Marketing and Content Creation 13:20 AI's Limitations and Challenges 17:04 The Future of AI in Dentistry 23:50 Annie: The AI Assistant for Dental Practices 31:06 Conclusion and Call to Action — Connect with Conner Want to learn more about how Annie can help your dental practice thrive with AI? ✅ Visit helloannie.com to schedule a demo. ✅ Mention you heard about Annie on the Raving Patients Podcast to get an exclusive discount — half off your setup fee plus savings on your monthly dues! ✅ Explore Annie’s AI tools and see how you can streamline your front desk without replacing your valuable team. Follow Conner and Annie for the latest updates: 🔹 Website: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Hygiene 2025 and Beyond – Profitable. Productive. Aligned.
05/02/2025
Hygiene 2025 and Beyond – Profitable. Productive. Aligned.
What if the key to transforming your entire practice isn’t a new procedure—but a reimagined hygiene department? In this powerful episode of the Raving Patients Podcast, Dr. Len Tau is joined by Rachel Wall, founder and CEO of Inspired Hygiene, to explore how dental practices can heal old rifts, boost team synergy, and build a more profitable, empowered hygiene department. Rachel shares her insights from over 30 years in the industry and breaks down why 2025 is the perfect time to invest in your hygiene team. From integrating new technology to creating solid communication frameworks, this episode is packed with real-world strategies to help your hygiene department thrive. Whether you're facing high turnover, frustrated teams, or stagnating profits, this conversation will give you the direction and motivation to make lasting change. In this episode, we cover: 2025 is a crucial year for resetting expectations, values, and communication in the hygiene department Assisted hygiene is a sustainable and empowering model—when implemented correctly Technology integration is only effective when teams have aligned protocols and workflows Healing the hygienist-dentist rift starts with open communication and mutual respect Investing in hygiene isn’t just about productivity—it’s about delivering better patient care and empowering your team — Key Takeaways 00:50 Introduction and Event Announcement 01:43 Investing in Your Hygiene Team 03:21 Understanding Inspired Hygiene 07:48 Recognizing the Need for Coaching 11:52 The Importance of 2025 for Hygiene Investment 17:35 The Future of Assisted Hygiene 21:21 Healing the Rift Between Hygienists and Dentists 27:05 Future Predictions for Dental Hygiene 29:58 Exciting Technological Advancements in Dentistry 33:34 Lightning Round Q&A — Connect with Rachel 📧 Email: info@inspiredhygiene.com 🌐 Website: 📅 Book a Discovery Call: Use the link on their website under the “Coaching” tab 💥 Special Offer: $500 off the enrollment fee for their Success Hub virtual coaching program 🎟 Promo Code: RAVING — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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