The Raving Patients Podcast

The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your dental practice’s online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reviews Doctor himself, Dr. Leonard Tau! For more information visit: https://www.drlentau.com/

Smarter Smiles : How AI is Transforming the Future of Dentistry 07/04/2025

Smarter Smiles : How AI is Transforming the Future of Dentistry Podcast Title Title: Smarter Smiles : How AI is Transforming the Future of Dentistry Thumbnail Tagline: AI-Driven Dental Future Let’s face it—dealing with insurance is the least favorite part of running a practice. But what if AI could take that burden off your plate without replacing your team? In this episode, I’m joined by Bruce Bell and Mike Nelson of Stratus, and we’re breaking down how artificial intelligence is making life easier for your front desk, improving patient experience, and reclaiming your time—one insurance call at a time. AI isn’t a trend—it’s a tool. And it’s changing how we work. In this conversation with Bruce and Mike from Stratus, we dive into how their platform helps practices automate insurance verification. Whether you’re tired of hold music or frustrated by inconsistent EOBs, Stratus could be a total game-changer. We also explore how AI is showing up across the dental industry—from clinical tools like Pearl and Overjet to admin solutions that reduce overhead and burnout. You’ll hear how practices are actually using these tools (and what most are missing out on). And if you’re fee-for-service, yes—there’s still a reason to listen. Finally, we walk through how to actually bring AI into your practice—without getting overwhelmed or oversold. Because this isn’t just about adopting new tech. It’s about building a smarter, leaner, more enjoyable practice—for you and your team. We covered a lot of ground in this episode—here are a few big takeaways I don’t want you to miss: AI isn’t here to replace your team—it’s here to free them up to focus on what truly matters. Stratus automates insurance verification, reducing costly errors and cutting down time spent on the phone with insurance companies. Even fee-for-service practices are leveraging AI to offer added transparency and value to their patients. Most dental offices underutilize their software tools—AI can bring critical insights to the surface and help teams take smarter action. AI is a powerful enhancement, not a replacement—use it to support your systems, but always double-check when it matters. — Key Takeaways 00:44 Introduction to AI in Dentistry 02:33 Meet the Guests: Bruce Bell and Mike Nelson of Stratus 02:58 What Stratus Does and How It Streamlines Insurance Verification 07:52 Broader Impact of AI Across the Dental Industry 12:28 Is AI Replacing Jobs or Enhancing Roles? 17:03 How to Identify the Right AI Tools for Your Practice 19:28 Who Benefits Most from Stratus (and Why) 25:27 Addressing the Limitations and Misconceptions Around AI 28:40 Real-Life Wins: Saving Time, Reducing Write-Offs, and Improving Work-Life Balance 30:26 Final Thoughts and Lightning Round with Bruce & Mike — Connect with Bruce & Mike Learn more about Stratus AI: 👉 Be sure to mention you heard about them on the Raving Patients Podcast to get the VIP treatment. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/37280545

No More Silent Tension: Conflict Resolution the Ombuds Way 06/27/2025

No More Silent Tension: Conflict Resolution the Ombuds Way If you're navigating the complexities of staff dynamics, practice transitions, or rapid DSO growth—this episode is for you. Because here’s the truth: hope is not a strategy. And when it comes to managing workplace conflict, ignoring the problem won’t make it go away—it just costs you more. To break this down, I’ve invited Dina Lynch Eisenberg, Esq., a nationally recognized ombuds and conflict resolution consultant, to the show. Dina brings decades of cross-industry experience—from Coca-Cola and Twitter to DSOs and private practices. She specializes in resolving internal conflict, protecting team culture, and preventing silent turnover. In this episode, Dina and I discuss: What an ombuds actually is—and why every growing practice should consider working with one The hidden costs of unresolved team tension, from failed associate retention to lost productivity How DSOs can better support both legacy staff and new acquisitions during transitions Why HR alone isn’t enough—and how the neutrality of an ombuds creates psychological safety Practical strategies for conflict prevention, including conflict style assessments and mediation training The powerful shift from "culture" to "community"—and how that reframes your leadership Whether you’re managing five locations or fifty, this episode will help you take a hard look at your organizational health—and give you tools to proactively strengthen it. — Key Takeaways 00:42 Introduction and Event Announcement 03:30 Understanding the Role of an Ombuds 05:43 Dina's Journey into Dentistry 10:00 Common Conflicts in Dental Practices 15:14 The Impact of Ignoring Conflicts 18:40 Ombuds vs. HR: Understanding the Differences 21:18 Ombuds Engagement: Temporary vs. Long-term 24:33 The Cost of Unresolved Conflict 27:10 Organizational Health in Dental Practices 28:31 Lightning Round Q&A 32:40 Conclusion and Contact Information — Connect with Dina LinkedIn: Email: [email protected] Resource: Self-Assessment for DSO Leaders — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/37161065

Unlocking the Power of Hygiene: Empowering Leadership, Elevating Operations and Driving Practice Success 06/20/2025

Unlocking the Power of Hygiene: Empowering Leadership, Elevating Operations and Driving Practice Success If you’ve ever wondered how to turn your hygiene department into a true engine of growth—this episode is for you. Because the truth is, many practices underestimate the power of hygiene. But when done right, your hygiene team can elevate patient care, boost profitability, and transform your entire practice culture. To dive into this, I’m joined by Tiffany Wuebben—an accomplished hygienist, author, and founder of The Hygienepreneur. Tiffany’s 30+ years in the field, paired with a background in luxury hospitality, gives her a unique perspective on what drives success behind the scenes. In this episode, we talk about: Why your hygiene department should have its own mission statement How empowering your team can relieve owner stress and boost performance What "assisted hygiene" really means—and why most people get it wrong Creating hospitality-based care that patients rave about Practical ways to build a unified, thriving practice culture Whether you’re managing a solo hygienist or a team of 11, this conversation will give you the tools to lead with purpose and inspire excellence at every level. — Key Takeaways 00:50 Introduction to the Raving Patients Podcast 04:26 Transforming Hygiene Departments for Success 11:58 Empowering Leadership in Dental Practices 16:00 The Role of Assisted Hygiene 20:25 Elevating Patient Experience through Hospitality 26:35 Building a Unified Practice Culture 32:13 Lightning Round Q&A with Tiffany Wuebben — Connect with Tiffany Wuebben Want to elevate your hygiene department and empower your team to drive practice growth? Tiffany is here to help. 📩 Email: [email protected] 🌐 Website: 📘 Free Downloads: Grab your PDF copies of Hygienepreneur and Culture Catalyst directly on her site. Whether you're managing one hygienist or a thriving team, Tiffany offers customized strategies to help you grow with purpose. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/37083515

Clinical Records Present Criminal Records 06/13/2025

Clinical Records Present Criminal Records What if one missing note in your chart could cost you your license—or even your freedom? That’s not a scare tactic—it’s exactly what happened to today’s guest, Dr. Roy Shelburne. A respected dentist turned federal inmate, Roy learned the hard way that poor documentation and billing practices can destroy even the most well-intentioned practice. Now, he's using his story to help others protect what they’ve built—and to ensure no one else has to go through what he did. If you're running a dental practice and think documentation is just a formality, think again. This episode is a must-listen. I'm joined by Dr. Roy Shelburne—a dentist, speaker, and compliance expert with a story that’ll stop you in your tracks. After being sentenced to federal prison for documentation-related issues, Roy has made it his mission to help other dentists avoid the same fate. In this conversation, Roy opens up about what happened, what he wishes he had known, and the simple (but often overlooked) systems that can protect your practice, your license, and your peace of mind. We also talk about why clear documentation isn’t just about legal protection—it’s the key to smoother insurance reimbursements, fewer patient disputes, and stronger clinical care. Here are some of the interesting things we talked about in this episode: If it's not in your chart, it didn’t happen—legally or clinically. Why blind disregard can be interpreted as intent to defraud. The real reason so many dentists struggle with insurance claims. How to build a 7-step compliance program that protects your entire team. Why moving to ICD-10 may be on the horizon (and how to get ahead of it). How better records actually lead to better patient care. This episode is packed with wisdom every dental professional should hear. Don’t wait until it’s too late—learn from someone who’s lived it. — Key Takeaways 00:42 Introduction and Event Announcement 03:04 Roy Shelburne's Journey: From Prison to Advocacy 10:24 The Importance of Clinical Record Keeping 16:57 Documentation: Key to Efficient Reimbursement 26:02 Implementing a Compliance Program 32:15 Final Thoughts and Lightning Round — Connect with Dr Roy 📧 [email protected] 📱 423-552-6111 — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/36995815

Cultivating Culture in the Modern Dental Practice 06/06/2025

Cultivating Culture in the Modern Dental Practice Your dental practice is only as strong as the people behind it—and if you're not shaping your culture with intention, someone else is. In this episode, we dive into what it really takes to create a happy, high-performing team that grows your practice from the inside out. To help us reframe how we approach leadership and growth, I’m joined by Bianca Dornan, founder of Practices Made Perfect. With 20+ years of in-the-trenches consulting experience and a hands-on approach that’s reshaped practices across North America, Bianca brings rare clarity to the chaos many dental teams face. We cover everything from hiring strategies and training systems to retention KPIs and creating a “no gossip” culture where your team actually thrives. Whether you're an overwhelmed owner or a team leader struggling to keep morale up, this episode offers a roadmap to building the kind of dental practice where both your team and your patients want to stay. In this episode, we explore: ✅ The real reason culture fails—and how to rebuild it intentionally ✅ How to hire based on values (not just skill) ✅ What it really costs to train a new employee—and why training should never stop ✅ The connection between low patient retention and untrained front-desk teams ✅ Why your current treatment plans might hold millions in lost revenue ✅ How to turn your team into your best strategic asset — Key Takeaways 00:41 Introduction and Sponsorships 03:15 Meet Bianca Dornan: A Dental Consultant's Journey 04:00 Understanding Practice Culture and Its Importance 10:47 Strategies for Improving Practice Culture 13:56 The Importance of Continuous Training 18:13 Patient Retention: A Key Performance Indicator 26:43 Hiring the Right Team Members 31:21 Upcoming Event: Unoia Retreats 36:20 Lightning Round Q&A 39:00 Conclusion and Final Thoughts — Connect with Bianca: 🌐 📧 [email protected] 📱 647-928-7924 🔗 Unoia Retreat: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/36886240

All Things Cosmetic Dentistry: Building a Brand That Smiles Back 05/30/2025

All Things Cosmetic Dentistry: Building a Brand That Smiles Back If you’ve ever felt overwhelmed by insurance red tape, staffing headaches, or the pressure to be a “do-it-all” practice—this episode is for you. In this conversation, I’m joined by Dr. Tejas Patel, a leading cosmetic dentist whose journey from multi-location burnout to solo, specialized success is one every dentist should hear. With over 2 million TikTok followers and a fully cosmetic boutique practice in Austin, Texas, Dr. Patel has redefined what’s possible when you combine smart systems, social media, and staying true to your passion. We talk about everything from patient acquisition through viral video, to the growing demand for natural-looking veneers, and why he shut down two thriving offices to go all-in on what he loved most. You’ll also learn about the Veneer Blueprint Course, his online CE-accredited training that helps dentists confidently master cosmetic cases—from preparation to marketing. Whether you're cosmetic-curious or ready to pivot your practice, this episode delivers. Here are just a few of the important and eye-opening topics we explored: The Power of Focus: Why simplifying your procedures and practice model could be the secret to long-term success. Social Media as Strategy: How Dr. Patel leverages TikTok and Instagram to attract out-of-state veneer patients—daily. From Insurance to Independence: What it really takes to transition away from PPOs and build a fee-for-service model. What Patients Want Now: A look into the latest veneer trends—think natural, undetectable, and confidence-boosting. Teaching with Transparency: Why Dr. Patel built a step-by-step veneer course (with live procedure footage, checklists, and marketing tips) to help others get the same results. — Key Takeaways 00:42 Welcome + Event Reminder 02:37 Meet Dr. Tejas Patel 04:37 The TikTok Journey 12:52 Trends in Cosmetic Dentistry 16:56 From Burnout to Boutique 20:44 Building a Streamlined Practice 22:27 Inside the Veneer Blueprint Course 29:20 Vision for Cosmetic Education 31:12 Lightning Round Q&A — Connect with Dr. Tejas Patel: Instagram (Main): Instagram (Courses): Veneer Course Info: drtejaspatel.podia.com — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/36781995

Open Wide: Striving for Excellence in Your Dental Career 05/23/2025

Open Wide: Striving for Excellence in Your Dental Career If you’re worried that modern dentistry is trading principles for profit, you’re not alone. But today’s episode might just give you the confidence and clarity to do things differently. Dentistry is changing—and not always for the better. In this compelling episode, Dr. Len Tau welcomes Dr. Ed Feinberg, a crown-and-bridge expert and educator with over four decades of hands-on clinical experience. Ed was mentored by his father, a pioneer in full-mouth reconstruction, and today he carries on that legacy by helping dental professionals understand why foundational skills still matter in an industry swept up by implants and fast fixes. Together, they discuss how young dentists are being pulled into production-driven careers without the mentorship or mastery needed to truly thrive. Ed shares how practicing in both New York and Arizona shaped his philosophy—one grounded in long-term results, patient-first ethics, and clinical integrity. You’ll hear his unfiltered take on the overuse of implants, the dangers of piecemeal treatment, and how modern dental education is missing the mark. More than a critique, this episode is a call to action. Whether you’re a seasoned dentist or just starting your career, you’ll walk away inspired to deepen your craft, lead your team with purpose, and maybe even mentor the next generation of dental professionals. Because as Ed says, success isn’t about being flashy—it’s about making a difference that lasts. Here are just a few of the important and eye-opening topics we explored: Why foundational crown-and-bridge techniques still matter more than ever The long-term problems with piecemeal treatment planning How mentorship can change the trajectory of a young dentist’s career The risks of a production-first mindset in new graduates Building a practice through community involvement—not just advertising What true leadership in dentistry looks like Why implants aren’t the solution to every restorative case Ed’s unique insights from 70+ years of documented dental cases — Key Takeaways 00:49 Introduction and Event Announcement 03:11 Ed Feinberg's Unique Career Journey 12:10 Comprehensive Treatment Planning in Dentistry 12:49 Disturbing Trends in Modern Dentistry 21:35 Building a Successful Dental Practice 23:56 Leadership in Dentistry and Community Engagement 31:39 Rapid-Fire Questions and Closing Thoughts — Connect with Dr. Ed Feinberg: Want to learn more about Ed’s restorative philosophy—or explore his extensive library of online dental courses? Visit: Check out his books on Amazon: Open Wide The Double Tilt Precision Attachment Case for Natural Teeth and Implants Whether you're a new grad or a seasoned practitioner, Dr. Ed is passionate about helping dentists elevate their skills and serve their patients with integrity. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/36685630

Leaving a Legacy: Turning Grief into Purpose with Dr. Parul Dua-Makkar 05/16/2025

Leaving a Legacy: Turning Grief into Purpose with Dr. Parul Dua-Makkar Grief doesn’t wait for the perfect moment—and neither does oral cancer. In this powerful episode of the Raving Patients Podcast, Dr. Len Tau welcomes Dr. Parul Dua-Makkar to share how personal tragedy transformed her career and fueled a mission to save lives. After losing her brother—also a dentist—to oral cancer at just 34, Parul now advocates for early diagnosis, clinical vigilance, and emotional healing within dentistry. This isn’t just a clinical conversation—it’s a raw, inspiring look at how loss can fuel purpose, and how every provider can be a part of the legacy of prevention. You’ll also learn how grief doesn’t follow a linear path, the emotional complexity of legacy, and why speaking about difficult topics can be the most powerful way to connect and lead in the dental community. Dr. Parul reminds us all: life is short, but the impact you make can be lasting. Some of the powerful insights from this episode include: Early detection saves lives: Persistent red or white lesions lasting more than two weeks must be evaluated—biopsies are non-negotiable. Technology is a tool, not a replacement: Light-based oral screening aids are helpful, but only biopsies offer definitive answers. Grief is complex—and valid: Whether from personal or professional loss, grief affects every part of your life and practice. Processing it is crucial to continue showing up fully. Legacy is not about length, but impact: What you leave behind—through your words, your work, or how you treat others—matters more than you know. Support and community are essential: Healing doesn't happen alone. Sharing stories helps others feel seen, heard, and less isolated in their struggles. — Key Takeaways 00:45 Introduction to Leaving a Legacy 03:26 The Impact of Oral Cancer 11:45 Grief and Its Many Forms 20:54 Understanding Legacy 24:23 Life Interrupted: A Book of Lessons 27:30 Speaking Out on Oral Cancer Awareness 30:53 Lightning Round Q&A — Connect with Dr. Parul Dua-Makkar: Website: Instagram: Coaching & Resources: Explore her free grief and cancer support resources, check out her speaking topics, or grab a copy of her book "Life Interrupted: Dr. Dua’s Survival Guide" available on Amazon. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/36588875

Is AI Being Overhyped? How Dental Practices Can Actually Use It Today 05/09/2025

Is AI Being Overhyped? How Dental Practices Can Actually Use It Today If you're feeling overwhelmed trying to balance patient care while navigating all the buzz about AI in dentistry, you're not alone. But today's episode will help clear the confusion and show you how to use AI to your advantage—starting now. To break it down, I’ve invited Conner Ludlow, founder of Annie, an AI platform that builds virtual front desk assistants for dental practices. With a background as a software engineer and tech leader, Conner knows exactly where AI is truly helpful—and where the hype gets a little too loud. In this episode, we explore the real-world uses of AI for dentists today (without needing expensive software), what "AI hallucinations" mean for your practice, and how tools like Annie can stretch your operational dollars without replacing your team. It's a must-listen if you want practical strategies to make technology work for you—not against you. AI is a tool, not a silver bullet: It can boost efficiency but still needs human oversight to represent your practice properly. Real-world wins with AI: Practices can save time with AI-generated blogs, better market research, and virtual front desk agents like Annie. Customization is key: The most successful use of AI in a dental office feels personalized—not robotic—thanks to intentional setup and continuous fine-tuning. — Soundbites "Our goal is not to replace humans, but to help offices stretch their operational dollars and make sure that they have backup and help to never miss opportunities and make sure that they're capturing all of their revenue potential."– Conner Ludlow "AI is really just a new tool that can help practices and business owners and everybody be more effective in their job."– Conner Ludlow "We tend to overestimate the effect of a technology in the short run and underestimate the effect of the technology in the long run."— Conner Ludlow "Annie is not here to replace a full-time employee—it's a helper. When you bring it into your office, make sure your front desk team knows it’s there to make their job easier, not replace them. It’s about simplifying their work, not taking it away."-Dr. Len Tau — Keywords: dental AI, dental marketing, front desk automation, dental practice growth, artificial intelligence in dentistry, dental staffing solutions, AI for dentists, AI overhype, Annie AI, dental office management, chatbot dentistry, ChatGPT dental uses — Key Takeaways 01:40 Introduction to AI in Dentistry 04:04 Understanding AI: Hype vs. Reality 07:03 Practical Applications of AI in Dental Practices 09:13 The Role of AI in Marketing and Content Creation 13:20 AI's Limitations and Challenges 17:04 The Future of AI in Dentistry 23:50 Annie: The AI Assistant for Dental Practices 31:06 Conclusion and Call to Action — Connect with Conner Want to learn more about how Annie can help your dental practice thrive with AI? ✅ Visit helloannie.com to schedule a demo. ✅ Mention you heard about Annie on the Raving Patients Podcast to get an exclusive discount — half off your setup fee plus savings on your monthly dues! ✅ Explore Annie’s AI tools and see how you can streamline your front desk without replacing your valuable team. Follow Conner and Annie for the latest updates: 🔹 Website: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/36505020

Hygiene 2025 and Beyond – Profitable. Productive. Aligned. 05/02/2025

Hygiene 2025 and Beyond – Profitable. Productive. Aligned. What if the key to transforming your entire practice isn’t a new procedure—but a reimagined hygiene department? In this powerful episode of the Raving Patients Podcast, Dr. Len Tau is joined by Rachel Wall, founder and CEO of Inspired Hygiene, to explore how dental practices can heal old rifts, boost team synergy, and build a more profitable, empowered hygiene department. Rachel shares her insights from over 30 years in the industry and breaks down why 2025 is the perfect time to invest in your hygiene team. From integrating new technology to creating solid communication frameworks, this episode is packed with real-world strategies to help your hygiene department thrive. Whether you're facing high turnover, frustrated teams, or stagnating profits, this conversation will give you the direction and motivation to make lasting change. In this episode, we cover: 2025 is a crucial year for resetting expectations, values, and communication in the hygiene department Assisted hygiene is a sustainable and empowering model—when implemented correctly Technology integration is only effective when teams have aligned protocols and workflows Healing the hygienist-dentist rift starts with open communication and mutual respect Investing in hygiene isn’t just about productivity—it’s about delivering better patient care and empowering your team — Key Takeaways 00:50 Introduction and Event Announcement 01:43 Investing in Your Hygiene Team 03:21 Understanding Inspired Hygiene 07:48 Recognizing the Need for Coaching 11:52 The Importance of 2025 for Hygiene Investment 17:35 The Future of Assisted Hygiene 21:21 Healing the Rift Between Hygienists and Dentists 27:05 Future Predictions for Dental Hygiene 29:58 Exciting Technological Advancements in Dentistry 33:34 Lightning Round Q&A — Connect with Rachel 📧 Email: [email protected] 🌐 Website: 📅 Book a Discovery Call: Use the link on their website under the “Coaching” tab 💥 Special Offer: $500 off the enrollment fee for their Success Hub virtual coaching program 🎟 Promo Code: RAVING — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/36406785

Breaking Down Silos and Empowering Team through Collaboration, Innovation, Connection 04/25/2025

Breaking Down Silos and Empowering Team through Collaboration, Innovation, Connection If your team’s struggling to stay aligned or your office feels stuck in a rut, you’re not alone—and this episode is your wake-up call. Dental success isn’t just about clinical excellence. It’s about communication, leadership, and team synergy—and that’s exactly what we’re diving into today. I’m joined by three powerhouse women in dentistry—Lois Banta, Dana Watson, and Emme Sanders—to talk about their latest collaborative event: COLLABricon, the team synergy summit built specifically for dental practices that are ready to evolve. These women bring decades of experience in leadership, hygiene systems, front office strategy, and coaching—and they’re on a mission to help you build a stronger, more aligned, and more empowered dental team. In this episode, we cover: Why team communication often breaks down—and how to fix it How COLLABricon is not your average CE event (think: intimate team retreats with powerful coaching) What every dentist thinks their team knows vs. what the team actually feels How to know if your office is “green, yellow, or red” in key practice areas Real stories from the trenches on team burnout, miscommunication, and turning things around Plus, a behind-the-scenes look at this year’s Collabricon event in Nashville, TN Whether you’re a practice owner, hygienist, office manager, or dental assistant—you’ll leave this conversation with renewed inspiration and real tools to strengthen your practice from the inside out. — Key Takeaways 00:40 Introduction and Event Announcement 02:00 Introducing the Guests and Their Expertise 04:40 The Concept of COLLABricon 08:50 Understanding Team Synergy 14:25 Identifying Ideal Candidates for COLLABricon 17:36 Recognizing the Need for Help 20:38 The Importance of Communication and Feedback 25:10 Exciting Details About COLLABricon 27:25 Interactive Learning Experience 33:01 Mindsets for Success 32:36 Books That Inspire 36:25 Essential Subscriptions for Productivity 38:35 How to Get Involved with COLLABricon — Collabricon Details 🗓️ Dates: November 14–15, 2025 📍 Location: Nashville, TN at the boutique Hotel Fraye 🔗 📩 Contact: [email protected] This isn’t just another conference. It’s a fully immersive team-building experience—round tables, hands-on exercises, and transformational coaching, all in one space. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/36303815

Beyond the Chair: Converting First Time Patients into Raving Patients 04/18/2025

Beyond the Chair: Converting First Time Patients into Raving Patients If you’re investing time and money into attracting new patients but still struggling to build long-term loyalty, this episode is for you. Great dental marketing doesn’t stop when a new patient books—it starts the moment they walk through the door. And no one understands that better than Victoria Porter, founder of Bitemark Media. With a background in luxury hospitality and a passion for branding, Victoria brings a fresh perspective to dental marketing—one centered around real relationships, high-quality care, and community connection. In this episode, Victoria and Dr. Len Tau dive into: Why patient retention is the most underrated growth strategy in dentistry How to align your office experience with your brand voice The key touchpoints that keep patients loyal, even between appointments Creative ways to offer value without falling into the "discount trap" How to build a loyalty program that actually works And why believing in your brand's mission is the ultimate secret weapon Whether you’re opening your first practice or looking to refresh your approach, Victoria shares practical advice (and real-life examples) for creating a practice that patients want to return to—and rave about. — Key Takeaways 00:42 Introduction and Event Announcement 01:56 Meet Victoria Porter: A Dental Marketing Powerhouse 05:06 The Importance of Patient Retention 10:06 Enhancing Patient Experience and Brand Voice 15:20 Nourishing Patient Relationships Beyond the Office 23:54 Implementing Loyalty Programs in Dental Practices 29:55 Authenticity in Patient Care 31:58 Lightning Round Q&A 37:26 Conclusion and Contact Information — Connect with Victoria Linkedin: 🎁 Bonus Offer: Mention the Raving Patients Podcast and get $1,000 off your first month with Bitemark Media. Visit to claim your discount. Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/36202810

The Wisdom (Tooth) of AI with Wardah Inam, CEO of Overjet 04/11/2025

The Wisdom (Tooth) of AI with Wardah Inam, CEO of Overjet Wondering how AI is reshaping dentistry—for real? If you’ve heard the buzz but haven’t seen how it translates to your day-to-day practice, this episode is for you. I’m joined by Wardah Inam, the brilliant mind behind Overjet, the AI platform that’s helping dentists diagnose with more confidence, improve case acceptance, and finally bring consistency to treatment planning. Whether you’re part of a DSO or running your own practice, this conversation will change how you think about tech in the operatory. I sit down with Wardah Inam, CEO and co-founder of Overjet, one of the leading AI companies transforming dental care. With a PhD from MIT and a deep background in AI and healthcare innovation, Wardah shares her journey from being a curious dental patient to pioneering real-time AI solutions for dentists, DSOs, and insurers alike. In this insightful conversation, you’ll learn how AI isn’t just hype—it’s becoming a game changer in diagnostics, treatment planning, and administrative efficiency. Wardah explains how Overjet is making diagnosis more quantitative, improving consistency across providers, and boosting case acceptance with powerful visuals that speak to patients in a way they can understand. Whether you’re a solo practitioner, DSO leader, or simply curious about how AI fits into your workflow, this episode is packed with practical insights, future-forward thinking, and compelling reasons to consider the power of AI in your dental practice. What You’ll Learn: How Overjet’s AI technology is improving diagnostic precision and patient trust Why AI is a powerful tool for increasing case acceptance The surprising story that inspired Wardah to enter the dental field The role of AI in streamlining insurance claims and reducing administrative burden What sets Overjet apart from other dental AI companies The future of AI in dentistry—from auto-charting to real-time claim approvals — Key Takeaways 00:40 Introduction to AI in Dentistry 03:17 Overjet's Role in Dental Care 04:00 Wardah's Journey into Dentistry 06:44 The Importance of Consistent Diagnosis 07:53 AI's Impact on Insurance Claims 10:53 Enhancing Case Acceptance with AI 14:53 The Future of AI in Dental Practices 20:00 Overjet's Unique Features 25:23 Real-Time Insurance Approvals 25:20 Adoption Trends: DSOs vs. Solo Practitioners 28:12 Final Thoughts and Lightning Round — Learn proven dental marketing strategies and online reputation management techniques at: This podcast is sponsored by Dental Intelligence. Learn more at: This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/36093240

A Mouthful of Insurance: Demystifying Dental Billing with Colleen Huff 04/04/2025

A Mouthful of Insurance: Demystifying Dental Billing with Colleen Huff If insurance headaches are draining your energy and slowing your growth, you’re not alone—and today’s guest has the tools to help you take back control. In this episode, I sit down with Colleen Huff, an industry veteran with over 30 years of hands-on experience in dental insurance, revenue cycle management, and practice consulting. From her early days at MetLife to managing multi-location practices and now educating thousands through speaking, writing, and online courses—Colleen knows what it takes to turn insurance chaos into clarity. Her new book, A Mouthful of Insurance, is already making waves, and in this conversation, we dig into exactly why. We cover: The biggest insurance struggles dental practices are facing in 2025 Why practices need more than just an insurance coordinator—they need systems The truth about outsourcing verifications and what to look for in a partner How technology (like AI and practice management integrations) is changing the insurance game How to avoid common billing mistakes that can trigger audits or worse The role of accurate coding, documentation, and clear patient communication Why every team member—from front desk to back office—should understand the insurance landscape Whether you're in-network, out-of-network, or somewhere in between, Colleen’s insights will help you make smarter financial decisions and run a more efficient, profitable practice. — Key Takeaways 00:45 Introduction to the Podcast and Guest 03:28 Understanding Dental Insurance Consulting 06:12 Challenges in Dental Practices 10:13 The Role of Team in Insurance Management 11:45 Outsourcing Insurance Verification Services 16:31 Technology in Dental Practices 18:00 AI and Its Impact on Insurance Claims 21:25 Navigating Insurance Payments and Estimates 23:40 The Importance of Accurate Billing Practices 27:48 Strategies for Increasing UCR Rates 28:28 The Debate on Pre-Authorizations 30:44 Overview of Colleen's Book 31:51 Lightning Round Q&A 36:29 Conclusion and Final Thoughts — Connect with Colleen 🌐 Website: 📧 Email: [email protected] 📱 Social Media: Facebook: LinkedIn: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/36001710

Reclaim Time and Joy in Your Dental Practice with Gabe Hofmann 03/28/2025

Reclaim Time and Joy in Your Dental Practice with Gabe Hofmann If you're feeling overwhelmed by the day-to-day grind of running your dental practice while trying to grow and stay competitive, you're not alone. But today’s episode will help you take back control. Efficiency isn’t just about working harder—it’s about working smarter. To break this down, I’ve invited Gabe Hofmann, the Dental Efficiency Guy, to the show. Gabe has spent 17 years in the dental industry, helping DSOs and private practices streamline their operations, reclaim lost time, and boost profitability. From building a six-location dental group to partnering in AI automation, Gabe brings hands-on experience and real-world solutions that help practices run better. In this episode, we dig into: ✅ The biggest inefficiencies costing practices time and money ✅ How automation and AI can help dental teams focus on patient care ✅ Common software redundancies that could be draining your resources ✅ Simple strategies to improve workflow and increase profits ✅ How to navigate the flood of AI tools and find the right fit for your practice Gabe also shares his perspective on dental conferences—why they matter, how to maximize their value, and what to look for when choosing which ones to attend. Plus, if you’re thinking about scaling from one practice to multiple locations, this episode is packed with insider tips to help you grow efficiently without burning out.🎧 Tune in now and start reclaiming your time, joy, and profitability! — Key Takeaways Introduction and Event Announcement (00:43) Gabe Hoffman's Journey in Dentistry (01:47) Enhancing Dental Efficiency (05:50) Challenges in Dental Practices (12:48) Navigating AI in Dentistry (22:11) Conferences and Networking (25:55) Lightning Round Q&A (28:44) — Connect with Gabe Hofmann 📧 Email: [email protected] 📱 Call/Text: (267) 530-5706 📲 Social: @DentalEfficiencyGuy — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/35901790

All Things Marketing , Call Tracking and CallRail 03/21/2025

All Things Marketing , Call Tracking and CallRail If you’re spending money on marketing but have no clear way to track what’s actually bringing in new patients, you’re not alone. The good news? There’s a way to fix that. In today’s episode, we’re talking about one of the most overlooked yet powerful tools in marketing: call tracking. If you’re not tracking your calls, you could be wasting thousands on campaigns that aren’t delivering results. That’s why I invited Nick Jascomb, Sales Manager at CallRail, to break down how dentists can easily track and optimize their marketing efforts. Nick has spent nearly six years helping businesses get smarter about their marketing strategies with real data, AI-driven insights, and call tracking that actually works. In this conversation, we cover: Why most dentists aren’t tracking their marketing correctly—and how to fix it. How CallRail helps dental practices know exactly where new patients are coming from. AI’s growing role in patient communication and marketing optimization. The #1 mistake practices make with call tracking (and how to avoid it!). 💡 If you’re tired of guessing where your marketing dollars are going, this episode is a must-listen! — Key Takeaways 00:40 Introduction and Current Google Review Situation 02:08 Introducing CallRail and Its Importance 03:23 Understanding Call Tracking and Its Benefits 09:00 The Role of Call Tracking in Marketing 15:10 Patient Interaction and Call Handling 22:35 AI's Impact on Call Tracking and Marketing 24:49 Pricing and Competitor Comparison 29:05 Final Thoughts and Lightning Round Q&A — Connect with Nick Jascomb Email: [email protected] Instagram: @CallRail Facebook: TikTok: @CallRail 📞 Learn more about CallRail & start a free trial → — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! 👉 For more information on dental practice growth strategies and marketing trends, go to: https://www.drlentau.com/ /episode/index/show/ravingpatientspodcast/id/35803155

Empowering Dentists: Luxury CE and Strategic Partnerships 03/14/2025

Empowering Dentists: Luxury CE and Strategic Partnerships If you’ve ever felt like your dental career is a nonstop hustle, you’re not alone. Balancing patient care, business growth, and personal well-being can feel overwhelming. But what if there was a way to elevate your practice while also investing in your own professional and personal development? In today’s episode of The Raving Patients Podcast, I’m joined by Dr. Jim Arnold, a veteran in the dental industry who’s taking education and practice transitions to a whole new level. With over two decades of experience as a clinician, multi-practice owner, and educator, Jim is redefining continuing education through Luxury Dental Retreats, where dentists can gain high-level knowledge while enjoying exclusive, high-end experiences. Jim and I dive into: ✅ The power of small-group luxury CE retreats—why intimate, high-value learning experiences trump traditional conferences. ✅ The future of dentist-led practice transitions—why private equity isn’t always the best option. ✅ How leadership, mentorship, and work-life balance can transform your career and business. ✅ The latest trends in dentistry, including AI-driven advancements and the evolving DSO landscape. Plus, Jim shares his best strategies for achieving work-life balance, avoiding burnout, and finding the right community to support your growth. Whether you're an early-career dentist looking for mentorship or a seasoned professional considering a transition, this episode is packed with insights to help you thrive in the business of dentistry. — Key Takeaways Audio - 00:43 Introduction and Event Announcement 03:05 Luxury Dental Retreats: Concept and Purpose 05:55 Luxury Retreats: Features and Educators 10:30 Dubai Retreat: Expectations and Experience 12:20 Identifying Ideal Candidates for Retreats 14:11 Foundational Dental Services: Overview 21:25 Work-Life Balance for Dentists 23:49 Future Trends in Dentistry 29:24 Leadership in Dentistry 31:25 Rapid Fire Questions and Personal Insights — Connect with Dr. Jim Arnold 📞 Text: 219-241-4698 (Preferred method to set up a call) 📧 Email: [email protected] 🌐 Website: If you're interested in learning more about Luxury Dental Retreats, Foundation Dental Services, or exploring strategic partnerships in dentistry, reach out to Dr. Arnold and mention the Raving Patients Podcast for an exclusive 15% discount on luxury retreat tuition! — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/35682940

Safe Spaces, Strong Teams: Building a High-Performing Dental Team with Jonathan Bonanno 03/07/2025

Safe Spaces, Strong Teams: Building a High-Performing Dental Team with Jonathan Bonanno If you've ever struggled with hiring the right people, fostering a positive workplace culture, or keeping your team engaged, you’re not alone. But today’s episode of The Raving Patients Podcast can help you change that. To break this down, I’ve invited Jonathan Bonanno, an expert in leadership development, workplace culture, and psychological safety. With a background in corporate consulting and dental practice optimization, Jonathan specializes in helping practices attract top talent, build cohesive teams, and create a thriving, productive work environment. In this conversation, we discuss: How to hire and retain top-tier dental talent The power of psychological safety in your practice Why toxic workplaces happen—and how to fix them Leadership strategies to strengthen your team and improve practice culture Combatting imposter syndrome and building confidence as a leader If you want to transform your dental practice into a place where both your team and patients thrive, this episode is a must-listen! — Key Takeaways Introduction and Event Overview (00:47) Jonathan Bonanno's Background and Expertise (01:49) Talent Optimization in Dental Practices (06:03) Improving Workplace Health and Behavior (11:10) Creating Psychological Safety in Teams (14:36) Leadership's Role in Workplace Culture (16:35) Understanding and Combating Imposter Syndrome (20:06) Exploring Psychodynamic Psychotherapy (23:43) Recognizing the Need for External Help (27:02) Lightning Round Q&A (28:10) — Connect with Jonathan Bonanno 🔹 Social Media: 🔹 Website: 🔹 Podcast: Chief Psycho Podcast — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/35571770

Getting Your Team to Perform Like "Owners"! 02/28/2025

Getting Your Team to Perform Like "Owners"! If you’ve ever wished your team cared about your practice as much as you do, this episode is a must-listen! Building a successful dental practice isn’t just about providing great care—it’s about creating a culture where your team takes ownership, works together, and drives growth. To break down how you can make that happen, I’m joined by Craig McVey, Chief Operations Officer and Acquisition Analyst at Mountainside Dental Group. With 18 years in the dental industry and a deep understanding of practice management, Craig shares invaluable insights on leadership, transparency, and team-driven success. In this episode, we cover: Why data transparency is key to a thriving dental practice How team culture and leadership development impact performance The power of profit-sharing to boost motivation and retention How to keep your schedule full and improve case acceptance rates The importance of regular team meetings and how to make them effective The KPIs that matter most for practice growth Craig also shares how Mountainside Dental Group has scaled smartly, empowering team members and creating an ownership mentality without requiring associates to handle management duties. If you're looking for strategies to strengthen your team and grow your practice, this episode delivers real-world solutions. 🎧 Listen Now and start turning your team into high-performing practice owners! — Key Takeaways Introduction (00:29) Meet Craig McVey: COO of Mountainside Dental Group (01:41) Scaling a Multi-Location Practice Smartly (04:15) The Importance of Data Transparency in Dental Practices (06:09) The Role of Team Culture and Leadership Development (06:24) Key Performance Indicators (KPIs) Every Dental Practice Should Track (07:46) Keeping Your Schedule Full: Strategies to Reduce Cancellations and No-Shows (10:33) How Regular Team Meetings Boost Performance (11:23) The Power of Profit Sharing to Motivate Teams (23:28) How to Develop and Retain Top Team Members (20:25) Balancing the Business and Clinical Sides of Dentistry (17:40) Marketing Strategies for a Growing Dental Practice (30:30) Lightning Round Q&A with Craig McVey (29:00) Final Thoughts and How to Connect with Craig (33:23) — Connect with Craig: 📧 Email: [email protected] 🔗 LinkedIn: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/35475685

Reduce Your Debt Fast Without Living on Ramen Noodles 02/21/2025

Reduce Your Debt Fast Without Living on Ramen Noodles Think a low interest rate is the key to paying off debt fast? Think again! Banks have mastered the art of distraction—getting you to focus on interest rates while the real secret to reducing debt stays hidden. If you're a dentist or business owner struggling with high monthly payments, there’s a better way to take control of your finances, free up cash flow, and pay off debt faster than you ever thought possible—without sacrificing your lifestyle. That’s why I’m joined by Dr. Howard Polansky, a former dentist turned financial strategist, who helps professionals like you escape the debt cycle without extreme budgeting or lifestyle sacrifices. In this episode, we cover topics like: Why focusing on interest rates is a trap—and what really determines your debt payoff timeline. How to restructure debt using cash flow optimization to reduce payments without cutting back on lifestyle. Why most financial advisors and CPAs don’t discuss these strategies—and what you can do differently. The biggest risks to avoid when using this debt reduction strategy. Real-world examples of dentists who slashed their debt quickly and freed up thousands in cash flow. If you’re ready to take control of your finances and gain true financial freedom, don’t miss this conversation with Dr. Howard Polansky! — Key Takeaways Introduction (00:41) Dr. Howard's Life-Changing Moment (04:38) Transitioning from Dentistry to Financial Coaching (08:26) Understanding Debt and Interest Rates (11:35) Strategies for Managing Debt Effectively (13:00) The Role of Financial Advisors and CPAs (16:37) Working with Clients: The Process (25:30) Risks and Considerations in Debt Management (27:18) Lightning Round and Final Thoughts (34:20) — Connect with Dr Howard: 🌍 Website: 📩 Download the eBook: financiallyled.com/ebook 📲 Text Howard: 512-608-1020 — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/35373575

Critical Questions That Get Your Patients To Say Yes! 02/14/2025

Critical Questions That Get Your Patients To Say Yes! If you've ever wondered why some patients hesitate to move forward with treatment, you're not alone. Case acceptance isn't just about presenting a treatment plan—it's about understanding the psychology behind a "yes." That's why I’ve invited the highly respected Debra Engelhardt Nash to the Raving Patients Podcast. With decades of experience in dental consulting and coaching, Debra knows exactly how to help dental teams transform their patient conversations into powerful case acceptance strategies. In This Episode, We Cover: ✅ The key questions that make patients feel understood and ready to commit ✅ Why the front desk team is your best (or worst) case acceptance tool ✅ How to handle the dreaded "Do you take my insurance?" question ✅ Strategies to eliminate financial objections before they even come up ✅ The role of trust, team endorsement, and second opinions in case acceptance With insights from Debra’s extensive career—including her experience at the Nash Institute for Dental Learning—you’ll walk away with actionable tactics that will immediately boost patient conversions. — Key Takeaways Introduction and Sponsor Acknowledgment (00:47) Meet Deborah Engelhardt Nash (03:32) The Power of Patient Conversations (05:01) The First Phone Call Matters (10:05) Your Front Desk is a Sales Team (11:41) How to Sell Your Practice Over the Phone (12:04) Handling the Insurance Question Smartly (13:26) The Right Way to Discuss Cost (20:53) Why Team Endorsement Boosts Case Acceptance (21:48) The Magic Question to Increase Yeses (23:45) Overcoming Financial Objections (26:34) Introducing Payment Plans Effectively (27:20) Should You Offer Free Consultations? (30:53) Why You Should Record Calls (32:15) Lightning Round Q&A (32:27) Final Takeaways and How to Connect with Deborah (36:46) — Connect with Debra: 🌐 Website: 📍 Nash Institute for Dental Learning: 📞 Phone: 704-904-3459 💡 Special Offer: Mention the Raving Patients Podcast for an exclusive tuition discount at the Nash Institute! — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/35282400

Dental Insurance SOS: Mastering AR and Streamlining Collections with Bri Richardson 02/07/2025

Dental Insurance SOS: Mastering AR and Streamlining Collections with Bri Richardson If you’re like most dental practices, managing accounts receivable (AR) can feel overwhelming. But I’ve got good news—this episode is going to help you take control and make insurance systems work for you. I’m thrilled to welcome Bri Richardson, the powerhouse behind Elevate My Practice and founder of Dental Insurance SOS, to the podcast. Bri brings over 15 years of experience in the dental industry as a coach, trainer, and speaker. Her mission? To help practices get paid in full within 30 days and make insurance management easier and less stressful. During our conversation, Bri shares proven strategies for: Submitting clean claims that avoid delays. Estimating copays accurately—even when dealing with out-of-network insurance. Creating a rock-solid collections protocol that will transform your AR. Using automation and AI tools to simplify billing and insurance tasks. This episode is packed with actionable tips you can implement right away to help your practice thrive. Episode Highlights: Clean Claims Matter: Submitting claims with all the right documentation upfront will save you weeks of delays. Estimates Made Simple: Bri’s system for reducing insurance coverage percentages by 20% for out-of-network patients is a game-changer. The Power of Protocols: Implementing a clear collections protocol can transform your AR—and your stress levels. Tech to the Rescue: Tools like Abella and Vine can take repetitive tasks off your team’s plate. Invest in Training: Your front office team can be your biggest asset when equipped with the right skills and tools. — Key Takeaways Welcome to the Raving Patients Podcast (00:01) Meet Bri Richardson: Elevate My Practice (03:00) Why AR Management Is a Common Struggle (04:32) Accurate Copay Estimates: A Simple Approach (10:45) How to Handle Patient Pushback on Copays (14:00) Submitting Clean Claims the First Time (18:10) The Secret to Rock-Solid Collection Protocols (21:18) Top Tools to Simplify Insurance and Billing (26:58) Lightning Round Q&A (29:50) Stay Connected with Bri (34:05) — Connect with Bri: Email: [email protected] Website: Social Media: (@elevatemypractice) | (ElevateMyPractice) — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/35158875

Is Your Cup Full? Callie Ward’s Blueprint for a Thriving Practice 01/31/2025

Is Your Cup Full? Callie Ward’s Blueprint for a Thriving Practice Are you running on empty while trying to pour into everyone else? Running a dental practice comes with its fair share of challenges—from managing patient care to motivating your team—all while trying to maintain a healthy work-life balance. In this episode of the Raving Patients Podcast, I sit down with Callie Ward, founder of Dash Dental Consulting, to uncover practical strategies that will help you transform your practice and reclaim your energy. With over 30 years of experience in the dental industry, Callie knows firsthand what it takes to create a thriving practice. Whether it's increasing case acceptance, improving team dynamics, or redefining your vision for success, her approach blends expertise with empathy. If you're looking for actionable advice to take your practice to the next level, this episode is packed with insights you won’t want to miss. Episode Highlights: Finding Fulfillment in Your Practice: Callie shares how aligning your team’s vision with your own can foster a positive and productive practice culture. Balancing Work and Life: Learn Callie’s proven methods for creating a practice schedule that works for you—not against you—while building a life you love. Case Acceptance Through Relationships: Trust is everything. Callie explains why connecting with patients on a personal level is the secret to increasing case acceptance. Motivating Your Team: Discover the power of meaningful incentives and how celebrating your team’s wins can create a stronger, more cohesive practice. The Role of Purpose: Callie explores why understanding what drives your team members—and giving them opportunities to shine—leads to better outcomes for everyone. — Key Takeaways Introduction and Event Highlights (00:01) Callie Ward’s Approach to Dental Consulting (03:02) Aligning Team Vision and Leadership (04:25) Knowing When to Hire a Consultant (05:35) Building Intentional Team Connection (09:40) Effective Incentives and Motivation (12:50) Building Trust for Case Acceptance (18:08) Empowering Teams and Celebrating Wins (21:12) Work-Life Balance for Practice Owners (28:01) Lightning Round Q&A and Wrap-Up (30:27) Connect with Callie and Special Offer (35:00) — Connect with Callie: - https://www.dashdentalconsulting.com/ Special Offer: Callie is offering a free month of consulting for those who sign up by the end of February. Visit to schedule a consultation and learn more. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/35093935

How to Build a Life of Your Dreams Working Smarter Not Harder 01/24/2025

How to Build a Life of Your Dreams Working Smarter Not Harder Are you working harder than ever but still feel like you’re not living the life you dreamed of when you started your dental journey? You’re not alone—but here’s the good news: it doesn’t have to be this way. If you’re a dentist looking to work smarter—not harder—and live the life of your dreams, this episode is for you. I’m Dr. Len Tau, and today, I had the privilege of speaking with Scott Manning, founder of Dental Success Today, a dynamic coach, author, and speaker with nearly two decades of experience helping dentists achieve the perfect balance between professional success and personal fulfillment. What We Covered: In this jam-packed episode, Scott and I explored: Doubling Practice Profitability Why profitability isn’t just about top-line growth but maximizing what you take home. Strategies like seeing fewer patients while delivering greater value to each one. The importance of leveraging your time and focusing on meaningful work. Freeing Up Time for Life and Practice How to design your practice around your life goals—not the other way around. Using time leverage and efficiency to spend less time working while still thriving financially. Reducing Insurance Dependence Why dropping low-paying insurance plans can boost your profitability and reduce stress. Steps to educate patients and shift to a patient-centric practice model. Achieving Financial Freedom Building multiple streams of income from within and outside your practice. Strategies for creating passive income so you can work by choice, not necessity. Scott shared his actionable insights, like knowing your average visit value, mastering comprehensive care, and the power of reverse-engineering your goals to build the practice—and life—you truly want. Key Takeaways Welcome and Introduction to Scott Manning (00:00) Scott’s Journey from Martial Arts to Dentistry Coaching (04:22) Aligning Life Goals with Business Goals (08:00) Doubling Practice Profitability (09:36) The Four Pillars of Dental Practice Success (12:31) Small Business Math to Free Up Time (13:42) Maximizing Hourly Production and Visit Value (17:58) Reducing Insurance Dependence (20:40) Achieving Financial Freedom (26:38) Embracing Entrepreneurship in Dentistry (29:30) Lightning Round: Personal and Professional Insights (30:18) How to Connect with Scott Manning (35:38) — Connect with Scott: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/34989500

Selling Your Office in 2025 and Beyond: Strategies to Maximize Value and Secure Your Future 01/17/2025

Selling Your Office in 2025 and Beyond: Strategies to Maximize Value and Secure Your Future Thinking about selling your dental practice? Let me ask you this: do you want to walk away with just a fair deal—or the best deal possible? If that sounds like a no-brainer, you’re in the right place. In today’s episode, I sit down with Elijah Desmond, a trailblazer in the dental industry, to uncover exactly how to do just that. From understanding your practice’s true value to creating a roadmap for a seamless transition, we dive into everything you need to know to prepare for this life-changing decision. Whether you’re considering a DSO, private buyer, or just exploring your options, this episode is packed with practical tips and fresh perspectives to help you secure the best deal possible—and enjoy the process along the way. Ready to Get Started? Let’s Dive In! What You’ll Get from This Episode: Maximizing Your Practice’s Value: Elijah explains how to time your sale strategically and make sure your practice is ready to command top dollar. Understanding Your Worth: I learned why having a Quality of Earnings Light is critical to knowing the true value of your practice before entering negotiations. Planning Ahead: Elijah emphasizes that selling 3–5 years before retiring is the key to securing better offers and smoother transitions. A Fun and Unique Selling Process: Elijah shared his innovative approach to making the sales process not only effective but enjoyable, incorporating music, relationship marketing, and personal interviews with buyers. DSOs vs. Private Buyers: We also talked about the pros and cons of different types of buyers and how to find the one that aligns with your goals. — Key Takeaways Introduction to the Podcast and Guest (00:00) Elijah Desmond's Journey and Current Focus (02:45) The Birth of Dental Pitch Brokerage (06:55) Building Relationships in the Dental Industry (10:44) Advantages of Using Dental Pitch Brokerage (15:27) Advice for Dentists Looking to Sell (19:43) Understanding Practice Valuation and Selling Strategies (24:01) Advice for Lower Revenue Practices (29:05) Lightning Round Q&A (30:28) Conclusion and Contact Information (35:25) — Connect with Elijah: Resources to Explore: Visit Dental Pitch Brokerage: Don’t miss their free eBook on EBITDA—a must-read for anyone thinking of selling their practice. — Learn proven dental marketing strategies and online reputation management techniques at: This podcast is sponsored by Dental Intelligence. Learn more at: This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/34889745

Start Up or Shut Up: Real Estate Secrets for Dental Success 01/10/2025

Start Up or Shut Up: Real Estate Secrets for Dental Success Thinking about starting a dental practice or renewing your lease? You could be leaving thousands of dollars—or your dreams—on the table. In this episode, I sit down with Brian Mills, founder of Roam Commercial Realty, to uncover the hidden pitfalls and golden opportunities in dental real estate. From debunking myths about retail locations to sharing strategies for building long-term wealth, this conversation is essential for dentists who are ready to take charge of their future. Whether you’re planning a startup, considering ownership, or just exploring your options, you’ll leave this episode with actionable advice and a newfound sense of confidence. Here’s what Brian and I cover in this episode: The Importance of Proper Representation: Why you should never rely on listing brokers and how tenant-focused representation works to your advantage. Lease Renewals Done Right: How to avoid costly mistakes, renegotiate terms, and save thousands. Startup Success Secrets: Why dental startups have a 99.6% success rate and how to overcome the fear of taking the leap. Renting vs. Owning: The pros and cons of each option and when it’s time to invest in property. The Retail Myth: Why retail locations aren’t always the best choice and how marketing often trumps location. Using Real Estate for Wealth Building: How to leverage real estate as an asset for long-term financial freedom. — Key Takeaways: Building a Legacy: Brian Mills’ Role in Dental Real Estate (01:28) Understanding Representation: Advocating for Dental Professionals in Real Estate (04:09) Buy or Rent? Making the Right Real Estate Decision for Your Practice (07:57) Conquering Fear: Why Starting a Practice Is Worth the Leap (12:28) Real Estate as a Wealth-Building Strategy for Dentists (17:34) Navigating the Post-Election Real Estate Market (20:35) Leveraging Negotiation: Securing Better Terms in Lease Renewals (24:17) The Retail Location Myth: Choosing the Best Space for Your Practice (28:34) Lightning Round Q&A: Insights, Favorites, and Personalities of Brian Mills (32:57) — Connect with Brian: Instagram: Website: Special Offer for Listeners: Free lease evaluation and market analysis. Email your lease to: [email protected] [email protected] — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/34784415

Why I Love the Word No: A Game-Changing Approach to Sales with Cathy Hazen 01/03/2025

Why I Love the Word No: A Game-Changing Approach to Sales with Cathy Hazen Is sales really a "dirty word"? Not for Cathy Hazen, and this episode will show you why embracing the power of "no" is key to getting more "yeses." Dr. Len Tau sits down with Cathy, a seasoned expert with over 30 years of sales and management experience, to explore the secrets to boosting case acceptance and empowering your dental team. From managing orthodontic practices to creating virtual office manager services, Cathy’s passion for team development and patient-centered sales strategies shines. In this episode, Cathy and Len discuss: Why every member of your dental team is a salesperson (even if they don’t realize it). Strategies to create a successful sales department within your practice. The importance of consistent processes for presenting treatment plans. How to overcome the fear of hearing "no" and why it leads to more "yeses." Tactics to follow up effectively with patients who don’t commit immediately. — Key Takeaways: How Cathy Hazen Helps Practices Thrive (02:08) Changing the Stigma Around Sales in Dentistry (05:57) Should Dentists Take on the Sales Role? (12:09) The Importance of a Dedicated Sales Department (14:06) Who on Your Team Needs Sales Training? (16:57) Getting Your Team on the Same Sales Page (17:08) Mastering the Close: From Finances to Commitment (20:26) Follow-Up Strategies to Close the Deal (24:37) How Often Should You Follow Up? (27:50) Lightning Round Q&A with Cathy Hazen (29:23) — Connect with Cathy: Special Offer for Listeners: Complimentary 1-hour consultation to discuss opportunities for improving your practice’s sales process. Reduced consulting fee of $850/month for the first quarter. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/34705625

The Evolution of Staffing in Dentistry: Why Virtual Assistants Are the Future 12/27/2024

The Evolution of Staffing in Dentistry: Why Virtual Assistants Are the Future If you’re struggling to keep your front desk running smoothly, then believe me, you don’t want to miss this episode. You see, ever since COVID hit, the dental industry, like every other industry, has been facing unprecedented staffing challenges. This, in turn, has made remote staffing a very attractive option—and if you’re feeling the same, and looking to hire VAs to make your job easier, then this is the episode for you. In it, I sit down with Cory Pinegar. Cory is the CEO of Utah-based company Reach, a groundbreaking dental service startup helping dental practices increase patient engagement and revenue. With a workforce of close to 200 employees, Reach has been named one of the fastest growing companies by Inc. 500 and has been recognized repeatedly by the Salt Lake Tribune as one of the best places to work. In 2021, Cory founded the remote staffing company Team which helps simplify hiring and allows businesses to circumvent domestic staffing issues and find qualified talent without worrying about complicated research to understand legalities, fair compensation, and the like. In this episode, Cory and I will be discussing how virtual assistants can enhance your team, how VAs can help bring life back to your broken front desk, why AI and remote staffing can help optimize dental practices without compromising human connection, and much more. Are you ready to take your practice to the next level? Then tune in now! — Key Takeaways: Introduction (00:00) How Reach helps dental practices (03:29) Why you need a VA (06:58) How a VA can help your practice (10:11) What your VA can’t do (11:39) How much does it cost to hire a VA? (18:44) Let’s talk about your EBITDA (20:57) Should you use AI? (22:54) Time for our lightning round questions (26:18) — Connect with Cory: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/34578495

How to Add to Your EBITDA & Boost Your Dental Practice’s Revenue 12/20/2024

How to Add to Your EBITDA & Boost Your Dental Practice’s Revenue Are you leaving money on the table? My guess is, probably! And in this episode, you’ll learn how NOT to do that by enhancing your practice—while still making a difference. You see, dentists are some of the few (if not only) doctors and health practitioners that can diagnose people through their mouths, and by taking advantage of that skill, they can add up to $200K to their practice annually by offering additional services. “This is all nice to hear, but how can I even start implementing that?” you might ask, and I’ve got the answer for you… or at least, my guest on the podcast this week does! In this episode of the Raving Patients Podcast, I sit down with Dr. Dar Radfar, also known as Dr. Rad. Dr. Rad is an international speaker on sleep apnea, snoring, low level laser therapy, marketing, medical billing, and much more. A practice dentist of 22 years, he has a passion for speaking that includes personal development and strategies that help anyone manifest the life of their dreams. In this episode, Dr. Rad will be discussing the types of treatments you can add to your dental practice to add to your EBITDA and boost your profit. Some of the treatments he speaks of today are: Sleep apnea treatment Low-level laser therapy DNA testing Supplements for oral health … and more. Are you ready to take your dental practice to the next level? Then tune in now. — Key Takeaways: Introduction (00:00) Meet Dr. Rad (02:48) More about sleep apnea (06:02) Financial increase brought from sleep apnea treatment (13:39) Let’s talk about low-laser therapy (19:41) DNA testing services (21:45) Time for our Q&A (29:20) — Connect with Dr. Rad: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/34484410

Your Dental Office Is Fugly: Why Patient Experience Starts BEFORE the Dental Chair 12/13/2024

Your Dental Office Is Fugly: Why Patient Experience Starts BEFORE the Dental Chair Could the design of your dental practice be the reason why you’re not getting enough patients? As we all know, today, your patients’ experience starts before they even sit on the dental chair, and I mean way before—it starts on your website or your Google page or your social media accounts, where they get to see what your practice looks like. This is why your office’s design is now more important than ever. But don’t take it from me, instead, listen to the expert I’ve interviewed on today’s episode of the Raving Patients Podcast, Greg Marinelli. Greg is an interior architect and visionary from Newport Beach, California, with expertise in hospitality and healthcare design. Greg’s work and passion are all about creating incredible dental spaces that not only look great, but help elevate your practice to a new level. Since 2014, he has been traveling all over the US as a designer, industry expert, and motivational speaker, touting the importance of the patient experience in the healthcare environment. In this episode, Greg and I will be discussing why you need to work on your online branding, how patients remember the ambiance of a dental office more than the procedures they get there, the best design choices for your practice, and so much more. Are you ready to breathe new life into your office? Then tune in now! — Key Takeaways: Introduction (00:00) Meet Greg (02:10) Don’t overlook your space (07:57) Why you need to redesign your space (13:22) How much does it cost to design your space? (24:20) Busting design myths (27:37) Time for the Q&A (33:17) — Connect with Greg: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/34394520

The Raving Patients Podcast

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