The Raving Patients Podcast

The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your dental practice’s online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reviews Doctor himself, Dr. Leonard Tau! For more information visit: https://www.drlentau.com/

Marketing Lessons from Casper, Harley, Disney, and... Your Dental Practice 01/09/2026

Marketing Lessons from Casper, Harley, Disney, and... Your Dental Practice Getting traffic to your website is not the win. Getting patients into chairs is. Today’s conversation dives into why conversion matters more than clicks and how dental practices can stop wasting their most valuable marketing asset. In this episode, Dr. Len Tau sits down with marketing veteran Chris Knudsen to uncover what dental practices can learn from iconic brands like Casper, Harley-Davidson, Purple Mattress, and Disney. Drawing from decades of experience scaling consumer brands to billion-dollar valuations, Chris explains why most dental websites fail to convert, how AI is reshaping patient discovery, and why practices are often misled by marketing agencies that cannot prove ROI. This conversation is a practical, no-fluff breakdown of how dentists can turn limited website traffic into real appointments, real patients, and real revenue. What You’ll Learn Why dental website traffic is far more valuable than most practices realize How AI search engines are changing how patients find dentists The role SEO, FAQs, and user-generated content play in AI visibility What “fake AI” looks like and how to spot it before you waste money Why website conversion should be a core KPI for every practice Common red flags that signal a marketing agency may be misleading you How to demand real ROI tracking from your marketing partners Lessons dentists can borrow from billion-dollar consumer brands — Key Takeaways 00:41 Welcome and episode overview 02:24 Introducing Chris Knudsen and his background 05:00 What Llama.ai does for dental practices 06:40 Why dental website traffic is extremely valuable 10:00 Why websites still matter in cash and specialty dentistry 11:40 How AI search engines influence patient decisions 13:20 Optimizing for AI and large language models 14:00 The role of FAQs and Q&A content in AI rankings 14:39 Reddit and user-generated content in AI discovery 15:29 Fake AI vs real AI in dental marketing 19:22 Why website conversion must be a top KPI 21:50 Why dentists feel frustrated with marketing agencies 23:20 Common agency red flags and ownership issues 26:26 How to truly measure marketing ROI 30:47 Lightning Round with Chris Knudsen 34:55 How to connect with Llama.ai and the “Len Deal” 36:00 Final thoughts and closing message — Connect with Chris Website: Email: chris@lawma.ai 👉 Mention the Raving Patients Podcast and Dr. Len Tau to receive the special “Len Deal.” — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/39669945

The Dental Fitness Method: Redefining Oral Wellness to Boost Patient Buy-In 01/02/2026

The Dental Fitness Method: Redefining Oral Wellness to Boost Patient Buy-In What if case acceptance didn’t feel like “selling” at all? In this first episode of 2026, Dr. Len Tau sits down with Dr. Camesia Matthews to explore a powerful new way to help patients truly understand—and say yes to—their treatment plans. Dr. Matthews introduces her Dental Fitness Method, a five-pillar framework that connects oral health to whole-body wellness. By reframing dentistry through prevention, posture, protection, presentation, and psychology, she shows how dentists can increase patient buy-in, reduce resistance, and empower patients to take ownership of their health—without feeling pushy or sales-driven. This conversation is a must-listen for any dentist looking to improve case acceptance through clarity, education, and trust. What You’ll Learn Why patients reject treatment when they don’t understand the why behind it How the Dental Fitness Method reframes dentistry as whole-body healthcare The five pillars that help patients make sense of complex treatment plans How education eliminates objections and builds long-term trust Why mindset and psychology are the foundation of case acceptance How wellness-based communication leads to more confident, informed “yes” decisions — Key Takeaways 00:43 Episode Introduction & Welcome to 2026 02:48 Meet Dr. Camesia Matthews 04:30 Education, Frameworks, and Patient Buy-In 05:35 The Five Pillars of the Dental Fitness Method 08:17 Why Patients Need a Unified Oral-Health Message 10:28 What Happens When Patients Don’t Understand the “Why” 12:45 Sports Dentistry, Inflammation, and Whole-Body Health 14:58 Real Case Example: Transforming Confidence Through Dental Fitness 18:40 The Future of Dentistry as Healthcare 20:32 Removing the Pressure of “Selling” Dentistry 24:10 Handling the Informed “No” 26:44 Following Up Without Losing Patients 28:46 The Dental Fitness Advantage Book 29:40 Lightning Round Q&A 35:15 How to Connect with Dr. Camesia Matthews — Connect with Dr. Camesia Instagram: @drcamesiaamatthews Book: The Dental Fitness Advantage (available on Amazon & Shopify) Learn more & connect: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/39587345

PPO Power Plays 12/26/2025

PPO Power Plays What if your practice is profitable on paper—but bleeding money behind the scenes? In this final episode of 2025, Dr. Len Tau welcomes Dana Moss, founder of PPO Dental Consulting, for a deep dive into the realities of dental insurance and PPO strategy. Dana breaks down how dental practices can increase profitability without sacrificing patient-centered care by negotiating smarter, streamlining fee schedules, and knowing when—and how—to strategically exit low-paying plans. Drawing from years of hands-on experience as a front office coordinator, insurance specialist, and practice administrator, Dana shares what most practices get wrong about insurance and how to fix it. You’ll learn why billing office fees correctly is non-negotiable, how getting to the 80th percentile can dramatically change your negotiating power, and when outsourcing insurance coordination makes more sense than handling it in-house. Dana also explains umbrella plans, negotiation timelines, and why organization is the single biggest factor in PPO success. This episode is packed with actionable insights for startups, mid-career dentists, and practice owners preparing for growth—or an eventual sale. What You’ll Learn The two non-negotiables practices must fix before negotiating PPO fees Why billing office fees changes your profitability picture How the 80th percentile impacts insurance negotiations When to renegotiate—and when not to The pros and cons of DIY vs outsourced PPO negotiation How smarter insurance systems lead to stronger cash flow Key Takeaways 00:44 Welcome, Sponsors & Final Episode of 2025 02:07 Meet Dana Moss & Her Background in Dental Insurance 03:40 Who Dana Helps Most: Startups, Growing Practices & Sellers 08:01 Preparing to Negotiate PPO Fees the Right Way 10:30 The Two Non-Negotiables: Billing Office Fees & Fee Balancing 14:30 PPO vs Fee-for-Service Philosophies Explained 15:29 How Often You Can Renegotiate Insurance Fees 16:20 DIY PPO Negotiation vs Outsourcing: Pros & Cons 18:07 Using Your Top Procedure Codes Strategically 20:40 Dropping Low-Paying Plans & Understanding Umbrella Networks 26:39 Training Insurance Coordinators for Clean Claims & Strong AR 29:13 AI, Remote Teams & the Future of Revenue Cycle Management 31:00 Life on the Road: Dana’s Full-Time RV Lifestyle 33:20 Lightning Round Q&A with Dana 36:50 How to Work With Dana + DIY Negotiation Kit Offer 37:40 Closing Thoughts, Sponsors & Event Reminder Connect with Dana Dana Moss Founder, PPO Dental Consulting 📞 Phone/Text: 817-456-0012 📧 Email: dana@ppodentalconsulting.com 🌐 Website: 🎁 Exclusive Listener Offer Get 25% off Dana’s DIY PPO Negotiation Kit (normally $1,000). Use code LEN at checkout. Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/39535040

The One Move That Changes Everything: How Leaders Break Free from Stuck Thinking 12/19/2025

The One Move That Changes Everything: How Leaders Break Free from Stuck Thinking Most dentists don’t fail because of a lack of clinical skill — they struggle because their mindset keeps them stuck. In this episode, we uncover the one move that unlocks better leadership, stronger team culture, and the confidence to take real action inside your practice. This week, Dr. Len sits down with leadership expert and former Spear Education faculty member Dr. Martin Mendelson — a coach who helps dentists get out of their own way. After hand issues pushed him out of clinical dentistry, Martin discovered the transformational power of mindset. Today, he empowers dentists and teams to ditch the limiting thoughts that stall progress and replace them with a proven framework that drives results. Martin reveals his T.E.A.M.™ Framework — Thoughts ➜ Emotions ➜ Actions ➜ Manifest Results — and how recognizing what’s happening “between stimulus and response” changes everything in leadership, culture, and decision-making. He also shares insights from his new book, One Move Makes All the Difference, hitting shelves December 2025 — loaded with practical tools to help practice owners lead with clarity, confidence, and purpose. If you’ve ever felt stuck, overwhelmed, or unsure how to move your practice forward — this one’s for you. What You’ll Learn Clinical skill isn’t enough — success requires human leadership skills. When dentists fail to act, the real cause is mindset, not circumstance. Inaction is still an action — and it has a cost. Tough conversations are essential to team culture and accountability. Freedom in leadership exists between stimulus and response: pause, reflect, choose. Sustainable progress requires intentional actions aligned with desired results. — Key Takeaways 00:37 Welcome, Sponsors & Introducing the Episode 01:37 Meet Dr. Martin Mendelson + His Background Story 04:51 From Losing Clinical Ability to Finding Coaching & Mindset Work 06:36 How Dentists Know They Need Help + Common Roadblocks 08:15 The Book: “One Move Makes All the Difference” & Why He Wrote It 13:55 The T.E.A.M.™ Framework Explained (Thoughts–Emotions–Actions–Results) 17:50 How Mindset Impacts Decisions, Leadership & Practice Culture 23:07 Team Challenges, Accountability & Difficult Conversations 24:50 Emotional Intelligence, Assertiveness & Getting Out of Your Own Way 26:55 Why Coaching Takes Time + The Power of Culture Over Strategy 31:03 What Dentistry Often Gets Wrong Beyond Clinical Skills 32:10 Lightning Round Q&A 36:18 How to Connect with Dr. Martin + Closing Remarks — Connect with Dr. Martin Mendelson Website: martinmendelson.com Instagram: @docmartinempowers LinkedIn: Martin Mendelson — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/39455910

Is HR sexy? Depends. Do You Want to Suceed? 12/12/2025

Is HR sexy? Depends. Do You Want to Suceed? Technology can be copied. Marketing can be copied. Even your chairs and handpieces can be copied. The only thing that truly separates you from the office down the street? Your people. This episode will show you how HR becomes your most powerful growth strategy. This week, Dr. Len is joined by HR expert Alan Twigg, president of Bent Erickson & Associates — one of dentistry’s most trusted partners in HR systems, compliance, and team development. HR may not seem like the “sexiest” part of dentistry… but it’s one of the most important. Every patient experience, every production goal, every system — they all rely on people. Alan helps practice owners shift their mindset: ✔️ Your team is your greatest competitive advantage ✔️ HR isn’t paperwork — it’s culture, longevity, and protection ✔️ Compliance matters more than ever — and it changes constantly ✔️ Hiring is marketing… and your employee experience is your brand Whether you’re a solo practice or a multi-location empire, this episode breaks down the HR essentials you can’t ignore in 2025 and beyond. What You’ll Learn Why once you hire ONE employee, 95% of labor laws apply to you How to craft a Unique Employment Proposition (UEP) that attracts top talent The biggest 2025 HR law changes you need to know (pregnancy protections, paid leave, state sick rules) The truth about unemployment claims and why they’re not worth fighting What dentists must know about paying staff for CE events (and the exact labor code to reference) The HR risks when expanding into multi-location or multi-state practices Why appreciation is a strategic system, not a personality trait Key Takeaways 00:40 Welcome, sponsor shoutout & event reminder 03:11 Meet Alan Twigg + Who Bent Erickson Helps 06:20 The New Hiring Reality & Standing Out as an Employer 11:29 Reputation, Reviews & Recruitment 12:50 Why HR Compliance Drives Practice Success 16:41 Labor Law Changes Every Dentist Must Know 19:40 Unemployment Claims: What Really Matters 24:50 CE, Overtime & What Practices Must Legally Cover 29:33 Multi-Location & Multi-State HR Risks 33:33 Creating a Culture of Appreciation 35:40 Lightning Round Q&A with Alan 40:40 Listener Offer: $500 Off HR Director Package 41:30 Closing: Protect Your Reputation — Connect with Alan Learn more about how Bent Erickson & Associates can support your practice with HR compliance, team development, and leadership training: 🌐 Website: 📞 Contact Page: Available directly on the website 📚 Free HR resources + education available online 💡 Listener Offer: Save $500 on the HR Director Package when you sign up before year-end — exclusively for Raving Patients listeners. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/39380110

Raving About AI : Redefining the Dental Front Office 12/05/2025

Raving About AI : Redefining the Dental Front Office What if your front desk never missed another call again? What if AI could handle the busywork so your team could actually focus on patients? Today’s episode dives into the technology reshaping dentistry faster than anything we’ve seen in the last decade. In this episode, Len dives deep into one of the fastest-growing trends transforming dentistry: conversational AI. He sits down with Dr. Miles Beckett — former medical doctor, serial tech entrepreneur, and CEO/co-founder of Flossy, the AI platform behind one of dentistry’s most advanced AI receptionists, Fiona. Together, they unpack how AI is reshaping patient communication, scheduling, staffing, and the entire dental front office. If you’ve been curious (or skeptical) about AI, this episode will give you clarity on where the industry is heading — and how practices can leverage this technology to run leaner, smarter, and more profitably. What You’ll Learn From This Episode AI has exploded into the dental world in the last 24 months — but what’s hype and what actually works? Len and Miles break down: Why AI isn’t replacing your team — it’s supporting them What really separates one AI receptionist platform from another How poor staffing inspired the creation of Fiona Why voice quality, call logic, and PMS integration are the real differentiators What the next five years of dental AI will actually look like How AI can personalize the patient journey better than ever The truth about negative reviews tied to AI phone answering What dentists should ask before choosing an AI solution How robotics and imaging AI are changing clinical care Why the dental industry is uniquely primed for rapid AI adoption Plus, Dr Miles shares entrepreneurial insights in a rapid-fire Q&A — including the smartest investment he ever made (spoiler: it’s crypto). — Connect with Dr Miles If you’d like to learn more about Flossy or see Fiona in action, you can connect directly with Dr. Miles Beckett here: Website: (AI receptionist, demos, product info, case studies, pricing) LinkedIn: Miles Beckett, MD (Professional updates, leadership posts, dental AI topics) Contact Flossy: info@flossy.com (General inquiries, demos, support, onboarding questions) — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/39288200

Consumer Demand + Tech + Affordability = Massive Opportunity 11/28/2025

Consumer Demand + Tech + Affordability = Massive Opportunity Cosmetic dentistry is changing faster than ever — and if you’re not paying attention, you’re about to miss the biggest opportunity the profession has seen in decades. In this episode, Dr. Len Tau sits down with one of the leading voices in modern cosmetics, Dr. Brian Harris, to reveal how technology, consumer demand, and affordability are coming together to reshape the future of smile design. Dr. Len welcomes cosmetic dentistry expert Dr. Brian Harris, a Phoenix-based cosmetic dentist known for pioneering patient communication, virtual consults, and modern smile design workflows. Dr. Harris breaks down the massive shift happening in aesthetics — from the rise of 3D-printed hybrid veneers, to the power of Instagram, to why virtual consult funnels are now essential for case acceptance. He shares how he scaled from one cosmetic case a week to three every day, why demand is exploding, and what dentists can do right now to attract more qualified patients. If you're looking to simplify your cosmetic process, improve case acceptance, and tap into this growing market, this episode delivers everything you need. Here are some of the interesting stuff we talked about in this episode. Cosmetic demand is exploding — patients are more educated than ever because of social media. 3D-printed veneers are creating a new mid-tier option that’s half the time and half the cost of porcelain. Virtual consults pre-qualify patients, eliminate surprises, and dramatically increase case acceptance. Authentic social content wins — simple, honest videos perform better than outsourced, generic posts. Dentists who simplify their process (options, pricing, visits, financing) will dominate the next era of cosmetic dentistry. — Connect with Dr Brian Instagram: @drbrianharris Email: brian@drbrianharris.com Website / Smile Virtual: Courses & Cosmetic Training: 👉 Available via Smile Virtual & direct inquiry on Instagram — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/39191410

Data Driven Dentistry 11/21/2025

Data Driven Dentistry In this episode, Dr. Len Tau sits down with Paul Chadwick, VP at PureLogic, to explore how artificial intelligence is reshaping the way dental practices operate — especially at the front desk. Paul breaks down how PureLogic leverages AI, analytics, and automation to improve patient communication, reduce missed calls, and enhance practice efficiency. Together, they discuss what “data-driven dentistry” really means, how AI can empower rather than replace staff, and what metrics matter most for growth. Whether you’re a solo practitioner, part of a DSO, or just curious about AI’s practical applications in dentistry, this conversation will give you real-world insights into using data to drive smarter decisions and better patient experiences. Here are some of the interesting stff we talked about in this episode. AI isn’t the future—it’s here now. Dental practices using AI to analyze calls and automate responses are already improving conversion rates and reducing missed opportunities. Missed calls are hidden revenue leaks. The average practice misses 30–40% of calls, and PureLogic’s data shows that following up with AI-powered text can recover many of those lost appointments. Patient preference matters. Voice, text, and chat-based AI tools meet patients where they are, improving satisfaction and accessibility. KPIs drive decisions. Tracking missed call rates, conversion rates, and patient engagement metrics can reveal where your practice is losing revenue—and how to fix it. AI + people = the winning combo. The goal isn’t to replace front office staff, but to free them up to focus on relationships and in-person care. — Key Takeaways 00:40 Introduction and Sponsor Acknowledgments 01:40 Meet Paul Chadwick and PureLogic 04:50 What PureLogic Does for Dental Practices 04:55 How AI Analyzes Calls and Improves Conversions 06:30 Understanding Front Office Optimization 08:00 Voice vs. Text: Meeting Patients Where They Are 10:50 The Rise of AI Agents in Dentistry 11:55 Differentiating PureLogic from Other AI Companies 15:30 Using Data to Train and Support Front Office Teams 17:25 Key KPIs Every Practice Should Track 20:21 The Truth About Missed Calls in Dentistry 21:40 Where Practices Need the Most Help 24:53 Managing the Modern Dental Tech Stack 27:20 PMS Integrations and Vendor Consolidation 28:05 The Future of AI in Dental Operations 30:46 How AI Will Personalize the Patient Experience 31:30 Lightning Round: Quickfire Q&A with Paul Chadwick 38:17 How to Connect with PureLogic 38:47 Closing Thoughts from Dr. Len Tau — Connect with Paul 🔗 Website: 📧 Email: Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/39120170

Beyond the Chair: Protecting Smiles with Dental Warranties 11/14/2025

Beyond the Chair: Protecting Smiles with Dental Warranties What if every crown, implant, or veneer you placed didn’t just build smiles—but built wealth? In this episode, Dr. Len Tau sits down with innovators Max Zanan and Adam Marburger of Dental Protection Group to reveal how dentists can turn warranties into a new revenue stream. They’re showing why protecting your patients’ dental work can also protect—and grow—your financial future. They explain how this simple yet powerful concept—borrowed from the automotive industry—offers dentists a way to increase patient trust, improve case acceptance, and build long-term wealth through profit-sharing warranty programs. Max and Adam share how their model allows dentists to turn warranties into wealth-building vehicles, all while protecting patients and creating a new stream of passive income in a tax-advantaged environment. They also discuss how to get your team on board, how to present warranties to patients, and why this model is changing how entrepreneurial dentists think about their businesses. You’ll learn: Warranties Build Trust: Patients already value protection plans in every purchase—offering one in dentistry creates instant credibility and peace of mind. Wealth Through Risk Transfer: Unlike goodwill replacements, Dental Protection Group’s model lets dentists transfer risk and receive compensation when failures occur. Profit Sharing Opportunity: Money left over from unclaimed warranties is returned to the practice, compounding over time like a “401(k) on steroids.” Team Buy-In Is Key: Success depends on making warranties part of the practice culture—presented as a standard part of every procedure, not an upsell. Entrepreneurial Dentistry: The program empowers dentists to generate long-term, tax-friendly income, fund growth, or even retire earlier. Key Takeaways 00:44 Introduction and Event Highlights 02:30 Meet the Dental Protection Group 04:35 Understanding Dental Warranties 06:00 The Value of Warranties in Dentistry 06:40 Warranties as a Consumer Expectation 10:40 Differentiating Warranties from Goodwill 12:50 The Financial Benefits of True Warranties 14:40 Wealth Building through Warranties 16:01 Creating Generational Wealth in Dentistry 17:40 Implementing Warranties in Practice 20:55 The Culture of Warranties in Dental Practices 22:52 The Perfect Scenario for Implementation 28:00 Handling Patient Objections 30:44 Team Buy-In and Incentives 31:35 Quick Onboarding Process 32:35 Transferability of Warranties 37:37 Final Thoughts and Opportunities — Connect with Max and Adam Visit to schedule a consultation with Max and Adam. 📞 Contact Adam directly at (618) 979-9483 or Max at (917) 903-0312. 📧 Email: adam@dentalprotectiongroup.com | max@dentalprotectiongroup.com — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/39031390

Dental Office Cybersecurity and HIPAA Compliance : How Not to Make a $50,000 Mistake 11/07/2025

Dental Office Cybersecurity and HIPAA Compliance : How Not to Make a $50,000 Mistake Cybersecurity breaches and ransomware attacks are no longer a “big company problem.” Dental offices are prime targets because patient data is gold on the dark web. In this episode, I’m joined once again by the expert who has been leading the charge in dental technology protection for over 20 years: Dr. Lorne Lavine, The Digital Dentist. If you’ve ever thought “it won’t happen to my practice,” this conversation will change your mind fast. Returning guest Dr. Lorne Lavine dives deep into what every dental practice must know about protecting their patient data, technology systems, and reputation. Lorne breaks down how ransomware attacks actually happen, why HIPAA compliance is still widely misunderstood, and the real consequences practices face if they don’t take security seriously. You’ll learn: • The #1 way ransomware breaks into dental offices • Why cloud-based software does not eliminate HIPAA responsibility • What a proper HIPAA risk assessment really involves • Best practices for backups and disaster recovery • How cyber liability insurance protects your bottom line • The surprising percentage of practices that get hit with ransomware • The essentials every IT setup needs in 2025 and beyond • Why leaning on a healthcare-focused IT provider matters more than ever Lorne also shares his own powerful journey from perio to the forefront of dental tech security, plus personal insights in our lightning-round close. This episode gives dentists the clarity and action steps needed to stay protected, stay compliant, and stay in business. — Key Takeaways Audio 00:41 Introduction and Event Highlights 03:35 Meet Dr. Lorne Lavine: Expert in Dental Technology 06:58 Transitioning from Dentistry to Technology Consulting 07:37 Managed Services and HIPAA Compliance 10:45 The Shift to Cloud-Based Solutions 14:55 Understanding Ransomware and Cybersecurity 22:25 Navigating Cybersecurity Liability and Insurance 25:41 The Importance of HIPAA Risk Assessments 28:20 Navigating HIPAA Compliance and Risk Management 29:35 Data Backup Strategies for Modern Practices 33:39 Cybersecurity Best Practices for Healthcare 36:38 The Importance of IT Consultation in Healthcare 43:13 Personal Insights and Entrepreneurial Advice — Connect with Dr Lorne Website: TheDigitalDentist.com Email: drlavine@thedigitaldentist.com Phone: 866-204-3398 Free Offer for Listeners: Complimentary cybersecurity & HIPAA technical audit plus a personal review call with Dr. Lavine. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/38946960

From Search to Smart: How AI Is Changing Patient Discovery 10/31/2025

From Search to Smart: How AI Is Changing Patient Discovery AI isn’t coming — it’s already here. From Google Gemini to ChatGPT, the way patients discover dentists online is evolving faster than most practices can keep up. In this episode, Dr. Len sits down with Adrian Lefler, CEO of My Social Practice, to unpack how AI is reshaping SEO, what “Generative Engine Optimization” really means, and how dentists can adapt before they’re left invisible online. Dr. Len Tau welcomes back long-time friend and industry expert Adrian Lefler to talk about one of the most important topics in modern dental marketing — AI-driven search. Adrian breaks down how tools like Google Gemini, ChatGPT, and Perplexity are fundamentally changing how patients find dental practices online. Together, they explore how AI overviews are replacing traditional search results, why Google Business Profiles are now more critical than ever, and how dentists can optimize for AI-based search instead of relying solely on outdated SEO tactics. You’ll also hear practical, no-nonsense advice on blogging in the AI age, avoiding “word salad” content, and what questions to ask before hiring a marketing agency that claims to “do AI.” What You’ll Learn From This Episode AI is becoming the new search engine. Google’s Gemini and AI Overviews are changing how patients find practices — links are being replaced by direct AI answers. Your Google Business Profile matters more than ever. It’s the top data source AI models pull from, even before your website. Reviews remain your strongest ranking signal. But they must be paired with complete categories, service areas, and accurate info. Blogging isn’t dead — it just evolved. Authentic, voice-based stories converted by AI tools outperform generic, AI-written blogs. Ask better questions. If a marketing company can’t explain how their SEO adapts to AI search, walk away. Key Takeaways 00:42 Introduction to AI in Dentistry 03:55 The Evolution of Search with AI 07:15 The Role of Reviews in AI Search 13:05 Understanding Generative Engine Optimization (GEO) 15:50 AI Tools and Patient Search Behavior 23:50 Actionable Steps for Dentists to Embrace AI 27:40 Using AI for Blogging Effectively 31:50 Choosing the Right Marketing Company for AI 37:26 Conclusion and Contact Information — Connect with Adrian Adrian Lefler is the CEO of My Social Practice, a leading dental marketing agency helping practices grow through smart digital strategy, SEO, and AI-driven solutions. With over 15 years of experience, Adrian is known for making complex marketing concepts simple and actionable for dental professionals. Email: adrian@mysocialpractice.com Phone: 877-316-7516 Website: If you’re ready to strengthen your online presence, optimize your Google Business Profile, or learn how AI can help your practice get found and chosen more often — reach out to Adrian and the team at My Social Practice today. — Learn proven dental marketing strategies and online reputation management techniques at: This podcast is sponsored by Dental Intelligence. Learn more at: This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/38819375

The 3 Silent Profit Killers 10/24/2025

The 3 Silent Profit Killers Before you spend another dollar on marketing, tune in. Nail phone conversion, stop broken appointments, and lift team performance starting now. In this episode of The Raving Patients Podcast, Dr. Len Tau sits down with Alex Nottingham, founder and CEO of All-Star Dental Academy, to uncover the three silent profit killers that quietly erode practice revenue and team morale. A former top business coach for Tony Robbins and an attorney turned dental business strategist, Alex shares how he transformed his father’s struggling dental practice into a multi-million-dollar success — and how thousands of other dentists can do the same by mastering business fundamentals. From poor phone conversion rates to declining team performance, this episode dives into the overlooked operational leaks that can cost practices hundreds of thousands of dollars every year — and how to fix them through better training, communication, and leadership. What You’ll Learn From This Episode The three silent profit killers hurting dental practices — and how to eliminate them Why phone call conversion is the #1 factor in predictable profitability How broken appointments quietly drain productivity and morale The difference between “training” and true team performance optimization How to build a culture of accountability, respect, and long-term patient loyalty Why investing in coaching and systems isn’t an expense — it’s a multiplier — Key Takeaways 00:42 Intro & sponsor shout-outs 02:05 Meet Alex Nottingham, All-Star Dental Academy 03:00 Turning a struggling practice into a multimillion-dollar success 08:11 The three silent profit killers 07:30 #1 New patient conversion — why phone skills matter 20:57 #2 Broken appointments — stopping the hidden drain 29:10 #3 Declining team performance — training and leadership fixes 34:30 How small improvements add major profit 35:30 Lightning-round Q&A 40:38 Connect with Alex + Final thoughts — Connect with Alex Visit: Download his free webinar & eBook on eliminating profit killers. Follow All-Star Dental Academy on YouTube, Spotify, and Apple Podcasts. — Learn proven dental marketing strategies and online reputation management techniques at: This podcast is sponsored by Dental Intelligence. Learn more at: This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/38766210

The New SEO Playbook: Why Social Media is No Longer Optional 10/17/2025

The New SEO Playbook: Why Social Media is No Longer Optional Your next new patient may never search Google. AI platforms like ChatGPT and Google AI are reshaping how people find dentists — and social media is now fueling those algorithms. If you’re still treating marketing like a bunch of separate buckets, you’re about to fall behind. In this episode, Dr. Len Tau and digital marketing powerhouse Dr. Anissa Broussard reveal why your SEO strategy must evolve — and how to stay visible as search radically changes. In this conversation, Dr. Len sits down with Dr. Anissa Broussard, co-founder of Digital Floss, to unpack The New SEO Playbook: Why Social Media is No Longer Optional. They break down how AI search engines scan social platforms to recommend dentists, why content posted on Instagram and other channels now impacts Google rankings, and how practices can position themselves to dominate local search. Anissa also shares practical, no-fluff tips on maximizing reviews, updating your website content, and leveraging short-form video to attract quality patients — not just any patients. What You’ll Learn From This Episode Why traditional SEO alone won’t keep you visible as AI search grows How Instagram captions, FAQs, and Google profile updates impact search results Practical steps to get recommended by AI engines like ChatGPT & Claude The real ROI of Google Ads vs. Meta (Facebook & Instagram) ads for dentists How to target high-value patients with geo-fencing and better lead funnels Simple content strategies that train algorithms to favor your practice long-term — Key Takeaways 00:41 Introduction to Digital Marketing in Dentistry 02:55 The Role of Social Media in Dental Practices 07:32 AI and Its Impact on Dental Marketing 20:43 Understanding Google Ads and Their Costs 24:03 Improving Lead Quality for Dental Practices 32:00 Future Trends in Dental Marketing 37:09 Conclusion and Resources — Connect with Dr. Anissa Learn more about Dr. Anissa Broussard and her work at Digital Floss by visiting . There you can request a free Visibility Audit, explore resources, and see how her team helps dental practices build authentic brands, dominate AI-driven search results, and attract high-quality patients. — Learn proven dental marketing strategies and online reputation management techniques at: This podcast is sponsored by Dental Intelligence. Learn more at: This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/38616360

What Really Impact Rankings When It Comes To Google Reviews 10/10/2025

What Really Impact Rankings When It Comes To Google Reviews Reviews are one of the most powerful levers for your dental practice’s visibility — but not always in the way most dentists think. In this episode, I sit down again with local SEO thought leader Colan Nielsen from Sterling Sky to cut through the noise about Google reviews, rankings, and how to actually get found by more patients. Colan and his team run ongoing SEO testing (so you don’t have to) and bring real data on what matters — and what’s just hype. We discuss what moves the needle on your Google Business Profile, how review quantity and recency affect map pack rankings, and why hitting that “magic 10” review milestone matters more than you realize. If you’ve been guessing at local SEO or feel stuck competing with practices with hundreds of reviews — this conversation will give you clarity and actionable next steps. What You’ll Learn From This Episode The truth about keywords in reviews — why telling patients to mention “dental implants” or “Invisalign” doesn’t help you rank. The magic number to hit first — how going from 9 to 10 reviews gives a measurable boost in local rankings. Why recency beats volume — keeping a steady stream of new reviews is more important than chasing huge totals. Primary vs. secondary categories — how your Google Business Profile category choices impact visibility. Tools & metrics that matter — see how Sterling Sky measures you against top competitors month to month. When (and when not) to run branded Google Ads — stop wasting budget where it’s not needed. — Key Takeaways 00:46 Introduction to Google Reviews and SEO 04:50 The Importance of Customer Service in Rankings 07:50 Understanding Local SEO and Google Business Profiles 12:57 The Impact of Review Text on Rankings 22:24 Review Velocity and Its Effect on Rankings 25:38 The Magic Number: 10 Reviews 27:58 The Role of Review Recency in SEO 34:35 Primary and Secondary Categories in Google Rankings 39:13 The Future of Reviews and AI in SEO 40:44 Branded AdWords and Their Effectiveness — Connect with Colan Website & Newsletter: YouTube Channel: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/38535995

Storytelling with Dental Marketing 10/03/2025

Storytelling with Dental Marketing Patients today don’t just choose a dentist based on price or location—they choose the story you tell. In this episode of the Raving Patients Podcast, I sit down with Ian De Jongh of Pain Free Dental Marketing to explore how storytelling has become the new backbone of dental marketing. We cover why reviews are “the Bitcoin of dental marketing,” how to attract the right patients instead of every patient, and the simple shifts you can make in your practice to stand out in a crowded market. If you’ve ever wondered how to move beyond generic messaging and truly connect with patients, this episode will show you the path forward. Here are some of the interesting stuff we talked about in this episode. Why Storytelling Matters: Patients aren’t just buying services—they’re buying your story, values, and unique approach to care. The Power of Reviews: As Ian puts it, “Reviews are the Bitcoins of dental marketing.” Reputation is now the #1 factor patients consider when choosing a dentist. Attracting the Right Patients: It’s not about chasing every new patient—it’s about attracting the right ones who align with your values and help prevent burnout. The Role of the Dentist: Marketing success depends on your participation—reviews, testimonials, and authentic messaging start in your office. What Sets Great Practices Apart: Generic “we treat patients like family” isn’t enough. Distinct experiences, stories, and brand voice create lasting trust. Looking Ahead: The future of dental marketing is less about Google Ads and more about authentic social proof, storytelling, and meaningful patient connections. — Key Takeaways 00:46 Introduction to Dental Marketing and Storytelling 03:02 Understanding Pain-Free Dental Marketing 07:25 The Shift to Storytelling in Dental Marketing 11:50 Differentiating Your Dental Practice 13:10 The Importance of Google Reviews 14:20 How Patients Select Dentists Today 20:30 Attracting the Right Patients 25:07 The Dentist's Role in Marketing Success 27:55 Future Trends in Dental Marketing 30:50 What May Fade in Dental Marketing 33:50 Lightning Round Q&A — Connect with Ian 🌐 📩 Schedule a free consultation to discover how storytelling can transform your marketing and attract the patients you want. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/38452490

RCM Unlocked 09/26/2025

RCM Unlocked On this episode of the Raving Patients Podcast, I sit down with nationally recognized revenue cycle expert Cissy Mangrum of RevTech Partners and Maximize RCM Consulting. With nearly three decades of leadership experience in both healthcare and dental, Cissy has helped countless practices streamline their operations, reduce denials, and improve their bottom line. Revenue Cycle Management (RCM) isn’t just about billing—it touches every part of your practice, from credentialing to front office workflows to clinical documentation. In this conversation, we break down why most problems occur long before a claim is denied, and how simple behavioral and operational shifts can radically improve your collections, cash flow, and even patient experience. If you’ve ever wondered why claims are getting stuck, why AR is piling up, or how to make RCM work for your growth goals, this episode is a must-listen. What You’ll Learn from This Episode Why RCM starts at the very beginning of your processes, not just the back end The top five reasons claims get denied—and how to prevent them Key benchmarks to know if your practice has an RCM problem (like days in AR and net collections %) How technology and AI are changing verification of benefits and claims submission The connection between RCM, cash flow, and EBITDA—especially if you’re preparing to sell your practice The impact of RCM on patient experience, and how transparent communication and financing options build trust and loyalty — Key Takeaways 02:50 Introduction to Revenue Cycle Management 04:40 Understanding Revenue Cycle Management 12:55 Challenges in Revenue Cycle Management 17:48 Common Issues in Claims Submission 20:08 Identifying RCM Issues 25:59 Impact of RCM on Cash Flow and EBITDA 27:54 RCM and Patient Experience 32:15 Technological Innovations in RCM 34:33 Lightning Round Q&A — Connect with Cissy Want to learn more from today’s guest? You can reach Cissy at: Email (RevTech Partners): cissy.mangrum@revtechpartners.com Email (Maximize RCM Consulting): cissy.mangrum@maximizeRCM.com Websites: | LinkedIn: Connect with her directly on LinkedIn—she’d love to hear from you. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/38363310

The CEO Mindset: Systematizing Your Practice for Freedom and Growth 09/19/2025

The CEO Mindset: Systematizing Your Practice for Freedom and Growth If your practice runs only when you’re watching every corner, you don’t have a business—you have a job with extra stress. In this episode, I sit down with Kiera Dent of Dental A-Team to break down the CEO mindset so you can step out of micromanagement, build a self-managing team, and get your time—and sanity—back. I’ve lived both sides: the dentist who does everything and the CEO who trusts systems and people. Kiera and I dig into the exact levers that turn chaos into consistency: vision, numbers, and simple systems your team can actually follow. We also talk honestly about burnout, identity, and why delegation (done right) becomes your most profitable “procedure.” What You’ll Learn in This Episode The CEO Mindset: Why your role is vision, culture, and execution—not every task on the floor. The “YES” Model: You/vision → Earnings & profitability → Systems & team development. Chaos Killers: Tighten handoffs, morning huddles, block scheduling, and role clarity to stop daily fires. Delegation that Sticks: Empower + hold accountable so responsibility never boomerangs back to you. Burnout Antidotes: Detach identity from output, build recovery time, and lead with numbers, not guesswork. Stress Reducers: Align goals with your actual life, master cash flow, fix one KPI/system at a time. — Key Takeaways 00:40 Introduction and Event Announcement 01:50 Understanding the CEO Mindset in Dentistry 03:35 Systematizing Practices for Growth 05:30 Overcoming Micromanagement 08:44 Identifying Chaos Creators in Dental Practices 12:46 The Role of a CEO Dentist 17:25 The Importance of Delegation 22:58 Mindset Traps and Overwhelm in Dentistry 29:14 Reducing Daily Stress in Dental Practices 33:54 Lightning Round Q&A 40:08 Conclusion and Call to Action — Connect with Kiera Want Kiera’s help turning your practice into a self-managing, growth-ready business? Here’s where to reach her: Website / Consulting: — book a call and explore services Podcast: Dental A Team Podcast (practical, team-centric systems every week) Text Kiera’s Team: 775-243-5100 Instagram: @dentalateam for tips, playbooks, and event updates Tell her you heard her on The Raving Patients—she’ll know exactly what you’re after. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/38275645

From Burnout to Brillance 09/12/2025

From Burnout to Brillance Are you hitting the snooze button on Monday mornings, dreading another week of endless tasks and mounting stress? You’re not alone. Burnout is one of the most common—and costly—challenges dentists face today. But what if you could simplify your systems, empower your team, and rediscover the joy in dentistry? In this episode, I sit down with Melinda Heryford, “The Practice Implementer,” to unpack practical strategies for transforming your practice from chaos to clarity. With over 30 years in the dental industry, Melinda has helped countless dentists trade burnout for brilliance—and she’s back on the Raving Patients Podcast to share exactly how. What You’ll Learn in This Episode The truth about burnout in dentistry: Why it’s not a sign of failure but a natural byproduct of doing too much without systems. Signs and symptoms to watch for: How to recognize when you (or your team) are edging toward burnout before it costs you your health and your practice. The 5 Prime Pillars of Practice Success: Plan, People, Process, Patients, and Profit—and why focusing on the vital 20% delivers 80% of the results. Simplifying your systems: Why trimming the fluff and doubling down on the essentials is the fastest way to restore energy, focus, and patient satisfaction. The power of accountability: How layering leadership and team responsibility keeps growth sustainable and prevents you from carrying the entire weight of the practice on your shoulders. Real success stories: From solo practitioners to multi-doctor practices, hear how dentists have reclaimed control, built stronger teams, and reignited their passion for dentistry. — Takeaways 00:45 Introduction and Event Announcement 02:22 Meet Melinda Heryford: From Burnout to Brilliance 03:40 Understanding Practice Challenges and Coaching Methods 07:31 Identifying Burnout: Signs and Symptoms 11:40 The CEO Role in Dentistry and Its Challenges 17:06 Financial Stress and Its Impact on Burnout 19:08 Success Stories: Transforming Practices 26:20 Revenue Reveal: Assessing Practice Metrics 29:39 Commitment to the Process: Key to Progress 32:00 Lightning Round Q&A 37:59 Conclusion and Contact Information — Connect with Melinda Want to see where your practice is leaving money and energy on the table? Melinda offers a Revenue Reveal Check, using Dental Intel to analyze 37 practice metrics and highlight hidden opportunities for growth. Email: melinda@melindaheryford.com Website: Offer: Request your free Revenue Reveal Check to uncover your golden opportunities. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/38190350

The Productivity Formula: Efficiency + Excellence 09/05/2025

The Productivity Formula: Efficiency + Excellence Are you spending too much time in the operatory without realizing it? What if shaving minutes off your procedures didn’t just increase production but also improved patient satisfaction, reduced stress, and helped your associates level up faster? That’s exactly what we’re diving into in this episode of the Raving Patients Podcast. I’m joined by Dr. Aaron Nicholas—a practicing dentist, international speaker, faculty member with Dental Success Companies, and the founder of Monday Morning Dentistry. With over 37 years of clinical experience, Aaron has mastered the art of turning complex, time-consuming procedures into streamlined systems that can be applied the very next day in your practice. What You’ll Learn in This Episode Why efficiency doesn’t mean cutting corners Dr. Nicholas explains how you can maintain—or even raise—your clinical quality while dramatically reducing appointment times. The power of recording yourself A surprisingly effective tool for uncovering inefficiencies in your clinical and communication habits. Time benchmarks for key procedures How long should a crown prep and buildup really take? Dr. Nicholas breaks down realistic ranges for both new and experienced practitioners. Training associates the right way Why “letting them figure it out” is a costly mistake, and how to implement systems that get them efficient, faster. Hygiene checks without constant interruptions Learn Aaron’s strategy for handling multiple hygienists while protecting your focused chair time. Anesthesia done smarter From Gal-Gates blocks to intraosseous injections, discover how to get patients numb faster and keep them comfortable throughout. Mindset shifts that matter How to view efficiency not as rushing, but as creating smoother systems that benefit your team, your patients, and your bottom line. — Key Takeaways 00:25 Introduction and Event Announcement 01:30 Meet Dr. Aaron Nicholas 03:50 Improving Efficiency in Dental Practices 05:37 Identifying Inefficiencies in Practice 09:40 Balancing Efficiency and Quality 11:30 Maximizing Productivity and Profitability 15:20 Training Associates for Efficiency 18:39 Optimizing Hygiene Practices 20:17 Mindset Shift in Dentistry 21:07 Training for Efficiency 23:04 Comprehensive Approach to Dental Procedures 26:50 Enhancing Anesthesia Techniques 29:53 The Importance of Patient Comfort 30:50 Lightning Round Insights — Connect with Dr. Aaron Website: mondaymorningdentistry.com Email: anicholasdds@gmail.com Phone: 410-207-3527 — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/38098130

Silence Is Expensive—Let Your Hold Message Work for You 08/29/2025

Silence Is Expensive—Let Your Hold Message Work for You Silence is costing your practice more than you think. Every time you put a patient on hold and they hear nothing but dead air—or worse, that same generic tune on repeat—you’re missing out on a chance to build trust, educate, and even grow your practice. In this episode, we uncover why silence is expensive and how your on-hold message can become one of the most overlooked marketing tools in dentistry. In this episode of the Raving Patients Podcast, I sit down with John Waller, “The On Hold Guy,” who has been serving the dental industry for over 30 years. Together, we explore how customized on-hold messaging can transform patient experience, strengthen your brand, and increase ROI—all for just a few dollars a day. If you’ve ever wondered whether patients are tuning out during those long hold times, or how you can turn wasted moments into opportunities, this conversation will show you the way. What You’ll Learn in This Episode: The true cost of silence: Why patients hang up when they hear nothing (and how to prevent it). The anatomy of a great on-hold message: From doctor credentials to services, reviews, and even staff shout-outs. Technology made simple: Whether your office runs on VoIP or still uses landlines, implementation is easier than you think. Best practices you should be using: From alternating voice talents to updating scripts quarterly for fresh impact. How on-hold messages boost ROI: Simple tracking methods and patient feedback that prove the value. Creative content ideas: From dental trivia to highlighting employee-of-the-month, keeping patients engaged and connected. — Key Takeaways 00:39 Introduction and Event Announcement 03:20 The Importance of On-Hold Messaging 04:25 Creating Effective On-Hold Messages 07:00 Implementation and Compatibility of On-Hold Systems 08:28 The Role of Patient Education 10:15 Voice Personalization in On-Hold Messages 12:20 Script Writing and Customization 14:23 Best Practices for On-Hold Messaging 19:25 Content Suggestions for On-Hold Messages 22:58 Measuring ROI from On-Hold Messaging 25:10 Trial Period and Getting Started 26:07 Referral Program and Networking 26:49 Lightning Round Q&A 32:05 Conclusion and Contact Information — Connect with John If you’d like to learn more about how The On Hold Experience can help your practice transform silence into a patient education and marketing tool, reach out to John directly: Call/Text: 208-546-8330 Email: theonholdguy@gmail.com Try the 45-Day Free Test Drive — no long-term commitment, just $59/month after. John is easy to reach, quick to respond, and passionate about helping dental practices make every patient interaction count—even the ones spent on hold. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/38017075

More Than Marketing: Building a Premium Brand Patients Rave About 08/22/2025

More Than Marketing: Building a Premium Brand Patients Rave About Stop chasing “one big marketing trick.” If SEO is the only lever you’re pulling, you’re leaving money on the table—and patients on page two. In this episode, we break down how premium practices win with a whole-practice approach: brand, systems, and a memorable new-patient experience that starts before the first visit. In this episode, I talk with Jackie Ulasewicz-Cullen about moving beyond “rank-at-all-costs” thinking to a comprehensive, measurable growth system. We break down why there’s no silver bullet in dental marketing and how an omnichannel mix—reviews, humanized social, targeted Google Ads with single-focus landing pages, and a conversion-ready website—works together. We zoom in on the new-patient experience: rapid responses, pre-visit doctor touchpoints, clear expectations, and thoughtful follow-ups that turn inquiries into trust and treatment. We also spotlight the most neglected profit center in dentistry—retention—and the metrics that reveal whether you’re quietly shrinking or sustainably growing. Here's what we talked about in this episode: No silver bullet: SEO is a channel, not a strategy; build a portfolio of levers. Compete smart: In dense markets, SEO is long-term—pair it with Google Ads → single-focus landing pages to capture demand now. Speed-to-lead wins: Reply to forms/chats within minutes; slow responses kill conversion. Doctor touch = trust: A brief pre-visit call/text from the dentist lifts show rate and acceptance. Reviews with heart: Automate requests; dentist closes the loop on negatives—solve first, never ask for removal. Human social > generic posts: Short, educational team videos build connection and assist conversion. Retention is revenue: Track lost/inactive vs new, run reactivation, and educate existing patients on services (“Did you know we offer…?”). Measure what matters: Time-to-response, show rate, case acceptance, production per lead, and churn—not just clicks or calls. — Key Takeaways 00:47 Introduction and Event Announcement 02:10 Meet Jackie Cullen: A Marketing Expert 04:00 Understanding Comprehensive Marketing Strategies 05:30 Misconceptions in Dental Marketing 08:00 SEO in Competitive Markets 11:33 Omnichannel Marketing Approach 14:00 Enhancing the New Patient Experience 17:14 The Importance of Human Connection 19:34 Retention, Relationships, and Reputation 22:35 The Value of Patient Retention 25:50 Social Media and Advertising Strategies 29:50 Building Trust with Marketing Agencies 32:17 The Importance of Agency Involvement 34:15 Lightning Round Q&A 37:55 Conclusion and Resources — Connect with Jackie You can connect with Jackie Ulasewicz-Cullen and her agency through: Website: — click the “Schedule a Call” button right on the homepage. Free Book Offer: Elite Dentistry — (includes free shipping + 3 exclusive bonuses). — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/37917835

To Bill or Not to Bill (Yourself): The AI Answer 08/15/2025

To Bill or Not to Bill (Yourself): The AI Answer If your practice’s collections aren’t where they should be, it might not be because of fewer patients—it could be because your revenue is trapped in insurance company limbo. The truth? Without a rock-solid revenue cycle management (RCM) process, you’re leaving money on the table… and adding stress to your team. In this episode of the Raving Patients Podcast, I sit down with Shreyas Parab, co-founder and CEO of Daydream, to explore how AI can revolutionize dental billing without removing the human expertise that keeps claims moving. Shreyas shares his unique perspective—shaped by growing up in his mother’s small Medicaid dental practice—on why dental billing is a hidden bottleneck for many offices and how automating key steps can unlock both revenue and time. We break down what “human-in-the-loop” AI really means, how to verify insurance more efficiently, and why complete transparency in billing services is non-negotiable for cash flow health. We also dig into the broader role of AI in dentistry—what’s working now, where the technology still falls short, and the untapped opportunities that could transform patient communication and education in the near future. Shreyas provides real-world examples of practices that have recovered hundreds of thousands in aged receivables by combining AI-driven workflows with experienced billers, and why this hybrid approach outperforms both in-house teams and traditional billing agencies. Whether you’re currently outsourcing, doing billing in-house, or simply curious about what’s possible, this conversation will give you the tools to evaluate your RCM strategy and future-proof your practice against the growing complexity of insurance reimbursement. Here are the interesting stuff we talked about in this episode: Automating bottlenecks works best with expert oversight. Pure AI isn’t ready to replace billers—but it can triple their efficiency. Transparency is key. If you can’t see exactly what’s happening with your claims, you can’t fix revenue leaks. Growth magnifies billing challenges. Expanding operatories, adding associates, or buying a new practice will strain in-house billing unless processes scale. Patient communication is an untapped AI opportunity. Future tools could educate patients before appointments, improving case acceptance and freeing up clinical time. Key Takeaways 00:43 Introduction and Event Announcement 02:23 Meet Shreyas Parab: The Vision Behind Daydream 04:30 The Journey from Dental Practice to AI Solutions 05:59 Understanding the Burden of Dental Billing 07:45 The Role of AI in Automating Dental Billing 10:00 Why Automation Over Software Tools? 13:00 Human-AI Collaboration in Dental Billing 14:33 Services Offered by Daydream 15:46 AI-Driven Processes in Dental Billing 17:47 Pain Points with Traditional Billing Agencies 21:12 Identifying Candidates for Daydream's Services 23:22 Exploring AI's Impact on the Dental Industry 24:00 The Future of AI in Dentistry 28:44 AI's Role in Patient Education and Communication 30:38 Limitations of AI in Dental Practices 33:06 Understanding AI's Writing Patterns 38:19 Innovative Marketing Strategies in Dental Practices — Connect with Shreyas Learn more about Daydream and schedule a demo at . — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/37832385

Making Money vs. Keeping It: The Gap No One Talks About 08/08/2025

Making Money vs. Keeping It: The Gap No One Talks About If you don’t truly know your numbers, you might be leaking money without even realizing it. Most dentists assume they’re making more than they actually are—but are you calculating your real take-home income? In this episode, we break down what’s actually going on behind the financial curtain of your practice—and how to fix it. In this episode of the Raving Patients Podcast, I sit down with dental CPA Travis Slade to talk about the financial clarity every dentist needs—but few actually have. We break down the five core financial drivers that impact your real income: revenue, overhead, debt, taxes, and personal spending. These aren’t just accounting terms—they’re the difference between feeling in control and constantly feeling cash-strapped. Travis shares insights gained from working directly in dental offices, and explains how most practice owners are in the dark about where their money goes. We dig into common traps—like inflated overhead, lifestyle creep, and taking on debt without understanding the long-term impact—and give practical tips to help you make better decisions around hiring, investing, and personal budgeting. This episode will help you assess your financial health, calculate your true break-even point, and set goals that actually move the needle. If you’re serious about building a practice that supports the life you want, this is one you don’t want to miss. Here's what we talked about in this episode: The five financial drivers that actually determine your take-home pay Why revenue can be a misleading metric if you don’t track overhead and debt Ideal overhead breakdowns (including wages, supplies, marketing, and more) Understanding debt health: what’s manageable and what becomes a liability The impact of personal spending on your stress, cash flow, and practice health How to strategically invest in marketing (and know if it’s actually working) What your monthly break-even number really is—and why you need to know it Common financial traps dentists fall into and how to avoid them Travis’s #1 piece of advice for financial stability and long-term growth — Key Takeaways 00:39 Introduction and Event Announcement 04:10 Understanding Financial Metrics for Dental Practices 05:31 The Five Financial Drivers of Dental Practices 09:40 Revenue: The Misleading Top Line Number 12:20 Overhead: Managing Practice Expenses 16:32 Debt Management in Dental Practices 22:07 Personal Spending and Lifestyle Choices 25:02 The Financial Matrix: Understanding Break Even 26:19 Common Financial Traps for Dentists 28:45 Marketing Investments and Financial Projections 30:28 Final Thoughts and Advice — Connect with Travis Want help decoding your numbers or figuring out your break-even point? Travis is offering a free Financial Matrix Calculator, plus a complimentary session for the first two listeners who reach out. 📧 Email: travis@uluruadvisors.com 🌐 Website: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/37727710

Simplify. Streamline. Succeed. Dental Systems That Pay Off 08/01/2025

Simplify. Streamline. Succeed. Dental Systems That Pay Off Is your practice actually as efficient as it could be? If your front desk feels like a bottleneck, patients are slipping through cracks, or you're losing revenue to outdated payment systems, then you’ll want to hear this one. In this episode of the Raving Patients Podcast, I sit down with Mandy Madeline—an experienced clinical assistant turned dental operations expert and now a leader at Pay Proudly. With nearly two decades in the industry, Mandy offers a unique lens into how systems, communication, and simple changes can make a huge impact on your bottom line. We dig into: How to reduce credit card processing fees without upsetting patients The truth about surcharging—and how to do it the right way Why in-house membership plans are a must (and how to make them work without tech headaches) The #1 leadership mindset that boosts team performance and office culture Simple front office scripts that improve patient trust and reduce confusion You’ll walk away with clear, actionable strategies to streamline your practice operations, elevate your patient experience, and protect your profitability. Whether you're a dentist, manager, or team member, this episode is packed with take-home tools to make your day-to-day smoother and your practice stronger. 🎧 Listen now, and don’t forget to subscribe and share it with your team! — Key Takeaways 00:42 Introduction to the Raving Patients Podcast 02:29 Mandy Madeline's Journey in Dentistry 04:35 Transitioning Roles in the Dental Industry 11:13 The Controversy of Credit Card Surcharges 19:13 The Importance of In-House Membership Plans 26:39 Creating VIP Experiences for Patients 27:16 Systems Reflect Your Practice's Standards 29:02 Advice for Dental Practices 30:30 Lightning Round Q&A 35:40 Conclusion and Final Thoughts — Connect with Mandy Visit You can also find Mandy and the Pay Proudly team on Facebook, LinkedIn, and Instagram—just click the links on the website or head straight to the demo scheduler in the top right corner. 🎯 Exclusive Listener Offer: Mention Raving Patients Podcast or my name (Dr. Len Tau) when you schedule a demo with Pay Proudly and receive free installation and $100 credit toward your equipment. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/37630315

The Dental Growth Blueprint: Spend Less, Earn More 07/25/2025

The Dental Growth Blueprint: Spend Less, Earn More If you think your “pretty” website alone is enough to bring patients through your doors, think again. Dental marketing today is more complex—and more critical—than ever. From SEO secrets and Google Ads strategy to why your website might be quietly sabotaging your practice growth, this episode is your blueprint for smarter marketing decisions. Dentists, this is one you can’t afford to miss. On today’s episode of the Raving Patients Podcast, I’m diving deep into the world of dental marketing with two incredible guests from Gargle—Brandie Lamprou, VP of Corporate and Sales Development, and Cassidy Turley, Partnerships and Lead Generation Manager. If you’ve ever wondered: ✅ Is my website really helping me rank and convert patients—or just sitting there looking pretty? ✅ Why is SEO a must-have and how do I stand out when the dentist down the street is doing it too? ✅ Are Google Ads worth the investment for general new patients—or should I be targeting high-value procedures? ✅ What’s the real deal with Google Analytics and why should you demand access to your own data? ✅ When should a practice consider running ads, and when should you hold off? …then you’re in the right place. — Key Takeaways 00:44 Introduction and Event Announcement 01:50 Meet the Guests: Brandy and Cassidy from Gargle 03:48 Understanding Gargle's Role in Dental Marketing 05:52 The Importance of a Strong Website 07:52 SEO: The Key to Online Visibility 15:00 The Role of Google Ads in Dental Marketing 18:20 Determining the Right Marketing Budget 20:39 When to Start Using Ads 23:40 The Importance of a Solid Foundation 25:41 Secrets to Ranking Higher on Google Maps 27:00 Updating Your Website: Best Practices 29:18 User Experience: The Digital Waiting Room 30:45 The All-in-One Marketing Approach of Gargle 32:15 Lightning Round Q&A 36:15 Conclusion and Free Marketing Assessment Offer — Connect with Gargle Phone: 888‑842‑7453 Email: info@gargle.com Website: — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/37543665

One Vision: Unified Imaging Powered by AI 07/18/2025

One Vision: Unified Imaging Powered by AI Ever wish you could stop wasting time jumping between imaging systems and get a single, clear picture of your patient’s oral health? This week, I’m unpacking exactly how AI-powered, unified imaging can transform your diagnostics, simplify your workflow, and help patients say “yes” with confidence. In this episode, I sit down with my friend and neighbor, Jordan Reiss from DEXIS, to explore how their AI-powered, unified imaging platform is transforming digital dentistry. We discuss how DEXIS brings 2D, 3D, and intraoral scans into a single, smart ecosystem, streamlining workflows and boosting diagnostic confidence. Jordan explains how tools like Magic Sort eliminate tedious tasks and how emerging AI capabilities—like automatic implant positioning and facial scan integration—are paving the way for faster, clearer treatment planning. If you’re looking to simplify your imaging processes and communicate better with patients, this conversation is one you don’t want to miss. Here’s what we covered in this episode ✅ How AI acts as your second set of eyes—enhancing accuracy and saving time. ✅ Why a unified imaging ecosystem eliminates software headaches and improves workflow. ✅ How Magic Sort automates sorting and labeling your images for better efficiency. ✅ What’s next for digital dentistry: facial scans, 3D segmentation, and cloud-based sharing. ✅ How AI visuals help patients say “yes” to treatment by building trust and clarity — Key Takeaways 00:36 Introduction and Event Announcement 02:43 Meet Jordan Reiss and DEXIS Overview 04:38 Unifying AI-Powered Platform for Enhanced Diagnostics 06:40 The Importance of AI in Dentistry 12:37 Improving the Diagnostic Process 16:26 Simplifying Diagnosis and Treatment Planning 18:40 Innovations in Imaging Technology 22:45 Magic Sort and Image Analysis 27:40 Future of DEXIS and Digital Dentistry 30:26 Lightning Round Q&A with Jordan Reiss — Connect with Jordan 🌐 🌐 🌐 🔗 (search Jordan Reiss, DEXIS) — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/37453505

Getting New Patients You Want From The Internet Without Doing Tiktok Dances In Scrubs 07/11/2025

Getting New Patients You Want From The Internet Without Doing Tiktok Dances In Scrubs Let’s face it — dental marketing has become a jungle. Between rising costs, Google’s ever-changing rules, and patients who click but never convert, it’s easy to waste thousands without seeing results. In this episode, I sit down with David Herman from Web Marketing for Dentists. David’s helped over 2,000 practices generate $50 million in production — and today, he’s breaking down how to stop chasing low-value leads and start filling your schedule with patients who want the treatments you love to do. Here’s what you’ll learn: ✅ Why throwing money at ads doesn’t automatically bring in patients ✅ The hidden dangers of a weak online presence ✅ Why video matters more than ever ✅ How to truly track your ROI from Google Ads ✅ What budget you really need for success ✅ Overwhelmed staff and lost leads Your marketing shouldn’t be guesswork. Get strategic. Know your numbers. Focus on the procedures you want more of. And remember: every dollar you spend should bring real patients through your door, not just clicks on a screen. — Key Takeaways 00:41 Introduction and Event Announcement 02:00 Meet David Herman: Expert in Dental Marketing 04:03 Understanding Dental Marketing Challenges 05:35 The Importance of ROI in Marketing 09:22 Building a Strong Online Presence 15:58 Tracking AdWords Results Effectively 19:20 The Science of Google AdWords 22:53 Targeting High-Value Procedures 30:56 Managing Overwhelmed Staff and Leads 34:55 Lightning Round Q&A 38:36 Conclusion and Special Offer — Connect with David Want David and his team to take your marketing to the next level? Head over to — or the full version, . 👉 Special Offer: Mention “Raving Patients” or Dr. Len to get one month of Google Ads management completely FREE (ad spend not included). It’s your chance to test-drive real, strategic marketing without long-term risk. David’s helped generate over $50 million in production for dental practices across the US and Canada. If you’re ready for patients who want implants, Invisalign, or other big-ticket procedures — instead of low-value cleanings — reach out and see what a focused strategy can do for your practice. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/37371250

Smarter Smiles : How AI is Transforming the Future of Dentistry 07/04/2025

Smarter Smiles : How AI is Transforming the Future of Dentistry Podcast Title Title: Smarter Smiles : How AI is Transforming the Future of Dentistry Thumbnail Tagline: AI-Driven Dental Future Let’s face it—dealing with insurance is the least favorite part of running a practice. But what if AI could take that burden off your plate without replacing your team? In this episode, I’m joined by Bruce Bell and Mike Nelson of Stratus, and we’re breaking down how artificial intelligence is making life easier for your front desk, improving patient experience, and reclaiming your time—one insurance call at a time. AI isn’t a trend—it’s a tool. And it’s changing how we work. In this conversation with Bruce and Mike from Stratus, we dive into how their platform helps practices automate insurance verification. Whether you’re tired of hold music or frustrated by inconsistent EOBs, Stratus could be a total game-changer. We also explore how AI is showing up across the dental industry—from clinical tools like Pearl and Overjet to admin solutions that reduce overhead and burnout. You’ll hear how practices are actually using these tools (and what most are missing out on). And if you’re fee-for-service, yes—there’s still a reason to listen. Finally, we walk through how to actually bring AI into your practice—without getting overwhelmed or oversold. Because this isn’t just about adopting new tech. It’s about building a smarter, leaner, more enjoyable practice—for you and your team. We covered a lot of ground in this episode—here are a few big takeaways I don’t want you to miss: AI isn’t here to replace your team—it’s here to free them up to focus on what truly matters. Stratus automates insurance verification, reducing costly errors and cutting down time spent on the phone with insurance companies. Even fee-for-service practices are leveraging AI to offer added transparency and value to their patients. Most dental offices underutilize their software tools—AI can bring critical insights to the surface and help teams take smarter action. AI is a powerful enhancement, not a replacement—use it to support your systems, but always double-check when it matters. — Key Takeaways 00:44 Introduction to AI in Dentistry 02:33 Meet the Guests: Bruce Bell and Mike Nelson of Stratus 02:58 What Stratus Does and How It Streamlines Insurance Verification 07:52 Broader Impact of AI Across the Dental Industry 12:28 Is AI Replacing Jobs or Enhancing Roles? 17:03 How to Identify the Right AI Tools for Your Practice 19:28 Who Benefits Most from Stratus (and Why) 25:27 Addressing the Limitations and Misconceptions Around AI 28:40 Real-Life Wins: Saving Time, Reducing Write-Offs, and Improving Work-Life Balance 30:26 Final Thoughts and Lightning Round with Bruce & Mike — Connect with Bruce & Mike Learn more about Stratus AI: 👉 Be sure to mention you heard about them on the Raving Patients Podcast to get the VIP treatment. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/37280545

No More Silent Tension: Conflict Resolution the Ombuds Way 06/27/2025

No More Silent Tension: Conflict Resolution the Ombuds Way If you're navigating the complexities of staff dynamics, practice transitions, or rapid DSO growth—this episode is for you. Because here’s the truth: hope is not a strategy. And when it comes to managing workplace conflict, ignoring the problem won’t make it go away—it just costs you more. To break this down, I’ve invited Dina Lynch Eisenberg, Esq., a nationally recognized ombuds and conflict resolution consultant, to the show. Dina brings decades of cross-industry experience—from Coca-Cola and Twitter to DSOs and private practices. She specializes in resolving internal conflict, protecting team culture, and preventing silent turnover. In this episode, Dina and I discuss: What an ombuds actually is—and why every growing practice should consider working with one The hidden costs of unresolved team tension, from failed associate retention to lost productivity How DSOs can better support both legacy staff and new acquisitions during transitions Why HR alone isn’t enough—and how the neutrality of an ombuds creates psychological safety Practical strategies for conflict prevention, including conflict style assessments and mediation training The powerful shift from "culture" to "community"—and how that reframes your leadership Whether you’re managing five locations or fifty, this episode will help you take a hard look at your organizational health—and give you tools to proactively strengthen it. — Key Takeaways 00:42 Introduction and Event Announcement 03:30 Understanding the Role of an Ombuds 05:43 Dina's Journey into Dentistry 10:00 Common Conflicts in Dental Practices 15:14 The Impact of Ignoring Conflicts 18:40 Ombuds vs. HR: Understanding the Differences 21:18 Ombuds Engagement: Temporary vs. Long-term 24:33 The Cost of Unresolved Conflict 27:10 Organizational Health in Dental Practices 28:31 Lightning Round Q&A 32:40 Conclusion and Contact Information — Connect with Dina LinkedIn: Email: hello@happypracticeconsulting.com Resource: Self-Assessment for DSO Leaders — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/37161065

Unlocking the Power of Hygiene: Empowering Leadership, Elevating Operations and Driving Practice Success 06/20/2025

Unlocking the Power of Hygiene: Empowering Leadership, Elevating Operations and Driving Practice Success If you’ve ever wondered how to turn your hygiene department into a true engine of growth—this episode is for you. Because the truth is, many practices underestimate the power of hygiene. But when done right, your hygiene team can elevate patient care, boost profitability, and transform your entire practice culture. To dive into this, I’m joined by Tiffany Wuebben—an accomplished hygienist, author, and founder of The Hygienepreneur. Tiffany’s 30+ years in the field, paired with a background in luxury hospitality, gives her a unique perspective on what drives success behind the scenes. In this episode, we talk about: Why your hygiene department should have its own mission statement How empowering your team can relieve owner stress and boost performance What "assisted hygiene" really means—and why most people get it wrong Creating hospitality-based care that patients rave about Practical ways to build a unified, thriving practice culture Whether you’re managing a solo hygienist or a team of 11, this conversation will give you the tools to lead with purpose and inspire excellence at every level. — Key Takeaways 00:50 Introduction to the Raving Patients Podcast 04:26 Transforming Hygiene Departments for Success 11:58 Empowering Leadership in Dental Practices 16:00 The Role of Assisted Hygiene 20:25 Elevating Patient Experience through Hospitality 26:35 Building a Unified Practice Culture 32:13 Lightning Round Q&A with Tiffany Wuebben — Connect with Tiffany Wuebben Want to elevate your hygiene department and empower your team to drive practice growth? Tiffany is here to help. 📩 Email: tiffany@thehygienepreneur.com 🌐 Website: 📘 Free Downloads: Grab your PDF copies of Hygienepreneur and Culture Catalyst directly on her site. Whether you're managing one hygienist or a thriving team, Tiffany offers customized strategies to help you grow with purpose. — Learn proven dental marketing strategies and online reputation management techniques at . This podcast is sponsored by Dental Intelligence. Learn more . This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more . Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more! /episode/index/show/ravingpatientspodcast/id/37083515

The Raving Patients Podcast

TOPICS