Reliability Radio EP 346: THE GLUG: WHY YOU'RE OVERWHELMED - Bryce Steffens - JLL
Release Date: 11/19/2025
Reliability Radio EP 369: Industry Trends and Insights - California Water & Mentor APM
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On Industry Trends & Insights, Bob Francis speaks with Ben Dutro of California Water Service and Tacoma Zach of Mentor APM about solving one of asset management’s biggest challenges: poor asset data. Learn how AI-enabled data collection, condition assessments, thermography, and Maximo integration are helping utilities improve reliability, planning, and decision-making.
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ReliabilityRadio EP 368: Graham Provost, C3AI
ReliabilityRadio
On Reliability Radio, Brendon Russ speaks with Graham Provost of C3 AI about anomaly detection, AI agents, workflow automation, and asset performance optimization. Learn how organizations are using AI to improve reliability, accelerate investigations, optimize processes, and unlock operational efficiencies.
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Reliability Radio, EP 365 - Industry Trends and Insights, Joe Nichols
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Can AI deliver value if your asset data isn’t trustworthy? In this episode, Bob Francis sits down with Joe Nichols from Octave to explore how knowledge graphs, data quality, AI-driven classification, and connected industrial intelligence are reshaping asset management and reliability.
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Reliability Radio EP 367 - Industry Trends and Insights, Malavika Tohani
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On Industry Trends & Insights, Bob Francis speaks with Malavika Tohani of Verdantix about industrial AI adoption, data governance, workforce trust, and asset lifecycle management. Learn why organizations are focusing on scalable AI use cases, contextualized data, and reliability-driven digital transformation
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ReliabilityRadio EP 366 - Jaidev Krishnan & Kyle Privette, AssetWatch
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On Reliability Radio, Brendon Russ sits down with AssetWatch experts to explore the connection between lubrication, vibration analysis, condition monitoring, and reliability. Learn how education, culture, and proactive maintenance practices help organizations reduce failures, improve asset health, and build sustainable reliability programs.
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Reliability Radio EP 364: Dr. Karl Hoffower, Failure Prevention Associates - IMC25
ReliabilityRadio
As the veteran workforce retires, industries are facing a massive loss of specialized knowledge. Dr. Karl Hoffower joins hosts Jonathan Gindner and Brendan Russ to explain why AI isn't a "magic bullet" for swinging wrenches and how a lack of leadership incentives often leads to repetitive equipment failure. Drawing from his background as a chiropractor and neurologist, Dr. Hoffower shares how he adapted human medical diagnostics—like x-rays and EKGs—into high-level vibration and oil analysis for industrial machinery. Discover why "value engineering" and procurement bonuses might actually...
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Reliability Radio EP 363: Kelley Amundson, JLL - IMC25
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Kelly Amundson, Senior Director of Sustainable Operations at JLL, joins Reliability Radio to discuss the evolving landscape of sustainability in asset management. The conversation covers key initiatives such as electrification, water reduction, and waste management, emphasizing the importance of breaking down silos between sustainability and engineering teams. Kelly highlights the role of specialized knowledge in driving change and the shift towards ROI-focused sustainability programs in large organizations.
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Reliability Radio EP 362: Jeff Hay, RDI - IMC25
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In this episode of Reliability Radio, Jeff Hay, CEO and founder of RDI Technologies, explains how Motion Amplification is changing the landscape of vibration analysis. By using standard video cameras to measure and visualize movement, RDI helps organizations identify root causes of equipment failure, improve commissioning processes, and bridge the communication gap between technical teams and management. Jeff also shares insights on the future of AI in reliability and RDI's new continuous monitoring solutions for hazardous areas.
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Reliability Radio EP 361: Hetal Lee, JLL - IMC25
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In this IMC 2025 episode of Reliability Radio, Hetal Lee, Workplace Management Lead at JLL, shares a practical perspective on integrating reliability and asset management into broader organizational strategy. The conversation builds on the conference’s opening keynote, reinforcing that reliability, data, and business objectives can no longer be treated as separate initiatives.
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Reliability Radio EP 360: Greg Elliott, JLL - IMC25
ReliabilityRadio
In this session from IMC, Greg Elliott, a prominent expert from JLL, delves into the essential strategies for navigating the evolving landscape of wealth and asset management in 2025. He discusses the critical balance between growth and profitability, the modernization of data to harness the power of AI, and the integration of sustainability into core business operations. Elliott provides actionable insights on building cyber resilience, adapting to new regulatory frameworks, and leveraging managed services to drive efficiency and scalability in a volatile global market.
info_outlineOn this episode of Reliability Radio, hosts Jonathan Guiney and Brendon Russ speak with JLL's Bryce Steffens about the most important asset in the age of AI: People. While many workers are "running scared" that AI will take their jobs, Bryce shares a revolutionary mindset shift: What if you eliminate your own job first?
Drawing from his presentation at TRC 2025, Bryce focuses on the People and Culture at Work domain of the Uptime Elements, emphasizing Opportunity for Growth and Mattering at Work.
Key Takeaways & Concepts:
The Glug Effect: Bryce introduces the hilarious and highly relatable analogy of the "glug" —the sudden, overwhelming feeling of negative emotions caused when too many demands (meetings, urgent work) flood your schedule, leading to breakdowns and messes in your team and process.
The Proactive Solution: The core counter-strategy is to write things down with the explicit mentality of giving that work to someone else. This practice captures valuable tacit knowledge, creates growth opportunities for others, and frees up your time for passion work.
Reliability Connection: By reducing the overwhelm (the "glug"), people are happier, more effective, and the underlying processes become more reliable.
Actionable First Steps: Bryce offers simple, low-tech ways to get started, such as writing down just one task, recording a screen recording, or keeping an informal SharePoint or Wiki—proving you don't need official sign-off or a huge budget to begin leaving a meaningful legacy.
This session serves as a breath of fresh air, reminding everyone that people drive processes, and focusing on team well-being is the fastest route to reliable equipment. Watch Session https://reliabilityweb.com/en/reliability-tv/maintenance-culture