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Reliability Radio EP 346: THE GLUG: WHY YOU'RE OVERWHELMED - Bryce Steffens - JLL
11/19/2025
Reliability Radio EP 346: THE GLUG: WHY YOU'RE OVERWHELMED - Bryce Steffens - JLL
On this episode of Reliability Radio, hosts Jonathan Guiney and Brendon Russ speak with JLL's Bryce Steffens about the most important asset in the age of AI: People. While many workers are "running scared" that AI will take their jobs, Bryce shares a revolutionary mindset shift: What if you eliminate your own job first? Drawing from his presentation at TRC 2025, Bryce focuses on the People and Culture at Work domain of the Uptime Elements, emphasizing Opportunity for Growth and Mattering at Work. Key Takeaways & Concepts: The Glug Effect: Bryce introduces the hilarious and highly relatable analogy of the "glug" —the sudden, overwhelming feeling of negative emotions caused when too many demands (meetings, urgent work) flood your schedule, leading to breakdowns and messes in your team and process. The Proactive Solution: The core counter-strategy is to write things down with the explicit mentality of giving that work to someone else. This practice captures valuable tacit knowledge, creates growth opportunities for others, and frees up your time for passion work. Reliability Connection: By reducing the overwhelm (the "glug"), people are happier, more effective, and the underlying processes become more reliable. Actionable First Steps: Bryce offers simple, low-tech ways to get started, such as writing down just one task, recording a screen recording, or keeping an informal SharePoint or Wiki—proving you don't need official sign-off or a huge budget to begin leaving a meaningful legacy. This session serves as a breath of fresh air, reminding everyone that people drive processes, and focusing on team well-being is the fastest route to reliable equipment. Watch Session https://reliabilityweb.com/en/reliability-tv/maintenance-culture
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