Leading Customer Loyalty with Sandy Rogers
The Remarkable Leadership Podcast
Release Date: 06/12/2019
The Octopus Organization with Phil Le-Brun
The Remarkable Leadership Podcast
How can organizations become more adaptable in a world of constant change? In this episode, Kevin sits down with Phil Le-Brun to explore why traditional change efforts often fail and what companies should do to succeed in today’s complex environment. Phil introduces the metaphor of the octopus organization, a model for agility and continuous learning. He contrasts it with the outdated tin man approach that views people as interchangeable parts in a machine. Kevin and Phil discuss the difference between complicated and complex systems, emphasizing why leaders must move beyond linear plans and...
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Are You Trying to Develop Yourself on Your Own? - Thoughts from Kevin
The Remarkable Leadership Podcast
Are you trying to develop yourself on your own? Let’s be clear: There is no such thing as a self-made leader. Leadership can be lonely — but you can’t develop as a leader alone. In this episode of Remarkable TV, I talk about: ✔️ Why trying to “figure it out yourself” slows your growth ✔️ Why leadership development is a team sport ✔️ How to find your people ✔️ How to create a development process ✔️ Why feedback from your team matters more than you think ✔️ What organizations must do to support their leaders If you’re serious about growing as a leader, the...
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Reducing Meeting Fatigue (in 20 Minutes or Less)
The Remarkable Leadership Podcast
Are meetings burning out your team? In the final episode of this five-part series, Kevin and workplace culture expert Jennifer Moss examine how meeting overload drives burnout and reduces productivity. Data shows a 252% increase in Microsoft Teams meetings since 2019 and the rise of “pajama hours,” when employees feel compelled to catch up on work during off-hours. Jennifer explains why video calls exhaust us more than we realize and why phone calls might be your secret weapon against fatigue. They share practical strategies: conduct a calendar audit, convert some meetings to asynchronous...
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Leading in the Project Economy with Antonio Nieto-Rodriguez
The Remarkable Leadership Podcast
What if projects weren’t just part of work but how work gets done in your organization? In this episode, Kevin is joined by Antonio Nieto-Rodriguez to discuss the project economy and why treating projects as "side work" is no longer an option for leaders. Antonio challenges traditional hierarchies and operational mindsets, making the case that today's value creation, innovation, and transformation happen primarily through projects. He also explains why mindset matters more than tools and why project leaders must think like entrepreneurs who own outcomes, fight for value, and bring problems...
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Are You Delegating Work or Developing People? - Thoughts from Kevin
The Remarkable Leadership Podcast
Most leaders are told, “You need to delegate.” And that’s true — if you delegate correctly. But here’s the real question I want you to consider: Are you delegating work… or developing people? In this episode of Remarkable TV and the Remarkable Leadership Podcast, I challenge the common view of delegation as simply a time-management tactic. Done poorly, delegation is just handing off tasks. Done well, it becomes one of the most powerful tools you have to develop others. In this episode, I’ll walk you through: The critical difference between delegating work and developing people ...
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Better Hybrid Habits (in 20 Minutes or Less)
The Remarkable Leadership Podcast
How can leaders build better workplace culture by rethinking hybrid work? In this fourth episode of the culture mini-series, Kevin and Jennifer Moss look at how hybrid work habits are quietly shaping workplace culture in ways that undermine both people and performance, often without leaders realizing it. They argue that treating in-office and remote days identically is a missed opportunity and that leaders should design distinct expectations for each work context. They discuss why many employees feel frustrated by return-to-office mandates when the work itself hasn’t changed, and how this...
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Surrender to Lead with Jessica Kriegel
The Remarkable Leadership Podcast
What if the secret to effective leadership isn't control, but surrender? In this episode, Kevin speaks with Jessica Kriegel, who redefines surrender as a courageous choice: releasing the illusion of control and focusing on what leaders can influence: the experiences they create for their teams. Their conversation explores the delusion of control in hierarchical organizations, the pitfalls of over-management, and why leadership driven by fear and micromanagement is both unsustainable and self-limiting. Jessica also shares her S.H.I.F.T. framework, a practical model for transforming leadership...
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Is Coasting Costing You? - Thoughts from Kevin
The Remarkable Leadership Podcast
Is coasting costing you? In this episode of Remarkable TV, I want to explore a simple but important question—when does coasting help us, and when does it quietly start holding us back? Coasting can absolutely be useful. It can save energy. It can give us needed rest. But if we aren’t paying attention, coasting can also cause us to lose momentum, give up control, and drift away from intentional leadership. In this episode, I share: When coasting is helpful—and when it isn’t Why coasting often leads to a loss of intentionality How resting too long can stall progress Why progress...
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Close the Generational Gap (in 20 Minutes or Less)
The Remarkable Leadership Podcast
How can leaders bridge the growing generational divide in today’s workplace? In this third episode of our special five-part series, Changing Your Culture in Twenty Minutes or Less, Kevin and workplace culture expert Jennifer Moss discuss the realities of generational stereotypes. With five generations now working together for the first time in history, misunderstandings and miscommunications are inevitable. Jennifer and Kevin challenge the lazy labels and instead encourage leaders to embrace explicit communication, check their biases, and reimagine onboarding and development with clarity and...
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Love as a Change Strategy with Mohammad Anwar
The Remarkable Leadership Podcast
What if the most effective strategy for leading change isn’t fear-based urgency, but love? In this episode, Kevin sits down with Mohammad Anwar to explore a rethinking of how leaders can approach change by centering people, building trust, and creating psychological safety. Together, Kevin and Mohammad discuss why traditional change management approaches fail, how fear activates resistance, and why prioritizing emotional intelligence and human connection leads to sustainable transformation. They dive into six behavioral principles that underpin “love as a change strategy,” including...
info_outlineThere is a big difference between satisfaction with a product/service/organization and loyalty. Loyalty shows an emotional commitment. When someone is loyal, they promote for you. Sandy Rogers co-author of Leading Loyalty: Cracking the Code to Customer Devotion and the leader of FranklinCovey's Loyalty Practice. He chats with Kevin about the book and although much has been written about loyalty, this book provides simple, applicable principles, practices and a proven process for earning loyalty from your customers and colleagues and all the important people in your life. There isn’t just one thing. It’s all about listening for the real story, taking responsibility for the real job and following up. We need to move beyond process and empower our people to show empathy. Boosting external and internal loyalty will have an impact on your bottom line.