Leading Customer Loyalty with Sandy Rogers
The Remarkable Leadership Podcast
Release Date: 06/12/2019
Your Best Meeting Ever with Rebecca Hinds
The Remarkable Leadership Podcast
What if you treated every meeting you lead as a product you were responsible for designing? In this conversation, Kevin sits down with Rebecca Hinds to explore why meetings—arguably the most important product in any organization—are often created with less intention than the products and services we sell. Rebecca shares why meetings become organizational “junk drawers” and explains how applying a product-design lens can transform them from time drains into high-leverage leadership tools. Drawing on the seven principles from her book, she challenges leaders to rethink meeting volume,...
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How Often Do You Think About Your Habits? - Thoughts from Kevin
The Remarkable Leadership Podcast
How often do you think about your habits? The reality is that a large portion of what we do every day is automatic. And while habits help us function efficiently, they can also quietly limit our growth—especially if we never stop to examine them. In this episode, I explore the double-edged nature of habits: why they are essential, why they can be dangerous, and how unexamined habits may be holding you—and your organization—back from improving. If you want to grow as a leader, it starts with awareness. Resources & Next Steps If you’d like help improving your leadership or your...
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Designing the Employee Experience with Dean Carter
The Remarkable Leadership Podcast
Are you designing your employee experience or just letting it happen? Most leaders talk about employee experience, but few intentionally shape it. In this episode, Kevin sits down with Dean Carter to explore why that's a costly mistake. Dean gets to the point: What do your employees actually experience every single day? Because while culture is what your organization is, employee experience is what your people feel. Dean emphasizes that designing employee experience must be intentional, continuous, and co-created with employees rather than imposed on them. He also shares real stories showing...
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Are Your Leaders Clear?
The Remarkable Leadership Podcast
Clarity is one of the most powerful — and most overlooked — leadership advantages. When leaders are clear about goals, priorities, strategy, and expectations, their teams can perform at a much higher level. But when clarity is missing, confusion spreads quickly throughout the organization. In this episode of Remarkable TV, we explore a critical leadership question: Are your leaders clear? Want help building clarity in your organization? Email My name is Kevin Eikenberry and I’m here to help you reach your goal as a leader and a human being with Remarkable TV and the Remarkable...
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Leading Through Technology and People with Louisa Loran
The Remarkable Leadership Podcast
How does understanding the anatomy of leadership help us navigate personal and organizational change more effectively? In this conversation, Kevin and Louisa Loran discuss that while transformation often feels large, complex, and organizational, it is ultimately experienced and enacted by one person at a time. Louisa describes leadership as a living system with four interconnected elements: envisioning what is possible, expanding curiosity to explore new options, steering decisively through priorities and choices, and embodying presence so others can trust and follow. They address how leaders...
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Why Leaders Must Put Thoughts Into Words
The Remarkable Leadership Podcast
Have you ever had an idea that felt perfectly clear in your head… until you tried explaining it? Suddenly someone asks a question, and the idea that seemed so solid starts to fall apart. In this episode, I explore a simple but powerful idea: thoughts are fuzzy, words bring clarity. When we put our thoughts into words—whether spoken or written—we begin to see them more clearly. That clarity helps us communicate better, strengthen relationships, and lead more effectively. I share why this happens and offer practical examples you can use immediately with your team and colleagues. Key Ideas...
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The Emotional Intelligence Advantage with Amy Jacobson
The Remarkable Leadership Podcast
Why is emotional intelligence no longer optional for leaders facing change and challenging conversations? Amy Jacobson joins Kevin to discuss what emotional intelligence really is and why it matters more than ever. They explore emotional intelligence as a skill, not an identity, emphasizing that EQ shows up in the how and why behind our decisions and behaviors. Amy shares a common misconception about emotional intelligence, clarifying that it isn’t about avoiding conflict, being agreeable, or maintaining constant positivity, but about understanding emotions, regulating responses, and...
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Are You Thinking Enough? - Remarkable TV
The Remarkable Leadership Podcast
Are you thinking enough? In a world filled with constant notifications, endless meetings, and nonstop busyness, deep thinking has become rare. But leadership isn’t built on reacting — it’s built on thoughtful decisions. If you want better results, stronger influence, and smarter choices, you must protect time to think. In this episode, I’ll share: Why modern work works against real thinking How automatic habits limit better leadership decisions What leaders should actually be thinking about How thinking sets you apart professionally 3 practical ways to schedule and protect...
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The Octopus Organization with Phil Le-Brun
The Remarkable Leadership Podcast
How can organizations become more adaptable in a world of constant change? In this episode, Kevin sits down with Phil Le-Brun to explore why traditional change efforts often fail and what companies should do to succeed in today’s complex environment. Phil introduces the metaphor of the octopus organization, a model for agility and continuous learning. He contrasts it with the outdated tin man approach that views people as interchangeable parts in a machine. Kevin and Phil discuss the difference between complicated and complex systems, emphasizing why leaders must move beyond linear plans and...
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Are You Trying to Develop Yourself on Your Own? - Thoughts from Kevin
The Remarkable Leadership Podcast
Are you trying to develop yourself on your own? Let’s be clear: There is no such thing as a self-made leader. Leadership can be lonely — but you can’t develop as a leader alone. In this episode of Remarkable TV, I talk about: ✔️ Why trying to “figure it out yourself” slows your growth ✔️ Why leadership development is a team sport ✔️ How to find your people ✔️ How to create a development process ✔️ Why feedback from your team matters more than you think ✔️ What organizations must do to support their leaders If you’re serious about growing as a leader, the...
info_outlineThere is a big difference between satisfaction with a product/service/organization and loyalty. Loyalty shows an emotional commitment. When someone is loyal, they promote for you. Sandy Rogers co-author of Leading Loyalty: Cracking the Code to Customer Devotion and the leader of FranklinCovey's Loyalty Practice. He chats with Kevin about the book and although much has been written about loyalty, this book provides simple, applicable principles, practices and a proven process for earning loyalty from your customers and colleagues and all the important people in your life. There isn’t just one thing. It’s all about listening for the real story, taking responsibility for the real job and following up. We need to move beyond process and empower our people to show empathy. Boosting external and internal loyalty will have an impact on your bottom line.